[Bug 39254] New: Microsoft 365 Installer: Crashes on startup
https://bugs.winehq.org/show_bug.cgi?id=39254 Bug ID: 39254 Summary: Microsoft 365 Installer: Crashes on startup Product: Wine Version: unspecified Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: jamesmfox(a)live.com Distribution: --- Created attachment 52321 --> https://bugs.winehq.org/attachment.cgi?id=52321 backtrace of wine Microsoft 365 office installer crashers on startup (Before anything kind of gui is shown) -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=39254 --- Comment #1 from Austin English <austinenglish(a)gmail.com> --- *** Bug 39255 has been marked as a duplicate of this bug. *** -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=39254 winetest(a)luukku.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |winetest(a)luukku.com --- Comment #2 from winetest(a)luukku.com --- Version field should include this: Wine build: wine-1.7.50 Possible dupe of some bug. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=39254 logicalman101(a)gmail.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |logicalman101(a)gmail.com --- Comment #3 from logicalman101(a)gmail.com --- Although this bug was made with an old version of wine. I confirm that it's still an issue with wine version 3.6 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=39254 --- Comment #4 from logicalman101(a)gmail.com --- Created attachment 61180 --> https://bugs.winehq.org/attachment.cgi?id=61180 backtrace with version 3.6 I tried cleaning up the fixmes by adding VC++ dlls from winetricks for 2010, 2012, 2013, and 2017 as well change the windows version in winecfg to win10 it clear up other errors with the ntdll stuff but as you can see it didn't make them go away however switching the winecfg to windows 10 did cause the office app to throw an error itself saying that it couldn't complete the installation and giving an error code of its own. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=39254 Louis Lenders <xerox.xerox2000x(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |xerox.xerox2000x(a)gmail.com --- Comment #5 from Louis Lenders <xerox.xerox2000x(a)gmail.com> --- (In reply to logicalman101 from comment #4)
Created attachment 61180 [details] backtrace with version 3.6
If I remember correctly this program is free to download , right? If so, could you provide a downloadlink? Regards -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=39254 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |DUPLICATE Keywords| |download, Installer, win64 Component|-unknown |user32 Summary|Microsoft 365 Installer: |64-bit Microsoft Office 365 |Crashes on startup |installer crashes in Win8 | |mode (user32.dll | |'SetCoalescableTimer' stub | |missing) CC| |focht(a)gmx.net URL| |https://c2rsetup.officeapps | |.live.com/c2r/download.aspx | |?productReleaseID=O365ProPl | |usRetail&platform=X64&langu | |age=en-us&version=O15GA&sou | |rce=O15OLSO365 Status|UNCONFIRMED |RESOLVED Version|unspecified |1.7.50 --- Comment #6 from Anastasius Focht <focht(a)gmx.net> --- Hello folks, dupe of bug 39509 I went back to build old version of Wine 1.7.50 this bug was reported against. Needs following cherry-picks on top to fix building with recent distros: * https://source.winehq.org/git/wine.git/commitdiff/bf5ac531a030bce9e798ab66bc... * https://source.winehq.org/git/wine.git/commitdiff/10065d2acd0a9e1e852a8151c9... After some investigation I figured that OP's crash can be only reproduced with WINEPREFIX Windows version set to 'Windows 8'. --- snip --- $ WINEDEBUG=+tid,+seh,+relay wine ./setupo365proplusretail.x64.en-us_.exe >> log.txt 2>&1 ... 002a:Call KERNEL32.GetVersionExW(0044e0e0) ret=1400a1144 002a:Ret KERNEL32.GetVersionExW() retval=00000001 ret=1400a1144 002a:Call KERNEL32.GetProcAddress(7efdd5820000,140115206 "SetCoalescableTimer") ret=1400914dc 002a:Ret KERNEL32.GetProcAddress() retval=00000000 ret=1400914dc 002a:Call KERNEL32.GetLastError() ret=1400914ea 002a:Ret KERNEL32.GetLastError() retval=0000007f ret=1400914ea 002a:Call KERNEL32.RaiseException(c06d007f,00000000,00000001,0044e238) ret=140091527 002a:trace:seh:raise_exception code=c06d007f flags=0 addr=0x7efddd999959 ip=7efddd999959 tid=002a 002a:trace:seh:raise_exception info[0]=000000000044e180 002a:trace:seh:raise_exception rax=00007efddd97d618 rbx=0000000000000000 rcx=000000000044df80 rdx=0000000000000008 002a:trace:seh:raise_exception rsi=000000000044e180 rdi=000000000044dfa0 rbp=000000000044e0d0 rsp=000000000044df60 002a:trace:seh:raise_exception r8=0000000000000001 r9=000000000044e238 r10=00000000ffffffff r11=0000000000000000 002a:trace:seh:raise_exception r12=0000000000000033 r13=0000000140150708 r14=0000000140145268 r15=0000000140000000 ... Unhandled exception: 0xc06d007f in 64-bit code (0x00007efddd999959). ... Register dump: rip:00007efddd999959 rsp:000000000044df60 rbp:000000000044e0d0 eflags:00000206 ( - -- I - -P- ) rax:00007efddd97d618 rbx:0000000000000000 rcx:000000000044df80 rdx:0000000000000008 rsi:000000000044e180 rdi:000000000044dfa0 r8:0000000000000001 r9:000000000044e238 r10:00000000ffffffff r11:0000000000000000 r12:0000000000000033 r13:0000000140150708 r14:0000000140145268 r15:0000000140000000 ... Backtrace: =>0 0x00007efddd999959 RaiseException+0xf6(code=0xc06d007f, flags=0, nbargs=0x1, args=0x44e238) [/home/focht/projects/wine/wine.repo/src/dlls/kernel32/except.c:85] in kernel32 (0x000000000044e0d0) 1 0x00007efdde43886f relay_call+0x7e() in ntdll (0x000000000044e120) 2 0x00007efddd97a30a in kernel32 (+0xa309) (0x000000000044e1d8) 3 0x0000000140091527 in setupo365proplusretail.x64.en-usZ:\home\focht\Downloads\setupo365proplusretail.x64.en-us_.exe (+0x91526) (0x000000000044e1d8) 4 0x000000014009169f in setupo365proplusretail.x64.en-usZ:\home\focht\Downloads\setupo365proplusretail.x64.en-us_.exe (+0x9169e) (0x000000000044e2c0) 5 0x00000001400ae58b in setupo365proplusretail.x64.en-usZ:\home\focht\Downloads\setupo365proplusretail.x64.en-us_.exe (+0xae58a) (0x000000000044e2c0) 6 0x00000001400404c9 in setupo365proplusretail.x64.en-usZ:\home\focht\Downloads\setupo365proplusretail.x64.en-us_.exe (+0x404c8) (0x000000000044e3e0) 7 0x000000014003f5e9 in setupo365proplusretail.x64.en-usZ:\home\focht\Downloads\setupo365proplusretail.x64.en-us_.exe (+0x3f5e8) (0x000000000044e410) 8 0x000000014003ace8 in setupo365proplusretail.x64.en-usZ:\home\focht\Downloads\setupo365proplusretail.x64.en-us_.exe (+0x3ace7) (0x000000000044e500) 9 0x00007efdde45e83d call_thread_func+0x5c(entry=0x14003ac4c, arg=0x2536f0, frame=0x44e660) [/home/focht/projects/wine/wine.repo/src/dlls/ntdll/signal_x86_64.c:3616] in ntdll (0x000000000044e650) 10 0x00007efdde45e92e call_thread_entry_point+0x29() in ntdll (0x000000000044eef0) 11 0x00007efdde46a249 start_thread+0x18f(info=0x7fffff7e57d0) [/home/focht/projects/wine/wine.repo/src/dlls/ntdll/thread.c:443] in ntdll (0x000000000044eef0) 12 0x00007efddeca450b start_thread+0xda() in libpthread.so.0 (0x0000000000000000) ... 0x00007efddd999959 RaiseException+0xf6 [/home/focht/projects/wine/wine.repo/src/dlls/kernel32/except.c:85] in kernel32: nop 85 } Modules: Module Address Debug info Name (77 modules) ELF 7be00000- 7c103000 Deferred <wine-loader> PE 140000000- 140183000 Export setupo365proplusretail.x64.en-usZ:\home\focht\Downloads\setupo365proplusretail.x64.en-us_.exe ... Threads: process tid prio (all id:s are in hex) ... 00000028 (D) Z:\home\focht\Downloads\setupo365proplusretail.x64.en-us_.exe 0000002b 0 0000002a 0 <== 00000029 0 --- snip --- Thanks for putting my time to good use ... Again: Always mention *any* deviations from default (clean) WINEPREFIX settings in bug reports! --- quote --- Although this bug was made with an old version of wine. I confirm that it's still an issue with wine version 3.6 --- quote --- Failing installer doesn't mean it's the same issue (there isn't even a backtrace in your attachment https://bugs.winehq.org/attachment.cgi?id=61180&action=edit) In fact the original was fixed a long time ago. The current issue with Office 2016/365 installers is bug 43581 Regards *** This bug has been marked as a duplicate of bug 39509 *** -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=39254 --- Comment #7 from logicalman101(a)gmail.com --- (In reply to Louis Lenders from comment #5)
(In reply to logicalman101 from comment #4)
Created attachment 61180 [details] backtrace with version 3.6
If I remember correctly this program is free to download , right? If so, could you provide a downloadlink? Regards
Not true. The only way I was able to download the setup file was by downloading it to my win10 machine and transferring it because the download page I used detected that I wasn't running windows or mac so it wouldn't let me download it. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=39254 André H. <nerv(a)dawncrow.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED CC| |nerv(a)dawncrow.de --- Comment #8 from André H. <nerv(a)dawncrow.de> --- closing dup -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=39254 --- Comment #9 from logicalman101(a)gmail.com --- Dupe of a bug that was supposedly fixed in version 1.9.8? If it's a dupe how come I noticed the bug in version 3.6/3.5? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=39254 --- Comment #10 from Anastasius Focht <focht(a)gmx.net> --- Hello, --- quote --- Dupe of a bug that was supposedly fixed in version 1.9.8? If it's a dupe how come I noticed the bug in version 3.6/3.5? --- quote --- let me copy/pasta for you: comment #6 --- quote --- Failing installer doesn't mean it's the same issue (there isn't even a backtrace in your attachment https://bugs.winehq.org/attachment.cgi?id=61180&action=edit) --- quote --- Your console log doesn't contain any installer failure. Hijacking/recycling tickets for different issues should be avoided. Your problem with Office 365 installer and recent Wine 3.x + Win8+ setting is bug 39508 --- quote --- I tried cleaning up the fixmes by adding VC++ dlls from winetricks for 2010, 2012, 2013, and 2017 as well change the windows version in winecfg to win10 it clear up other errors with the ntdll stuff --- quote --- Not sure what you goal is. It's certainly not "I want to install/run Office 365". Please avoid trying things out when you don't understand the implications of actions. Follow WineHQ appdb entry documented howtos/recipes: https://appdb.winehq.org/objectManager.php?sClass=version&iId=35527 Regards -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=39254 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- URL|https://c2rsetup.officeapps |https://web.archive.org/web |.live.com/c2r/download.aspx |/20190827191700/https://c2r |?productReleaseID=O365ProPl |setup.officeapps.live.com/c |usRetail&platform=X64&langu |2r/download.aspx?productRel |age=en-us&version=O15GA&sou |easeID=O365ProPlusRetail&pl |rce=O15OLSO365 |atform=X64&language=en-us&v | |ersion=O15GA&source=O15OLSO | |365 -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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