https://bugs.winehq.org/show_bug.cgi?id=40432
Bug ID: 40432 Summary: the program Battle.net helper.exe has encountered a serious problem and needs to close. Product: Wine Version: 1.9.7 Hardware: x86 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: kilzzz@hotmail.com Distribution: ---
When starting the Battle.net launcher to start Diablo 3 the error in the title of this report pops up since the last update.
"the program Battle.net helper.exe has encountered a serious problem and needs to close."
I have tried *Searching for a solution. *Diffrent wine versions *Other windows versions (started with XP ) *Deleted my .wine folder and did a fresh install of Diablo 3. The application was working fine before the update. Clocking on close closes in the error box the application. Running Arch Linux, Play on linux as a wine application installer.
Here is the info the box gives. Unhandled exception: page fault on read access to 0x0000049c in 32-bit code (0x10b489bb). Register dump: CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b EIP:10b489bb ESP:0033c848 EBP:0033c850 EFLAGS:00010246( R- -- I Z- -P- ) EAX:00000000 EBX:00000001 ECX:3f628838 EDX:3f9b62c0 ESI:0033c880 EDI:53318960 Stack dump: 0x0033c848: 0033ca48 53c48000 0033c8d4 10b48f07 0x0033c858: 0033c880 53c48000 53266e78 3fb10f6c 0x0033c868: 00000001 532f5588 00000001 00000001 0x0033c878: 53c48000 53c48001 3fb10f6c 00000001 0x0033c888: 00000001 00000000 3f800000 00000000 0x0033c898: 00000055 00000000 00000000 00000000 Backtrace: =>0 0x10b489bb in libcef (+0xb489bb) (0x0033c850) 1 0x10b48f07 in libcef (+0xb48f06) (0x0033c8d4) 2 0x10b5458b in libcef (+0xb5458a) (0x0033c9e0) 3 0x10b55ca2 in libcef (+0xb55ca1) (0x0033cb04) 4 0x10aecb9e in libcef (+0xaecb9d) (0x0033d528) 5 0x10aec945 in libcef (+0xaec944) (0x0033d6a0) 6 0x10aec59d in libcef (+0xaec59c) (0x0033d730) 7 0x10adcbfe in libcef (+0xadcbfd) (0x0033d7c4) 8 0x10adc045 in libcef (+0xadc044) (0x0033d7e8) 9 0x10acc1b0 in libcef (+0xacc1af) (0x0033d800) 10 0x10adc3d9 in libcef (+0xadc3d8) (0x0033d854) 11 0x10adc90b in libcef (+0xadc90a) (0x0033d888) 12 0x10adcc0e in libcef (+0xadcc0d) (0x0033d91c) 13 0x10adc045 in libcef (+0xadc044) (0x0033d940) 14 0x10acc1b0 in libcef (+0xacc1af) (0x0033d958) 15 0x10adc3d9 in libcef (+0xadc3d8) (0x0033d9ac) 16 0x10adc90b in libcef (+0xadc90a) (0x0033d9e0) 17 0x10adcc0e in libcef (+0xadcc0d) (0x0033da74) 18 0x10adc045 in libcef (+0xadc044) (0x0033da98) 19 0x10acc1b0 in libcef (+0xacc1af) (0x0033dab0) 20 0x10adc3d9 in libcef (+0xadc3d8) (0x0033db04) 21 0x10adc90b in libcef (+0xadc90a) (0x0033db38) 22 0x10adcc0e in libcef (+0xadcc0d) (0x0033dbcc) 23 0x10adc045 in libcef (+0xadc044) (0x0033dbf0) 24 0x10acc1b0 in libcef (+0xacc1af) (0x0033dc08) 25 0x10adc3d9 in libcef (+0xadc3d8) (0x0033dc5c) 26 0x10adc90b in libcef (+0xadc90a) (0x0033dc90) 27 0x10adcc0e in libcef (+0xadcc0d) (0x0033dd24) 28 0x10adc045 in libcef (+0xadc044) (0x0033dd48) 29 0x10acc1b0 in libcef (+0xacc1af) (0x0033dd60) 30 0x10b25a74 in libcef (+0xb25a73) (0x0033dd74) 31 0x10adbb35 in libcef (+0xadbb34) (0x0033dd94) 32 0x10b5607b in libcef (+0xb5607a) (0x0033ddbc) 33 0x10b55b7e in libcef (+0xb55b7d) (0x0033dee8) 34 0x10aecb9e in libcef (+0xaecb9d) (0x0033e90c) 35 0x10aec945 in libcef (+0xaec944) (0x0033ea84) 36 0x10aec59d in libcef (+0xaec59c) (0x0033eb14) 37 0x10adcbfe in libcef (+0xadcbfd) (0x0033eba8) 38 0x10adc045 in libcef (+0xadc044) (0x0033ebcc) 39 0x10acc1b0 in libcef (+0xacc1af) (0x0033ebe4) 40 0x10adc3d9 in libcef (+0xadc3d8) (0x0033ec38) 41 0x10adc90b in libcef (+0xadc90a) (0x0033ec6c) 42 0x10adcc0e in libcef (+0xadcc0d) (0x0033ed00) 43 0x10adc045 in libcef (+0xadc044) (0x0033ed24) 44 0x10acc1b0 in libcef (+0xacc1af) (0x0033ed3c) 45 0x10adc3d9 in libcef (+0xadc3d8) (0x0033ed90) 46 0x10adc90b in libcef (+0xadc90a) (0x0033edc4) 47 0x10adcc0e in libcef (+0xadcc0d) (0x0033ee58) 48 0x10adc045 in libcef (+0xadc044) (0x0033ee7c) 49 0x10acc1b0 in libcef (+0xacc1af) (0x0033ee94) 50 0x10adc3d9 in libcef (+0xadc3d8) (0x0033eee8) 51 0x10adc90b in libcef (+0xadc90a) (0x0033ef1c) 52 0x10adcc0e in libcef (+0xadcc0d) (0x0033efb0) 53 0x10adc045 in libcef (+0xadc044) (0x0033efd4) 54 0x10acc1b0 in libcef (+0xacc1af) (0x0033efec) 55 0x10adc3d9 in libcef (+0xadc3d8) (0x0033f040) 56 0x10adc90b in libcef (+0xadc90a) (0x0033f074) 57 0x10adcc0e in libcef (+0xadcc0d) (0x0033f108) 58 0x10adc045 in libcef (+0xadc044) (0x0033f12c) 59 0x10acc1b0 in libcef (+0xacc1af) (0x0033f144) 60 0x10adc3d9 in libcef (+0xadc3d8) (0x0033f198) 61 0x10adc90b in libcef (+0xadc90a) (0x0033f1cc) 62 0x10adcc0e in libcef (+0xadcc0d) (0x0033f260) 63 0x10adc045 in libcef (+0xadc044) (0x0033f284) 64 0x10acc1b0 in libcef (+0xacc1af) (0x0033f29c) 65 0x10adc3d9 in libcef (+0xadc3d8) (0x0033f2f0) 66 0x10adc90b in libcef (+0xadc90a) (0x0033f324) 67 0x10adcc0e in libcef (+0xadcc0d) (0x0033f3b8) 68 0x10adc045 in libcef (+0xadc044) (0x0033f3dc) 69 0x10acc1b0 in libcef (+0xacc1af) (0x0033f3f4) 70 0x10a93824 in libcef (+0xa93823) (0x0033f430) 71 0x108612e6 in libcef (+0x8612e5) (0x0033f484) 72 0x108605fc in libcef (+0x8605fb) (0x0033f4fc) 73 0x108647a8 in libcef (+0x8647a7) (0x0033f528) 74 0x108645c5 in libcef (+0x8645c4) (0x0033f544) 75 0x108aa2f1 in libcef (+0x8aa2f0) (0x0033f558) 76 0x1066a92f in libcef (+0x66a92e) (0x0033f568) 77 0x106525a6 in libcef (+0x6525a5) (0x0033f598) 78 0x118c68a3 in libcef (+0x18c68a2) (0x0033f6ac) 79 0x118c84c0 in libcef (+0x18c84bf) (0x0033f6c0) 80 0x118c8abf in libcef (+0x18c8abe) (0x0033f6e8) 81 0x1014d141 in libcef (+0x14d140) (0x0033f790) 82 0x10124df8 in libcef (+0x124df7) (0x0033f880) 83 0x10124606 in libcef (+0x124605) (0x0033f918) 84 0x1014ea97 in libcef (+0x14ea96) (0x0033f93c) 85 0x10124bb0 in libcef (+0x124baf) (0x0033f96c) 86 0x10124b66 in libcef (+0x124b65) (0x0033f990) 87 0x11c40ebc in libcef (+0x1c40ebb) (0x0033fc08) 88 0x114e4bee in libcef (+0x14e4bed) (0x0033fc28) 89 0x114e4aa6 in libcef (+0x14e4aa5) (0x0033fc88) 90 0x114e3de3 in libcef (+0x14e3de2) (0x0033fc98) 91 0x10078eec in libcef (+0x78eeb) (0x0033fd5c) 92 0x10046fcd in libcef (+0x46fcc) (0x0033fd80) 93 0x00485fdb in battle.net helper (+0x85fda) (0x0033fd9c) 94 0x004014af in battle.net helper (+0x14ae) (0x0033fdcc) 95 0x0049cb89 in battle.net helper (+0x9cb88) (0x0033fe60) 96 0x7b465b7c call_process_entry+0xb() in kernel32 (0x0033fe78) 97 0x7b466dab in kernel32 (+0x46daa) (0x0033feb8) 98 0x7bc84600 call_thread_func_wrapper+0xb() in ntdll (0x0033fed8) 99 0x7bc8776d call_thread_func+0x7c() in ntdll (0x0033ffa8) 100 0x7bc845de RtlRaiseException+0x21() in ntdll (0x0033ffc8) 101 0x7bc55bde call_dll_entry_point+0x36d() in ntdll (0x0033ffe8) 102 0x6802dcbd wine_call_on_stack+0x1c() in libwine.so.1 (0x00000000) 103 0x6802dd7b wine_switch_to_stack+0x2a() in libwine.so.1 (0xbfffdae8) 104 0x7bc5c011 LdrInitializeThunk+0x240() in ntdll (0xbfffdb38) 105 0x7b46d6f0 __wine_kernel_init+0xbbf() in kernel32 (0xbfffea58) 106 0x7bc5cf43 __wine_process_init+0x182() in ntdll (0xbfffeae8) 107 0x6802c0a2 wine_init+0x2a1() in libwine.so.1 (0xbfffeb48) 108 0x7c000beb main+0x7a() in <wine-loader> (0xbfffef88) 109 0x68239527 __libc_start_main+0xf6() in libc.so.6 (0x00000000) 0x10b489bb: movl 0x49c(%eax),%ecx Modules: Module Address Debug info Name (109 modules) PE 400000- 554000 Export battle.net helper PE 1cc0000- 1e65000 Deferred ffmpegsumo PE 10000000-12408000 Export libcef ELF 68000000-68024000 Deferred ld-linux.so.2 ELF 68025000-681db000 Dwarf libwine.so.1 ELF 681db000-681ee000 Deferred psapi<elf> -PE 681e0000-681ee000 \ psapi ELF 681ee000-68202000 Deferred dhcpcsvc<elf> -PE 681f0000-68202000 \ dhcpcsvc ELF 68204000-68221000 Deferred libpthread.so.0 ELF 68221000-683d6000 Dwarf libc.so.6 ELF 683d6000-683db000 Deferred libdl.so.2 ELF 683dd000-683e6000 Deferred librt.so.1 ELF 683e6000-6843b000 Deferred libm.so.6 ELF 685d3000-685e6000 Deferred libnss_files.so.2 ELF 685e6000-68661000 Deferred shlwapi<elf> -PE 685f0000-68661000 \ shlwapi ELF 68661000-687c0000 Deferred user32<elf> -PE 68670000-687c0000 \ user32 ELF 687c0000-688e2000 Deferred gdi32<elf> -PE 687d0000-688e2000 \ gdi32 ELF 688e2000-6895d000 Deferred advapi32<elf> -PE 688f0000-6895d000 \ advapi32 ELF 6895d000-68976000 Deferred version<elf> -PE 68960000-68976000 \ version ELF 68976000-689b8000 Deferred winspool<elf> -PE 68980000-689b8000 \ winspool ELF 689b8000-68aa8000 Deferred comdlg32<elf> -PE 689c0000-68aa8000 \ comdlg32 ELF 68aa8000-68cf3000 Deferred shell32<elf> -PE 68ac0000-68cf3000 \ shell32 ELF 68cf3000-68dff000 Deferred comctl32<elf> -PE 68d00000-68dff000 \ comctl32 ELF 68dff000-68f45000 Deferred ole32<elf> -PE 68e20000-68f45000 \ ole32 ELF 68f45000-68fcb000 Deferred rpcrt4<elf> -PE 68f50000-68fcb000 \ rpcrt4 ELF 68fcb000-69110000 Deferred oleaut32<elf> -PE 68fe0000-69110000 \ oleaut32 ELF 69110000-6914f000 Deferred winhttp<elf> -PE 69120000-6914f000 \ winhttp ELF 6914f000-6916b000 Deferred jsproxy<elf> -PE 69150000-6916b000 \ jsproxy ELF 6916b000-69183000 Deferred userenv<elf> -PE 69170000-69183000 \ userenv ELF 69183000-69227000 Deferred urlmon<elf> -PE 69190000-69227000 \ urlmon ELF 69227000-692a4000 Deferred wininet<elf> -PE 69230000-692a4000 \ wininet ELF 692a4000-692bd000 Deferred libz.so.1 ELF 692bd000-692e4000 Deferred mpr<elf> -PE 692c0000-692e4000 \ mpr ELF 692e4000-6931f000 Deferred ws2_32<elf> -PE 692f0000-6931f000 \ ws2_32 ELF 6931f000-69336000 Deferred wtsapi32<elf> -PE 69320000-69336000 \ wtsapi32 ELF 69336000-693f0000 Deferred winmm<elf> -PE 69340000-693f0000 \ winmm ELF 693f0000-6941a000 Deferred msacm32<elf> -PE 69400000-6941a000 \ msacm32 ELF 6941a000-6943e000 Deferred imm32<elf> -PE 69420000-6943e000 \ imm32 ELF 6943e000-6949d000 Deferred oleacc<elf> -PE 69450000-6949d000 \ oleacc ELF 6949d000-694d0000 Deferred secur32<elf> -PE 694a0000-694d0000 \ secur32 ELF 694d0000-694ff000 Deferred netapi32<elf> -PE 694e0000-694ff000 \ netapi32 ELF 694ff000-69527000 Deferred iphlpapi<elf> -PE 69510000-69527000 \ iphlpapi ELF 69550000-69569000 Deferred libresolv.so.2 ELF 69569000-6963a000 Deferred crypt32<elf> -PE 69570000-6963a000 \ crypt32 ELF 6963a000-6967f000 Deferred usp10<elf> -PE 69640000-6967f000 \ usp10 ELF 6967f000-696f0000 Deferred setupapi<elf> -PE 69690000-696f0000 \ setupapi ELF 696f0000-69815000 Deferred msvcp100<elf> -PE 69730000-69815000 \ msvcp100 ELF 69815000-698e3000 Deferred msvcr100<elf> -PE 69830000-698e3000 \ msvcr100 ELF 698e3000-699b2000 Deferred libfreetype.so.6 ELF 699b2000-699c3000 Deferred libbz2.so.1.0 ELF 699c3000-69a00000 Deferred libpng16.so.16 ELF 69a00000-69a80000 Deferred libharfbuzz.so.0 ELF 69a80000-69ba6000 Deferred libglib-2.0.so.0 ELF 69ba6000-69c1b000 Deferred libpcre.so.1 ELF 69c1b000-69c64000 Deferred libfontconfig.so.1 ELF 69c64000-69c8e000 Deferred libexpat.so.1 ELF 69d02000-69d96000 Deferred winex11<elf> -PE 69d10000-69d96000 \ winex11 ELF 69dbf000-69dd4000 Deferred libxext.so.6 ELF 69dd4000-69f23000 Deferred libx11.so.6 ELF 69f23000-69f4a000 Deferred libxcb.so.1 ELF 69f4a000-69f4e000 Deferred libxau.so.6 ELF 69f4e000-69f55000 Deferred libxdmcp.so.6 ELF 69f55000-69f5c000 Deferred libxxf86vm.so.1 ELF 69f5c000-69f68000 Deferred libxrender.so.1 ELF 69f68000-69f75000 Deferred libxrandr.so.2 ELF 69f75000-69f88000 Deferred libxi.so.6 ELF 69f88000-69f93000 Deferred libxcursor.so.1 ELF 69f93000-69f99000 Deferred libxfixes.so.3 ELF 69f99000-69fd2000 Deferred uxtheme<elf> -PE 69fa0000-69fd2000 \ uxtheme ELF 7b400000-7b7e8000 Dwarf kernel32<elf> -PE 7b420000-7b7e8000 \ kernel32 ELF 7bc00000-7bcf7000 Dwarf ntdll<elf> -PE 7bc10000-7bcf7000 \ ntdll ELF 7c000000-7c003000 Dwarf <wine-loader> Threads: process tid prio (all id:s are in hex) 0000000e services.exe 0000002e 0 0000001d 0 00000014 0 00000010 0 0000000f 0 00000012 winedevice.exe 0000001c 0 00000019 0 00000018 0 00000013 0 0000001a plugplay.exe 00000020 0 0000001f 0 0000001b 0 00000028 explorer.exe 0000002c 0 0000002b 0 0000002a 0 00000029 0 00000037 Agent.exe 0000000c 0 00000047 0 00000046 0 00000045 0 00000044 0 00000043 0 00000042 0 00000041 0 00000040 0 0000003c 0 00000038 0 0000003a wineconsole.exe 0000003b 0 0000000b Battle.net.exe 00000072 0 00000071 0 00000070 0 0000006f 0 0000006b 0 0000006a 0 00000069 0 00000064 0 0000005f 0 00000058 0 00000055 -2 0000005b 0 00000067 0 00000066 0 0000005d 0 0000005a 0 00000056 0 00000052 0 00000051 0 00000050 0 0000004f 0 0000004e 0 0000004d 0 0000004c 0 0000004b 0 0000004a 0 00000049 0 00000048 0 00000032 0 00000039 0 00000027 0 0000001e 0 00000026 0 00000031 0 00000016 0 00000034 0 00000033 0 00000036 0 00000024 15 0000000d 0 00000017 0 0000002f 0 0000002d 0 0000003f 0 0000003e 0 0000003d 0 00000022 0 00000025 0 00000021 0 00000059 (D) C:\Program Files\Battle.net\Battle.net.7074\Battle.net Helper.exe 0000006e 0 0000006d 0 00000068 0 00000057 0 00000054 0 00000065 0 00000023 0 00000009 0 00000063 0 00000062 0 00000061 0 00000060 0 0000005e 0 <== System information: Wine build: wine-1.9.7 Platform: i386 Version: Windows XP Host system: Linux Host version: 4.4.5-1-ARCH