[Bug 48562] New: ABUS CMS client black window
https://bugs.winehq.org/show_bug.cgi?id=48562 Bug ID: 48562 Summary: ABUS CMS client black window Product: Wine Version: 5.0 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: 3dw_50ssu16amyn7(a)byom.de Distribution: Ubuntu Created attachment 66377 --> https://bugs.winehq.org/attachment.cgi?id=66377 Screenshot from main UI ABUS, a german security company, provides a CMS for their cctv cameras. The CMS consists of three parts, this bug focuses on the client. After installing and opening the client you're asked to set an admin password and the main UI loads. A "Run Error" popup is opened and the main UI is displayed. The menus are fine but the center is black (see screenshot). After a short period of time the app stops responding. No cctv hardware is required to reproduce this bug. Runlog attached with WINEDEBUG=+seh Tested with wine-5.0 on Ubuntu 18.04.3 Required winetricks: mdac28, vcrun2008, vcrun6sp6 Download: https://www.abus.com/ger/Sicherheit-Zuhause/Videoueberwachung/Aufzeichnungss... Direct link: https://www.abus.com/var/ImagesPIM/d110001/medias/common/22/TVSW11001_ABUS_C... -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48562 --- Comment #1 from sahelanthropus <3dw_50ssu16amyn7(a)byom.de> --- Created attachment 66378 --> https://bugs.winehq.org/attachment.cgi?id=66378 runlog with WINEDEBUG=+seh -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48562 Louis Lenders <xerox.xerox2000x(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Ever confirmed|0 |1 CC| |xerox.xerox2000x(a)gmail.com URL| |https://www.abus.com/var/Im | |agesPIM/d110001/medias/comm | |on/22/TVSW11001_ABUS_CMS_V2 | |.6.6.75.zip Keywords| |download Status|UNCONFIRMED |NEW --- Comment #2 from Louis Lenders <xerox.xerox2000x(a)gmail.com> --- Hi, confirming. Before exception/crash there`s lots of line`s like here below as the program seems to look for several fonts, like so: 0031:Call KERNEL32.CreateFileA(1fd74448 "C:\\Program Files\\ABUS Security-Center\\ABUS CMS\\ABUS CMS Client\\fonts/angsau.ttf", 80000000,00000003,0032b180,00000003,00000080,0 0000000) ret=042e98ca . . 0031:Ret ntdll.NtCreateFile() retval=c000003a ret=7b011724 . 0031:Ret KERNEL32.GetLastError() retval=00000003 ret=042d4342 . 0031:trace:seh:raise_exception code=c0000005 flags=0 addr=0x4261968 ip=04261968 tid=0031 But there isn`t even a directory called "fonts" in the program dir. For me "winetricks arial" works around the error and the app comes up fine (tested in Staging-5.0) As a guess I would say this is not a duplicate of the "missing arial" bug, there might be more wrong here (?) @OP: Could you try "winetricks arial" and report back what changes? Thanks in advance for reporting back -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48562 --- Comment #3 from sahelanthropus <3dw_50ssu16amyn7(a)byom.de> --- Installing arial indeed fixes this bug. The UI now loads fine, never thought a missing font could make an app this buggy. There are some bugs only reproducable with cctv hardware like trying to playback video footage (nothing is played), should I create a bug for that? I don't think anyone else has such hardware. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48562 Louis Lenders <xerox.xerox2000x(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|ABUS CMS client black |ABUS CMS client shows |window |black window and hangs | |(winetricks arial is a | |workaround) --- Comment #4 from Louis Lenders <xerox.xerox2000x(a)gmail.com> --- (In reply to sahelanthropus from comment #3)
There are some bugs only reproducable with cctv hardware like trying to playback video footage (nothing is played), should I create a bug for that? I don't think anyone else has such hardware.
Well, that`s up to you ;) I guess it will be harder for developers to find bug as they don`t have hardware but you could always try regards -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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