[Bug 34499] New: MyHeritage Family Tree Builder sync with server fails
http://bugs.winehq.org/show_bug.cgi?id=34499 Bug #: 34499 Summary: MyHeritage Family Tree Builder sync with server fails Product: Wine Version: unspecified Platform: x86 OS/Version: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown AssignedTo: wine-bugs(a)winehq.org ReportedBy: stefan.ca.h(a)gmail.com Classification: Unclassified Created attachment 45927 --> http://bugs.winehq.org/attachment.cgi?id=45927 Backtrace from FamilyTreePublisher The user interface of MyHeritage Family Tree Builder (FTB) starts ok in Wine. The version is 7.0.0.7118. Immidiately after that a popup appears saying that there is a program error. This error comes from Family Tree Publisher (FTP), that is supposed to sync with a server. This works without problems in Windows 7 and 8. The error message continues to repeat itself whenever FTB wants to sync, about every minute. The older version 6 of FTB did not pose any problems since the sync did not exist. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=34499 --- Comment #1 from Austin English <austinenglish(a)gmail.com> 2013-09-12 16:38:40 CDT --- Please retest in 1.7.1. Could you attach the terminal output from before the crash please? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=34499 fowl2506 <stefan.ca.h(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #45927|0 |1 is obsolete| | --- Comment #2 from fowl2506 <stefan.ca.h(a)gmail.com> 2013-09-13 01:59:24 CDT --- Created attachment 45932 --> http://bugs.winehq.org/attachment.cgi?id=45932 New backtrace -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=34499 --- Comment #3 from fowl2506 <stefan.ca.h(a)gmail.com> 2013-09-13 02:00:04 CDT --- Created attachment 45933 --> http://bugs.winehq.org/attachment.cgi?id=45933 Terminal output -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=34499 --- Comment #4 from fowl2506 <stefan.ca.h(a)gmail.com> 2013-09-13 02:01:22 CDT --- I have tested in 1.7.1 and the result is the same. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=34499 --- Comment #5 from Austin English <austinenglish(a)gmail.com> 2013-09-16 02:13:37 CDT --- (In reply to comment #3)
Created attachment 45933 [details] Terminal output
Does 'winetricks msxml3' help? (potentially 'windowscodecs comctl32' as well). -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=34499 fowl2506 <stefan.ca.h(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|UNCONFIRMED |RESOLVED Resolution| |FIXED --- Comment #6 from fowl2506 <stefan.ca.h(a)gmail.com> 2013-09-16 05:49:48 CDT --- Thank you. As far as I can tell your suggestion helped solve the problem. There are no mre errors and syncing with the server works. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=34499 Bruno Jesus <00cpxxx(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |UNCONFIRMED Resolution|FIXED | --- Comment #7 from Bruno Jesus <00cpxxx(a)gmail.com> 2013-09-16 07:22:02 CDT --- (In reply to comment #6)
Thank you. As far as I can tell your suggestion helped solve the problem. There are no mre errors and syncing with the server works.
Hi, nothing was fixed in wine yet. You just found a workaround. What combination of winetricks verbs fixed the issue? msxml3 only or the others were required too? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=34499 --- Comment #8 from Austin English <austinenglish(a)gmail.com> 2013-09-16 13:39:04 CDT --- Is this the program? http://www.myheritage.com/family-tree-builder -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=34499 --- Comment #9 from fowl2506 <stefan.ca.h(a)gmail.com> 2013-09-17 01:32:50 CDT --- Just msxml3 Yes, the program is Family Tree Builder. But the main program has no problems. The part that fails is a plug-in that is responsible for syncing with the servers at MyHeritage: Family Tree Publisher. The current version of FTB is 7. The old, V6, did not have any problems, since there was just upload. The bothways sync was added in V7. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=34499 --- Comment #10 from Austin English <austinenglish(a)gmail.com> 2013-09-17 13:29:21 CDT --- (In reply to comment #9)
Just msxml3
Yes, the program is Family Tree Builder. But the main program has no problems. The part that fails is a plug-in that is responsible for syncing with the servers at MyHeritage: Family Tree Publisher. The current version of FTB is 7. The old, V6, did not have any problems, since there was just upload. The bothways sync was added in V7.
Could you please attach a +msxml,+tid trace (using wine's builtin msxml3)? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=34499 --- Comment #11 from fowl2506 <stefan.ca.h(a)gmail.com> 2013-09-20 02:12:22 CDT --- Yes, I could if I knew how to. You will have to advice me which commands etc. I need to use. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=34499 --- Comment #12 from Nikolay Sivov <bunglehead(a)gmail.com> 2013-09-23 06:45:17 CDT --- Here's some info how to do that http://wiki.winehq.org/FAQ#get_log. Look at section 10.2, you'll need to set WINEDEBUG=+msxml,+tid without running with native msxml3 (the best way is to use a clean wineprefix), after that attach a resulting log file here.
From your output I suspect this one as an obvious candidate:
--- fixme:msxml:dom_pi_get_attributes created dummy map for <?xml ?> fixme:msxml:dom_pi_get_named_item (0x7c9013b8)->(L"outcome" 0x1c9e71c): stub wine: Unhandled exception 0xe06d7363 in thread 3b at address 0x2bbc5 (thread 003b), starting debugger... --- We don't support IXMLDOMNamedNodeMap for PI nodes properly, but in this case it seems that application can't expect anything useful from such call. Another possibility is that application doesn't expect this node to be a PI node, in other words it expects a document without '<?xml ?>' preamble. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=34499 --- Comment #13 from fowl2506 <stefan.ca.h(a)gmail.com> 2013-09-28 06:34:38 CDT --- Created attachment 46123 --> http://bugs.winehq.org/attachment.cgi?id=46123 Output as instructed -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=34499 --- Comment #14 from Austin English <austinenglish(a)gmail.com> --- This is your friendly reminder that there has been no bug activity for over a year. Is this still an issue in current (1.7.37 or newer) wine? If so, please attach the terminal output in 1.7.37 (see http://wiki.winehq.org/FAQ#get_log). -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=34499 fowl2506 <stefan.ca.h(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|UNCONFIRMED |RESOLVED Resolution|--- |ABANDONED --- Comment #15 from fowl2506 <stefan.ca.h(a)gmail.com> --- I should have ended this a log time ago when I changed platform for my family research. I moved to Windows, however for other reasons than this bug, and I have no intention of going back to Ubuntu/Wine. In that sense it is resolved, but of course not from the Wine point of view. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=34499 Austin English <austinenglish(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED --- Comment #16 from Austin English <austinenglish(a)gmail.com> --- Closing. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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