[Bug 47573] New: "BT Cloud" app silently fails on startup
https://bugs.winehq.org/show_bug.cgi?id=47573 Bug ID: 47573 Summary: "BT Cloud" app silently fails on startup Product: Wine Version: 4.12.1 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: dave(a)davehigton.me.uk Distribution: --- I've installed the "BT Cloud" app under Wine (currently version 4.12.1). On double-clicking the desktop icon, I get the hourglass for a few seconds, but that's all - no further action. The Ubuntu desktop continues to function as normal. Bearing in mind the criticism I've had on another bug I reported recently, I have a problem. I cannot find a link the the app that is available to people who are not BT subscribers. All I can do is send a copy of the software in question to anyone who needs it for the purposes of this investigation. Alternatively, if there is any debug information I can get, you'll have to tell me how to get it. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 Dave Higton <dave(a)davehigton.me.uk> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |dave(a)davehigton.me.uk -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 --- Comment #1 from Dave Higton <dave(a)davehigton.me.uk> --- Stil fails identically with wine-4.16 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 --- Comment #2 from Dave Higton <dave(a)davehigton.me.uk> --- I've just been re-reading "How to report", but I can't see any instructions on how to make Wine generate any report about its failure. This one is silent; the hourglass rune for a few seconds, but that's all that happens. It doesn't take down the system in any way that I can see. So, if there is a way to make Wine generate any debug info on this one, please tell me. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 Louis Lenders <xerox.xerox2000x(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |xerox.xerox2000x(a)gmail.com --- Comment #3 from Louis Lenders <xerox.xerox2000x(a)gmail.com> ---
So, if there is a way to make Wine generate any debug info on this one, please tell me.
Hi Dave, best thing i think is: run with: WINEDEBUG=+relay,+seh wine BTCloud.exe* &>log.txt and attach (bzipped2) file log.txt to this bugreport. *: Fill in correct name of the executable -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 --- Comment #4 from Dave Higton <dave(a)davehigton.me.uk> --- Created attachment 65315 --> https://bugs.winehq.org/attachment.cgi?id=65315 WINEDEBUG log file -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 --- Comment #5 from Louis Lenders <xerox.xerox2000x(a)gmail.com> --- (In reply to Dave Higton from comment #4)
Created attachment 65315 [details] WINEDEBUG log file
From your log:
0009:Ret ntdll.RtlSetEnvironmentVariable() retval=00000000 ret=7126c6a8 wine: Access denied. 000d:Call KERNEL32.WriteFile(00000098,0022ec90,00000008,0022ec0c,00000000) ret=64942de4 So it says: wine: Access denied. Looks like something`s wrong with your setup i think. Could you paste just plain terminal output? wine BTCloud.exe* *: Fill in correct name of the executable -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 --- Comment #6 from Dave Higton <dave(a)davehigton.me.uk> --- Created attachment 65317 --> https://bugs.winehq.org/attachment.cgi?id=65317 Log file First problem to solve was to find out what the correct command line was (slashes, backslashes, escaped spaces...) Second problem was that it was asking for the .Net 4.0 framework. I hope this log file may be more useful. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 --- Comment #7 from Louis Lenders <xerox.xerox2000x(a)gmail.com> --- (In reply to Dave Higton from comment #6)
Created attachment 65317 [details]
Second problem was that it was asking for the .Net 4.0 framework.
I hope this log file may be more useful.
Hi, could you just attach output without the WINEDEBUG=+relay,+seh line? so just run the app in the terminal, and attach terminal output here. It still says "wine: Access denied." somewhere in your logfile which doesnt look right. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 --- Comment #8 from Dave Higton <dave(a)davehigton.me.uk> --- Created attachment 65318 --> https://bugs.winehq.org/attachment.cgi?id=65318 Log file Command line was: wine "C:\Program Files\BT Cloud\BT Cloud\BTCloud.exe" &>log.txt -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 --- Comment #9 from Louis Lenders <xerox.xerox2000x(a)gmail.com> --- (In reply to Dave Higton from comment #8)
Created attachment 65318 [details] Log file
Command line was:
wine "C:\Program Files\BT Cloud\BT Cloud\BTCloud.exe" &>log.txt
hmm, the "wine: Access denied" thing seems to be gone. Did you already do "winetricks dotnet40" to fullfill the request that .Net 4.0 framework was needed? (apparently the app needs PresentationFramework you should really install dotnet40 or the like) -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 --- Comment #10 from Dave Higton <dave(a)davehigton.me.uk> --- Yes, I did "winetricks dotnet40" because I saw that that was a problem that I could solve. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 --- Comment #11 from Dave Higton <dave(a)davehigton.me.uk> --- However, adding dotnet40 doesn't alter the symptoms of running the app: a few seconds of hourglass, that's all. The log file looks like a litany of unimplemented stuff in Wine. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 --- Comment #12 from Louis Lenders <xerox.xerox2000x(a)gmail.com> ---
The log file looks like a litany of unimplemented stuff in Wine.
The fixme`s are not perse errors, so that doesn`t really mean anything Your console output seems to be different from the +relay log you added earlier. (some lines in the console output don`t show up in that log) Could you add once again a bzipped2 log.txt file from WINEDEBUG=+relay,+seh wine "C:\Program Files\BT Cloud\BT Cloud\BTCloud.exe" &>log.txt Also: is there a trial so that we test ourselves? thanks -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 --- Comment #13 from Dave Higton <dave(a)davehigton.me.uk> --- Created attachment 65370 --> https://bugs.winehq.org/attachment.cgi?id=65370 Log file
Could you add once again a bzipped2 log.txt file from
WINEDEBUG=+relay,+seh wine "C:\Program Files\BT Cloud\BT Cloud\BTCloud.exe" &>log.txt
Done.
Also: is there a trial so that we test ourselves?
I refer you to my first posting. I am not aware of any trial version, nor am I aware of any link to the real code that works for anybody that doesn't have BT Cloud. I can attach the code, but people here may consider it a copyright violation, unless we accept that it's legal to do so in the interest of interoperability. I await your verdict on that point. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47573 --- Comment #14 from Dave Higton <dave(a)davehigton.me.uk> --- It's gone quiet. Was the new, bigger, log useful? Would you like me to send the code to someone to try? Depending on jurisdiction, this may be legal because we're trying to achieve interoperability. (I don't understand why they restrict availability of the code. It can't be used except by someone who has BT Cloud access, because you need to log in. However, I do understand that that's not what the letter of the licence says.) -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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