[Bug 25990] New: MS Word 2007 crashes after closing document
http://bugs.winehq.org/show_bug.cgi?id=25990 Summary: MS Word 2007 crashes after closing document Product: Wine Version: 1.3.12 Platform: x86 OS/Version: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown AssignedTo: wine-bugs(a)winehq.org ReportedBy: shannon.vanwagner(a)gmail.com Created an attachment (id=33130) --> (http://bugs.winehq.org/attachment.cgi?id=33130) terminal output while opening then closing the application Word 2007 document opens/saves ok, but when I close the application, I get the "msft Office Word has encountered a problem and needed to close. We are sorry for the inconvenience." message. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 --- Comment #1 from Nikolay Sivov <bunglehead(a)gmail.com> 2011-02-04 08:37:16 CST --- You should close this crash dialogue to get a crash trace in log. Also Word will ask to recover (restart) you need to disable that on its own crash dialogue if it comes up. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 Shannon VanWagner <shannon.vanwagner(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #33130|0 |1 is obsolete| | --- Comment #2 from Shannon VanWagner <shannon.vanwagner(a)gmail.com> 2011-02-04 10:51:47 CST --- Created an attachment (id=33134) --> (http://bugs.winehq.org/attachment.cgi?id=33134) terminal output while opening then closing the application I did what you said, here's what I get.. The last line in the text is where it just hangs there. After awhile I pushed enter and it went back to the CLI. Still didn't seem to create a crash trace. Should I run with the debug flag or something? If so, please provide the command. Thanks! -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 --- Comment #3 from Rosanne DiMesio <dimesio(a)earthlink.net> 2011-02-04 16:11:44 CST --- I can't reproduce this. To stop Office's error handler from intercepting the crash, add dw20.exe to the Libraries tab and set it to disabled. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 --- Comment #4 from Rosanne DiMesio <dimesio(a)earthlink.net> 2011-02-04 16:15:31 CST --- Also, your summary says the crash happens when closing a document, but your initial description says it's when closing the application. Which is it? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 Shannon VanWagner <shannon.vanwagner(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|MS Word 2007 crashes after |MS Office Word(2007) has |closing document |encountered a problem and | |needed to close after | |closing application --- Comment #5 from Shannon VanWagner <shannon.vanwagner(a)gmail.com> 2011-02-04 17:58:07 CST --- Thank you for the workaround!
Also, your summary says the crash happens when closing a document, but your initial description says it's when closing the application. Which is it? I guess I mean application. The document/application seem to be one in the same as I don't see a way to close the inner document (like excel). Cheers!
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http://bugs.winehq.org/show_bug.cgi?id=25990 Dmitry Timoshkov <dmitry(a)codeweavers.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|MS Office Word(2007) has |MS Word 2007 crashes after |encountered a problem and |closing application |needed to close after | |closing application | -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 --- Comment #6 from Shannon VanWagner <shannon.vanwagner(a)gmail.com> 2011-02-07 17:56:32 CST --- Created an attachment (id=33186) --> (http://bugs.winehq.org/attachment.cgi?id=33186) Wine crashing after disabling library dw20.exe With dw20.exe disabled, then closing word, Wine crashes and provides the attached output. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 --- Comment #7 from Shannon VanWagner <shannon.vanwagner(a)gmail.com> 2011-02-07 17:58:13 CST --- Also, when I open Word Options > Add Ins, then click on "Person Name (Outlook Recipients)... FNAME.DLL", that triggers the crash, same as closing the application. Thanks! -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 Dan Kegel <dank(a)kegel.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |dank(a)kegel.com --- Comment #8 from Dan Kegel <dank(a)kegel.com> 2011-02-08 08:54:27 CST --- Your log lacks symbols in the backtrace. Please use a fresh build of wine from git, or alternately, install the debugging symbols package that goes with the wine package you installed. Then reproduce the problem with dw20 disabled and see if the backtrace now has filenames and line numbers for the wine part. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 Shannon VanWagner <shannon.vanwagner(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #33186|0 |1 is obsolete| | --- Comment #9 from Shannon VanWagner <shannon.vanwagner(a)gmail.com> 2011-02-08 13:12:28 CST --- Created an attachment (id=33195) --> (http://bugs.winehq.org/attachment.cgi?id=33195) Wine crashing after disabling library dw20.exe Here's the crash dump after exiting Word 2007, using wine-1.3.13-48-gae3e768 -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 Hans Leidekker <hans(a)meelstraat.net> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |hans(a)meelstraat.net --- Comment #10 from Hans Leidekker <hans(a)meelstraat.net> 2011-02-08 13:21:17 CST --- What happens if you set riched20 to native? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 --- Comment #11 from Dan Kegel <dank(a)kegel.com> 2011-02-08 13:24:18 CST --- I think he does already. He just didn't mention it. Thanks for the new logs. Key part is: =>0 0x7d915210 (0x0033f3f0) 1 HOOK_CallHooks+0x12a(id=0x2007a, code=0, wparam=0, lparam=0, unicode=0) [dlls/user32/hook.c:444] 2 HOOK_CallHooks+0x12a(id=0x5, code=0x4, wparam=0x2007a, lparam=0, unicode=0x1) [dlls/user32/hook.c:444] 3 DestroyWindow+0x6d(hwnd=0x2007a) [dlls/user32/win.c:1644] So Word 2007 is hooking DestroyWindow, and is crashing when the hook is called. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 --- Comment #12 from Hans Leidekker <hans(a)meelstraat.net> 2011-02-08 13:39:26 CST --- (In reply to comment #11)
I think he does already. He just didn't mention it.
I asked because I saw some richedit fixmes the log from comment #9. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 --- Comment #13 from Rosanne DiMesio <dimesio(a)earthlink.net> 2011-02-08 20:16:42 CST --- The log indicates native urlmon and shlwapi are being used; neither are needed for Office 2007. This bug may be invalid. Shannon, please test this in a clean wineprefix (no winetricks or other tweaks). -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 --- Comment #14 from Dan Kegel <dank(a)kegel.com> 2011-02-08 20:23:04 CST --- Yeah, come clean, Shannon :-) He was using ie7 to work around bug 21914. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 Rosanne DiMesio <dimesio(a)earthlink.net> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |dimesio(a)earthlink.net -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 --- Comment #15 from Rosanne DiMesio <dimesio(a)earthlink.net> 2011-02-08 21:19:44 CST --- (In reply to comment #12)
I asked because I saw some richedit fixmes the log from comment #9.
If riched20 is set to native,builtin rather than native, that would cause a crash. See http://bugs.winehq.org/show_bug.cgi?id=14980#c17. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 --- Comment #16 from Shannon VanWagner <shannon.vanwagner(a)gmail.com> 2011-02-09 18:15:49 CST --- (In reply to comment #10)
What happens if you set riched20 to native? Well... I originally thought I had done that.. but I hadn't. But now I have, and the problem still exists.
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http://bugs.winehq.org/show_bug.cgi?id=25990 --- Comment #17 from Shannon VanWagner <shannon.vanwagner(a)gmail.com> 2011-02-09 18:17:37 CST --- (In reply to comment #15)
(In reply to comment #12)
I asked because I saw some richedit fixmes the log from comment #9.
If riched20 is set to native,builtin rather than native, that would cause a crash. See http://bugs.winehq.org/show_bug.cgi?id=14980#c17. So I triple checked to ensure riched20 is set to native for word.exe, so that shouldn't be the problem. Also, the only other workaround I'm using is winetricks ie7. Are there more workarounds that I need to use that you know of? Thanks!
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http://bugs.winehq.org/show_bug.cgi?id=25990 --- Comment #18 from Rosanne DiMesio <dimesio(a)earthlink.net> 2011-02-09 20:08:35 CST --- (In reply to comment #17)
Also, the only other workaround I'm using is winetricks ie7. Are there more workarounds that I need to use that you know of? Thanks!
You shouldn't be using winetricks ie7 at all, and it could be the cause of the problem. Please retest in a clean wineprefix as I asked. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=25990 Shannon VanWagner <shannon.vanwagner(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|UNCONFIRMED |RESOLVED Resolution| |INVALID --- Comment #19 from Shannon VanWagner <shannon.vanwagner(a)gmail.com> 2011-02-10 00:26:41 CST --- (In reply to comment #18)
(In reply to comment #17)
Also, the only other workaround I'm using is winetricks ie7. Are there more workarounds that I need to use that you know of? Thanks!
You shouldn't be using winetricks ie7 at all, and it could be the cause of the problem. Please retest in a clean wineprefix as I asked. Ms. DiMesio, woops, sorry for glossing over your previous directions. You're absolutely right!! I tried again with no workarounds and the problem has disappeared as you said. I marked this bug as resolved, is that the right thing to do? Thank you very much for your time, I really appreciate everyone's efforts and this magnificent wine software. Sincerely.
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http://bugs.winehq.org/show_bug.cgi?id=25990 Dmitry Timoshkov <dmitry(a)codeweavers.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED --- Comment #20 from Dmitry Timoshkov <dmitry(a)codeweavers.com> 2011-02-10 02:51:43 CST --- Closing invalid. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
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