[Bug 37513] New: TaxAct 2014 crashes at startup. wine-1.7.28 Kbuntu 14.04 64-bit
https://bugs.winehq.org/show_bug.cgi?id=37513 Bug ID: 37513 Summary: TaxAct 2014 crashes at startup. wine-1.7.28 Kbuntu 14.04 64-bit Product: Wine Version: unspecified Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: peter.brewster.7(a)gmail.com Distribution: --- Created attachment 49918 --> https://bugs.winehq.org/attachment.cgi?id=49918 Wine backtrace Download of TaxAct install package ta14dxdw.exe on 11/1/2014. Installed with Wine Windows Program Loader without problem. Execution starts OK. Crash backtrace window appears on top of normal TaxAct window. Kbuntu up-to-date. Other Wine apps operate as normal. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 Austin English <austinenglish(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Version|unspecified |1.7.28 Distribution|--- |Ubuntu Summary|TaxAct 2014 crashes at |TaxAct 2014 crashes at |startup. wine-1.7.28 Kbuntu |startup |14.04 64-bit | --- Comment #1 from Austin English <austinenglish(a)gmail.com> --- Does 'winetricks ie7' help? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #2 from Peter Brewster <peter.brewster.7(a)gmail.com> --- Created attachment 49922 --> https://bugs.winehq.org/attachment.cgi?id=49922 Crash of ie7 in 64-bit system, accessing nytimes.com. Per question from Austin English. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #3 from Peter Brewster <peter.brewster.7(a)gmail.com> --- You've got a relative newbie to Wine (and Linux) here. Coming from XP and I'll need some help on exactly what I'm to do in responding to requests - a little slack much appreciated. Peter -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #4 from Peter Brewster <peter.brewster.7(a)gmail.com> --- Created attachment 49923 --> https://bugs.winehq.org/attachment.cgi?id=49923 Terminal output from ie7 access of nytimes.com and crash Follow-up for Austin English. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #5 from Austin English <austinenglish(a)gmail.com> --- Hi Peter, I was asking for you to try 'winetricks ie7' to install native IE (which includes native mshtml), then retry TaxAct. That may workaround the issue for you, and help us to narrow down where the problem is in wine. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #6 from Peter Brewster <peter.brewster.7(a)gmail.com> --- Created attachment 49927 --> https://bugs.winehq.org/attachment.cgi?id=49927 Showing ie7 install result Looks like same as previous ie7 install and results of using ie7 are the same as before. After close of 64-bit no support error window additional log output: ------------------------------------------------------ To start ie7, use the command wine 'C:\Program Files (x86)\Internet Explorer\iexplore' ------------------------------------------------------ ------------------------------------------------------ ie7 install completed, but installed file /home/ppeterb7/.wine/dosdevices/c:/windows/ie7.log not found ------------------------------------------------------ ppeterb7(a)ppeterb7:~$ -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #7 from Austin English <austinenglish(a)gmail.com> --- (In reply to Peter Brewster from comment #6)
Created attachment 49927 [details] Showing ie7 install result
Looks like same as previous ie7 install and results of using ie7 are the same as before. After close of 64-bit no support error window additional log output: ------------------------------------------------------ To start ie7, use the command wine 'C:\Program Files (x86)\Internet Explorer\iexplore' ------------------------------------------------------ ------------------------------------------------------ ie7 install completed, but installed file /home/ppeterb7/.wine/dosdevices/c:/windows/ie7.log not found ------------------------------------------------------ ppeterb7(a)ppeterb7:~$
A) You need to use a 32-bit wineprefix (like your original output showed you using). B) You don't need to run ie7, just Tax Act, to see if it now works. So, in short, something like: $ mv ~/.wine ~/.wine.bak $ WINEARCH=win32 winetricks -q ie7 $ wine TaxActSetup.exe # Install TaxAct $ cd "$HOME/.wine/drive_c/TaxACT/TaxACT 2014" $ wine TaxACT14.exe then let us know if it still crashes or not (and attach the full output if it does). -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #8 from Peter Brewster <peter.brewster.7(a)gmail.com> --- Created attachment 49930 --> https://bugs.winehq.org/attachment.cgi?id=49930 Log of WINEARCH... ie7 I suppose WINEARCH ... ie7 command worked - but beyond my pay grade. Installed TaxACT 2014 and it grumbled that it found ie7 - needs ie8. Execution started OK. Logged a zillion fixme's. Operations (such as import last year's return) presented a blank window. Exit TaxACT log: Repeated WINEARCH except with ie7. TaxACT opens and looks ok. Tried Irfanview application - it looks ok so I suppose other previously installed apps will be ok. Austin - thank you very much for your help - you are both capable and prompt - and patient too! Peter -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #9 from Peter Brewster <peter.brewster.7(a)gmail.com> --- omg! Now Foxit pdf reader has vanished. Did mv .wine .wine.taxact followed by mv .wine.bak .wine and still no joy. There was a wine update with no exceptions but any try to open a pdf got a wine message "There is no Windows program configured to open this type of file." -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 Austin English <austinenglish(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Component|-unknown |mshtml -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 Don Pobanz <dpobanz(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |dpobanz(a)gmail.com --- Comment #10 from Don Pobanz <dpobanz(a)gmail.com> --- This looks like a duplicate of bug 34357. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 Dwight Miller <txjdecs(a)exede.net> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |txjdecs(a)exede.net --- Comment #11 from Dwight Miller <txjdecs(a)exede.net> --- (In reply to Peter Brewster from comment #6)
Created attachment 49927 [details] Showing ie7 install result
Looks like same as previous ie7 install and results of using ie7 are the same as before. After close of 64-bit no support error window additional log output: ------------------------------------------------------ To start ie7, use the command wine 'C:\Program Files (x86)\Internet Explorer\iexplore' ------------------------------------------------------ ------------------------------------------------------ ie7 install completed, but installed file /home/ppeterb7/.wine/dosdevices/c:/windows/ie7.log not found ------------------------------------------------------ ppeterb7(a)ppeterb7:~$
I am trying to follow this fix, but I do not seem to be able to get the ie7 to install at all -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #12 from Dwight Miller <txjdecs(a)exede.net> --- Created attachment 51350 --> https://bugs.winehq.org/attachment.cgi?id=51350 trying to follow above - no joy on winetricks -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #13 from Dwight Miller <txjdecs(a)exede.net> --- (In reply to Dwight Miller from comment #12)
Created attachment 51350 [details] trying to follow above - no joy on winetricks
Also, trying with ARCH parameter: jdecs(a)Merlin43:~/Downloads> WINEARCH=win32 winetricks -q ie7 ------------------------------------------------------ wine cmd.exe /c echo '%ProgramFiles%' returned empty string, error message 'wine: WINEARCH set to win32 but '/home/jdecs/.wine' is a 64-bit installation.' ------------------------------------------------------ -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #14 from Austin English <austinenglish(a)gmail.com> --- (In reply to Dwight Miller from comment #13)
(In reply to Dwight Miller from comment #12)
Created attachment 51350 [details] trying to follow above - no joy on winetricks
Also, trying with ARCH parameter: jdecs(a)Merlin43:~/Downloads> WINEARCH=win32 winetricks -q ie7 ------------------------------------------------------ wine cmd.exe /c echo '%ProgramFiles%' returned empty string, error message 'wine: WINEARCH set to win32 but '/home/jdecs/.wine' is a 64-bit installation.' ------------------------------------------------------
WINEARCH only works when creating a new prefix, you can't convert a 64-bit prefix to a 32-bit one, or vice versa. You'll need to use a new prefix. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #15 from Dwight Miller <txjdecs(a)exede.net> --- (In reply to Austin English from comment #14)
(In reply to Dwight Miller from comment #13)
(In reply to Dwight Miller from comment #12)
Created attachment 51350 [details] trying to follow above - no joy on winetricks
Also, trying with ARCH parameter: jdecs(a)Merlin43:~/Downloads> WINEARCH=win32 winetricks -q ie7 ------------------------------------------------------ wine cmd.exe /c echo '%ProgramFiles%' returned empty string, error message 'wine: WINEARCH set to win32 but '/home/jdecs/.wine' is a 64-bit installation.' ------------------------------------------------------
WINEARCH only works when creating a new prefix, you can't convert a 64-bit prefix to a 32-bit one, or vice versa. You'll need to use a new prefix.
OK - but, rather like Mr. Brewster above, I am utterly new to this, in fact I only installed Wine for the first time today. Will you please give me additional instruction about what this PREFIX business requires me to do? Thanks. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #16 from Austin English <austinenglish(a)gmail.com> --- (In reply to Dwight Miller from comment #15)
(In reply to Austin English from comment #14)
(In reply to Dwight Miller from comment #13)
(In reply to Dwight Miller from comment #12)
Created attachment 51350 [details] trying to follow above - no joy on winetricks
Also, trying with ARCH parameter: jdecs(a)Merlin43:~/Downloads> WINEARCH=win32 winetricks -q ie7 ------------------------------------------------------ wine cmd.exe /c echo '%ProgramFiles%' returned empty string, error message 'wine: WINEARCH set to win32 but '/home/jdecs/.wine' is a 64-bit installation.' ------------------------------------------------------
WINEARCH only works when creating a new prefix, you can't convert a 64-bit prefix to a 32-bit one, or vice versa. You'll need to use a new prefix.
OK - but, rather like Mr. Brewster above, I am utterly new to this, in fact I only installed Wine for the first time today. Will you please give me additional instruction about what this PREFIX business requires me to do? Thanks.
See http://wiki.winehq.org/FAQ#32_bit_wineprefix for more info, but in short: mv ~/.wine ~/.wine.bak WINEARCH=win32 winetricks -q ie7 then reinstall TaxAct and see if the issue disappears -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #17 from Dwight Miller <txjdecs(a)exede.net> ---
OK - but, rather like Mr. Brewster above, I am utterly new to this, ... See http://wiki.winehq.org/FAQ#32_bit_wineprefix for more info, but in short: mv ~/.wine ~/.wine.bak WINEARCH=win32 winetricks -q ie7
then reinstall TaxAct and see if the issue disappears
Thanks. (Although I am many years a Linux user, I came there from mainframes and OS/2, not from ever using M$-Windoze.) Your instructions certainly made it better. I see, as Mr. Brewster did, a complaint about needing ie8, but the program at least gets me to the information load routines. I will experiment further. There is a recurring, very blank pop-up window that I must try to view the source of, also. If I wanted to try the winetricks bit again, should it work with "ie8" in place of the "ie7"? Thanks.. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 --- Comment #18 from Dwight Miller <txjdecs(a)exede.net> --- (In reply to Dwight Miller from comment #17)
Your instructions certainly made it better. ... I will experiment further.
There is a recurring, very blank pop-up window t
Hmm, I get a lengthy list of =00000000 err:tooltips:TOOLTIPS_WindowProc unknown msg 2007 wp=00000005 lp=00000000 err:tooltips:TOOLTIPS_WindowProc unknown msg 2007 wp=00000005 lp=00000000 err:tooltips:TOOLTIPS_WindowProc unknown msg 2007 wp=00000005 lp=00000000 err:tooltips:TOOLTIPS_WindowProc unknown msg 2007 wp=00000005 lp=00000000 fixme:nls:CompareStringEx semi-stub behavor for flag(s) 0x10000000 fixme:nls:CompareStringEx semi-stub behavor for flag(s) 0x10000000 fixme:nls:CompareStringEx semi-stub behavor for flag(s) 0x10000000 fixme:nls:CompareStringEx semi-stub behavor for flag(s) 0x10000000 fixme:nls:CompareStringEx semi-stub behavor for flag(s) 0x10000000 and the blank window, no data accpted into the fields. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=37513 joaopa <jeremielapuree(a)yahoo.fr> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jeremielapuree(a)yahoo.fr --- Comment #19 from joaopa <jeremielapuree(a)yahoo.fr> --- Does the bug still occur with wine-7.0-rc4? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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