http://bugs.winehq.org/show_bug.cgi?id=21736
--- Comment #11 from Alexandre Julliard julliard@winehq.org 2011-11-29 03:43:33 CST --- (In reply to comment #10)
In my software development career had a person in my shop responded in that way to a customer they would have been shown the door ... pronto ...
If you are not happy with the service, feel free to ask for a refund.