[Bug 56041] New: iZotope Product Portal crashes
https://bugs.winehq.org/show_bug.cgi?id=56041 Bug ID: 56041 Summary: iZotope Product Portal crashes Product: Wine Version: 8.21 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: blocker Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: Kirschi94(a)gmx.net Distribution: --- Created attachment 75687 --> https://bugs.winehq.org/attachment.cgi?id=75687 backtrace of the first crash (after install) The program installs fine but when trying to start it crashes in under 1 second. Tried adding a font it said it didn't had but still crashed on second try. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 Kirschi <Kirschi94(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |Kirschi94(a)gmx.net -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 --- Comment #1 from Kirschi <Kirschi94(a)gmx.net> --- Created attachment 75688 --> https://bugs.winehq.org/attachment.cgi?id=75688 backtrace of the second crash (after adding the missing font) -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 joaopa <jeremielapuree(a)yahoo.fr> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jeremielapuree(a)yahoo.fr --- Comment #2 from joaopa <jeremielapuree(a)yahoo.fr> --- Did you try to install corefont? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 --- Comment #3 from joaopa <jeremielapuree(a)yahoo.fr> --- And change the severity of bug. It is normal not blocker. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 Kirschi <Kirschi94(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|blocker |normal -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 --- Comment #4 from Kirschi <Kirschi94(a)gmx.net> --- I tried but it didn't work I will try again and delete if it works -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 --- Comment #5 from Kirschi <Kirschi94(a)gmx.net> --- I successfully installed corefonts, the program still crashes though. I'll upload the backtrace and a ConsoleLog. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 --- Comment #6 from Kirschi <Kirschi94(a)gmx.net> --- Created attachment 75692 --> https://bugs.winehq.org/attachment.cgi?id=75692 backtrace with corefonts -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 --- Comment #7 from Kirschi <Kirschi94(a)gmx.net> --- Created attachment 75693 --> https://bugs.winehq.org/attachment.cgi?id=75693 Console log -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 --- Comment #8 from Kirschi <Kirschi94(a)gmx.net> --- Alright, I found a "debug.log" inside the files of the program and it says: [1216/202846.869:ERROR:network_change_notifier_win.cc(140)] WSALookupServiceBegin failed with: 0 [1216/202848.045:ERROR:network_change_notifier_win.cc(140)] WSALookupServiceBegin failed with: 0 [1216/202848.097:ERROR:platform_font_skia.cc(344)] Could not find any font: Tahoma, sans. Falling back to the default [1216/202848.545:ERROR:dxva_video_decode_accelerator_win.cc(1391)] DXVAVDA fatal error: could not LoadLibrary: msvproc.dll: Module not found. (0x7E) [1216/202903.628:INFO:child_thread_impl.cc(838)] ChildThreadImpl::EnsureConnected() [1216/202904.254:INFO:child_thread_impl.cc(838)] ChildThreadImpl::EnsureConnected() So it seems I'm missing msvproc.dll and somehow still Tahoma Sans, although the latter doesn't cause the crash Is msvproc.dll part of wine? If not: Will it be? Where would I get it from? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 Kirschi <Kirschi94(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Version|8.21 |9.1 --- Comment #9 from Kirschi <Kirschi94(a)gmx.net> --- I got upgraded to wine 9.1 and the bug changed quite a bit. The UI now fully loads and functions, although very stuttery, but Product Portal is unfortunately unable to download (and install?) the plugins. I'll provide a short video showing the bug. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 Kirschi <Kirschi94(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|iZotope Product Portal |iZotope Product Portal |crashes |unable to download plugins -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 --- Comment #10 from Kirschi <Kirschi94(a)gmx.net> --- Created attachment 76005 --> https://bugs.winehq.org/attachment.cgi?id=76005 The bug in iZotope Product Portal Product Portal also seems to not close correctly, I'm using the console and ctrl+c for now. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 Kirschi <Kirschi94(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Version|9.1 |9.2 --- Comment #11 from Kirschi <Kirschi94(a)gmx.net> --- Bug changed a bit in 9.2: It's trying to download, hangs a bit and then says it's unable to download. The following terminal output occurred while trying to download: 0400:fixme:file:ReplaceFileW Ignoring flags 2 0b40:fixme:win:GetPointerDevices (00007FFFFE1FDBA4 0000000000000000): partial stub 0b40:fixme:system:NtUserQueryDisplayConfig flags 0x2, paths_count 0x7ffffe1fdb70, paths 0x6440009337f0, modes_count 0x7ffffe1fdba4, modes 0x644000f16d00, topology_id (nil) semi-stub 0b40:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11. 0b40:fixme:ui:uisettings2_get_TextScaleFactor iface 00007A7507DA63A8, value 00007FFFFE1FDA20 stub! 0b40:fixme:win:GetPointerDevices (00007FFFFE1FDBA4 0000000000000000): partial stub 0b40:fixme:system:NtUserQueryDisplayConfig flags 0x2, paths_count 0x7ffffe1fdb70, paths 0x6440009337f0, modes_count 0x7ffffe1fdba4, modes 0x644000f16d00, topology_id (nil) semi-stub 0b40:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11. 0b40:fixme:ui:uisettings2_get_TextScaleFactor iface 00007A7507DA63A8, value 00007FFFFE1FDA20 stub! 0c00:fixme:file:ReplaceFileW Ignoring flags 2 0b40:fixme:win:GetPointerDevices (00007FFFFE1FDBA4 0000000000000000): partial stub 0b40:fixme:system:NtUserQueryDisplayConfig flags 0x2, paths_count 0x7ffffe1fdb70, paths 0x64400092e270, modes_count 0x7ffffe1fdba4, modes 0x644000f16300, topology_id (nil) semi-stub 0b40:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11. 0b40:fixme:ui:uisettings2_get_TextScaleFactor iface 00007A7507DA63A8, value 00007FFFFE1FDA20 stub! 0b40:fixme:win:GetPointerDevices (00007FFFFE1FDBA4 0000000000000000): partial stub 0b40:fixme:system:NtUserQueryDisplayConfig flags 0x2, paths_count 0x7ffffe1fdb70, paths 0x64400092e270, modes_count 0x7ffffe1fdba4, modes 0x644000f16300, topology_id (nil) semi-stub 0b40:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11. 0b40:fixme:ui:uisettings2_get_TextScaleFactor iface 00007A7507DA63A8, value 00007FFFFE1FDA20 stub! 0b40:fixme:win:GetPointerDevices (00007FFFFE1FDBA4 0000000000000000): partial stub 0b40:fixme:system:NtUserQueryDisplayConfig flags 0x2, paths_count 0x7ffffe1fdb70, paths 0x64400092bc30, modes_count 0x7ffffe1fdba4, modes 0x644000f17800, topology_id (nil) semi-stub 0b40:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11. 0b40:fixme:ui:uisettings2_get_TextScaleFactor iface 00007A7507DA63A8, value 00007FFFFE1FDA20 stub! 0b40:fixme:win:GetPointerDevices (00007FFFFE1FDBA4 0000000000000000): partial stub 0b40:fixme:system:NtUserQueryDisplayConfig flags 0x2, paths_count 0x7ffffe1fdb70, paths 0x64400092bc30, modes_count 0x7ffffe1fdba4, modes 0x644000f17800, topology_id (nil) semi-stub 0b40:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11. 0b40:fixme:ui:uisettings2_get_TextScaleFactor iface 00007A7507DA63A8, value 00007FFFFE1FDA20 stub! -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 Kirschi <Kirschi94(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Version|9.2 |9.5 --- Comment #12 from Kirschi <Kirschi94(a)gmx.net> --- Still present in 9.5 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 Kirschi <Kirschi94(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Version|9.5 |9.7 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 Kirschi <Kirschi94(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Version|9.7 |8.21 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 Ken Sharp <imwellcushtymelike(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Keywords| |download Status|UNCONFIRMED |RESOLVED Resolution|--- |FIXED URL| |https://downloads.izotope.c | |om/product_download/iZotope | |_Product_Portal_v1_4_8.exe Summary|iZotope Product Portal |iZotope Product Portal |unable to download plugins |crashes --- Comment #13 from Ken Sharp <imwellcushtymelike(a)gmail.com> --- This bug report is now listing several bugs which isn't helpful. The original bug: program crashes, is fixed. (Confirmed in Wine 9.7) Please open a new bug report for each new bug. A log-in is required once the app loads so I cannot test any further (or I'd have opened a new bug report for you). $ sha1sum iZotope_Product_Portal_v1_4_8.exe 3332daeae4d52ca20feba2b151ca816113526b31 iZotope_Product_Portal_v1_4_8.exe Please remember to link bugs to the AppDB so that others can easily find them. https://appdb.winehq.org/objectManager.php?sClass=version&iId=40535 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=56041 Alexandre Julliard <julliard(a)winehq.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED --- Comment #14 from Alexandre Julliard <julliard(a)winehq.org> --- Closing bugs fixed in 9.8. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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