[Bug 41410] New: Origin Installer: Fails with notification system does not meet hardware requirements
https://bugs.winehq.org/show_bug.cgi?id=41410 Bug ID: 41410 Summary: Origin Installer: Fails with notification system does not meet hardware requirements Product: Wine Version: 1.9.19 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: thomas.s.haugh(a)gmail.com Distribution: --- Created attachment 55771 --> https://bugs.winehq.org/attachment.cgi?id=55771 Terminal output from a clean wine 32bit prefix Running the latest OriginSetup.exe fails with a notification that the system fails to meet the hardware requirements. https://download.dm.origin.com/origin/live/OriginSetup.exe System Information: Arch Linux x86_64 nvidia 370.28 driver -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=41410 fjfrackiewicz(a)gmail.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |fjfrackiewicz(a)gmail.com --- Comment #1 from fjfrackiewicz(a)gmail.com --- (In reply to Thomas Haugh from comment #0)
Created attachment 55771 [details] Terminal output from a clean wine 32bit prefix
Running the latest OriginSetup.exe fails with a notification that the system fails to meet the hardware requirements.
https://download.dm.origin.com/origin/live/OriginSetup.exe
System Information: Arch Linux x86_64 nvidia 370.28 driver
Does it work if you set "d3d11" to "disabled" in Wine's configuration utility? Just wondering if that workaround will work for the Origin client... -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=41410 --- Comment #2 from Thomas Haugh <thomas.s.haugh(a)gmail.com> --- (In reply to fjfrackiewicz from comment #1)
(In reply to Thomas Haugh from comment #0)
Created attachment 55771 [details] Terminal output from a clean wine 32bit prefix
Running the latest OriginSetup.exe fails with a notification that the system fails to meet the hardware requirements.
https://download.dm.origin.com/origin/live/OriginSetup.exe
System Information: Arch Linux x86_64 nvidia 370.28 driver
Does it work if you set "d3d11" to "disabled" in Wine's configuration utility?
Just wondering if that workaround will work for the Origin client...
Disabling d3d11 causes it to crash without a window notification. I will add another attachment for the terminal output with d3d11 disabled. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=41410 --- Comment #3 from Thomas Haugh <thomas.s.haugh(a)gmail.com> --- Created attachment 55772 --> https://bugs.winehq.org/attachment.cgi?id=55772 d3d11 disabled on a clean 32bit wine prefix -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=41410 Jens Reyer <jre.winesim(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jre.winesim(a)gmail.com -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=41410 Andrew <stafdehat(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |stafdehat(a)gmail.com -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=41410 --- Comment #4 from Jens Reyer <jre.winesim(a)gmail.com> --- In the Origin AppDB entry I suggested to file a bug about this. But now a recent post suggests this is also an issue on Windows, and may be workarounded by using the legacy version of Origin: https://appdb.winehq.org/objectManager.php?sClass=version&iId=26175: ~~~~~ RE: Origin Installer not working by mikaelvz on Monday October 3rd 2016, 9:47 Not really a bug from Wine. There is several threads on EA forum about this error : - answers.ea.com/t5/Origin/Origin-hardware-specifications/m-p/5585245#M222280 - answers.ea.com/t5/Origin/Unable-to-install-Origin-due-to-Hardware-Specifications/m-p/5576600#M221415 - answers.ea.com/t5/Origin/I-do-not-meet-Origin-s-hardware-specifications-now/m-p/5574964#M221245 I found a workaround here [...]: forums.thesims.com/en_US/discussion/899172/new-origin-how-to-update-scaling-oversize-issue-fixed-in-beta You need to install an old version of Origin from this link : www.dm.origin.com/download/legacy ~~~~~ -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=41410 --- Comment #5 from Andrew <stafdehat(a)gmail.com> --- Created attachment 55813 --> https://bugs.winehq.org/attachment.cgi?id=55813 dxdiag.exe output -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=41410 --- Comment #6 from Andrew <stafdehat(a)gmail.com> --- I'm seeing the same issue, and started digging into why Windows users are seeing this error. Found these guys: http://answers.ea.com/t5/Origin/Unable-to-install-Origin-due-to-Hardware-Spe... http://answers.ea.com/t5/Origin/I-do-not-meet-Origin-s-hardware-specificatio... Sounds like perhaps video drivers have recently become relevant? Anyway, I installed 'cmd' with winetricks and ran dxdiag like all the folks on EA support forums are suggesting. Looks like wine also has no visible drivers: Driver Name: Driver Version: () DDI Version: 9 (or higher) Driver Attributes: Final Retail Driver Date/Size: , 0 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a VDD: n/a Mini VDD: Mini VDD Date: n/a, 0 bytes This could explain why the old Origin installer was a workaround. I gave the legacy installer an attempt myself, but I think the URL (https://www.dm.origin.com/download/legacy) has been updated to redirect to the latest installer. Anyway, I'm seeing all the same symptoms as Thomas, even down to d3d11 output spam, and disabling d3d11 causes an outright crash. I've attached the full DxDiag.exe output, to give some information on what the app perceives as problematic, from within wine. My guess is that Origin doesn't like the lack of video driver information. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=41410 Noaman Ahmed <noamanahmd(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |noamanahmd(a)gmail.com --- Comment #7 from Noaman Ahmed <noamanahmd(a)gmail.com> --- Hi Any update? The legacy installer doesn't work now for me:-( -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=41410 winetest(a)luukku.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |winetest(a)luukku.com --- Comment #8 from winetest(a)luukku.com --- I just tested this with installer that has sha1sum of 376bdbed3c53e4c5738c44c74829ca67e7e405ae and I wasnt able to replicate the issue anymore. Not with wine 2.0-git or wine-staging. I quess the installer has changed. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=41410 tokktokk <fdsfgs(a)krutt.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |fdsfgs(a)krutt.org -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=41410 Hamish McIntyre-Bhatty <hamishmb(a)live.co.uk> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |hamishmb(a)live.co.uk --- Comment #9 from Hamish McIntyre-Bhatty <hamishmb(a)live.co.uk> --- I have also not encountered this issue any of the times I've installed Origin with different WINE versions. Marked as Fixed/Invalid? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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