[Bug 37477] New: Dragon Naturally Speaking 13.0 does not install
https://bugs.winehq.org/show_bug.cgi?id=37477 Bug ID: 37477 Summary: Dragon Naturally Speaking 13.0 does not install Product: Wine Version: 1.7.29 Hardware: x86 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: susancragin(a)earthlink.net Distribution: --- Created attachment 49860 --> https://bugs.winehq.org/attachment.cgi?id=49860 generated back-trace from crash I have tried to install Dragon Naturally Speaking 13.0, which has just come out. The version is Basics (the new cheaper version). Anyway, it doesn't install at all, which surprised me, because previous versions have installed well. I am attaching the crash output because I suspect that it needs a set of C++ libraries that I don't have. I tried vcrun2010 because that's what NatSpeak 12.5 needs, but that didn't help. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37477 --- Comment #1 from Susan Cragin <susancragin(a)earthlink.net> --- I should have mentioned that I attempted install in a 32-bit prefix, which was preferred for 12.5 because the underlying program actually runs at 32 bits. The web site says it contains "wrappers" that make it run in 64-bit. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37477 Austin English <austinenglish(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Keywords| |Installer --- Comment #2 from Austin English <austinenglish(a)gmail.com> --- Hi Susan, Could you please attach the full terminal output, instead of just the backtrace? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37477 --- Comment #3 from Susan Cragin <susancragin(a)earthlink.net> --- Created attachment 49862 --> https://bugs.winehq.org/attachment.cgi?id=49862 terminal output Here 'tis. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37477 --- Comment #4 from Austin English <austinenglish(a)gmail.com> --- (In reply to Susan Cragin from comment #3)
Created attachment 49862 [details] terminal output
Here 'tis.
You're missing winbind, try installing that. You might also try winetricks ie7. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37477 --- Comment #5 from Susan Cragin <susancragin(a)earthlink.net> --- Tried winbind & ie7. No luck installing but terminal output somewhat shortened. I'll post new output later. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37477 --- Comment #6 from Susan Cragin <susancragin(a)earthlink.net> --- Like I said, short. This is with winbind, ie7 and ie8. susan(a)susan01:~/Programs$ wine DNS*.exe fixme:ntdll:NtQueryInformationToken QueryInformationToken( ..., TokenElevation, ...) semi-stub err:ole:CoGetClassObject class {0968e258-16c7-4dba-aa86-462dd61e31a3} not registered err:ole:CoGetClassObject class {0968e258-16c7-4dba-aa86-462dd61e31a3} not registered err:ole:create_server class {0968e258-16c7-4dba-aa86-462dd61e31a3} not registered fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported err:ole:CoGetClassObject no class object {0968e258-16c7-4dba-aa86-462dd61e31a3} could be created for context 0x17 susan(a)susan01:~/Programs$ -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37477 --- Comment #7 from Susan Cragin <susancragin(a)earthlink.net> --- Interesting. I tried again to install 13.0, this time on the same wineprefix on which I was running 12.5 (12.5 installed and ran successfully). 13.0 did not install, as usual, with a small pop-up that said I had the wrong IE version and the same terminal input as above. Then I tried running 12.5 again. But now my 12.5 does not start, informing me that "Flexnet Connect needs IE 5.0 or later." http://www.flexerasoftware.com/producer/resources/free-trials/tab/software-v... -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37477 --- Comment #8 from Susan Cragin <susancragin(a)gmail.com> --- This bug should be marked invalid. Here is why. When purchasing Naturally Speaking on the internet, as of Version 13 the actual file does not download, just a file that serves as a portal to download the "real" installation file. I purchased the software and assumed the downloaded file was the installation file, and tried to install it on Linux using wine, which did not work, so I filed this bug. Here's what the story really is. The downloaded file has to be loaded onto a Windows machine. When run, it performs its only function, which is to download the "real" NatSpeak installation file. (There is nothing on the Nuance website to indicate this.) So this bug was filed against the "portal" file. Whoops. When the "real" file is copied to a linux machine, installation completes successfully, ever though the product does not run. For further information, see bug 38000. Susan -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37477 --- Comment #9 from Susan Cragin <susancragin(a)gmail.com> --- Please read the comments below. The file that I attempted to install was not an actual Dragon Naturally Speaking 13.0 Basic installation file, but a "portal" file. This "portal" file, when run on a windows machine, just downloads the actual Dragon Naturally Speaking 13.0 Basic installation file. So running the portal file with wine does not "work," and wine cannot download the actual NatSpeak installation file, but I'm not sure it is helpful, since the work-around is so easy and appears not to affect the installation of the program. The work-around is to purchase the program, download the "portal" file to a Windows machine, and then run it. Windows will download the "real" installation file, and put it wherever you wish. Please see Bug 38000 for additional information. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37477 --- Comment #10 from Susan Cragin <susancragin(a)gmail.com> --- This bug is invalid because the bug was filed against an invalid NatSpeak installation file. As of version 13.0, purchasing NatSpeak allows the purchaser to download only a "portal" file, which must be run on a Windows machine, and which has as its sole purpose the download of the "real" installation file. Such "portal" file must be run from a Windows machine. No big loss. The "real" installation file appears to install flawlessly on linux to a 32-bit wine prefix, although I have not been able to get the program to run. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37477 Austin English <austinenglish(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|UNCONFIRMED |RESOLVED Resolution|--- |INVALID --- Comment #11 from Austin English <austinenglish(a)gmail.com> --- (In reply to Susan Cragin from comment #10)
This bug is invalid because the bug was filed against an invalid NatSpeak installation file. As of version 13.0, purchasing NatSpeak allows the purchaser to download only a "portal" file, which must be run on a Windows machine, and which has as its sole purpose the download of the "real" installation file. Such "portal" file must be run from a Windows machine. No big loss. The "real" installation file appears to install flawlessly on linux to a 32-bit wine prefix, although I have not been able to get the program to run.
Well, the 'portal' file should download the real installer under wine as well. However, as you said, that's not what this issue is about, that should be a new bug. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37477 Austin English <austinenglish(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED --- Comment #12 from Austin English <austinenglish(a)gmail.com> --- Closing. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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