[Bug 45492] New: Can't run Heartstone (Game) on Ubuntu 18.04
https://bugs.winehq.org/show_bug.cgi?id=45492 Bug ID: 45492 Summary: Can't run Heartstone (Game) on Ubuntu 18.04 Product: Wine-staging Version: 3.13 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: fbobraga(a)gmail.com CC: leslie_alistair(a)hotmail.com, z.figura12(a)gmail.com Distribution: --- Created attachment 61847 --> https://bugs.winehq.org/attachment.cgi?id=61847 lswh output I'm stalled in a black screen after game launch, with or without the "-force-d3d9" flag (I don't know how to debug the problem, so any help is very welcome) * initially, I found it to be caused by my change to AMD hardware, but it was on coincidence: I tried on other machines (which in a prior version of Ubuntu, 16.04, worked) and the same behaviour occurred. * I still have an ubuntu 16.04 installation working -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #1 from Feipe Braga <fbobraga(a)gmail.com> --- Just tested: with "Xenial" (Ubuntu 16.04), the same installation that failed on 18.04 works (just copied '~/.wine') Reinstall works on Xenial too. On Xenial: $ uname -a Linux Escritorio 4.4.0-131-generic #157-Ubuntu SMP Thu Jul 12 15:51:36 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #2 from Feipe Braga <fbobraga(a)gmail.com> --- Here on "Artful" (Ubuntu 17.10), the game works as well. * on Artful: $ uname -a Linux Escritorio 4.13.0-46-generic #51-Ubuntu SMP Tue Jun 12 12:36:29 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #3 from Feipe Braga <fbobraga(a)gmail.com> --- Created attachment 61904 --> https://bugs.winehq.org/attachment.cgi?id=61904 Logs (stderr output) on Ubuntu 18.04 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 Matteo Bruni <matteo.mystral(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|UNCONFIRMED |NEEDINFO Ever confirmed|0 |1 --- Comment #4 from Matteo Bruni <matteo.mystral(a)gmail.com> ---
From your log:
00f4:fixme:winediag:dxgi_check_feature_level_support None of the requested D3D feature levels is supported on this GPU with the current shader backend. That suggests there might be something wrong with your GPU / OpenGL setup (in particular make sure the 32-bit libs are installed correctly). -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 Matteo Bruni <matteo.mystral(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Product|Wine-staging |Wine Component|-unknown |-unknown Summary|Can't run Heartstone (Game) |Can't run Hearthstone on |on Ubuntu 18.04 |Ubuntu 18.04 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #5 from Feipe Braga <fbobraga(a)gmail.com> --- (In reply to Matteo Bruni from comment #4)
From your log:
00f4:fixme:winediag:dxgi_check_feature_level_support None of the requested D3D feature levels is supported on this GPU with the current shader backend.
That suggests there might be something wrong with your GPU / OpenGL setup (in particular make sure the 32-bit libs are installed correctly).
It occurs in different machines (besides my Desktop, on a ThinkPad X200 notebook [that has almost only Intel hardware], inclusive), and after a fresh install (only with wine installed conform https://wiki.winehq.org/Ubuntu). I've tried other "recent" distros (with kernel 4.15+) as well (including Debian Buster, Manjaro and Arch), and all failed - please see https://appdb.winehq.org/commentview.php?iAppId=15454&iVersionId=30038&iThre... -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #6 from Matteo Bruni <matteo.mystral(a)gmail.com> --- Please attach a +dxgi,d3d log. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #7 from Matteo Bruni <matteo.mystral(a)gmail.com> --- BTW, without -force-d3d9 you'll get bug 39754. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #8 from Feipe Braga <fbobraga(a)gmail.com> --- (In reply to Matteo Bruni from comment #6)
Please attach a +dxgi,d3d log.
How I can get it? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 joaopa <jeremielapuree(a)yahoo.fr> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jeremielapuree(a)yahoo.fr --- Comment #9 from joaopa <jeremielapuree(a)yahoo.fr> --- Do you have a nvidia gpu? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #10 from Feipe Braga <fbobraga(a)gmail.com> --- (In reply to joaopa from comment #9)
Do you have a nvidia gpu?
On the desktop, yes (but it happened before and after I changed the GPU in it [before, was the integrated AMD Radeon R7 used, from my A10 CPU...], and it also happens on a notebook with a Intel GPU) -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #11 from Zebediah Figura <z.figura12(a)gmail.com> --- (In reply to Feipe Braga from comment #8)
(In reply to Matteo Bruni from comment #6)
Please attach a +dxgi,d3d log.
How I can get it?
Please see https://wiki.winehq.org/FAQ#How_do_I_get_a_debug_trace.3F for instructions. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #12 from Feipe Braga <fbobraga(a)gmail.com> --- Created attachment 61952 --> https://bugs.winehq.org/attachment.cgi?id=61952 execution output (stdout + stderr) with WINEDEBUG=+dxdi,+d3d Without BZ2, file has almost 200MB... -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #13 from Feipe Braga <fbobraga(a)gmail.com> --- (In reply to Zebediah Figura from comment #11)
(In reply to Feipe Braga from comment #8)
(In reply to Matteo Bruni from comment #6)
Please attach a +dxgi,d3d log.
How I can get it?
Please see https://wiki.winehq.org/FAQ#How_do_I_get_a_debug_trace.3F for instructions.
(In reply to Feipe Braga from comment #12)
Created attachment 61952 [details] execution output (stdout + stderr) with WINEDEBUG=+dxdi,+d3d
Without BZ2, file has almost 200MB...
I emphasize that the game is launched through the "Blizzard App" (from https://us.battle.net/account/download/): the logs are about all launch (Blizzard App > Heartshstone) until the close of everything -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 Matteo Bruni <matteo.mystral(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW --- Comment #14 from Matteo Bruni <matteo.mystral(a)gmail.com> --- It looks like the GPU on your Intel notebook only supports OpenGL 2.1, which isn't enough to handle d3d10 or 11. That said, it looks like the game falls back to d3d9 just fine. I'm not sure why you get a black screen, I don't see anything suspicious in the log. I don't have suggestions aside from trying to update Mesa or Wine. I suspect on the desktop you're encountering a different issue (bug 39754) which is now fixed in git (and will be released in Wine 3.15) and you can workaround with the -force-d3d9 command line argument. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #15 from Feipe Braga <fbobraga(a)gmail.com> --- (In reply to Matteo Bruni from comment #14)
It looks like the GPU on your Intel notebook only supports OpenGL 2.1, which isn't enough to handle d3d10 or 11. That said, it looks like the game falls back to d3d9 just fine. I'm not sure why you get a black screen, I don't see anything suspicious in the log. I don't have suggestions aside from trying to update Mesa or Wine.
I suspect on the desktop you're encountering a different issue (bug 39754) which is now fixed in git (and will be released in Wine 3.15) and you can workaround with the -force-d3d9 command line argument.
even with the -force-d3d9 have happened (I think the log is from a run with '-force-d3d9' in Battle.net options for the game...) -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #16 from Feipe Braga <fbobraga(a)gmail.com> --- New fresh install in a spare HD to test the issue: no luck, the same behavior (black screen with mouse pointer...) - I'll update the log/debug output * the machine have an NVIDIA GTX 720, but I'm on opensource drivers (just installed Xubuntu 18.04 and WINE [according to https://wiki.winehq.org/Ubuntu - it's version 3.14 now]) -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 Feipe Braga <fbobraga(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #61904|0 |1 is obsolete| | Attachment #61952|0 |1 is obsolete| | --- Comment #17 from Feipe Braga <fbobraga(a)gmail.com> --- Created attachment 62131 --> https://bugs.winehq.org/attachment.cgi?id=62131 new execution output (stderr) with WINEDEBUG=+dxdi,+d3d The new log file (with -force-d3d9 on game options of Blizzard App) -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 pricadim(a)gmail.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |pricadim(a)gmail.com --- Comment #18 from pricadim(a)gmail.com --- Hi, sorry to butt in. I don't know how much help I'll be... Haven't been a Linux user for long. I'm running Ubuntu Mate 18.04 on an old PC (it's a gateway, I've lost the exact model, but I'll attach my hardware specs according to lpsci). I used to be able to run the game through Winetricks, got thoroughly lost this time around, followed this thread and installed Wine according to the instructions from the link all the way at the bottom. Managed to install battle.net, and only changed the msvcp100 dll to native through Winecfg. Hearthstone takes forever to boot (but I'm used to that), and actually successfully launches on the Americas and Asia server. There are a ton of graphic bugs, but it does launch. Unfortunately, I play on the Europe server... Hope this is useful somehow. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #19 from pricadim(a)gmail.com --- Created attachment 62179 --> https://bugs.winehq.org/attachment.cgi?id=62179 Hardware Specsfor Old PC -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #20 from Feipe Braga <fbobraga(a)gmail.com> --- (In reply to pricadim from comment #18)
Managed to install battle.net, and only changed the msvcp100 dll to native through Winecfg.
After install here 'vcrun2010' (that provides 'msvcp100.dll') via winetricks, the behavior stays the same ("black screen with cursor after launch the game in Battle.net App"). However, winetricks complained that I'm using an 64 bit WINEPREFIX: I'll try to make the same install on a clean 32-bit prefix and see if it works... -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #21 from Feipe Braga <fbobraga(a)gmail.com> --- (In reply to Feipe Braga from comment #20)
However, winetricks complained that I'm using an 64 bit WINEPREFIX: I'll try to make the same install on a clean 32-bit prefix and see if it works...
No luck: same behavior - I'll update the logs -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #22 from Feipe Braga <fbobraga(a)gmail.com> --- Created attachment 62197 --> https://bugs.winehq.org/attachment.cgi?id=62197 log with WINEDEBUG=+dxdi,+d3d on a 32-bit WINEPREFIX and after install 'vcrun2010' via winetricks -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 Feipe Braga <fbobraga(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |WORKSFORME Status|NEW |RESOLVED --- Comment #23 from Feipe Braga <fbobraga(a)gmail.com> --- After the today update ("Package: wine-staging Version: 3.16.0~bionic"), the game almost runs: instead of a black screen with cursor, it shows the loading screen but crashes right after that, when the game supposedly starts I think that now I'm facing a issue with the game itself, not wine: I'll try to reinstall the game and post the results -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 Feipe Braga <fbobraga(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |REOPENED Resolution|WORKSFORME |--- --- Comment #24 from Feipe Braga <fbobraga(a)gmail.com> --- No luck: I'll update the logs -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 Feipe Braga <fbobraga(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #62131|0 |1 is obsolete| | Attachment #62197|0 |1 is obsolete| | --- Comment #25 from Feipe Braga <fbobraga(a)gmail.com> --- Created attachment 62307 --> https://bugs.winehq.org/attachment.cgi?id=62307 log with WINEDEBUG=+dxdi,+d3d on a 32-bit WINEPREFIX after 3.16.0~bionic - split 1 file obtained through 'bzip2' and 'split' commands -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 --- Comment #26 from Feipe Braga <fbobraga(a)gmail.com> --- Created attachment 62308 --> https://bugs.winehq.org/attachment.cgi?id=62308 log with WINEDEBUG=+dxdi,+d3d on a 32-bit WINEPREFIX after 3.16.0~bionic - split 2 file obtained through 'bzip2' and 'split' commands -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 Feipe Braga <fbobraga(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|REOPENED |RESOLVED Resolution|--- |WORKSFORME --- Comment #27 from Feipe Braga <fbobraga(a)gmail.com> --- just updated my Ubuntu 16.04 to Ubuntu 18.04 installation, and the game still works :P -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=45492 Austin English <austinenglish(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED --- Comment #28 from Austin English <austinenglish(a)gmail.com> --- Closing. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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