[Bug 29889] New: Symantec VIP access fails to install
http://bugs.winehq.org/show_bug.cgi?id=29889 Bug #: 29889 Summary: Symantec VIP access fails to install Product: Wine Version: 1.4-rc3 Platform: All URL: http://www.symantec.com/products/trialware.jsp?pcid=pc at_info_risk_comp&pvid=vip_1 OS/Version: Linux Status: UNCONFIRMED Severity: normal Priority: P3 Component: -unknown AssignedTo: wine-bugs(a)winehq.org ReportedBy: robert.munteanu(a)gmail.com Classification: Unclassified To download, access Learn / Trialware / Symantec VIP Access for Desktop from the above URL. Start the installation, watch it fail. This is on a completely fresh install of Wine. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 --- Comment #1 from Robert Munteanu <robert.munteanu(a)gmail.com> 2012-02-14 02:09:05 CST --- Created attachment 38867 --> http://bugs.winehq.org/attachment.cgi?id=38867 backtrace generated by installer -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 Dmitry Timoshkov <dmitry(a)baikal.ru> changed: What |Removed |Added ---------------------------------------------------------------------------- Keywords| |download Platform|All |Other -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 Dmitry Timoshkov <dmitry(a)baikal.ru> changed: What |Removed |Added ---------------------------------------------------------------------------- Keywords| |win64 --- Comment #2 from Dmitry Timoshkov <dmitry(a)baikal.ru> 2012-02-14 02:39:15 CST --- Please try 32-bit version of the application. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 Dmitry Timoshkov <dmitry(a)baikal.ru> changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P3 |P2 -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 --- Comment #3 from Robert Munteanu <robert.munteanu(a)gmail.com> 2012-02-14 02:58:08 CST --- I'm actually not sure how to do that. There is only one download available, and it does not offer a selection. robert(a)rmuntean-w7:~/Downloads> file VIPAccessSetup.exe VIPAccessSetup.exe: PE32 executable (GUI) Intel 80386, for MS Windows However, using WINEARCH=win32 wine VIPAccessSetup.exe allowed me to start and complete the installer ( although the first screen still shows that an error occured, there is no backtrace ). -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 --- Comment #4 from Dmitry Timoshkov <dmitry(a)baikal.ru> 2012-02-14 03:30:58 CST --- Sounds like a problem with your Wine setup. Did you compile Wine yourself or used a pre-built package? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 --- Comment #5 from Robert Munteanu <robert.munteanu(a)gmail.com> 2012-02-14 03:40:18 CST --- I use a pre-built package from OpenSUSE's build service ( http://download.opensuse.org/repositories/Emulators:/Wine/openSUSE_12.1/ ) -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 Dmitry Timoshkov <dmitry(a)baikal.ru> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |marcus(a)jet.franken.de --- Comment #6 from Dmitry Timoshkov <dmitry(a)baikal.ru> 2012-02-14 04:22:18 CST --- Perhaps Marcus has an idea what is going on. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 --- Comment #7 from Marcus Meissner <marcus(a)jet.franken.de> 2012-02-14 04:52:44 CST --- Some installers these days contain both 64bit and 32bit versions. depending on which environment you install it, you get the 64bit or 32bit version. both should work ;) default openSUSE is a 64bit setup with 32bit WoW. This is not an openSUSE error though, it is just a Wine bug triggered by the 64bit Installer of this package which needs to be fixed. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 Dmitry Timoshkov <dmitry(a)baikal.ru> changed: What |Removed |Added ---------------------------------------------------------------------------- Keywords| |Installer Component|-unknown |oleaut32 --- Comment #8 from Dmitry Timoshkov <dmitry(a)baikal.ru> 2012-02-14 05:35:49 CST --- Thanks Marcus. Robert, could you please install debug symbols and attach backtrace with debug info? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 --- Comment #9 from Robert Munteanu <robert.munteanu(a)gmail.com> 2012-02-14 05:54:40 CST --- Created attachment 38869 --> http://bugs.winehq.org/attachment.cgi?id=38869 backtrace with debug symbol installed -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 --- Comment #10 from Robert Munteanu <robert.munteanu(a)gmail.com> 2012-02-14 05:56:32 CST --- Actually, it seems that the installation ( partially ) succeeds. The error is related to something called 'Intel Identity Protection' which fails to install . Waiting for 5-10 seconds after closing the installation wizard produces the VIP access client installation wizard, which completes succesfully. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 Vitaliy Margolen <vitaliy-bugzilla(a)kievinfo.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Platform|Other |x86-64 -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 Robert Munteanu <robert.munteanu(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Keywords|win64 | Version|1.4-rc3 |1.4 Summary|Symantec VIP access fails |Symantec VIP installation: |to install |error dialog from Intel | |Identity Protection | |installer --- Comment #11 from Robert Munteanu <robert.munteanu(a)gmail.com> 2012-03-13 09:12:26 CDT --- I've removed the 64bit keyword since the behaviour is the same for 32/64 bit. Also, since the failure is in the Intel Identity Protection installer, not the VIP client installer, this is not such a large problem anymore. I've updated the title to reflect that. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 Dmitry Timoshkov <dmitry(a)baikal.ru> changed: What |Removed |Added ---------------------------------------------------------------------------- Version|1.4 |1.4-rc3 -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |focht(a)gmx.net --- Comment #12 from Anastasius Focht <focht(a)gmx.net> 2012-05-03 11:52:09 CDT --- Hello, i've seen that backtrace from InstallShield 32-bit vs. 64-bit client/server engine COM server. This app requires registration for download so I can't really verify. Does the 32-bit installer work in a pure 32-bit WINEPREFIX (WINEARCH=win32)? If yes it's a dupe of 24611 Regards -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 --- Comment #13 from Robert Munteanu <robert.munteanu(a)gmail.com> 2012-05-03 15:49:29 CDT --- (In reply to comment #12)
Hello,
i've seen that backtrace from InstallShield 32-bit vs. 64-bit client/server engine COM server. This app requires registration for download so I can't really verify.
There is no registration needed, just use the 'Symantec VIP Access Desktop' link.
Does the 32-bit installer work in a pure 32-bit WINEPREFIX (WINEARCH=win32)? If yes it's a dupe of 24611
Regards
Right now installation works for both 32 and 64bit, but the 64 version does not start: fixme:actctx:parse_depend_manifests Could not find dependent assembly L"Microsoft.VC90.MFC" (9.0.21022.8) err:module:import_dll Library mfc90u.dll (which is needed by L"C:\\Program Files (x86)\\Symantec\\VIP Access Client\\VIPUIManager.exe") not found err:module:LdrInitializeThunk Main exe initialization for L"C:\\Program Files (x86)\\Symantec\\VIP Access Client\\VIPUIManager.exe" failed, status c0000135 However, there is a Microsoft.VC90.CRT directory in the VIP Access Client folder. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 Ken Sharp <kennybobs(a)o2.co.uk> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |kennybobs(a)o2.co.uk --- Comment #14 from Ken Sharp <kennybobs(a)o2.co.uk> 2013-07-18 08:37:36 CDT --- (In reply to comment #13)
Right now installation works for both 32 and 64bit
So this bug is fixed? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 --- Comment #15 from Robert Munteanu <robert.munteanu(a)gmail.com> 2013-07-22 03:29:51 CDT --- (In reply to comment #14)
So this bug is fixed?
Hard to say, since installation is now blocked by bug #31377 . -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 Ken Sharp <kennybobs(a)o2.co.uk> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|UNCONFIRMED |RESOLVED CC|kennybobs(a)o2.co.uk | Resolution| |FIXED --- Comment #16 from Ken Sharp <kennybobs(a)o2.co.uk> 2013-07-22 04:53:47 CDT --- It was more of a rhetorical question. If the application installs as per comment 13, then it is fixed. New bug = new bug report. This can be reopened if THIS BUG is reproducible. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 --- Comment #17 from Robert Munteanu <robert.munteanu(a)gmail.com> 2013-07-22 05:36:06 CDT --- The application no longer installs as described in comment 13, that comment was made more than one year ago (!). In the meantime installation is broken completely by bug #31377 so I will only be able to verify it once that bug is fixed. I don't think it's fair to close this bug because another bug appeared in the meantime which makes this one impossible to verify. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 Vincent Povirk <madewokherd(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |REOPENED Depends on| |31377 Resolution|FIXED | Ever Confirmed|0 |1 --- Comment #18 from Vincent Povirk <madewokherd(a)gmail.com> 2013-07-22 15:37:35 CDT --- I don't think I understand from comment 13 exactly what works and what doesn't, but OK. Reopening. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=29889 --- Comment #19 from Robert Munteanu <robert.munteanu(a)gmail.com> 2013-07-23 04:09:20 CDT --- (In reply to comment #18)
I don't think I understand from comment 13 exactly what works and what doesn't, but OK. Reopening.
That comment is outdated. Right now ( wine 1.6 ) I can't see if the problem is fixed or not because installation fails too early due to bug 31377. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=29889 Bug 29889 depends on bug 31377, which changed state. Bug 31377 Summary: Symantec VIP Access no longer installs (needs WinMGMTS object stub) https://bugs.winehq.org/show_bug.cgi?id=31377 What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution|--- |FIXED -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=29889 --- Comment #20 from Anastasius Focht <focht(a)gmx.net> --- Hello folks, please stop reopening/recycling bugs for no reason. The bug definitely progressed the OLE problem and you are abusing it for multiple unrelated issues. FYI bug 31377 was fixed some time ago. Regards -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=29889 super_man(a)post.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |super_man(a)post.com -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=29889 super_man(a)post.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |00cpxxx(a)gmail.com --- Comment #21 from super_man(a)post.com --- I took the download from the other bug report mentioned here. It's impossible to know if it matches the installer used at report time. It doesnt install correctly, no idea why. I think we should close this bug and report new one against the installer, if someone is interested to get it working. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=29889 Bruno Jesus <00cpxxx(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |DUPLICATE Status|REOPENED |RESOLVED --- Comment #22 from Bruno Jesus <00cpxxx(a)gmail.com> --- The original issue shows the same problem from bug 40647 and bug 39050 and many others which are duplicate of bug 36697. To avoid further recycling I'm closing this as duplicate. *** This bug has been marked as a duplicate of bug 36697 *** -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=29889 Bruno Jesus <00cpxxx(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED --- Comment #23 from Bruno Jesus <00cpxxx(a)gmail.com> --- Closing duplicate bugs. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=29889 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- URL|http://www.symantec.com/pro |https://web.archive.org/web |ducts/trialware.jsp?pcid=pc |/20140912040301/https://idp |at_info_risk_comp&pvid=vip_ |rotect.vip.symantec.com/des |1 |ktop/downloaddesktopclient. | |v Summary|Symantec VIP installation: |Symantec VIP Access for |error dialog from Intel |Desktop 2.x: 64-bit |Identity Protection |InstallShield engine COM |installer |server 'ISBEW64.exe' | |crashes Component|oleaut32 |rpc -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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