[Bug 59793] New: zeiss zen lite fails to install - installer crashes

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=59793

            Bug ID: 59793
           Summary: zeiss zen lite fails to install - installer crashes
           Product: Wine
           Version: 11.9
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 81031
  --> http://bugs.winehq.org/attachment.cgi?id=81031
backtrace  of crash when trying to install ZeissZenLite

Trying to install zeiss zen lite (download is available from here  [1]) in a
new WINEPREFIX fails with a crash. The backtrace is attached. 

[1] https://www.zeiss.com/microscopy/en/products/software/zeiss-zen-lite.html
[2]
https://zeiss-microscopy-installer.azureedge.net/public/latest/ZeissMicrosco...

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[Bug 59793] zeiss zen lite fails to install - installer crashes

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=59793

Bernhard Übelacker <[e-mail]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #1 from Bernhard Übelacker <[e-mail]> ---
Hello, please also attach the console output of such an failing start attempt.
The crash observed by winedbg may be just a result
of some previous failure in .net/mono before.

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[Bug 59793] zeiss zen lite fails to install - installer crashes

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=59793

--- Comment #2 from Alois Schlögl <[e-mail]> ---
Created attachment 81032
  --> http://bugs.winehq.org/attachment.cgi?id=81032
winedebug log installing Zeiss-Zen-Lite

this is the debug log of attempt to install zeiss zen lite in a fresh
WINEPREFIX

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[Bug 59793] zeiss zen lite fails to install - installer crashes

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=59793

--- Comment #3 from Rafał Mużyło <[e-mail]> ---
> 0248:err:eventlog:ReportEventW L" ---> System.Globalization.CultureNotFoundException: Culture is not supported. (Parameter 'name')\r\n"
> 0248:err:eventlog:ReportEventW L"bgc is an invalid culture identifier.\r\n"
> 0

...so again, something like bug 59679.

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[Bug 59793] zeiss zen lite fails to install - installer crashes

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=59793

--- Comment #4 from Alois Schlögl <[e-mail]> ---
Created attachment 81040
  --> http://bugs.winehq.org/attachment.cgi?id=81040
winedebug log installing Zeiss-Zen-Lite with
DOTNET_SYSTEM_GLOBALIZATION_USENLS=1

Attached is the winedebug log when running with 
   DOTNET_SYSTEM_GLOBALIZATION_USENLS=1 

This does not crash (so no backtrace). This confirms that bug #59679 is
related. 

However, the installer fails eventually as well (some files are copied into the
wineprefix).

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[Bug 59793] zeiss zen lite fails to install - installer crashes

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=59793

Louis Lenders <[e-mail]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #5 from Louis Lenders <[e-mail]> ---
(In reply to Alois Schlögl from comment #4)
> Created attachment 81040 [details]
> winedebug log installing Zeiss-Zen-Lite with
> DOTNET_SYSTEM_GLOBALIZATION_USENLS=1

0254:err:eventlog:ReportEventW L"   at
System.Environment.FailFast(System.String)\n"
0254:err:eventlog:ReportEventW L"   at
MS.Internal.Shaping.TypefaceMap.MapUnresolvedCharacters(System.Windows.Media.TextFormatting.CharacterBufferRange,
System.Globalization.CultureInfo, System.Globalization.CultureInfo,
MS.Internal.FontFace.PhysicalFontFamily, Int32 ByRef, MS.Internal.SpanVector,
Int32, Int32 ByRef)\n"
0254:err:eventlog:ReportEventW L"   at
MS.Internal.Shaping.TypefaceMap.MapByFontFamilyList(System.Windows.Media.TextFormatting.CharacterBufferRange,
System.Globalization.CultureInfo, System.Globalization.CultureInfo,
System.Windows.Media.FontFamily[], 


Try if 'winetricks arial' works around it?

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[Bug 59793] zeiss zen lite fails to install - installer crashes

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=59793

--- Comment #6 from Alois Schlögl <[e-mail]> ---
I confirm that using these workarounds 

   winetricks arial 
   export DOTNET_SYSTEM_GLOBALIZATION_USENLS=1

allows to run the installer. There was one dialog box with YES and NO options,
but only the NO button was visible. One could guess that the YES button needed
to be there as well. After finding the YES button, the installation proceeded
ok. 

And eventually the Zeiss Software installer started as well.  
One can navigate through the menues and options of the installer.

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[Bug 59793] zeiss zen lite fails to install - installer crashes

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=59793

Louis Lenders <[e-mail]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download
                URL|                            |https://zeiss-microscopy-in
                   |                            |staller.azureedge.net/publi
                   |                            |c/latest/ZeissMicroscopyIns
                   |                            |taller.msi
         Resolution|---                         |DUPLICATE
             Status|UNCONFIRMED                 |RESOLVED

--- Comment #7 from Louis Lenders <[e-mail]> ---
(In reply to Alois Schlögl from comment #6)
> I confirm that using these workarounds
>
> winetricks arial 
>    export DOTNET_SYSTEM_GLOBALIZATION_USENLS=1
>
> allows to run the installer.
>
> And eventually the Zeiss Software installer started as well.  
> One can navigate through the menues and options of the installer.

So basically this is a duplicate of
https://bugs.winehq.org/show_bug.cgi?id=59679 the resolve as such then. Symptom
-->

0200:err:eventlog:ReportEventW L"bgc is an invalid culture identifier.\r\n"

*** This bug has been marked as a duplicate of bug 59679 ***

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[Bug 59793] zeiss zen lite fails to install - installer crashes

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=59793

Alistair Leslie-Hughes <[e-mail]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #8 from Alistair Leslie-Hughes <[e-mail]> ---
Closing duplicate.

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