[Bug 47015] New: Photoshop CC2019 Login screen does not render
https://bugs.winehq.org/show_bug.cgi?id=47015 Bug ID: 47015 Summary: Photoshop CC2019 Login screen does not render Product: Wine Version: 4.5 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: funtimeschaos(a)rocketmail.com Distribution: --- Created attachment 64172 --> https://bugs.winehq.org/attachment.cgi?id=64172 Log for 4.5 staging Tested on 4.5 staging. PS was installed on windows. I believe I used "winetricks gdiplus vcrun2010 vcrun2012 vcrun2013 vcrun2015 msxml3 msxml6 atmlib corefonts fakejapanese" to get this far. Not using winetricks causes the launcher to output the following and exit immediately: ``` 002a:fixme:ntdll:NtQuerySystemInformationEx Relationship filtering not implemented: 0x4 002a:fixme:ntdll:NtQuerySystemInformationEx Relationship filtering not implemented: 0x4 002a:err:module:LdrInitializeThunk "CRClient.dll" failed to initialize, aborting 002a:err:module:LdrInitializeThunk Initializing dlls for L"Z:\\home\\jenia\\Desktop\\winestuff\\pf\\pf64\\Adobe\\APCC2019\\Photoshop.exe" failed, status c0000005 ``` When trying to launch PS, it does launch, however, there is a small window (which I assume is the creative cloud login screen) which does not render. X ing out of the small window closes PS. Log is attached. Looks to me like it is stuck trying (and failing) to render web content? This version of PS was installed on a Japanese system, so a language support issue might be related. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 pattietreutel <katyaberezyaka(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |katyaberezyaka(a)gmail.com -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 Fabian Maurer <dark.shadow4(a)web.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Ever confirmed|0 |1 URL| |https://helpx.adobe.com/dow | |nload-install/kb/creative-c | |loud-apps-download.html Keywords| |download Status|UNCONFIRMED |NEW CC| |dark.shadow4(a)web.de --- Comment #1 from Fabian Maurer <dark.shadow4(a)web.de> --- Confirming and adding download. (Tested using wine-4.5) Prerequisite for this is "winetricks corefonts", then the login window shows up. To work around the issue, run "winetricks -q msxml3" Then take the following dlls from 32bit windows, put them into wine's syswow64 and add overrides: - ieframe.dll - iertutil.dll - jscript.dll - mshtml.dll - msls31.dll - urlmon.dll -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 Robert Munteanu <robert.munteanu(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |robert.munteanu(a)gmail.com -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 maurizio.zappettini(a)me.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |maurizio.zappettini(a)me.com -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 s.varlitskiy(a)gmail.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |s.varlitskiy(a)gmail.com --- Comment #2 from s.varlitskiy(a)gmail.com --- I have the same issue using wine-4.11 and photoshop from this link https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.htm... An install window launches but is blank. The Error Message Lines: ``` 0009:err:msxml:doparse Start tag expected, '<' not found 0009:err:msxml:doparse Failed to create parser context ... error : unterminated entity reference locale=en_US&response_type=device&device_id=fdaa587852001bad7bf1e81ed275b822d2bc812f4eeeab092da60b7066ab2bfa-ef260e9aa3c673af240d17a2660480361a8e081d1ffeca2a5ed0e3219fc18567&device_name=9146214D1E4E4EF2A31E114E33A612D6&scope=openid,AdobeID,creative_cloud,creative_sdk,read_organizations,sao.cce_private,additional_info.account_type&redirect_uri=https://oobe.adobe.com/&force_marketing_permission=true 002b:err:msxml:doparse Failed to create parser context ``` I got wine to work with win64 by the following process: 1. run: env WINEPREFIX=$HOME/wine64 WINEARCH=win64 ~/winetricks win10 dotnet48 2. wait till dotnet fails and shows errors. Exit with ctrl+c. 3. relaunch the process and this time select to repair 4. wait till dotnet installs 5. run: env WINEPREFIX=$HOME/wine64 WINEARCH=win64 wine ~/Downloads/AdobeIllustrator23_HD_win64/Set-up.exe 6. Blank window shows up -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 t.kijas(a)gmail.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |t.kijas(a)gmail.com -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 --- Comment #3 from t.kijas(a)gmail.com --- 4.12.1 (staging) and the problem still exists, Photoshop is unusable. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 msdobrescu(a)gmail.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |msdobrescu(a)gmail.com --- Comment #4 from msdobrescu(a)gmail.com --- I painfully confirm! -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 bignintyfan(a)gmail.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bignintyfan(a)gmail.com --- Comment #5 from bignintyfan(a)gmail.com --- I tested this with an empty 64-bit Wine prefix with Wine Staging 4.18. With the default setup I also got the blank window. After I ran `winetricks gdiplus vcrun2010 vcrun2012 vcrun2013 vcrun2015 msxml3 msxml6 atmlib corefonts` I was able to get text to show up in the installer and even log into my Adobe ID. However, clicking "Not Now" when asked to input a phone number does nothing, and when clicking the "X" button to close the window all the text in the "Do you really want to quit" dialog box shows up as "undefined". -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 --- Comment #6 from maurizio.zappettini(a)me.com --- The workaround seems no longer working since Wine 5.0. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 maniikarabera(a)protonmail.ch changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |maniikarabera(a)protonmail.ch -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 ssergio_ll <sergio(a)iskynet.es> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |sergio(a)iskynet.es --- Comment #7 from ssergio_ll <sergio(a)iskynet.es> --- Any progress on this bug? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Component|-unknown |msxml3 CC| |focht(a)gmx.net Summary|Photoshop CC2019 Login |Photoshop CC2019 login |screen does not render |screen content does not | |render without native | |msxml3 URL|https://helpx.adobe.com/dow |https://prodesigntools.com/ |nload-install/kb/creative-c |prdl-download/Photoshop/55E |loud-apps-download.html |8FC8663C847F08BFBCD8DFE336A | |E8/1546595903133/AdobePhoto | |shop20-mul_x64.zip --- Comment #8 from Anastasius Focht <focht(a)gmx.net> --- Hello folks, adding some direct download link(s). https://prodesigntools.com/adobe-cc-2019-direct-download-links.html https://prodesigntools.com/prdl-download/Photoshop/55E8FC8663C847F08BFBCD8DF... As reported by Fabian (comment #2) 'winetricks -q msxml3' makes the login window content appear (dynamic html/jscript) and one is able to log in via Adobe Id. It didn't get much further though - but those are different issues. Likely related to general mshtml/ieframe/jscript/Wine-Gecko integration insufficiencies. Refining fields. $ sha1sum AdobePhotoshop20-mul_x64.zip d11465f57e4d60fb689dbcad08b86a5a2a3b5578 AdobePhotoshop20-mul_x64.zip $ du -sh AdobePhotoshop20-mul_x64.zip 1.8G AdobePhotoshop20-mul_x64.zip $ wine --version wine-5.5-208-g3047385437 Regards -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 --- Comment #9 from ssergio_ll <sergio(a)iskynet.es> --- Excuse my ignorance. So it's not a solution, is it? Thanks. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 --- Comment #10 from maurizio.zappettini(a)me.com --- Photoshop CC2020 - the login doesn’t render despite winetricks -q msxml3 and set to native. Installed all the other necessary DLLs. CC2019 and CC2018 used to allow log in with the DLLs copied from Windows workaround described in a previous comment. However, this workaround no longer works for me (I believe since Wine 5.0). -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 --- Comment #11 from maurizio.zappettini(a)me.com --- UPDATE: Adobe must have made some changes to their sign-in system as the log-in window now renders (with CC 2018) and I didn't do any changes to my prefix since last time I tried, when still did not render. However, when I try to log in, it now complains about authenticating the CAPTCHA, which looks a new implementation in their sign-in system. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 --- Comment #12 from msdobrescu(a)gmail.com --- I confirm, Creative Cloud app complains that too. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 soyuka <antoine(a)bluchet.fr> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |antoine(a)bluchet.fr -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 hujq(a)live.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |hujq(a)live.com -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 Neko-san <nekoNexus(a)protonmail.ch> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |nekoNexus(a)protonmail.ch -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=47015 soredake <broaden_acid002(a)simplelogin.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC|broaden_acid002(a)simplelogin | |.com | -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=47015 Qwerty Chouskie <asdfghrbljzmkd@outlook.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |asdfghrbljzmkd@outlook.com --- Comment #13 from Qwerty Chouskie <asdfghrbljzmkd@outlook.com> --- The patches here should fix the msxml3 crashes/errors, to my understanding: https://github.com/ValveSoftware/wine/compare/bleeding-edge...PhialsBasement... -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=47015 Tomáš Bžatek <bugs@bzatek.net> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bugs@bzatek.net -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=47015 Joel Holdsworth <joel@airwebreathe.org.uk> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |joel@airwebreathe.org.uk -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=47015 --- Comment #14 from Nikolay Sivov <bunglehead@gmail.com> --- Could someone with access to such old installers try this again with current wine? If it's not longer testable, we'll close the report. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=47015 LingM <lingm+winebz@posteo.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |lingm+winebz@posteo.org --- Comment #15 from LingM <lingm+winebz@posteo.org> --- This should be the installer from comment 8: https://web.archive.org/web/20201015105900/http://prdl-download.adobe.com/Ph... Download is slow though, so I didn't verify the sha1 yet. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=47015 Nikolay Sivov <bunglehead@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution|--- |ABANDONED --- Comment #16 from Nikolay Sivov <bunglehead@gmail.com> --- (In reply to LingM from comment #15)
This should be the installer from comment 8: https://web.archive.org/web/20201015105900/http://prdl-download.adobe.com/ Photoshop/55E8FC8663C847F08BFBCD8DFE336AE8/1546595903133/AdobePhotoshop20- mul_x64.zip?red=a
Download is slow though, so I didn't verify the sha1 yet.
Thanks. This is no longer testable, and doesn't work on Windows either. Loaded page asks to update the browser. There are no obvious msxml failures in the log. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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