https://bugs.winehq.org/show_bug.cgi?id=53075
Bug ID: 53075 Summary: Spitfire Audio App 3.3.23: crashes/freezes after login Product: Wine Version: 7.9 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: nonamedboy@outlook.com Distribution: ---
Created attachment 72495 --> https://bugs.winehq.org/attachment.cgi?id=72495 Archive containing logs and a screenshot
System information ------------------ Distribution : Kubuntu 22.04 LTS Kernel : 5.15.0-30-generic Architecture : x86_64 CPU : Intel Core i7-12700F Wine version : wine-7.9 / 7.9~jammy-1 Wine package name : wine-devel Wine package source : https://dl.winehq.org/wine-builds/ubuntu/dists/jammy/winehq-jammy.sources Installed programs : * Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30139 [installed by Spitfire Audio] * Spitfire Audio version 3.3.23 * Wine Mono Runtime 7.2.0 * Wine Mono Windows Support 7.2.0 Changed Settings : Wine Windows version (7, 8, 8.1, 10)
Application information ----------------------- Application : Spitfire Audio App Application version : 3.3.23 Official URL : https://www.spitfireaudio.com/library-manager/download/win/ Archive.org URL : https://web.archive.org/web/20220524211003/https://d1t3zg51rvnesz.cloudfront... AppDB URL : https://appdb.winehq.org/objectManager.php?sClass=application&iId=19759 Installation path : "~/.wine/drive_c/Program Files/Spitfire Audio/" Installer file name : SpitfireAudio-Win-3.3.23.exe Installer SHA1 : cf91f0ff1a60a3b0584b8587b78105100eb0b4d0 Executable file name: Spitfire Audio.exe Executable SHA1 : b5370fb6fbf3926d48dfee23817e043ff35a4f72
Bug information --------------- Type of bug : crash/freeze; could be regression - AppDB indicates a silver rating with 7.2-staging Symptom : the application does either crash or not respond (seems to be random) and has to be terminated forcefully Condition : during startup, after login Last error message : 01b4:err:sync:RtlpWaitForCriticalSection section 00000000002300C8 "dlls/ntdll/heap.c: main process heap section" wait timed out in thread 01b4, blocked by 0100, retrying (60 sec)
Steps to reproduce the bug -------------------------- 0. Reset the default wine prefix 1. Install the Spitfire Audio App in the default wine prefix 2. Open Terminal here: "~/.wine/drive_c/Program\ Files/Spitfire\ Audio/" 3. Run Spitfire Audio.exe: "wine Spitfire\ Audio.exe" 4. Click on "DECLINE" when asked about data collection 5. Enter username and password (free account needed) 6. Click on "LOGIN" 7. You will see the loading screen (circle shaped bar) fill to about 50%-100%, then the application will either crash or not respond
Attachments ----------- wine_bug_report_spitfire.zip: - app_log.txt : contains the logs created by Spitfire Audio App - bug_info.txt : contains this description - Screenshot_20220524_225202.png: a screenshot of the frozen Spitfire Audio App - wine_log.txt : contains the logs created by wine
Checklist --------- - bug writing guidelines : checked - most frequently reported bugs : no match found - known issues : may be related to https://bugs.winehq.org/show_bug.cgi?id=31882 - regression test : N/A