[Bug 37164] New: Adobe Creative Cloud crashes on launch
https://bugs.winehq.org/show_bug.cgi?id=37164 Bug ID: 37164 Summary: Adobe Creative Cloud crashes on launch Product: Wine Version: 1.7.25 Hardware: x86 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: jayleefaulkner(a)gmail.com Using Windows 7 mode (otherwise it defaults to an outdated legacy downloader) and Creative Cloud 2.7.1 from here: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe Installs fine but crashes on lauch (which it tries to do at the end of install - same crash log). crash log attached: WINEDUBEG=+tid,+seh,+relay ~/.wine/drive_c/Program\ Files/Adobe/Adobe\ Creative\ Cloud/ACC/Creative\ Cloud.exe &> crash.log -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37164 --- Comment #1 from Jay Faulkner <jayleefaulkner(a)gmail.com> --- Created attachment 49395 --> https://bugs.winehq.org/attachment.cgi?id=49395 crash log -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37164 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Keywords| |download Status|UNCONFIRMED |NEW URL| |https://ccmdls.adobe.com/Ad | |obeProducts/KCCC/1/win32/Cr | |eativeCloudSet-Up.exe CC| |focht(a)gmx.net Component|-unknown |dwrite Summary|Adobe Creative Cloud |Adobe Creative Cloud |crashes on launch |crashes on launch with | |WinVer set to 'Windows 7' | |(needs | |IDWriteFactory::CreateCusto | |mFontCollection method | |implementation) Ever confirmed|0 |1 --- Comment #2 from Anastasius Focht <focht(a)gmx.net> --- Hello folks, confirming. --- snip --- $ pwd /home/focht/.wine/drive_c/Program Files/Adobe/Adobe Creative Cloud/ACC $ WINEDEBUG=+tid,+seh,+relay,+dwrite wine ./Creative\ Cloud.exe >>log.txt 2>&1 ... 0023:Call KERNEL32.LoadLibraryW(0020b378 L"C:\\Program Files\\Adobe\\Adobe Creative Cloud\\ACC\\C3ContainerUI.dll") ret=055b4a57 ... 0023:Ret PE DLL (proc=0x596235f,module=0x57d0000 L"C3ContainerUI.dll",reason=PROCESS_ATTACH,res=(nil)) retval=1 0023:Ret KERNEL32.LoadLibraryW() retval=057d0000 ret=055b4a57 ... 0023:trace:dwrite:dwritefactory_RegisterFontCollectionLoader (0x20b578)->(0x6c789f0) ... 0023:fixme:dwrite:dwritefactory_CreateCustomFontCollection (0x20b578)->(0x6c789f0 0x59dfff0 64 0x5a1be88): stub ... 0023:Call advapi32.RegOpenKeyExW(80000001,059e2930 L"Software\\Adobe\\ALCID",00000000,00020019,0033dec0) ret=0583b675 0023:Ret advapi32.RegOpenKeyExW() retval=00000002 ret=0583b675 ... 0023:Call gdi32.GetStockObject(00000010) ret=058190f2 0023:Ret gdi32.GetStockObject() retval=00010020 ret=058190f2 0023:Call gdi32.GetObjectW(00010020,0000005c,06c70e44) ret=058190f9 0023:Ret gdi32.GetObjectW() retval=0000005c ret=058190f9 0023:Call gdi32.CreateFontIndirectW(06c70e44) ret=0581982d 0023:Ret gdi32.CreateFontIndirectW() retval=00020090 ret=0581982d 0023:Call gdi32.GetStockObject(00000010) ret=05826520 0023:Ret gdi32.GetStockObject() retval=00010020 ret=05826520 0023:Call gdi32.GetObjectW(00010020,0000005c,06c7117c) ret=05826527 0023:Ret gdi32.GetObjectW() retval=0000005c ret=05826527 0023:trace:dwrite:dwritefactory_AddRef (0x20b578)->(2) 0023:trace:seh:raise_exception code=c0000005 flags=0 addr=0x58265ec ip=058265ec tid=0023 0023:trace:seh:raise_exception info[0]=00000000 0023:trace:seh:raise_exception info[1]=00000000 0023:trace:seh:raise_exception eax=00000000 ebx=0020fdd0 ecx=00000000 edx=7bcecbc8 esi=06c7117c edi=06c702f4 0023:trace:seh:raise_exception ebp=0033df5c esp=0033df20 cs=0023 ds=002b es=002b fs=0063 gs=006b flags=00210202 --- snip --- The crash is the result of accessing a NULL font collection object which ought to be returned by 'IDWriteFactory::CreateCustomFontCollection'. Source: http://source.winehq.org/git/wine.git/blob/26977d4a4b3e6159072ae75e77a3e3b00... --- snip --- 439 static HRESULT WINAPI dwritefactory_CreateCustomFontCollection(IDWriteFactory *iface, 440 IDWriteFontCollectionLoader *loader, void const *key, UINT32 key_size, IDWriteFontCollection **collection) 441 { 442 struct dwritefactory *This = impl_from_IDWriteFactory(iface); 443 FIXME("(%p)->(%p %p %u %p): stub\n", This, loader, key, key_size, collection); 444 return E_NOTIMPL; 445 } --- snip --- $ sha1sum CreativeCloudSet-Up.exe 0cf4194cdce91c6641fa943e02fb773f5cf09aa7 CreativeCloudSet-Up.exe $ du -sh CreativeCloudSet-Up.exe 604K CreativeCloudSet-Up.exe $ wine --version wine-1.7.25 Regards -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37164 hanska2(a)luukku.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |hanska2(a)luukku.com --- Comment #3 from hanska2(a)luukku.com --- Aric has made a recent patch, I quess it might fix this. https://source.winehq.org/patches/data/106277 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37164 --- Comment #4 from Jay Faulkner <jayleefaulkner(a)gmail.com> --- Created attachment 49505 --> https://bugs.winehq.org/attachment.cgi?id=49505 patched crash.log Thanks hanska! I'm not sure where that patch is from to provide feedback directly but it appears to fix the CreateCustomFontCollection. I think the new crash is from dwrite:dwritefactory_RegisterFontFileLoader - Jay -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37164 hanska2(a)luukku.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |aric(a)codeweavers.com -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37164 Nikolay Sivov <bunglehead(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Fixed by SHA1| |fbf2557cd7f518977b30d0da338 | |de6d37cb92642 Status|NEW |RESOLVED Resolution|--- |FIXED --- Comment #5 from Nikolay Sivov <bunglehead(a)gmail.com> --- CreateCustomFontCollection() is implemented now. Jay, try with current Wine from git please and report next issue. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37164 Jay Faulkner <jayleefaulkner(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #49395|0 |1 is obsolete| | Attachment #49505|0 |1 is obsolete| | --- Comment #6 from Jay Faulkner <jayleefaulkner(a)gmail.com> --- Created attachment 49833 --> https://bugs.winehq.org/attachment.cgi?id=49833 Creative Cloud 2.8.1 wine 1.7.29 crash a(In reply to Nikolay Sivov from comment #5)
CreateCustomFontCollection() is implemented now. Jay, try with current Wine from git please and report next issue.
Thanks, Nikolay! The install process is really quite flakey for some reason - even installing with a fresh WINE prefix is hit and miss and that just doesn't make sense to me. Sometimes it'll crash really early on with a generic bad memory address and sometimes you actually get a proper crash log after a few minutes of installing. This is the best I could do with the same version of Creative Cloud which may not be useful anymore as new versions are out. Going to try the latest and see what happens there. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37164 --- Comment #7 from Jay Faulkner <jayleefaulkner(a)gmail.com> --- Created attachment 49834 --> https://bugs.winehq.org/attachment.cgi?id=49834 Creative Cloud 2.8.1 wine 1.7.29 crash Okay! The latest Creative Cloud (2.8.1) actually installs after a few attempts! (Still not sure what that's about...) but CoreSync.exe fails on execution due to unimplemented function KERNEL32.dll.CreateThreadpool. Getting closer though, the app actually starts and shows! :) http://i.imgur.com/SCEMGkU.png -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37164 Jay Faulkner <jayleefaulkner(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Version|1.7.25 |1.7.29 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37164 Jay Faulkner <jayleefaulkner(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #49834|0 |1 is obsolete| | --- Comment #8 from Jay Faulkner <jayleefaulkner(a)gmail.com> --- Created attachment 49835 --> https://bugs.winehq.org/attachment.cgi?id=49835 Creative Cloud 2.8.1 wine 1.7.29 install + crash Oops, should really have uploaded this one. Includes installer output instead of just the application crash. Also the other one should be labelled '2.7.1', my bad! -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37164 Jay Faulkner <jayleefaulkner(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #49833|Creative Cloud 2.8.1 wine |Creative Cloud 2.7.1 wine description|1.7.29 crash |1.7.29 crash -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37164 --- Comment #9 from Anastasius Focht <focht(a)gmx.net> --- Hello, it seems you didn't get the message: one problem per bug! Anything you post here now is just messing up a good bug history with unrelated stuff. The crash is bug 35192 -> don't create another one! Regards -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37164 --- Comment #10 from Jay Faulkner <jayleefaulkner(a)gmail.com> --- Well gee, thanks for being all jolly and upbeat about it -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37164 Alexandre Julliard <julliard(a)winehq.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED --- Comment #11 from Alexandre Julliard <julliard(a)winehq.org> --- Closing bugs fixed in 1.7.30. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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