[Bug 48227] New: Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code
https://bugs.winehq.org/show_bug.cgi?id=48227 Bug ID: 48227 Summary: Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code Product: Wine Version: unspecified Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: major Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: jpb_9876(a)mail.com Distribution: --- Created attachment 65871 --> https://bugs.winehq.org/attachment.cgi?id=65871 Backtrace from Acrobat Adobe Acrobat XI Professional, with almost native-level functionality crashes on Wine 4.19 and later. Rolling back to Wine 4.18 or earlier restores normal operation. Tested on multiple machines running Arch and OpenSUSE Tumbleweed. Backtrace from Acrobat attached. Console output as follows (using Wine 4.21): ` [jpb(a)No3 ~]$ env WINEPREFIX="/home/omar/.win8" wine start "C://Program Files//Adobe//Acrobat 11.0//Acrobat//Acrobat.exe" ` ` [jpb(a)No3 ~]$ 002b:fixme:heap:RtlSetHeapInformation (nil) 1 (nil) 0 stub ` ` [jpb(a)No3 ~]$ 002b:fixme:heap:RtlSetHeapInformation (nil) 1 (nil) 0 stub ` ` 002b:fixme:process:SetProcessDEPPolicy (1): stub ` ` 002b:fixme:heap:RtlSetHeapInformation (nil) 1 (nil) 0 stub ` ` 002b:fixme:heap:RtlSetHeapInformation 0x530000 0 0x32fb4c 4 stub ` ` 002b:fixme:heap:RtlSetHeapInformation 0x110000 0 0x32fb4c 4 stub ` ` 002c:fixme:wer:WerRegisterMemoryBlock (0x5368b8 72) stub ` ` 002b:fixme:ntdll:NtQuerySystemInformation info_class ` ` SYSTEM_PERFORMANCE_INFORMATION ` ` wine: Unhandled page fault on read access to 00000000 at address 7E30410A ` `(thread 002b), starting debugger... ` -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 --- Comment #1 from John B <jpb_9876(a)mail.com> --- Sorry about the formatting; I wasn't sure what tags to use. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 Louis Lenders <xerox.xerox2000x(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |xerox.xerox2000x(a)gmail.com Severity|major |normal Keywords| |regression --- Comment #2 from Louis Lenders <xerox.xerox2000x(a)gmail.com> --- Hi, Is it possible you could do a regression test to find the commit that broke it? - Also: Is this free to download? If so, please add download link - Last question: does ''winetricks vcrun2010'' change anything? Regards -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 --- Comment #3 from John B <jpb_9876(a)mail.com> --- (In reply to Louis Lenders from comment #2) Hi Lous,
Is it possible you could do a regression test to find the commit that broke it?
Possibly although I've been using the pre-compiled binaries for both Arch & OpenSUSE, rather than source. However, see below.
- Also: Is this free to download? If so, please add download link
Do you mean Acrobat XI Pro? This is a paid product, although now out of support. I believe it is possible to install a trial version without a serial number although it seems Adobe no longer offers the download of this version.
- Last question: does ''winetricks vcrun2010'' change anything?
Great suggestion - I have just run that within the relevant bottle and now it seems Acrobat can again open a PDF file without crashing. This is using wine-staging 4.20 on Arch. I'll experiment a little more later today when I get home from work to confirm if that is indeed the fix. Any reason why this requirement would have changed from 4.18 and earlier? Thank you! -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 Louis Lenders <xerox.xerox2000x(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Component|-unknown |msvcrt --- Comment #4 from Louis Lenders <xerox.xerox2000x(a)gmail.com> ---
Any reason why this requirement would have changed from 4.18 and earlier?
Thank you!
There`s a regression apparently as you already mentioned.. Could you set all dlls to builtin (in winecfg) and add debuglog so developers could have a look at it : WINEDEBUG=+msvcrt wine name_of_app.exe &>log.txt (attach bzipped2 log.txt to bugreport) Thanks in advance -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 --- Comment #5 from John B <jpb_9876(a)mail.com> --- Created attachment 65882 --> https://bugs.winehq.org/attachment.cgi?id=65882 WINEDBG output -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 --- Comment #6 from John B <jpb_9876(a)mail.com> --- (In reply to Louis Lenders from comment #4)
There`s a regression apparently as you already mentioned..
Could you set all dlls to builtin (in winecfg) and add debuglog so developers could have a look at it :
WINEDEBUG=+msvcrt wine name_of_app.exe &>log.txt (attach bzipped2 log.txt to bugreport)
Done, using wine 4.21 (pre-compiled from the Arch repo) on my x64 machine where I had not yet updated the vcredist_x86.exe Hopefully that'll be helpful. As an additional comment, I've subsequently run the Microsoft Visual C++ install using winetricks and the program (Acrobat.exe) now runs seemingly without an issue. Thanks again for your help! -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 --- Comment #7 from Louis Lenders <xerox.xerox2000x(a)gmail.com> --- (In reply to John B from comment #6)
(In reply to Louis Lenders from comment #4)
There`s a regression apparently as you already mentioned..
Could you set all dlls to builtin (in winecfg) and add debuglog so developers could have a look at it :
WINEDEBUG=+msvcrt wine name_of_app.exe &>log.txt (attach bzipped2 log.txt to bugreport)
Done, using wine 4.21 (pre-compiled from the Arch repo) on my x64 machine where I had not yet updated the vcredist_x86.exe
Hopefully that'll be helpful.
Hi John, unfortunately the attachment only contains the backtrace of the crash. Could you try again WINEDEBUG=+msvcrt wine name_of_app.exe and check, it should really produce a lot of output , then redirect to log.txt. Thanks -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 --- Comment #8 from John B <jpb_9876(a)mail.com> --- Created attachment 65883 --> https://bugs.winehq.org/attachment.cgi?id=65883 Correct - hopefully WINEDBG output -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 --- Comment #9 from John B <jpb_9876(a)mail.com> --- (In reply to Louis Lenders from comment #7)
Hi John, unfortunately the attachment only contains the backtrace of the crash. Could you try again WINEDEBUG=+msvcrt wine name_of_app.exe and check, it should really produce a lot of output , then redirect to log.txt. Thanks
My apologies - hopefully the new attachment is the correct one. I'd also add that while with the winetricks vcrun2010 Acrobat seems to run fine, it does crash on exit from time to time. Thanks again. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 --- Comment #10 from Louis Lenders <xerox.xerox2000x(a)gmail.com> --- (In reply to John B from comment #8)
Created attachment 65883 [details] Correct - hopefully WINEDBG output
You also have to cd into the directory where Acrobat.exe is residing: In your log it now says 0009:err:module:__wine_process_init L"C:\\windows\\system32\\Acrobat.exe" not found -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 --- Comment #11 from John B <jpb_9876(a)mail.com> --- Created attachment 65892 --> https://bugs.winehq.org/attachment.cgi?id=65892 Try three Apologies about being pretty slow (in the wits department) with this... -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 --- Comment #12 from John B <jpb_9876(a)mail.com> --- Created attachment 65893 --> https://bugs.winehq.org/attachment.cgi?id=65893 Final version of crash log Sorry for being real dense with this...as you can see, I don't work in IT... Anyway, after I realised that log No 3 was also wrong, I think the last version of it should finally be the correct one. The uncompressed file is 24 MB, so as you said earlier, definitely a 'large file'! Thank you for your patience. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 Alexandre Julliard <julliard(a)winehq.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |DUPLICATE Status|UNCONFIRMED |RESOLVED --- Comment #13 from Alexandre Julliard <julliard(a)winehq.org> --- Most likely the same as bug 48454. *** This bug has been marked as a duplicate of bug 48454 *** -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Regression SHA1| |97425bd9639578c397f260d5c74 | |5a73f0964406a CC| |focht(a)gmx.net Version|unspecified |4.21 Summary|Acrobat XI Pro page fault |Acrobat XI Pro crashes on |on read access to |startup |0x63696c61 in 32-bit code | -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=48227 Alistair Leslie-Hughes <leslie_alistair(a)hotmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED --- Comment #14 from Alistair Leslie-Hughes <leslie_alistair(a)hotmail.com> --- Closing Duplicate. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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