[Bug 13275] New: Remedy User WIndow crashes following login to ar server
http://bugs.winehq.org/show_bug.cgi?id=13275 Summary: Remedy User WIndow crashes following login to ar server Product: Wine Version: unspecified Platform: PC URL: http://forum.winehq.org/viewtopic.php?p=5774#5774 OS/Version: Linux Status: UNCONFIRMED Severity: enhancement Priority: P2 Component: -unknown AssignedTo: wine-bugs(a)winehq.org ReportedBy: takeawaydave(a)gmail.com Created an attachment (id=13123) --> (http://bugs.winehq.org/attachment.cgi?id=13123) Log file of crash See http://forum.winehq.org/viewtopic.php?p=5774#5774 Environment: Ubuntu 8.04 Wine 0.9.59 (no added dlls) AR System - installed no problem application AR Remedy User 7.1.00 Problem: Remedy User WIndow crashes following login to ar server Command Used: Code: david(a)siwa:~$ wine .wine/drive_c/Program\ Files/AR\ System/User/aruser.exe &> /tmp/log.txt 2>&1 -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Lei Zhang <thestig(a)google.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #13123|application/octet-stream |text/plain mime type| | -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Lei Zhang <thestig(a)google.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|enhancement |normal Component|-unknown |shdocvw Version|unspecified |0.9.59. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #1 from Austin English <austinenglish(a)gmail.com> 2008-11-16 18:18:06 --- Is this still an issue in current (1.1.8 or newer) wine? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #2 from Andrew Seguin <aseguo(a)gmail.com> 2009-03-04 04:28:16 --- Created an attachment (id=19775) --> (http://bugs.winehq.org/attachment.cgi?id=19775) Output from running Remedy User 7.00.01 under Wine. Output from running Remedy User 7.00.01 under Wine 1.1.16, similar outputs are generated for Remedy User 7.1 under Wine 1.1.16 and Wine 1.0.1 -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Andrew Seguin <aseguo(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |aseguo(a)gmail.com --- Comment #3 from Andrew Seguin <aseguo(a)gmail.com> 2009-03-04 05:06:28 --- A few more details concerning the last attachment. Environment Ubuntu 8.10 Tested versions 7.00.01 and 7.1 of the application Remedy User. Tested: Wine 1.0.1 (Ubuntu 8.10 default) and Wine 1.1.16 (via the repository 'deb http://wine.budgetdedicated.com/apt intrepid main') I first installed Remedy User 7.1 under wine 1.0.1 with no problems during installation. After login, the "home page" loads, but loading any form crashes. Upgraded to wine 1.1.16 without reinstalling the application - same problem. Removed the application, installed version 7.00.01 - same problem.
From forums, I had found out that Remedy user renders from html, and therefore requires geko; ran sh winetricks gecko (still under Wine 1.0.1), installed "All done, no errors.". Remedy 7.00.01 crashes just the same (also ran sh wintricks gecko after upgrading to Wine 1.1.16)
Tried with Internet Explorer 6 from winetricks: sh winetricks ie6, installed "All done, no errors.". Remedy 7.00.01 crashes just the same. Not sure what to try out next... if anybody wants to look more into it, it would be my pleasure to test further. Regards, Andrew -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Michael H. Warfield <mhw(a)wittsend.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |mhw(a)wittsend.com --- Comment #4 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-16 09:20:50 --- I'm also having a problem with Remedy very similar to this. In my case, I'm running Remedy user, aruser.exe, version 6.03.00 patch 23. I get past the login and get an error on the opening screen as follows: Error generating application list field content. (ARERR 1900) That's not really the fatal error, though. I was instructed to just work past that and close the error and then close my "home screen" and proceed to the open selection list and find a specific form/object to work from. Searching for a form and selecting it as a favorite seem to work fine. The failure for me occurs when I go to my favorites tab, select the chosen form, and then hit "search". That's when wine gets the fatal error: wine: Unhandled page fault on read access to 0xe84d9077 at address 0x558b2c (thread 0009), starting debugger... Unhandled exception: page fault on read access to 0xe84d9077 in 32-bit code (0x00558b2c). Followed by a long debugging dump (which will be attached). At that point I have to kill the process. Wine seems to be hung. This was on Fedora 10 initially with Wine 1.1.15 and then using 1.1.18 from the updates-testing repository. I have not tried 1.1.19. === Update... I have now tried it with Remedy 7 and, yeah, it crashes after login. First time in, Wine indicated that the application wanted to run the Gecko engine and asked if I wanted Wine to download Geko. I indicated yes to that and it proceeded with the download. After a few minutes, it crashed. That will be the second log I will attach. After that, restarting aruser.exe results in an immediate crash right after login. That will be the 3rd log. I then removed Gecko by renaming the directory under Windows. Now, running aruser.exe, after login it asks me again if I want to install Gecko. This time I cancel and I get pretty much the same screen I got with 6.3 with the same initial error. Canceling that error box is fine. But when I cancel my "home page" window in preparation to search for a form, it dies there with an illegal instruction. That will be the forth log attached. Finally, if I don't close my home window but go straight to my saved "favorite form" and do a search on it, then it crashes just like 6.3 except it doesn't "hang" and I don't have to kill the process, Wine exits. That will be the 5th log attached. At least part of this (the crash immediately after login with v7) appears like it might be gecko related. I get much further in if I refuse to install gecko. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #5 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-16 09:24:17 --- Created an attachment (id=20485) --> (http://bugs.winehq.org/attachment.cgi?id=20485) Remedy 6.3 under Wine 1.1.18 crash Initial run with Remedy 6.3 running under Wine 1.1.18 from Fedora 10 updates-test. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #6 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-16 09:26:05 --- Created an attachment (id=20486) --> (http://bugs.winehq.org/attachment.cgi?id=20486) Remedy 7 under Wine 1.1.18 initial crash after loading Gecko. This was the initial test with Remedy 7 where it asked me to load Gecko and crashed after loading Gecko. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #7 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-16 09:27:20 --- Created an attachment (id=20487) --> (http://bugs.winehq.org/attachment.cgi?id=20487) Remedy 7 under Wine 1.1.18 initial crash with gecko present. This is the subsequent immediate crash after login when Gecko has already been installed. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #8 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-16 09:29:02 --- Created an attachment (id=20488) --> (http://bugs.winehq.org/attachment.cgi?id=20488) Remedy 7 under Wine 1.1.18 initial crash with no gecko installed. This is the Remedy 7 run where I refused to install gecko and got the initial screen up which then crashed with an illegal instruction when I closed the home window within Remedy. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #9 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-16 09:30:53 --- Created an attachment (id=20489) --> (http://bugs.winehq.org/attachment.cgi?id=20489) Remedy 7 under Wine 1.1.18 initial crash with no gecko installed, running search. This is the Remedy 7 run where I refused to install Gecko and did NOT close my remedy home window but went straight to search on an object where it then fails just like in the Remedy 6.3 case except Wine exits cleanly afterwards. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #10 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-16 12:52:15 --- Now tested under 1.1.19. Same problems. I built rpm's for Fedora 10 with 1.1.19 and reran the test with Gecko installed. Problem reported in the log is this with Gecko in place: wine: Call from 0x7bc48320 to unimplemented function nspr4.dll.PR_GetPhysicalMemorySize, aborting wine: Unimplemented function nspr4.dll.PR_GetPhysicalMemorySize called at address 0x7bc48320 (thread 0009), starting debugger... Unhandled exception: unimplemented function nspr4.dll.PR_GetPhysicalMemorySize called in 32-bit code (0x7bc48320). Register dump: : Backtrace: =>0 0x7bc48320 stub_entry_point+0x50(dll="nspr4.dll", name="PR_GetPhysicalMemorySize", ret_addr=0x2339905) [/usr/src/debug/wine-1.1.19/dlls/ntdll/loader.c:189] in ntdll (0x0032d818) 1 0x02e006ea (0x0032d874) 2 0x02339d5d in xul (+0x889d5d) (0x0032d924) 3 0x022e6807 in xul (+0x836807) (0x0032d944) 4 0x025e183a in xul (+0xb3183a) (0x0032d9b4) Ok... Sounds like we need a function implemented there. Without Gecko and going for the search function, it still bombs with an unhandled page fault in aruser called from mfc71: wine: Unhandled page fault on read access to 0x00000588 at address 0x612cdc (thread 0009), starting debugger... Unhandled exception: page fault on read access to 0x00000588 in 32-bit code (0x00612cdc). Register dump: CS:0073 SS:007b DS:007b ES:007b FS:0033 GS:003b EIP:00612cdc ESP:0032b3d8 EBP:0032b460 EFLAGS:00010212( - 00 - RIA1) EAX:0032b4bc EBX:00000111 ECX:0032b510 EDX:000002cc ESI:00774e60 EDI:00000001 : Backtrace: =>0 0x00612cdc in aruser (+0x212cdc) (0x0032b460) 1 0x00612f18 in aruser (+0x212f18) (0x0032b4c8) 2 0x00612e5c in aruser (+0x212e5c) (0x0032b4dc) 3 0x00612e1e in aruser (+0x212e1e) (0x0032b4ec) 4 0x004dfb53 in aruser (+0xdfb53) (0x0032b658) 5 0x004df9c4 in aruser (+0xdf9c4) (0x0032b6a8) 6 0x00472595 in aruser (+0x72595) (0x0032b9dc) 7 0x0040c5e7 in aruser (+0xc5e7) (0x0032bdac) 8 0x0040ca97 in aruser (+0xca97) (0x0032bdfc) 9 0x0041655e in aruser (+0x1655e) (0x0032c200) 10 0x004fea46 in aruser (+0xfea46) (0x0032c294) 11 0x0050c355 in aruser (+0x10c355) (0x0032c2a8) 12 0x0050c282 in aruser (+0x10c282) (0x0032c2b4) 13 0x7c1746cc in mfc71 (+0x346cc) (0x0032c2c4) 14 0x7c171915 in mfc71 (+0x31915) (0x0032c2f4) 15 0x7c14db36 in mfc71 (+0xdb36) (0x0032c318) 16 0x7c175cd8 in mfc71 (+0x35cd8) (0x0032c368) This sounds bad and sounds like it's different from the first problem. Full logs will be attached. I've now pulled down the git repository and should be able to generate patches and test. What information can I gather and how can I help? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #11 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-16 12:54:58 --- Created an attachment (id=20491) --> (http://bugs.winehq.org/attachment.cgi?id=20491) Remedy 7 under Wine 1.1.19 initial crash with gecko present. Testing Remedy 7 with Wine 1.1.19 with gecko already installed. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #12 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-16 12:56:41 --- Created an attachment (id=20492) --> (http://bugs.winehq.org/attachment.cgi?id=20492) Remedy 7 under Wine 1.1.19 crash with no gecko installed, running search. Test run with Remedy 7 under Wine 1.1.19 with no gecko installed. Crash when attempting to run a search on a form object. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Vitaliy Margolen <vitaliy(a)kievinfo.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #20492|application/octet-stream |text/plain mime type| | --- Comment #13 from Vitaliy Margolen <vitaliy(a)kievinfo.com> 2009-04-16 22:30:51 --- (From update of attachment 20492) Use correct mime type. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Vitaliy Margolen <vitaliy(a)kievinfo.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #20491|application/octet-stream |text/plain mime type| | -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Vitaliy Margolen <vitaliy(a)kievinfo.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #20489|application/octet-stream |text/plain mime type| | -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Vitaliy Margolen <vitaliy(a)kievinfo.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #20488|application/octet-stream |text/plain mime type| | -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Vitaliy Margolen <vitaliy(a)kievinfo.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #20487|application/octet-stream |text/plain mime type| | -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Vitaliy Margolen <vitaliy(a)kievinfo.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #20486|application/octet-stream |text/plain mime type| | -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Vitaliy Margolen <vitaliy(a)kievinfo.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #20485|application/octet-stream |text/plain mime type| | -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #14 from Vitaliy Margolen <vitaliy(a)kievinfo.com> 2009-04-16 22:35:39 --- Thanks for the useless attachments. If you post backtraces MAKE SURE you have installed Wine debug symbols, otherwise it's 100% useless. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #15 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-17 07:50:59 --- Sorry. I must have missed a step somewhere. I had the wine-debuginfo rpm's installed. What else do I need to do to make that work? I'll happily go back and rerun the tests or post process those backtraces. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #16 from Vitaliy Margolen <vitaliy(a)kievinfo.com> 2009-04-17 10:30:50 --- wine: Call from 0x7bc48320 to unimplemented function nspr4.dll.PR_GetPhysicalMemorySize, aborting wine: Unimplemented function nspr4.dll.PR_GetPhysicalMemorySize called at address 0x7bc48320 (thread 0009), starting debugger... Something isn't right. How did you install wine_gecko? Have you removed ~/.wind directory before testing? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #17 from Vitaliy Margolen <vitaliy(a)kievinfo.com> 2009-04-17 12:30:05 --- Don't reply via e-mail, post to the bugzilla. E-mail reads: Hey hey... On Fri, 2009-04-17 at 10:30 -0500, wine-bugs(a)winehq.org wrote:
--- Comment #16 from Vitaliy Margolen <vitaliy(a)kievinfo.com> 2009-04-17 10:30:50 --- wine: Call from 0x7bc48320 to unimplemented function nspr4.dll.PR_GetPhysicalMemorySize, aborting wine: Unimplemented function nspr4.dll.PR_GetPhysicalMemorySize called at address 0x7bc48320 (thread 0009), starting debugger...
Something isn't right. How did you install wine_gecko? Have you removed ~/.wind directory before testing?
BEFORE I post back to the ticket. I've got the wine-debuginfo installed but I'm not seeing anything different in the backtrace. What am I missing here? Answer to your question. No I had not removed .wine but I went back and did so and reinstalled. Same result. I installed Gecko when I first ran aruser and Wine gives me this: === This application is trying to show an HTML page. Wine needs Gecko (Mosilla HTML engine) to be installed to show the page. Click install if you want Wine to automatically download and install Gecko. [Cancel] [Install] === Hit install... === Donwloading... Bar completes. Installing... Bar completes. === CFAB (Catch fire and burn). Wine exits Error from output: wine: Call from 0x7bc48320 to unimplemented function nspr4.dll.PR_GetPhysicalMemorySize, aborting wine: Unimplemented function nspr4.dll.PR_GetPhysicalMemorySize called at address 0x7bc48320 (thread 0009), starting debugger... Unhandled exception: unimplemented function nspr4.dll.PR_GetPhysicalMemorySize called in 32-bit code (0x7bc48320). That's with Wine 1.1.19 installed from rpms which I built (do I need to change something in the rpm build for the debugging symbols?). Still trying to figure out the debugging symbol problem that annoyed you (sorry - I'm trying) and then I'll post back to the bugzilla ticket. Mike -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #18 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-25 16:46:38 --- I saw that Wine 1.1.20 was out so I jumped back in to try this again. Some changes in Wine behavior but the failures remain. I have finally managed to get rpmbuild/rpm to build and install unstripped binaries. So all the symbols are in the binaries and the debug rpm's are installed. So, at this point, I don't know what else to do. I'm attaching three more logs from three runs. If you feel they are STILL missing something (I still see "Deferred" in those backtraces) I need to know specifically what I need to change or what I need to do to correct it. I've been over the debugging pages (I think) and I don't see what's missing. IAC... Removed my .wine directory and reran the Remedy user install. Installshield seems to do it's job and installs aruser and crystal reports and all that jazz. Ran aruser. After logging in, Wine prompts me as before asking about Gecko. First run, I tell Wine to install gecko. It downloads and installs it and then Wine gives me a new dialog box that wasn't there with 1.1.19: === The program aruser.exe has encountered a serious problem and needs to close. We are sorry for the inconvenience. This can be caused by a problem in the program or a deficiency in Wine. You may want to check http://appdb.winehq.org for tips about running this application. If this problem is not present under Windows and has not been reported yet, you can report it at http://bugs.winehq.org. [Close] === Ok... Improved error handling and exception handling. I like. But it blew up in the same spot. That will be the first backtrace. Removed the .wine directory and reinstalled again. Running Remedy this time I hit "Cancel" on the "Install Gecko" prompt. Now I get a screen and I see a partial message (which was there before, BTW) that looks like it's trying to tell me that rendering is disabled and an APERR about not being able to generate an app list (same as before). Ok the dialog box and kill the sub-window within Remedy and I get the above error message again (this is were it blew up before again). This will be the "no-gecko" log / backtrace attached. Running Remedy again (did not reinstall this time), this time I did not try to kill the sub-window within remedy after the OK on the APERR dialog but went to open a form/object and do a search on it. When I hit search, I'm back to the third point where it blows and, again, I get the new error dialig box above. That will be the "search" log/backtrace attached. I can now build and patch and install unstripped binaries and can run all the tests you like. I just need to know what you would like me to try next. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Michael H. Warfield <mhw(a)wittsend.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #20485|0 |1 is obsolete| | Attachment #20486|0 |1 is obsolete| | Attachment #20487|0 |1 is obsolete| | Attachment #20491|0 |1 is obsolete| | --- Comment #19 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-25 16:51:01 --- Created an attachment (id=20714) --> (http://bugs.winehq.org/attachment.cgi?id=20714) Remedy 7 under Wine 1.1.20 initial crash after Wine loads Gecko. Remedy 7 clean install under Wine 1.1.20. Wine prompts to install Gecko and Gecko is installed and then application errors out. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Michael H. Warfield <mhw(a)wittsend.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #20488|0 |1 is obsolete| | --- Comment #20 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-25 16:53:45 --- Created an attachment (id=20715) --> (http://bugs.winehq.org/attachment.cgi?id=20715) Remedy 7 under Wine 1.1.20 initial crash Gecko not loaded, killing subwindow. Remedy 7 fresh install under Wine 1.1.20. Wine prompts to install Gecko. Install is canceled. Remedy runs but then crashes when killing the subwindow withing Remedy. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Michael H. Warfield <mhw(a)wittsend.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #20489|0 |1 is obsolete| | Attachment #20492|0 |1 is obsolete| | --- Comment #21 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-25 16:55:39 --- Created an attachment (id=20716) --> (http://bugs.winehq.org/attachment.cgi?id=20716) Remedy 7 under Wine 1.1.20 initial crash with no gecko installed, running search. Running remedy 7 under Wine 1.1.20. Going to "open form/object" and running a search on a selected object. Blows with an application error dialog. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Michael H. Warfield <mhw(a)wittsend.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #20714|application/octet-stream |text/plain mime type| | --- Comment #22 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-25 16:57:40 --- (From update of attachment 20714) Correcting Mime Type -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |focht(a)gmx.net --- Comment #23 from Anastasius Focht <focht(a)gmx.net> 2009-04-25 16:59:51 --- Hello, I've seen this crash a few times when the app installs it's own Gecko engine which conflicts with Wine's. Please remove nspr4.dll from your WINEPREFIX system32 directory and try again. Regards -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #24 from Michael H. Warfield <mhw(a)wittsend.com> 2009-04-25 17:29:21 --- Nice catch. Removing nspr4.dll from .wine/drive_c/windows/system32 does indeed fix the first case, when I allow Wine to load Gecko. Now I can let Wine load Gecko and I get to the home screen with no "rendering disabled" message. But the other two cases (killing the home window within Remedy and attempting a search within remedy) still cause the same app error. Do you need new backtraces now that the former problem is resolved and it's running with Gecko installed? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #25 from Michael H. Warfield <mhw(a)wittsend.com> 2009-05-10 19:54:08 --- Tested with 1.1.21. No joy. Bombs out in the same spots. Will generate traces on request. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #26 from Michael H. Warfield <mhw(a)wittsend.com> 2009-06-01 10:05:22 --- Tested out with 1.2.22. Still bombs out in the same spots. Will retry with CrossOver since CrossOver claims that Remedy 5 (I have 6.3 and 7) works at the silver level. Open to debugging suggestions. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #27 from Michael H. Warfield <mhw(a)wittsend.com> 2009-06-01 13:20:49 --- Couple more points on the curve. Both Remedy 6.3 and 7 get a little bit further in CrossOver (7.1.0 Demo, Linux Standard installed from rpm). After logging in I get my full Remedy home page with a list of action links and I do not get the "Application error" dialog. I can also kill that page without crashing the entire application. However, it still fails if I attempt to do a search on certain forms. Remedy 7 crashes (still looking for where CrossOver hides the logs) and Remedy 6.3 hangs with a defunct aruser.exe process. Some forms seem to behave. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Jaromír Cápík <tavvva(a)seznam.cz> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |tavvva(a)seznam.cz --- Comment #28 from Jaromír Cápík <tavvva(a)seznam.cz> 2009-12-01 10:07:09 --- I just updated to wine-1.1.32 and ARS stopped working .... see the attached log ... -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #29 from Jaromír Cápík <tavvva(a)seznam.cz> 2009-12-01 10:08:54 --- Created an attachment (id=25033) --> (http://bugs.winehq.org/attachment.cgi?id=25033) terminal output ... aruser.exe - wine 1.1.32 -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #30 from Jaromír Cápík <tavvva(a)seznam.cz> 2009-12-01 10:35:16 --- downgrade to wine-1.1.17 helped ... -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #31 from Austin English <austinenglish(a)gmail.com> 2009-12-01 11:10:15 --- (In reply to comment #28)
I just updated to wine-1.1.32 and ARS stopped working .... see the attached log ...
That's a separate bug. Run a regression test (http://wiki.winehq.org/RegressionTesting) and file a new bug. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #32 from Austin English <austinenglish(a)gmail.com> 2010-12-20 22:15:56 CST --- This is your friendly reminder that there has been no bug activity for a year. Is this still an issue in current (1.3.9 or newer) wine? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 hawran.diskuse(a)gmail.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |hawran.diskuse(a)gmail.com --- Comment #33 from hawran.diskuse(a)gmail.com 2011-05-17 04:37:11 CDT --- Hi all, I've just upgraded from Ubuntu 9.10 Karmic Koala to 10.04 Lucid Lynx (wine ver: 1.2.2-0ubuntu2~lucid1) and experienced the similar problem: ... fixme:iphlpapi:NotifyAddrChange (Handle 0x3c2e8d4, overlapped 0x3c2e8dc): stub wine: Call from 0x7bc4b740 to unimplemented function nspr4.dll.PR_GetPhysicalMemorySize, aborting wine: Unimplemented function nspr4.dll.PR_GetPhysicalMemorySize called at address 0x7bc4b740 (thread 0009), starting debugger... Following advice from Comment 23 I've removed that nspr4.dll library and it seems to be working again. We'll see ... -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 craig.dods(a)gmail.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |craig.dods(a)gmail.com --- Comment #34 from craig.dods(a)gmail.com 2012-07-13 12:46:52 CDT --- (In reply to comment #32)
This is your friendly reminder that there has been no bug activity for a year. Is this still an issue in current (1.3.9 or newer) wine?
I'm testing Remedy 7.5 patch 007 in wine 1.5.8 and this is still occuring -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 Dan Kegel <dank(a)kegel.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |dank(a)kegel.com --- Comment #35 from Dan Kegel <dank(a)kegel.com> 2012-07-13 12:53:11 CDT --- Does 'winetricks ie7' work around the problem? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #36 from craig.dods(a)gmail.com 2012-07-13 13:13:32 CDT --- (In reply to comment #35)
Does 'winetricks ie7' work around the problem?
Nope, still happens unfortunately. If I uninstall all ie's I don't get the error at all and can log in...but things obviously don't work properly... -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=13275 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Keywords| |download URL|http://forum.winehq.org/vie |http://www.remedy.gatech.ed |wtopic.php?p=5774#5774 |u/clients/downloads/WinUT76 | |04.exe Summary|Remedy User WIndow crashes |BMC Remedy User 6.x/7.x |following login to ar |crashes following login to |server |AR server --- Comment #37 from Anastasius Focht <focht(a)gmx.net> --- Hello folks, is the problem still present? Please retest with recent Wine 1.7.x version, preferably Wine 1.7.24 Regards -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=13275 --- Comment #38 from hawran.diskuse(a)gmail.com --- (In reply to Anastasius Focht from comment #37)
Hello folks,
is the problem still present? Please retest with recent Wine 1.7.x version, preferably Wine 1.7.24
Regards
Hi, I'm not using Remedy any longer. Regards, hawran -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=13275 super_man(a)post.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |super_man(a)post.com --- Comment #39 from super_man(a)post.com --- I am not sure if this can be tested anymore. http://www.remedy.gatech.edu/clients/downloads/WinUT7604.exe leads to http://www.remedy.gatech.edu/main/clients/ As of Remedy version 8.0, the thick client is no longer supported. It is recommended that you use the mid-tier (Remedy Web) client for accessing Remedy. With that being said, thick clients are likely to continue to be compatible for a few more years (at least through 2018 or a Remedy 9.x upgrade). There are few download where to chooze. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=13275 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|UNCONFIRMED |RESOLVED Resolution|--- |ABANDONED --- Comment #40 from Anastasius Focht <focht(a)gmx.net> --- Hello folks, no further response from OP, resolving 'ABANDONED'. Vendor declared EOL on this version. Regards -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=13275 Austin English <austinenglish(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED --- Comment #41 from Austin English <austinenglish(a)gmail.com> --- Closing. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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