re: Trying to get a grip on how to handle bug reports.
13 Apr
2008
13 Apr
'08
5:58 a.m.
James wrote:
[ http://bugs.winehq.org/show_bug.cgi?id=11639#c15 et seq.] Once the user kept commenting in the closed bug report (and not filing a new bug report), I told him to stop posting in a closed bug. Since when is this not standard?
The problem is, the user felt he was treated rudely: "I will report a new bug, but don't treat me like i'm an idiot or someone who deliberatly is spamming in closed bug reports." and I tend to agree. In this case, the user didn't need education, he just needed to be gently told that a new bug needs to be filed. - Dan
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Dan Kegel