[Bug 31993] New: Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

Bug #: 31993
           Summary: Netflix on Firefox hangs with loading bar at 100%
           Product: Wine
           Version: 1.5.15
          Platform: x86
        OS/Version: Linux
            Status: NEW
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]
        Depends on: 31858
    Classification: Unclassified

After working around Bug #31858 Netflix still cannot load movies.  The player
now just barely loads the movie (blanks the screen) and the first second of the
movie is heard, but after that the player just hangs.  It's possible that the
issue is that "streaming" data is not yet unsupported (this can be seen at
http://web.sldrm.video.msn.com/d1/sldrm.html).

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #1 from Erich Hoover  2012-10-17 15:12:19 CDT ---
Steps to reproduce:
0) Create a new Wine prefix and do not install Mono
1) Apply attachment 42172 to work around Bug #31858.
2) Download and install a recent Windows version of Firefox:
wget -O Firefox-14.0.1.exe
http://download.mozilla.org/?product=firefox-14.0.1-funnelcake13&os=win&...;
wine Firefox-14.0.1.exe
3) Launch Firefox
4) Download the Silverlight 4.x installer from within Wine Firefox (
http://go.microsoft.com/fwlink/?LinkID=149156&v=4.0 ).  Due to Bug #31881 you
should not install Silverlight 5.x
5) Click "Save File" to save the Silverlight installer
6) Double click the "Silverlight.exe" file in the download window and click
"Ok"
7) Click "Install now"
8) Uncheck "Enable Microsoft Update" and click "Next>" and then click "Close"
9) Login to Netflix and attempt to play a movie/show

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

Austin English  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #2 from Austin English  2012-10-17 15:15:57 CDT ---
(In reply to comment #1)
> Steps to reproduce:
> 0) Create a new Wine prefix and do not install Mono

Does mono break this in some way? Or simply isn't needed?

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #3 from Erich Hoover  2012-10-17 15:38:19 CDT ---
(In reply to comment #2)
> (In reply to comment #1)
> > Steps to reproduce:
> > 0) Create a new Wine prefix and do not install Mono
>
> Does mono break this in some way? Or simply isn't needed?

That's an old instruction from when I didn't realize that you don't need .NET
to use Silverlight.  I've tested this now and it works just fine with a prefix
that contains Mono.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

Mike Ellery  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #4 from Erich Hoover  2012-10-18 10:39:44 CDT ---
Ok, just a quick digging into this indicates that the problem may be related to
an exception:
0046:Call KERNEL32.WideCharToMultiByte(0000fde9,00000000,05f58fc0
L"System.Collections.Generic.KeyNotFoundException:
[Arg_KeyNotFound]\r\nArguments: \r\nDebugging resource strings are unavailable.
Often the key and arguments provide sufficient information to diagnose the
problem. See
http://go.microsoft.com/fwlink/?linkid=106663&Version=4.1.10329.0&Fi...)
ret=0169ebd5

This occurs almost immediately after trying to work with a strange URL:
pack://application/Netflix.Silverlight.CBPApp;component/Effects/BrightnessContrast.ps
which distinctly has no entry in PROTOCOLS\Handler\pack ...

I probably won't have time to look into this much more for a few weeks, but
this seems like a good place to start if anyone else has some time.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

Ben Klopfenstein  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

Erich Hoover  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|-unknown                    |wininet

--- Comment #5 from Erich Hoover  2012-10-30 11:51:21 CDT ---
Based on a hunch (an InternetCrackUrlW call before the crash) I pulled in a
native wininet DLL and that successfully works around the issue in this bug. 
Netflix will finally play videos successfully!

My suspicion is that InternetCrackUrlW returns something unexpected, but I'll
have to dig into it a little deeper to find out for sure.  After Bug #31858 is
committed then I'll look into this a little deeper, I just had a few spare
minutes and I wanted to test out this hunch.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #6 from Erich Hoover  2012-10-30 12:38:18 CDT ---
Created attachment 42333
  --> http://bugs.winehq.org/attachment.cgi?id=42333
Fix InternetCrackUrl parsing URLs containing a semicolon.

Well, apparently this was easier to look into than I thought (though I really
shouldn't have taken the time anyway).  It looks like InternetCrackUrl should
not consider a semicolon as the start of "extra" data (see attachment).  With
this fixed then Netflix will load properly without native wininet.

Note: You still need to work around Bug #31858, but you also need to make sure
you don't move the mouse over the player until it's finished loading - this
causes it to lock up for some reason.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

André H.  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

Bobby Powers  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #7 from Bobby Powers  2012-10-31 20:56:21 CDT ---
(In reply to comment #6)
> Created attachment 42333 [details]
> Fix InternetCrackUrl parsing URLs containing a semicolon.
>
> Well, apparently this was easier to look into than I thought (though I really
> shouldn't have taken the time anyway).  It looks like InternetCrackUrl should
> not consider a semicolon as the start of "extra" data (see attachment).  With
> this fixed then Netflix will load properly without native wininet.
>
> Note: You still need to work around Bug #31858, but you also need to make sure
> you don't move the mouse over the player until it's finished loading - this
> causes it to lock up for some reason.

With just this patch (wininet: Fix InternetCrackUrl parsing URLs containing a
semicolon. from http://source.winehq.org/patches/data/91571) and the partial
patch from 31858, netflix works.

amazing work

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

Dr. Wes Snyder V  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #8 from Dr. Wes Snyder V  2012-11-05 13:21:53 CST ---
Hello,

I can confirm the the three patches:

[1/3] http://source.winehq.org/patches/data/91569
[2/3] http://source.winehq.org/patches/data/91570
[3/3] http://source.winehq.org/patches/data/91571

from thread http://bugs.winehq.org/show_bug.cgi?id=31858 make Netflix work. I
followed the guide here, no mono (did not ask for it), no other winetrickery,
Firefox 14, and Silverlight 4.x.

I want to make a note this only works for 32bit LINUX. Under my main 64bit
Ubuntu 12.04, Netflix still errors out.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #9 from Dr. Wes Snyder V  2012-11-05 14:36:17 CST ---
Hello,

Update, I can play NetFlix on my 64bit Ubuntu after I created a 32bit PREFIX. I
moved the proper folders from my 32bit VM to a folder on my 64bit and pointed
Firefox in the PREFIX to this wine. The folders resided at usr/local: bin,
include, lib, and share.

I can try from a chroot as well. I already have the chroot setup on the 64bit
OS. I am confident this will work from the chroot as well. I know a 64bit
PREFIX will not work as I have tried the patches already.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #10 from André H.  2012-11-05 15:55:15 CST ---
(In reply to comment #9)
> Hello,
>
> Update, I can play NetFlix on my 64bit Ubuntu after I created a 32bit PREFIX. I
> moved the proper folders from my 32bit VM to a folder on my 64bit and pointed
> Firefox in the PREFIX to this wine. The folders resided at usr/local: bin,
> include, lib, and share.

Remember: You can simply create a 32bit WINEPREFIX on 64bit Linux e.g.:
WINEARCH=win32 WINEPREFIX=~/.winenetflix32 wineboot

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #11 from Dr. Wes Snyder V  2012-11-05 16:17:32 CST ---
Hello,

Yes, thanks. However, creating the 32bit PREFIX does not aide in changing the
code and compiling a 32bit wine version, thus the 32bit VM or the chroot on the
64bit one. I tried the suggestions at http://wiki.winehq.org/Wine64 to compile
both versions at once but it did not work. Anyone have suggestions?

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #12 from Erich Hoover  2012-11-05 16:19:37 CST ---
(In reply to comment #11)
> Hello,
>
> Yes, thanks. However, creating the 32bit PREFIX does not aide in changing the
> code and compiling a 32bit wine version, thus the 32bit VM or the chroot on the
> 64bit one. I tried the suggestions at http://wiki.winehq.org/Wine64 to compile
> both versions at once but it did not work. Anyone have suggestions?
> From an email I recently posted wine-devel:

====
I just upgraded to 12.04, until they fix the "32-bit headers problem"
you'll have to manually create the symbolic links for the "-dev"
package behavior:
----
cd /usr/lib/i386-linux-gnu
sudo ln -s libfreetype.so.6 libfreetype.so
sudo ln -s libXau.so.6 libXau.so
sudo ln -s libXcursor.so.1 libXcursor.so
sudo ln -s libXi.so.6 libXi.so
sudo ln -s libXext.so.6 libXext.so
sudo ln -s libXxf86vm.so.1 libXxf86vm.so
sudo ln -s libXrandr.so.2 libXrandr.so
sudo ln -s libXrender.so.1 libXrender.so
sudo ln -s libXinerama.so.1 libXinerama.so
sudo ln -s libXcomposite.so.1 libXcomposite.so
sudo ln -s libGLU.so.1 libGLU.so
sudo ln -s libOSMesa.so.6 libOSMesa.so
sudo ln -s libgnutls.so.26 libgnutls.so
sudo ln -s libsane.so.1 libsane.so
sudo ln -s libv4l1.so.0 libv4l1.so
sudo ln -s libv4l2.so.0 libv4l2.so
sudo ln -s liblcms.so.1 liblcms.so
sudo ln -s libcapi20.so.3 libcapi20.so
sudo ln -s libcups.so.2 libcups.so
sudo ln -s libfontconfig.so.1 libfontconfig.so
sudo ln -s libtiff.so.4 libtiff.so
sudo ln -s libmpg123.so.0 libmpg123.so
sudo ln -s libodbc.so.1 libodbc.so
sudo ln -s libopenal.so.1 libopenal.so
sudo ln -s libldap-2.4.so.2 libldap.so
sudo ln -s libldap_r-2.4.so.2 libldap_r.so
sudo ln -s liblber-2.4.so.2 liblber.so
sudo ln -s libxml2.so.2 libxml2.so
sudo ln -s libxslt.so.1 libxslt.so
sudo ln -s libssl.so.0.9.8 libssl.so
sudo ln -s libcrypto.so.0.9.8 libcrypto.so
sudo ln -s libjpeg.so.8 libjpeg.so
sudo ln -s mesa/libGL.so libGL.so
cd /usr/lib/i386-linux-gnu/mesa
sudo ln -s libGL.so.1 libGL.so
cd /lib/i386-linux-gnu
sudo ln -s libdbus-1.so.3 libdbus-1.so
sudo ln -s libpng12.so.0 libpng.so
----

It is important to note that all the above assumes that you have all
the packages you need loaded in ":i386" form.  I have not included
packages that won't coinstall on amd64 or haven't gotten to work
(libhal, libgsm, gstreamer, libgphoto2).  If your setup is anything
like mine then you'll only need to add a couple more packages:
sudo apt-get install libosmesa6:i386 libosmesa-dev libjpeg-turbo8-dev:i386

It's possible that I'm missing a few links, but I've tested the above
configuration and it compiles and works for the few things I've opened
so far (Firefox, Borderlands, and Diablo III).

Erich

PS: You may need to work around Bug #30410
(http://bugs.winehq.org/show_bug.cgi?id=30410), without that fix I
couldn't play Borderlands.
====

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #13 from Dr. Wes Snyder V  2012-11-06 06:50:43 CST ---
Hello,

I added the following: sudo apt-get install libosmesa6:i386 libosmesa-dev
libjpeg-turbo8-dev:i386 and now Silverlight plugin crashes with no error
report. I will check to see if I can compile wine64 and wine following the rest
of the post. I may need to uninstall the last items I installed? I did try
re-installing the Silverlight plugin to no avail.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #14 from Dr. Wes Snyder V  2012-11-06 07:12:23 CST ---
Hello,

I figured out why Silverlight generated an error. When I installed the
additional packages my OpenGL driver was removed. I have an ATI 3870 X2 card. I
reinstalled the driver and Netflix works again. However, now it appears stuck
in fast forward mode along with the sound. Actually, it did this yesterday
after the third movie/show. I will restart the computer to see if that clears
it up.

On the symbolic link side, I checked some of the ones mentioned and it appears
I already have symbolic links. I found this under /usr/lib/i386-linux-gnu:

lrwxrwxrwx 1 root root       15 Nov  9  2011 libXau.so.6 -> libXau.so.6.0.0
-rw-r--r-- 1 root root     9588 Nov  9  2011 libXau.so.6.0.0

Not sure if I should change these or not.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #15 from Dr. Wes Snyder V  2012-11-06 08:26:57 CST ---
Hello,

Computer restart corrected the audio and video playback.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #16 from Dr. Wes Snyder V  2012-11-06 15:08:05 CST ---
(In reply to comment #15)
> Hello,
>
> Computer restart corrected the audio and video playback.

The sound and video problems come back after one movie or TV episode. I can
resolve if I move the slider bar multiple times back and forth to 'sync' or
'slow' the sound and video to normal speed. Not sure if the logs would show
this behaviour.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #17 from Erich Hoover  2012-11-07 17:26:47 CST ---
(In reply to comment #9)
> Update, I can play NetFlix on my 64bit Ubuntu after I created a 32bit PREFIX. 
> ...

Could you please create a new bug for the 64-bit failure and put a dependency
on this bug?

(In reply to comment #16)
> ...
> The sound and video problems come back after one movie or TV episode. I can
> resolve if I move the slider bar multiple times back and forth to 'sync' or
> 'slow' the sound and video to normal speed. Not sure if the logs would show
> this behaviour.

I've not noticed this particular issue, but when I do (rarely) notice audio
issues with Wine I've noticed that they can be resolved by executing
"pulseaudio -k".  You might give that a try.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

Dr. Wes Snyder V  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Blocks|                            |32171

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #18 from Dr. Wes Snyder V  2012-11-08 06:03:42 CST ---
(In reply to comment #17)
> (In reply to comment #9)
> > Update, I can play NetFlix on my 64bit Ubuntu after I created a 32bit PREFIX. 
> > ...
>
> Could you please create a new bug for the 64-bit failure and put a dependency
> on this bug?
>
> (In reply to comment #16)
> > ...
> > The sound and video problems come back after one movie or TV episode. I can
> > resolve if I move the slider bar multiple times back and forth to 'sync' or
> > 'slow' the sound and video to normal speed. Not sure if the logs would show
> > this behaviour.
>
> I've not noticed this particular issue, but when I do (rarely) notice audio
> issues with Wine I've noticed that they can be resolved by executing
> "pulseaudio -k".  You might give that a try.

Hello,

I created Bug 32171 with dependency on this one as requested.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #19 from Dr. Wes Snyder V  2012-11-08 07:54:04 CST ---
(In reply to comment #18)
> (In reply to comment #17)
> > (In reply to comment #9)
> > > Update, I can play NetFlix on my 64bit Ubuntu after I created a 32bit PREFIX. 
> > > ...
> >
> > Could you please create a new bug for the 64-bit failure and put a dependency
> > on this bug?
> >
> > (In reply to comment #16)
> > > ...
> > > The sound and video problems come back after one movie or TV episode. I can
> > > resolve if I move the slider bar multiple times back and forth to 'sync' or
> > > 'slow' the sound and video to normal speed. Not sure if the logs would show
> > > this behaviour.
> >
> > I've not noticed this particular issue, but when I do (rarely) notice audio
> > issues with Wine I've noticed that they can be resolved by executing
> > "pulseaudio -k".  You might give that a try.
>
> Hello,
>
> I created Bug 32171 with dependency on this one as requested.

Pulseaudio -k seemed to work. I ran the command and restarted the show. Note:
the show would not play after running this command. I could move the bar around
and the screen would adjust but not play. Minor annoyance.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

Erich Hoover  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
      Fixed by SHA1|                            |499c53175bd9e886dcbf02d0a70
                   |                            |bad0d1ac0b900
             Status|NEW                         |RESOLVED
         Resolution|                            |FIXED

--- Comment #20 from Erich Hoover  2012-11-17 16:29:25 CST ---
This issue is now fixed by commit 499c53175bd9e886dcbf02d0a70bad0d1ac0b900.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #21 from Bobby Powers  2012-11-18 10:18:39 CST ---
(In reply to comment #20)
> This issue is now fixed by commit 499c53175bd9e886dcbf02d0a70bad0d1ac0b900.

awesome! thanks Erich!

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

Alexandre Julliard  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #22 from Alexandre Julliard  2012-11-23 14:30:09 CST ---
Closing bugs fixed in 1 5.18.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #23 from Dr. Wes Snyder V  2012-11-23 18:58:54 CST ---
Hello,

I tested with wine1.5.18 and it did not work. I received the same error message
before the fixes were updated. I also tried the 64bit and it stopped at 20%
(will post under that bug later). Before I generate a WINEDEBUG, can someone
else test?

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

http://bugs.winehq.org/show_bug.cgi?id=31993

--- Comment #24 from Erich Hoover  2012-11-23 19:10:24 CST ---
(In reply to comment #23)
> Hello,
>
> I tested with wine1.5.18 and it did not work. I received the same error message
> before the fixes were updated. I also tried the 64bit and it stopped at 20%
> (will post under that bug later). Before I generate a WINEDEBUG, can someone
> else test?

Bug #31858 is not fixed in git yet.

[Bug 31993] Netflix on Firefox hangs with loading bar at 100%

https://bugs.winehq.org/show_bug.cgi?id=31993
Bug 31993 depends on bug 31858, which changed state.

Bug 31858 Summary: Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%
https://bugs.winehq.org/show_bug.cgi?id=31858

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|---                         |DUPLICATE