[Bug 44972] New: This error pops up immediately after clicking install on the RSI.exe
https://bugs.winehq.org/show_bug.cgi?id=44972 Bug ID: 44972 Summary: This error pops up immediately after clicking install on the RSI.exe Product: Wine Version: 3.0 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: salemn18(a)gmail.com Distribution: --- Created attachment 61095 --> https://bugs.winehq.org/attachment.cgi?id=61095 error log I just installed the latest stable version of Ubuntu and WINE 3.0. I am attempting to Launch the game "Star Citizen". Immediately after clicking install this error pops up and I do not know what it means. I click show details and I get this log. (see attached) I click close and the rest of the installation continues to the end and it says "RSI launcher has been installed on your computer click finish to close setup." When I open the RSI launcher the GUI is smashed together and I cannot type in the input (user-name and password) sections. I know that I am a noob when it comes to this subject but I am trying to help out a friend and I'm hoping somebody here is willing to help me out. Please and Thank you. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|This error pops up |Star Citizen: bundled |immediately after clicking |DirectX 9.0c End-User |install on the RSI.exe |Runtime Web installer | |crashes due to 'inseng.dll' | |insufficiencies Status|UNCONFIRMED |RESOLVED CC| |focht(a)gmx.net Keywords| |download, Installer URL| |https://install.robertsspac | |eindustries.com/star-citize | |n/RSI-Setup-1.0.0-ptu.25.ex | |e Component|-unknown |inseng Resolution|--- |DUPLICATE --- Comment #1 from Anastasius Focht <focht(a)gmx.net> --- Hello folks, dupe of bug 39456 --- snip --- $ WINEDEBUG=+seh,+relay,+inseng wine ./dxwsetup.exe /windowsupdate >>log.txt 2>&1 ... 002e:Call ole32.CoCreateInstance(010015f8,00000000,00000005,01001608,003511b4) ret=0100bcc0 ... 002e:Call inseng.DllGetClassObject(0032cef8,7e3e7408,0032cf08) ret=7e308138 002e:trace:inseng:DllGetClassObject (CLSID_InstallEngine {00000001-0000-0000-c000-000000000046} 0x32cf08) 002e:trace:inseng:ClassFactory_QueryInterface (0x7d90967c)->(IID_IClassFactory 0x32cf08) 002e:Ret inseng.DllGetClassObject() retval=00000000 ret=7e308138 002e:Call advapi32.RegCloseKey(00000078) ret=7e30b525 002e:Ret advapi32.RegCloseKey() retval=00000000 ret=7e30b525 002e:trace:inseng:InstallEngineCF_CreateInstance ((nil) {6e449689-c509-11cf-aafa-00aa00b6015c} 0x32cf0c) 002e:Call ntdll.RtlAllocateHeap(00110000,00000000,00000008) ret=7d8ff266 002e:Ret ntdll.RtlAllocateHeap() retval=00158390 ret=7d8ff266 002e:trace:inseng:InstallEngine_QueryInterface (0x158390)->(IID_IInstallEngine2 0x32cf0c) 002e:trace:inseng:InstallEngine_AddRef (0x158390) ref=2 002e:trace:inseng:InstallEngine_Release (0x158390) ref=1 002e:Ret ole32.CoCreateInstance() retval=00000000 ret=0100bcc0 002e:fixme:inseng:InstallEngine_RegisterInstallEngineCallback (0x158390)->(0x351198) ... 002e:trace:inseng:InstallEngine_Release (0x158390) ref=0 ... 002e:fixme:inseng:InstallEngine_UnregisterInstallEngineCallback (0x15de28) ... 002e:Call KERNEL32.FormatMessageA(00001300,00000000,80004001,00000000,0032f1bc,00000000,00000000) ret=01005b40 002e:Ret KERNEL32.FormatMessageA() retval=00000000 ret=01005b40 002e:Call KERNEL32.GetLastError() ret=01005b6d 002e:Ret KERNEL32.GetLastError() retval=0000013d ret=01005b6d ... 002e:trace:inseng:InstallEngine_Release (0x15de28) ref=0 002e:Call ntdll.RtlFreeHeap(00110000,00000000,0015de28) ret=7d8ff28e 002e:Ret ntdll.RtlFreeHeap() retval=00000001 ret=7d8ff28e 002e:trace:seh:raise_exception code=c0000005 flags=0 addr=0x2 ip=00000002 tid=002e 002e:trace:seh:raise_exception info[0]=00000008 002e:trace:seh:raise_exception info[1]=00000002 002e:trace:seh:raise_exception eax=00158390 ebx=01002854 ecx=00197a60 edx=00110064 esi=00351198 edi=010019f8 002e:trace:seh:raise_exception ebp=0032f568 esp=0032f550 cs=0023 ds=002b es=002b fs=0063 gs=006b flags=00010206 002e:trace:seh:call_stack_handlers calling handler at 0x1010980 code=c0000005 flags=0 002e:Call KERNEL32.GetLastError() ret=010103d2 002e:Ret KERNEL32.GetLastError() retval=000000b7 ret=010103d2 002e:trace:seh:call_stack_handlers handler at 0x1010980 returned 1 002e:trace:seh:call_stack_handlers calling handler at 0x7b48fa3c code=c0000005 flags=0 wine: Unhandled page fault on execute access to 0x00000002 at address 0x2 (thread 002e), starting debugger... 002e:trace:seh:start_debugger Starting debugger "winedbg --auto 45 120" 002e:trace:seh:call_stack_handlers handler at 0x7b48fa3c returned 1 Unhandled exception: page fault on execute access to 0x00000002 in 32-bit code (0x00000002). ... Backtrace: =>0 0x00000002 (0x0032f568) 1 0x0100b752 in dxwsetup (+0xb751) (0x0032f914) 2 0x01008965 in dxwsetup (+0x8964) (0x0032fd88) 3 0x0100dc6b in dxwsetup (+0xdc6a) (0x0032feb0) 4 0x7b46d7f0 call_process_entry+0xb() in kernel32 (0x0032fec8) 5 0x7b46d931 start_process+0x132(entry=<couldn't compute location>, peb=<couldn't compute location>) [/home/focht/projects/wine/wine.repo/src/dlls/kernel32/process.c:1099] in kernel32 (0x0032ffd8) 6 0x7b46d7fe start_process_wrapper+0x9() in kernel32 (0x0032ffec) 0x00000002: -- no code accessible -- Modules: Module Address Debug info Name (74 modules) PE 1000000- 1085000 Export dxwsetup ELF 7b400000-7b7f3000 Dwarf kernel32<elf> \-PE 7b420000-7b7f3000 \ kernel32 ELF 7bc00000-7bd0d000 Deferred ntdll<elf> \-PE 7bc30000-7bd0d000 \ ntdll ELF 7c000000-7c004000 Deferred <wine-loader> ELF 7d8ed000-7d90a000 Deferred inseng<elf> \-PE 7d8f0000-7d90a000 \ inseng ... Threads: process tid prio (all id:s are in hex) ... 0000002d (D) Z:\home\focht\Downloads\IXP000.TMP\dxwsetup.exe 0000002e 0 <== --- snip --- 'DirectX.log': --- snip --- 04/14/18 11:58:51: DXWSetup: ***** DXWSETUP ***** 04/14/18 11:58:51: DXWSetup: WinMain() 04/14/18 11:58:51: DXWSetup: IsIA64(): not IA64. 04/14/18 11:58:51: DXWSetup: Target file: 'C:\windows\system32\directx\websetup\dsetup.dll' Target file is Version 4.9.0.904 Source file is Version 4.9.0.904 04/14/18 11:58:51: DXWSetup: Target file: 'C:\windows\system32\directx\websetup\dsetup32.dll' Target file is Version 4.9.0.904 Source file is Version 4.9.0.904 04/14/18 11:58:51: DXWSetup: GetDXVersion(): Unable to get RC string from registry. 04/14/18 11:58:51: DXWSetup: DirectX Version: 4.09.00.0904.00 04/14/18 11:58:51: DXWSetup: Setup Version: 4.09.00.0904.00 04/14/18 11:58:51: DXWSetup: A newer version of DirectX have been installed already. 04/14/18 11:58:51: DXWSetup: CDXWSetup::CDXWSetup() 04/14/18 11:58:51: DXWSetup: CDXWSetup::CDXWSetup(): RegisterInstallEngineCallback() failed, error = 0x80004001. 04/14/18 11:58:51: DXWSetup: DXSError(): FormatMessage() failed, system cannot find message text for error. 04/14/18 11:58:51: DXWSetup: CDXWSetup::DownloadDXUpdate() 04/14/18 11:58:51: DXWSetup: CDXWSetup::DownloadDXUpdate(): RegisterInstallEngineCallback() failed, error = 0x80004001. 04/14/18 11:58:51: DXWSetup: DXSError(): FormatMessage() failed, system cannot find message text for error. 04/14/18 11:58:51: DXWSetup: ProgressDlgProc(): CDXWSetup::DownloadDXUpdate() failed. 04/14/18 11:58:51: DXWSetup: CDXWSetup::~CDXWSetup() 04/14/18 11:58:51: DXWSetup: CDXWSetup::~CDXWSetup(): UnregisterInstallEngineCallback() failed, error = 0x80004001. 04/14/18 11:58:51: DXWSetup: DXSError(): FormatMessage() failed, system cannot find message text for error. --- snip --- 'DXError.log': --- snip --- [04/14/18 11:58:51] module: DXWSetup(Mar 30 2011), file: dxwsetup.cpp, line: 189, function: CDXWSetup::~CDXWSetup Failed API: UnregisterInstallEngineCallback() Error: (0x80004001) --- snip --- $ sha1sum RSI-Setup-1.0.0-ptu.25.exe 7a4612efcd1a569b3fa276bd9b2a42ef4b66f06d RSI-Setup-1.0.0-ptu.25.exe $ du -sh RSI-Setup-1.0.0-ptu.25.exe 79M RSI-Setup-1.0.0-ptu.25.exe $ du -sh dxwebsetup.exe 288K dxwebsetup.exe $ sha1sum dxwebsetup.exe 3c8243734cf43dd7bb2332ba05b58ccacfa4377c dxwebsetup.exe $ wine --version wine-3.6 Regards *** This bug has been marked as a duplicate of bug 39456 *** -- Do not reply to this email, post in Bugzilla using the above URL to reply. 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https://bugs.winehq.org/show_bug.cgi?id=44972 --- Comment #2 from S <salemn18(a)gmail.com> --- Created attachment 61102 --> https://bugs.winehq.org/attachment.cgi?id=61102 screenshot -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 S <salemn18(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- URL|https://install.robertsspac |https://install.robertsspac |eindustries.com/star-citize |eindustries.com/star-citize |n/RSI-Setup-1.0.0-ptu.25.ex |n/RSI-Setup-1.0.1.exe |e | --- Comment #3 from S <salemn18(a)gmail.com> --- (In reply to Anastasius Focht from comment #1)
Hello folks,
dupe of bug 39456
This doesn't make any sense to me. I read through this and I cannot find any solutions or cmds to run. Its not the same program and my problem doesnt crash, its just smoshed. This may be super annoying for you but could you please explain further or at least send me somewhere that can explain this to a noob. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 S <salemn18(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|DUPLICATE |--- Status|RESOLVED |UNCONFIRMED --- Comment #4 from S <salemn18(a)gmail.com> --- also dif ver of WINE -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Component|inseng |-unknown Keywords|Installer | Summary|Star Citizen: bundled |Star Citizen: RSI launcher |DirectX 9.0c End-User |shows distorted login |Runtime Web installer |dialog, doesn't accept |crashes due to 'inseng.dll' |input (username and |insufficiencies |password) --- Comment #5 from Anastasius Focht <focht(a)gmx.net> --- Hello, --- quote --- Its not the same program and my problem doesnt crash, its just smoshed. --- quote --- ok, I see now. Please avoid attaching misleading crash logs in future if they have nothing to do with the actual problem. Reopening/re-wording the issue for this part: "RSI launcher the GUI is smashed together and I cannot type in the input (user-name and password) sections." Regards -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 --- Comment #6 from S <salemn18(a)gmail.com> --- sequence by the numbers: screen-shots 1-5 error log (backtrace) screen-shot 6 screen-shot orig -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 --- Comment #7 from S <salemn18(a)gmail.com> --- Created attachment 61103 --> https://bugs.winehq.org/attachment.cgi?id=61103 1 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 --- Comment #8 from S <salemn18(a)gmail.com> --- Created attachment 61104 --> https://bugs.winehq.org/attachment.cgi?id=61104 2 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 --- Comment #9 from S <salemn18(a)gmail.com> --- Created attachment 61105 --> https://bugs.winehq.org/attachment.cgi?id=61105 3 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 --- Comment #10 from S <salemn18(a)gmail.com> --- Created attachment 61106 --> https://bugs.winehq.org/attachment.cgi?id=61106 4 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 --- Comment #11 from S <salemn18(a)gmail.com> --- Created attachment 61107 --> https://bugs.winehq.org/attachment.cgi?id=61107 5 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 --- Comment #12 from S <salemn18(a)gmail.com> --- Created attachment 61108 --> https://bugs.winehq.org/attachment.cgi?id=61108 6 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 tokktokk <fdsfgs(a)krutt.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |fdsfgs(a)krutt.org -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 rawfox <rawfox(a)freenet.de> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |rawfox(a)freenet.de --- Comment #13 from rawfox <rawfox(a)freenet.de> --- Installing the corefonts with winetricks should solve this error ! -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 alexfr <alexoalex850(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |alexoalex850(a)gmail.com --- Comment #14 from alexfr <alexoalex850(a)gmail.com> --- I had a similar problem when I tried to replace some original files with wine from the installed Windows. Can help as mentioned above the installation of fonts, but sometimes it may be required to remove your wine using "purge" and delete all the wine data via winetricks. After this, a new installation of pure wine should solve this -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 --- Comment #15 from rawfox <rawfox(a)freenet.de> --- (In reply to alexfr from comment #14)
I had a similar problem when I tried to replace some original files with wine from the installed Windows. Can help as mentioned above the installation of fonts, but sometimes it may be required to remove your wine using "purge" and delete all the wine data via winetricks. After this, a new installation of pure wine should solve this
Im working with a new wine prefix every time. Installing corefonts is a must-have to make the launcher show up correct. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 Alexandre Viau <alexandre(a)alexandreviau.net> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |alexandre(a)alexandreviau.net --- Comment #16 from Alexandre Viau <alexandre(a)alexandreviau.net> --- Hello! The first part of the bug is the crash in the installer, which is a dupe of 39456. Then, the second part of this bug is the disorted login dialog (what the title says). This is fixed by installing corefonts. I have reproduced the disorted dialog on wine 3.18. I have confirmed that the disorted dialog is fixed by installing corefonts on wine 3.18. This bug should probably be closed. Star Citizen should probably be marked as affected by 39456. Cheers, -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 --- Comment #17 from rawfox <rawfox(a)freenet.de> --- Have you installed corefonts ? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|UNCONFIRMED |RESOLVED Summary|Star Citizen: RSI launcher |Star Citizen: RSI launcher |shows distorted login |shows distorted login |dialog, doesn't accept |dialog, doesn't accept |input (username and |input (username and |password) |password)('Webkit' web | |browser engine, 'Arial' | |font face name validation) Resolution|--- |DUPLICATE Component|-unknown |fonts --- Comment #18 from Anastasius Focht <focht(a)gmx.net> --- Hello folks, I'm resolving as dupe of bug 32342 (installing native 'Arial' font from corefonts is sufficient). Besides from distorted user interface, the launcher crashes when clicking official links in the login dialog which is another manifestation. --- nip --- Unhandled exception: page fault on read access to 0x00000034 in 64-bit code (0x0000000142565fd5). Register dump: rip:0000000142565fd5 rsp:00000000002373c0 rbp:0000000080000000 eflags:00010246 ( R- -- I Z- -P- ) rax:000001db2c1937a0 rbx:0000000000000000 rcx:000002ba25e28328 rdx:0000000000000001 rsi:000000007fffffff rdi:000001db2c1727a0 r8:0000000000000000 r9:0000000000000000 r10:0000000000000006 r11:0000000000237340 r12:0000000001ffffff r13:0000000000000010 r14:0000000000000280 r15:000002ba25e28328 Stack dump: ... Backtrace: =>0 0x0000000142565fd5 in rsi launcher (+0x2565fd5) (0x0000000080000000) 1 0x000000014255b3b6 in rsi launcher (+0x255b3b5) (0x00000000002374a8) 2 0x0000000142565a17 in rsi launcher (+0x2565a16) (0x0000000000237561) 3 0x0000000142674c87 in rsi launcher (+0x2674c86) (0x0000000000238cd0) 4 0x0000000142676575 in rsi launcher (+0x2676574) (0x0000000000238cd0) 5 0x0000000142678271 in rsi launcher (+0x2678270) (0x0000000000237790) 0x0000000142565fd5: movl 0x0000000000000024(%r13),%r14d Modules: Module Address Debug info Name (177 modules) PE 240000- 5dc000 Deferred ffmpeg PE 53850000- 53886000 Deferred uiautomationcore ELF 7a800000- 7aa0f000 Deferred opengl32<elf> \-PE 7a850000- 7aa0f000 \ opengl32 ELF 7b400000- 7b818000 Deferred kernel32<elf> \-PE 7b420000- 7b818000 \ kernel32 ELF 7bc00000- 7bd29000 Deferred ntdll<elf> \-PE 7bc20000- 7bd29000 \ ntdll ELF 7c000000- 7c004000 Deferred <wine-loader> PE 140000000- 144ec3000 Export rsi launcher PE 180000000- 1811fb000 Deferred node ... ELF 7f331e365000- 7f331e37b000 Deferred api-ms-win-crt-runtime-l1-1-0<elf> \-PE 7f331e370000- 7f331e37b000 \ api-ms-win-crt-runtime-l1-1-0 ELF 7f331e37b000- 7f331e392000 Deferred vcruntime140<elf> \-PE 7f331e380000- 7f331e392000 \ vcruntime140 ELF 7f331e392000- 7f331e737000 Dwarf libwine.so.1 ELF 7f331e739000- 7f331e962000 Deferred ld-linux-x86-64.so.2 ELF 7ffdcf779000- 7ffdcf77a000 Deferred [vdso].so Threads: process tid prio (all id:s are in hex) ... 00000165 RSI Launcher.exe 000001e5 0 ... 00000166 0 0000018a RSI Launcher.exe 000001f4 0 ... 0000018b 0 000001cb (D) C:\Program Files\Roberts Space Industries\RSI Launcher\RSI Launcher.exe 000001e2 0 ... 000001cc 0 <== --- snip --- The launcher statically links to Webkit. The first crash encountered when the main installer runs the DX runtime sub-installer is covered by bug 39456 There is no point in keeping this open. $ wine --version wine-3.20-7-ga0a7090301 Regards *** This bug has been marked as a duplicate of bug 32342 *** -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=44972 Alistair Leslie-Hughes <leslie_alistair(a)hotmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED --- Comment #19 from Alistair Leslie-Hughes <leslie_alistair(a)hotmail.com> --- Closing Duplicate. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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