[Bug 9444] New: Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails
http://bugs.winehq.org/show_bug.cgi?id=9444 Summary: Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails Product: Wine Version: CVS/GIT Platform: Other URL: http://www.crystaldecisions.net OS/Version: other Status: NEW Keywords: Installer Severity: enhancement Priority: P2 Component: wine-misc AssignedTo: wine-bugs(a)winehq.org ReportedBy: dank(a)kegel.com Created an attachment (id=7776) --> (http://bugs.winehq.org/attachment.cgi?id=7776) +file,+msi,+setupapi,+seh log of setup.exe crystalenterprise 8 doesn't install on Wine; the installer aborts after a minute. The first indication of failure in a +msi,+setupapi log is the following line: err:msi:ITERATE_Actions Execution halted, action L"InstallExecute" returned 2 My untrained eye can't see the cause of the error. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #1 from James Hawkins <truiken(a)gmail.com> 2007-10-22 22:55:37 --- Created an attachment (id=8725) --> (http://bugs.winehq.org/attachment.cgi?id=8725) debug patch Can you apply this patch, make, run the installer and attach the terminal output to this report? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #2 from Dan Kegel <dank(a)kegel.com> 2007-10-24 13:40:10 --- Created an attachment (id=8745) --> (http://bugs.winehq.org/attachment.cgi?id=8745) Output with debug patch applied Here's the output. It still fails in the same way (though fonts seem more screwed up than before, so I had to type the license key in blind). -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 James Hawkins <truiken(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Component|wine-misc |wine-msi --- Comment #3 from James Hawkins <truiken(a)gmail.com> 2007-11-04 20:30:35 --- Thanks for debugging this. I'll send in a patch tonight. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #4 from James Hawkins <truiken(a)gmail.com> 2007-11-05 12:48:05 --- Can you retry with today's git? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 Dan Kegel <dank(a)kegel.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #7776 is|0 |1 obsolete| | Attachment #8745 is|0 |1 obsolete| | --- Comment #5 from Dan Kegel <dank(a)kegel.com> 2007-11-05 19:19:23 --- Created an attachment (id=8980) --> (http://bugs.winehq.org/attachment.cgi?id=8980) +file,+msi,+setupapi,+seh,+process,+text log of install failing Nope. Here's a log. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #6 from James Hawkins <truiken(a)gmail.com> 2007-11-06 02:02:04 --- I don't think this is the right log...this is a log from an Adobe Captivate 3 install. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #7 from Dan Kegel <dank(a)kegel.com> 2007-11-07 19:06:49 --- Sorry 'bout that. Here's a new run with today's git: http://kegel.com/wine/cr8.log.rz And here are a couple highlights: ... trace:msi:ACTION_CustomAction Handling custom action L"AddSamples.6281B734_38BE_11D3_93F3_00902741EDC6" (462 L"crazerpt.6281B734_38BE_11D3_93F3_00902741EDC6" L"wscript addsamples.vbs /name \"[SAMPLEFOLDERNAME]\" /description \"[SAMPLEFOLDERDESCRIPTION]\"") ... trace:msi:ACTION_ForceReboot Reboot command L"c:\\windows\\system32\\MsiExec.exe /@ \"0BF6FDCFA57A3D11F9E9000972175E37\"" err:msi:ITERATE_Actions Execution halted, action L"InstallFinalize" returned 1604 I don't have vbscript installed, for what it's worth... this was on a totally empty .wine directory. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #8 from James Hawkins <truiken(a)gmail.com> 2007-11-19 21:42:21 --- Well, my patch fixed the original problem, so now we're running into a problem with the reboot not happening. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #9 from Dan Kegel <dank(a)kegel.com> 2008-05-20 14:50:42 --- Still failing. Last four lines of log: err:msi:msi_dialog_handle_event Unknown progress message 3 fixme:msi:msi_unimplemented_action_stub RemoveExistingProducts -> 1 ignored L"Upgrade" table values err:msi:ITERATE_Actions Execution halted, action L"InstallFinalize" returned 1604 err:msi:ITERATE_Actions Execution halted, action L"ExecuteAction" returned 1604 On the bright side, Crystal Reports 8.5 (the next version?) seems to install fine. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #10 from Austin English <austinenglish(a)gmail.com> 2008-11-17 13:07:43 --- Is this still an issue in current (1.1.8 or newer) wine? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 Austin English <austinenglish(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Version|CVS/GIT |unspecified --- Comment #11 from Austin English <austinenglish(a)gmail.com> 2009-01-15 10:53:36 --- Removing deprecated CVS/GIT version tag. Please retest in current git. If still present, update version field to earliest known version of wine that had this bug. Thanks! -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 Jerome Leclanche <adys.wh(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |adys.wh(a)gmail.com --- Comment #12 from Jerome Leclanche <adys.wh(a)gmail.com> 2011-10-27 12:09:03 CDT --- Dan, ping. Is it still an issue? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #13 from Dan Kegel <dank(a)kegel.com> 2011-10-27 13:12:39 CDT --- Same as before. Log at failure: trace:msi:MSI_ProcessMessage (nil) (nil) (nil) 0 10 L"Action start 10:56:57: ForceReboot." trace:msi:msiobj_release object 0xee9370 destroyed trace:msi:ACTION_ForceReboot Reboot command L"C:\\windows\\system32\\MsiExec.exe /@ \"0BF6FDCFA57A3D11F9E9000972175E37\"" trace:msi:MSI_ProcessMessage 4000000 trace:msi:MSI_ProcessMessage (nil) (nil) (nil) 0 10 L"Action ended 10:56:57: ForceReboot. Return value 1604." err:msi:ITERATE_Actions Execution halted, action L"ForceReboot" returned 1604 And, um, this seems completely expected. ACTION_ForceReboot *always* returns #define ERROR_INSTALL_SUSPEND 1604 MSI_InstallPackage even expects ERROR_INSTALL_SUSPEND and handles it. So maybe the line in ITERATE_Actions is crying wolf? if (rc != ERROR_SUCCESS) ERR("Execution halted, action %s returned %i\n", debugstr_w(action), rc); and somebody who knows MSI well needs to take a look at the full log, attached. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #14 from Dan Kegel <dank(a)kegel.com> 2011-10-27 13:20:42 CDT --- Whoops, +msi log was too big to attach, here it is: http://kegel.com/wine/log-9448.txt.rz -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #15 from Hans Leidekker <hans(a)meelstraat.net> 2011-10-28 02:11:49 CDT --- Does this installer prompt for a reboot on Windows? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #16 from Dan Kegel <dank(a)kegel.com> 2011-10-28 08:29:07 CDT --- The progress bar finishes, then it goes back to the left for a pass of registering components, then it tries to start services... and on my windows 7, it put up an error dialog saying it could not start services. (There are a smattering of complaints about that on the web.) All this without a reboot prompt; maybe there would be one after it finished starting services, maybe not. I don't know how much effort this app is worth, since the next version installs and works in wine, so I'm happy to abandon if you're not curious about it yourself. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #17 from Hans Leidekker <hans(a)meelstraat.net> 2011-10-28 08:44:37 CDT --- (In reply to comment #16)
The progress bar finishes, then it goes back to the left for a pass of registering components, then it tries to start services... and on my windows 7, it put up an error dialog saying it could not start services. (There are a smattering of complaints about that on the web.) All this without a reboot prompt; maybe there would be one after it finished starting services, maybe not.
I don't know how much effort this app is worth, since the next version installs and works in wine, so I'm happy to abandon if you're not curious about it yourself.
It's interesting because I rarely see an installer that wants to suspend. Can you send me the file Z:\\media\\ENTERPRISE\\win32\\cer.msi by email? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #18 from Hans Leidekker <hans(a)meelstraat.net> 2011-10-31 05:46:33 CDT --- Created attachment 37220 --> http://bugs.winehq.org/attachment.cgi?id=37220 msi: Reboot on suspend. Does this patch help? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #19 from Dan Kegel <dank(a)kegel.com> 2011-10-31 06:05:02 CDT --- Not visibly, but the +msi log seems to show some progress. The installer still disappears abruptly, with log err:msi:ITERATE_Actions Execution halted, action L"ForceReboot" returned 1604 err:msi:ITERATE_Actions Execution halted, action L"ExecuteAction" returned 1604 but with +msi turned on, the log continues, and ends with trace:msi:MSI_ProcessMessage (nil) (nil) (nil) 0 8 L"1: You must simulate a Windows reboot to complete the installation. Click Yes to do this now or No if you want to do this later 2: " trace:msi:msiobj_release object 0x16cf18 destroyed trace:msi:MSIHiddenWindowProc 2 (nil) trace:msi:MSIHiddenWindowProc 130 (nil) so now it's a UI problem? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #20 from Dan Kegel <dank(a)kegel.com> 2011-10-31 06:06:17 CDT --- Created attachment 37221 --> http://bugs.winehq.org/attachment.cgi?id=37221 rzipped +msi log with latest patch on wine-1.3.31-147-gfe1f692 -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #21 from Hans Leidekker <hans(a)meelstraat.net> 2011-10-31 06:20:02 CDT --- (In reply to comment #19) ...
but with +msi turned on, the log continues, and ends with
trace:msi:MSI_ProcessMessage (nil) (nil) (nil) 0 8 L"1: You must simulate a Windows reboot to complete the installation. Click Yes to do this now or No if you want to do this later 2: " trace:msi:msiobj_release object 0x16cf18 destroyed trace:msi:MSIHiddenWindowProc 2 (nil) trace:msi:MSIHiddenWindowProc 130 (nil)
so now it's a UI problem?
Looks like it, the MSI_ProcessMessage trace reveals that this installer has not installed a UI handler, so it's probably msi's responsibility to show a dialog here. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #22 from Hans Leidekker <hans(a)meelstraat.net> 2011-10-31 07:23:14 CDT --- Created attachment 37223 --> http://bugs.winehq.org/attachment.cgi?id=37223 vbscript: Add a version resource. I may have found the cause of the suspend. Can you give this patch a try? -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #23 from Dan Kegel <dank(a)kegel.com> 2011-11-01 02:13:13 CDT --- That seems to help a lot. It now gets as far as trying to start a service. Like on Windows, this fails, but unlike on Windows, the error causes a fatal dialog right away (instead of a retry / cancel dialog, followed by a more fatal second service problem). I've uploaded a +msi,+seh,warn+heap log to http://kegel.com/wine/bug9444-log.txt.rz It seems there is a heap corruption, too, possibly from a custom action dll. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #24 from Hans Leidekker <hans(a)meelstraat.net> 2011-11-01 05:37:54 CDT --- (In reply to comment #23)
That seems to help a lot. It now gets as far as trying to start a service. Like on Windows, this fails, but unlike on Windows, the error causes a fatal dialog right away (instead of a retry / cancel dialog, followed by a more fatal second service problem). I've uploaded a +msi,+seh,warn+heap log to http://kegel.com/wine/bug9444-log.txt.rz It seems there is a heap corruption, too, possibly from a custom action dll.
There's a custom action called SetNameServerName which is supposed to set a command line parameter for a service called "Crystal Job Report Server":
trace:msi:ACTION_CustomAction Handling custom action L"SetNameServerName" (33 L"NAMESERVER" L"[ComputerName]")
It fails because we don't set the ComputerName property. So the server fails to initialize:
TheJobServer::initialize() TheJobServer::Initialize: you either have to specify a nameserver or a port number! warn:heap:validate_block_pointer Heap 0x110000: pointer 0x7ea98c60 is not inside heap
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http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #25 from Hans Leidekker <hans(a)meelstraat.net> 2011-11-01 05:44:42 CDT --- Created attachment 37234 --> http://bugs.winehq.org/attachment.cgi?id=37234 msi: Set the ComputerName property. Fix. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #26 from Dan Kegel <dank(a)kegel.com> 2011-11-01 09:04:55 CDT --- No change to user experience. I've uploaded new logs, http://kegel.com/wine/bug9444/log-namefixed.txt.rz http://kegel.com/wine/bug9444/log-namefixed-relay.txt.rz -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 --- Comment #27 from Austin English <austinenglish(a)gmail.com> 2011-11-01 13:27:54 CDT --- http://source.winehq.org/git/wine.git/commitdiff/3b9df46e0373d18ca8c4ccbea2b... http://source.winehq.org/git/wine.git/commitdiff/5266f34c3c36518459e4dfe380f... -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 Dan Kegel <dank(a)kegel.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |FIXED --- Comment #28 from Dan Kegel <dank(a)kegel.com> 2011-11-02 01:28:50 CDT --- The originally reported problem is fixed. The app still doesn't install, but the failure is different, see bug 28972. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 Alexandre Julliard <julliard(a)winehq.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED --- Comment #29 from Alexandre Julliard <julliard(a)winehq.org> 2011-11-04 14:15:38 CDT --- Closing bugs fixed in 1.3.32. -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Keywords| |download Fixed by SHA1| |3b9df46e0373d18ca8c4ccbea2b | |852735c7bd6e7 CC| |focht(a)gmx.net Version|unspecified |0.9.44. Severity|enhancement |normal --- Comment #30 from Anastasius Focht <focht(a)gmx.net> 2011-12-16 15:25:49 CST --- Hello, filling fields ... Regards -- Configure bugmail: http://bugs.winehq.org/userprefs.cgi?tab=email Do not reply to this email, post in Bugzilla using the above URL to reply. ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=9444 Anastasius Focht <focht(a)gmx.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Hardware|Other |x86 OS|other |Linux -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
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