[Bug 57796] New: Testcomplete fails to authenticate license key
https://bugs.winehq.org/show_bug.cgi?id=57796 Bug ID: 57796 Summary: Testcomplete fails to authenticate license key Product: Wine Version: 10.0 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs(a)winehq.org Reporter: francisco278herrera(a)gmail.com Distribution: --- Testcomplete fails to authenticate license key, this is not very obvious when running it on vanilla wine but if you run wine staging i believe it becomes more visible. i have attached the full console output from installation onwards using winetricks since i had difficulty saving console output for just the program. i ran the installer which then opens the program on it's own, the program itself starts to run with the first line that says 01f8:fixme:toolhelp:CreateToolhelp32Snapshot Unimplemented: heap list snapshot in the terminal. in vanilla wine the program installs successfully then opens a browser window to obtain a license key which fails silently and the program closes, then the program refuses to open past the splash screen. when the program fails it closes with 0994:err:menubuilder:InvokeShellLinker failed to extract icon from L"C:\\Program Files (x86)\\SmartBear\\TestComplete 15\\Help\\Getting Started With TestComplete 15.doc" in the terminal in wine staging i believe, the program behaves largely the same way but when authentication fails, the program says it failed to communicate with the backend or something similar. then when you close the program and open it again it gives an error about not being able to start or find the sentinel license? service or it gives an error about not having an active license? if i remember correctly the sentinel error appears the first time you try to open the program yourself, the license error appears the second time you try. based on what i have seen in game anticheat, the CreateToolhelp32Snapshot is used to verify a system's integrity so it is possible the program is not running due to the sentinel? DRM not being able to determine, or failing the system's integrity, not entirely sure this can be fixed in wine since they could just look at running wine processes and determine that it's not a windows system maybe? -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=57796 --- Comment #1 from F H <francisco278herrera(a)gmail.com> --- cloudflare does not let me submit attachments here so i posted it here: https://pastebin.com/JdSF95jd -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=57796 F H <francisco278herrera(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- URL| |https://smartbear.com/produ | |ct/testcomplete/ -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=57796 --- Comment #2 from F H <francisco278herrera(a)gmail.com> --- sorry for not noticing earlier i am not sure if the terminal output is usable. i installed dotnet 4.8 through 9 and all dotnet desktop using winetricks to make tt run, i also installed vcrun2022, gdi, vkd3d and dxvk otherwise the program crashes on startup saying it cannot focus a disabled or invisible window -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=57796 --- Comment #3 from F H <francisco278herrera(a)gmail.com> --- https://pastebin.com/Zgi9A7AV here's a terminal log without any native DLLs, with winetricks -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=57796 --- Comment #4 from F H <francisco278herrera(a)gmail.com> --- Created attachment 78000 --> https://bugs.winehq.org/attachment.cgi?id=78000 log created by testcomplete when the program opens after installation it gives a generic error message and creates a log like the one attached here. the second time the program is opened it gives an error, sorry doesn't crash, saying cannot focus a disabled or invisible window, the log made by the program is created at /home/<insert username>/.wine/drive_c/users/asdf/AppData/Local/SmartBear/TestComplete/15.0/Logs/ -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=57796 --- Comment #5 from F H <francisco278herrera(a)gmail.com> --- (In reply to F H from comment #4)
Created attachment 78000 [details] log created by testcomplete
when the program opens after installation it gives a generic error message and creates a log like the one attached here. the second time the program is opened it gives an error, sorry doesn't crash, saying cannot focus a disabled or invisible window, the log made by the program is created at /home/<insert username>/.wine/drive_c/users/asdf/AppData/Local/SmartBear/TestComplete/15.0/ Logs/
the log file from the program can be opened using kde krita -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=57796 F H <francisco278herrera(a)gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|Testcomplete fails to |Testcomplete doesn't open |authenticate license key | -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
https://bugs.winehq.org/show_bug.cgi?id=57796 --- Comment #6 from F H <francisco278herrera(a)gmail.com> --- changed the bug name to Testcomplete doesn't open since it doesn't rely on native dlls, previous name was Testcomplete fails to authenticate license key -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
http://bugs.winehq.org/show_bug.cgi?id=57796 --- Comment #7 from F H <francisco278herrera(a)gmail.com> --- (In reply to F H from comment #3)
https://pastebin.com/Zgi9A7AV here's a terminal log without any native DLLs, with winetricks
Looking at this log, i assume that the program fails because wine is missing the CreateToolhelp32Snapshot system call. -- Do not reply to this email, post in Bugzilla using the above URL to reply. You are receiving this mail because: You are watching all bug changes.
participants (1)
-
WineHQ Bugzilla