[Bug 55248] New: Bentley CONNECTION Client does not connect to internet
https://bugs.winehq.org/show_bug.cgi?id=55248 Bug ID: 55248 Summary: Bentley CONNECTION Client does not connect to internet Product: Wine-staging Version: 8.12 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: major Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: b1779506(a)trbvn.com CC: leslie_alistair(a)hotmail.com, z.figura12(a)gmail.com Distribution: --- Download Bentley CONNECTION Client: https://www.bentley.com/software/connection-client/ Direct link: https://cs-download.limelight.com/bentley/ht/s/p/rl/dist2/intel/v2300/connec... Is unable to connect to the internet after install is completed. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #1 from Otto <b1779506(a)trbvn.com> --- Created attachment 74845 --> https://bugs.winehq.org/attachment.cgi?id=74845 Install and run log -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #2 from Otto <b1779506(a)trbvn.com> --- Created attachment 74846 --> https://bugs.winehq.org/attachment.cgi?id=74846 screenshot -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #3 from Rafał Mużyło <galtgendo(a)o2.pl> ---
err:winediag:gnutls_process_attach failed to load libgnutls, no support for encryption
...I'd say your wine doesn't have some of its deps... -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 Ken Sharp <imwellcushtymelike(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|major |normal -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #4 from Otto <b1779506(a)trbvn.com> --- Installed 'lib32-gnutls' but now have another problem: a fatal error in the mono runtime or one of the native libraries 027c:err:combase:RoGetActivationFactory Failed to find library for L"Windows.System.Diagnostics.Telemetry.PlatformTelemetryClient" 0290:err:winediag:ntlm_check_version ntlm_auth was not found. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution. 0290:err:ntlm:ntlm_LsaApInitializePackage no NTLM support, expect problems 0284:err:ole:com_get_class_object no class object {cecddd22-2e72-4832-9606-a9b0e5e344b2} could be created for context 0x17 0284:err:ole:CoSetProxyBlanket -- failed with 0x80004002. 0304:err:combase:RoGetActivationFactory Failed to find library for L"Windows.System.Profile.PlatformDiagnosticsAndUsageDataSettings" 0304:fixme:nls:RtlGetThreadPreferredUILanguages 00000038, 000000000011E794, 0000000000000000 000000000011E790 0304:fixme:nls:get_dummy_preferred_ui_language (0x38 0x409 000000000011E794 0000000000000000 000000000011E790) returning a dummy value (current locale) 0304:fixme:nls:RtlGetThreadPreferredUILanguages 00000038, 000000000011E794, 000000000011E770 000000000011E790 0304:fixme:nls:get_dummy_preferred_ui_language (0x38 0x409 000000000011E794 000000000011E770 000000000011E790) returning a dummy value (current locale) 0344:err:combase:RoGetActivationFactory Failed to find library for L"Windows.System.Diagnostics.Telemetry.PlatformTelemetryClient" 0350:err:winediag:ntlm_check_version ntlm_auth was not found. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution. 0350:err:ntlm:ntlm_LsaApInitializePackage no NTLM support, expect problems 03b0:err:menubuilder:InvokeShellLinker failed to extract icon from L"C:\\windows\\temp\\{FC3648B5-F598-4EA4-A8EC-EA9016E22CA8}\\.cr\\http:\\www.bentley.com" 0118:err:ole:CoUninitialize Mismatched CoUninitialize -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #5 from Otto <b1779506(a)trbvn.com> --- Created attachment 74862 --> https://bugs.winehq.org/attachment.cgi?id=74862 err-ntlm.log -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #6 from Otto <b1779506(a)trbvn.com> --- After installing 'samba' still doesn't work. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #7 from Otto <b1779506(a)trbvn.com> --- Created attachment 74863 --> https://bugs.winehq.org/attachment.cgi?id=74863 after installing samba and lib32-gnutls -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #8 from Austin English <austinenglish(a)gmail.com> --- (In reply to Otto from comment #6)
After installing 'samba' still doesn't work.
Did you reinstall the application after installing those packages? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #9 from Otto <b1779506(a)trbvn.com> --- (In reply to Austin English from comment #8)
Did you reinstall the application after installing those packages?
Yes, I've removed ~/.wine/ and reinstalled again. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #10 from Otto <b1779506(a)trbvn.com> --- Created attachment 74864 --> https://bugs.winehq.org/attachment.cgi?id=74864 program install log -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #11 from Otto <b1779506(a)trbvn.com> --- Created attachment 74865 --> https://bugs.winehq.org/attachment.cgi?id=74865 wine 'C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe' -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #12 from Rafał Mużyło <galtgendo(a)o2.pl> --- samba was unlikely to matter, still this:
fixme:d3d:wined3d_guess_card No card selector available for card vendor 0000 (using GL_RENDERER "llvmpipe (LLVM 15.0.7, 256 bits)")
makes me think that there's something very broken about the way you've installed wine. Either your package manager has the deps wrong or you've installed it outside it without *carefully* thinking things through. This:
Could not load signature of System.IdentityModel.Tokens.UpdateValidatingIssuerNameRegistry:GetIssuingAuthority due to: Could not resolve type with token 0100000d from typeref (expected class 'System.IdentityModel.Metadata.MetadataSerializer' in assembly 'System.IdentityModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089') assembly:System.IdentityModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 type:System.IdentityModel.Metadata.MetadataSerializer member:(null)
*could* mean the program needs something from native dotnet, but given you...I mean above, it could just as well mean you didn't install wine-mono or one of its deps... btw,, 6d5140c1-7436-11ce-8034-00aa006009fa (from your installer log) is Microsoft.Uii.Csr.Browser.Web and is most likely at least partially provided by wine-gecko (well, at least when it popped up in a different bug (for a different app), I haven't seen that line on my side while it was present in the log from another 'custom' installation). -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 Zeb Figura <z.figura12(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|UNCONFIRMED |NEW Component|-unknown |-unknown Product|Wine-staging |Wine Keywords| |download Ever confirmed|0 |1 --- Comment #13 from Zeb Figura <z.figura12(a)gmail.com> --- (In reply to Rafał Mużyło from comment #12)
samba was unlikely to matter, still this:
fixme:d3d:wined3d_guess_card No card selector available for card vendor 0000 (using GL_RENDERER "llvmpipe (LLVM 15.0.7, 256 bits)")
makes me think that there's something very broken about the way you've installed wine. Either your package manager has the deps wrong or you've installed it outside it without *carefully* thinking things through.
I don't see any reason to make that assumption. A package manager need not depend Wine on actual GL drivers—it is sufficiently reasonable for it to depend on libGL alone—and a user may legitimately use llvmpipe. More to the point, it's not likely to be related to connection failures. As a side note, can you please try to adopt a less hostile and accusatory tone when responding to bug reports? It's liable to drive people away from responding, and doesn't reflect well on the project. Anyway, I downloaded the program, and I can quite easily reproduce the mentioned problem. After installing, it shows a dialog prompting the user to log in—this can be dismissed with a "skip" button. Then it shows up a different dialog which I guess also is intended to prompt the user to log in (it has "Forgot password" and "Register" links at the bottom), but the page simply has "Connection issues", "could not connect", and a "try again" link which does nothing. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #14 from Otto <b1779506(a)trbvn.com> --- The program that has connections issues is not the installer, the installer apparently does fine. What happens is, the installer automatically launches the client (C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe), and this is the one that is unable to connect to the internet. Also, this client is launched as a new process so it's not caught by the installer's log because it terminates the wine process and starts a new one. So basically, install the program: wine Setup_CONNECTIONClientx64_23.00.00.10.exe close all wine (or reboot the computer, sometimes the icon still remains in systray so is not possible to close the service): wineserver -k killall wineserver and the proper log will be the client's one: wine Bentley.Connect.Client.exe Logging inside the client with a Bentley account is mandatory to use other Bentley products, by using the connection client. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #15 from Rafał Mużyło <galtgendo(a)o2.pl> --- Zeb, really, you have yet to see me hostile, even back in the gstreamer bug, that was only slightly annoyed. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #16 from Austin English <austinenglish(a)gmail.com> --- (In reply to Rafał Mużyło from comment #15)
Zeb, really, you have yet to see me hostile, even back in the gstreamer bug, that was only slightly annoyed.
That is completely inappropriate. If you can't behave professionally and cooperate with others, then please don't interact or contribute to Wine. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #17 from Otto <b1779506(a)trbvn.com> --- The thing that's less helpful about "Rafał Mużyło" is that it looks like he tried the program and the issue doesn't happen to him (WORKSFORME), instead of saying "I didn't try that program with WINE". -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #18 from Otto <b1779506(a)trbvn.com> --- Attachment below WINEDEBUG=warn+all wine "$(winepath 'C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe')" 1>>bentley-client.log 2>>bentley-client.log -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=55248 --- Comment #19 from Otto <b1779506(a)trbvn.com> --- Created attachment 74877 --> https://bugs.winehq.org/attachment.cgi?id=74877 bentley-client-warn+all -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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