[Bug 16417] New: Scanning with Photoshop CS does give an error
http://bugs.winehq.org/show_bug.cgi?id=16417 Summary: Scanning with Photoshop CS does give an error Product: Wine Version: 1.1.5 Platform: Other OS/Version: other Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown AssignedTo: wine-bugs(a)winehq.org ReportedBy: philipp(a)sadleder.de While trying to scan from within Photoshop via the Wine TWAIN backend, I get the following error message: "Could not complete the Import command because of a problem with the scanner". The scanner is configured and works with SANE. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=16417 --- Comment #1 from Austin English <austinenglish(a)gmail.com> 2008-12-08 10:58:58 --- Please attach terminal output. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=16417 --- Comment #2 from Philipp Sadleder <philipp(a)sadleder.de> 2008-12-09 05:25:25 --- Created an attachment (id=17767) --> (http://bugs.winehq.org/attachment.cgi?id=17767) output of WINEDEBUG=warn+all wine Photoshop.exe -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=16417 Ken Sharp <kennybobs(a)o2.co.uk> changed: What |Removed |Added ---------------------------------------------------------------------------- Keywords| |download, hardware URL| |http://download.adobe.com/p | |ub/adobe/magic/photoshop/wi | |n/8.x/AdobePhotoshopCS.zip -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=16417 François Gouget <fgouget(a)codeweavers.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |fgouget(a)codeweavers.com --- Comment #3 from François Gouget <fgouget(a)codeweavers.com> 2009-06-09 05:24:22 --- A +twain trace would probably be more interesting. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=16417 Bruno Jesus <00cpxxx(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |00cpxxx(a)gmail.com --- Comment #4 from Bruno Jesus <00cpxxx(a)gmail.com> 2011-12-01 20:08:14 CST --- Friendly reminder of 2.5 years without new posts. Is this still a problem in 1.3.33? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=16417 Maik Wagner <maiktapwagner(a)aol.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |maiktapwagner(a)aol.com --- Comment #5 from Maik Wagner <maiktapwagner(a)aol.com> --- The download URL is still valid. I am willing to test but how do I create a +twain log? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=16417 --- Comment #6 from François Gouget <fgouget(a)codeweavers.com> --- Typically you would set WINEDEBUG=+twain in the environment when starting Photoshop. For instance something like: WINEDEBUG=+twain wine photoshop.exe -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=16417 --- Comment #7 from Maik Wagner <maiktapwagner(a)aol.com> --- Created attachment 50243 --> https://bugs.winehq.org/attachment.cgi?id=50243 TWAIN output on wine 1.7.32 openSUSE Okay, let's do this. I have installed Photoshop CS in a clean prefix and the error message was that the TWAIN source could not be found. I am using a Hewlett Packard 2544 All-in-One device connected via USB cable. I tried again but then Photoshop wouldn't even start. An Adobe-specific "unrecoverable error" occurred apparently. I have attached the two console outputs in one file. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=16417 François Gouget <fgouget(a)codeweavers.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|UNCONFIRMED |NEW Ever confirmed|0 |1 --- Comment #8 from François Gouget <fgouget(a)codeweavers.com> --- (In reply to Maik Wagner from comment #7)
Created attachment 50243 [details] TWAIN output on wine 1.7.32 openSUSE
Thanks. The logs shows a clear deadlock: err:ntdll:RtlpWaitForCriticalSection section 0x13f2df0 "?" wait timed out in thread 0094, blocked by 0084, retrying (60 sec) The next step to figure this out is to find out what those two threads were doing when that happened. To do so modify the command to add a '+thread' like so 'WINEDEBUG=+twain+thread'. Then, when Photoshop deadlocks, leave it hanging for a full two minutes, and normally you should get a backtrace of all its threads.
I tried again but then Photoshop wouldn't even start. An Adobe-specific "unrecoverable error" occurred apparently.
Maybe there was still a Photoshop process running that caused the new one to fail. Try 'wineserver -k' and then check if there are still wine processes running with something like 'ps | egrep "(wine|\\.exe)"' (as a last resort a reboot would do the trick but that's longer and more disruptive). -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=16417 --- Comment #9 from Dmitry Timoshkov <dmitry(a)baikal.ru> --- (In reply to François Gouget from comment #8)
Thanks. The logs shows a clear deadlock: err:ntdll:RtlpWaitForCriticalSection section 0x13f2df0 "?" wait timed out in thread 0094, blocked by 0084, retrying (60 sec)
I'd guess that's not a deadlock, that's a usual way how Photoshop manages a watchdog thread, nothing to worry about. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=16417 --- Comment #10 from Maik Wagner <maiktapwagner(a)aol.com> --- Created attachment 50250 --> https://bugs.winehq.org/attachment.cgi?id=50250 Photoshop console output when it doesn't start Thanks for your quick reply, I tried again but this "unrecoverable error" came up again and I couldn't get to scanning. I have attached my console output. Anyone with a workaround to this problem so we can continue testing? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=16417 Vincent Povirk <madewokherd(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |madewokherd(a)gmail.com -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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