[Bug 47298] New: In the installation: The program has encountered a serious error and must be closed
https://bugs.winehq.org/show_bug.cgi?id=47298 Bug ID: 47298 Summary: In the installation: The program has encountered a serious error and must be closed Product: Wine Version: 4.0-rc1 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: castellanos.johann(a)gmail.com Distribution: --- Created attachment 64596 --> https://bugs.winehq.org/attachment.cgi?id=64596 Backtrace SO: Ubuntu 18.04.2 LTS GNOME: 3.28.2 ARCHITECTURE 64 bits I want to install Kaspersky Password Manager from the following link: https://latam.kaspersky.com/password-manager After downloading the .exe executable file, I try to complete the installation with wine but an error appears: "In the installation: The program has encountered a serious error and must be closed" I own the version of wine 4.0.1 with winetricks and the installation of DirectX9, Visual C ++ 2008 up to visual C ++ 2017 and Visual C ++ 6 SP6 libraries. I also have the Net framework versions 3.5, 4 and 4.5 installed. I share with you a screenshot and the txt file with the information Best Regards David Castellanos. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47298 DAVID CASTELLANOS <castellanos.johann(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Distribution|--- |Ubuntu Regression SHA1| |A69773E5-72C1-4364-BC11-6EB | |792B76277 URL| |https://latam.kaspersky.com | |/password-manager Keywords| |download, Installer -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47298 --- Comment #1 from DAVID CASTELLANOS <castellanos.johann(a)gmail.com> --- Created attachment 64597 --> https://bugs.winehq.org/attachment.cgi?id=64597 screen -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47298 --- Comment #2 from DAVID CASTELLANOS <castellanos.johann(a)gmail.com> --- Created attachment 64598 --> https://bugs.winehq.org/attachment.cgi?id=64598 Screen when starting Winetricks -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47298 Zebediah Figura <z.figura12(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Regression SHA1|A69773E5-72C1-4364-BC11-6EB | |792B76277 | -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47298 pattietreutel <katyaberezyaka(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |katyaberezyaka(a)gmail.com -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47298 Fabian Maurer <dark.shadow4(a)web.de> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |dark.shadow4(a)web.de --- Comment #3 from Fabian Maurer <dark.shadow4(a)web.de> --- You have a lot installed in that WINEPREFIX, can you please test a clean one? For the the program just shows a whitescreen. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47298 Fabian Maurer <dark.shadow4(a)web.de> changed: What |Removed |Added ---------------------------------------------------------------------------- URL|https://latam.kaspersky.com |https://kaspersky.com/passw |/password-manager |ord-manager -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47298 --- Comment #4 from DAVID CASTELLANOS <castellanos.johann(a)gmail.com> --- (In reply to Fabian Maurer from comment #3)
You have a lot installed in that WINEPREFIX, can you please test a clean one? For the the program just shows a whitescreen.
Thanks for your answer. I have already done a new installation of components in WINEPREFIX in a clean way. Now, when I run the .exe the program only shows a white screen. Attached a screenshot
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https://bugs.winehq.org/show_bug.cgi?id=47298 --- Comment #5 from DAVID CASTELLANOS <castellanos.johann(a)gmail.com> --- Created attachment 64602 --> https://bugs.winehq.org/attachment.cgi?id=64602 WhiteScreen The execution of the .exe file remains as a whitescreen -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47298 Fabian Maurer <dark.shadow4(a)web.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Ever confirmed|0 |1 Summary|In the installation: The |Kaspersky Password Manager |program has encountered a |shows only a whitescreen |serious error and must be | |closed | Status|UNCONFIRMED |NEW --- Comment #6 from Fabian Maurer <dark.shadow4(a)web.de> --- In that case, let's make this about the whitescreen problem. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47298 --- Comment #7 from DAVID CASTELLANOS <castellanos.johann(a)gmail.com> --- (In reply to Fabian Maurer from comment #6)
In that case, let's make this about the whitescreen problem.
Of course, I am very attentive to your solution answer.
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