[Bug 18379] New: Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

Summary: Photoshop 3 does install but not run (out of memory
                    error)
           Product: Wine
           Version: 1.1.19
          Platform: PC
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

Created an attachment (id=20953)
 --> (http://bugs.winehq.org/attachment.cgi?id=20953)
Lzma-compressed WINE log file (Photoshop 3)

On Windows-Machines, Photoshop refuses to run
when much physical RAM is installed. Problems
typically start when it exceeds 512 MB.

The installation routine works but the real
application (photosle.exe) shows an "out of
memory" dialog and quits.

Running Photoshop 3 using WINE shows the same
behavior (tested with 1GB RAM and WINE 1.1.19).
The installer works fine and the app refuses
to start up.

The first attachment to this report was created
using the following command:
WINEDEBUG=+relay wine photosle.exe &>wine.log

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

Dmitry Timoshkov  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|                            |INVALID

--- Comment #1 from Dmitry Timoshkov   2009-05-07 07:22:24 ---
If it doen't work under Windows it won't work under Wine under the same
conditions, Wine is not a magic wand.

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

Dmitry Timoshkov  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #2 from Dmitry Timoshkov   2009-05-07 07:22:46 ---
Closing.

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

Rein Klazes  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|normal                      |enhancement
             Status|CLOSED                      |UNCONFIRMED
         Resolution|INVALID                     |

--- Comment #3 from Rein Klazes   2009-05-07 11:33:15 ---
For the record:

Andreas posted on the usenet newsgroup that on win2k the programs runs (at
least for one system with 1280MB ram). He asked for a way to limit the amount
of memory visible to old programs. Further AFAIK the memory on win9x versions
is also limited, perhaps 512MB.
To have a look I invited Andreas to upload the trace in bugzilla so we can have
a look.

Since it runs at least under some version of windows and also because if not a
bug then it is a request for enhancement: re-opening.

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

Ken Sharp  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

--- Comment #4 from Andreas Schallenberg   2009-05-07 13:58:02 ---
Actually, I have two machines running with 1280MB
of memory on which PS3 runs well. Both have Windows 2000,
SP4 and the (AFAIK only existing) update rollup
that was released after SP4. The machines are quite
different otherwise (CPU, mainboard, HDDs, graphics etc.).
So I am quite confident that this is a reproducible
behavior. I did many tests with additional memory
configurations and virtual memory settings, mainly using
768 MByte and 1 GByte physical RAM without success.

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

--- Comment #5 from Vitaliy Margolen   2009-05-07 14:15:59 ---
Then I'm assuming in Wine you set win version to win2k (for default profile,
not just ps.exe)?

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

Rein Klazes  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|enhancement                 |normal
             Status|UNCONFIRMED                 |NEW
     Ever Confirmed|0                           |1

--- Comment #6 from Rein Klazes   2009-05-08 01:19:36 ---
The log confirms that photoshop get its data after a call to
GlobalMemoryStatus()

I have installed PhotoShop3 and can confirm the bug. Hacking the function above
to return 512, 1024, 1536, 1792 MB lets the program run.

Andreas what is the output on your 1GB system of

WINEDEBUG=+heap wine photosle.exe 2>&1 |grep GlobalMemory

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

--- Comment #7 from Dmitry Timoshkov   2009-05-08 01:53:32 ---
(In reply to comment #6)
> The log confirms that photoshop get its data after a call to
> GlobalMemoryStatus()
>
> I have installed PhotoShop3 and can confirm the bug. Hacking the function
> above to return 512, 1024, 1536, 1792 MB lets the program run.

What field do you limit that makes the app run? Wine already limits
values returned by GlobalMemoryStatus() to 2Gb for apps that don't
expect that.

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

--- Comment #8 from Andreas Schallenberg   2009-05-08 03:51:14 ---
(In reply to comment #6)
> ...
> Hacking the function above
> to return 512, 1024, 1536, 1792 MB lets the program run.

Doesn't that mean that Photoshop should run natively
under a Win2K OS, too?
> Andreas what is the output on your 1GB system of
>
> WINEDEBUG=+heap wine photosle.exe 2>&1 |grep GlobalMemory

The output is:

trace:heap:GlobalMemoryStatusEx <-- LPMEMORYSTATUSEX: dwLength 64, dwMemoryLoad
40, ullTotalPhys 3e583000, ullAvailPhys 24e6a000, ullTotalPageFile 6495a000,
ullAvailPageFile 4b23f000, ullTotalVirtual 7ffdffff, ullAvailVirtual 7ffcffff
trace:heap:GlobalMemoryStatus Length 32, MemoryLoad 40, TotalPhys 3e583000,
AvailPhys 24e6a000, TotalPageFile 6495a000, AvailPageFile 4b23f000,
TotalVirtual 7ffdffff, AvailVirtual 7ffcffff

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

--- Comment #9 from Andreas Schallenberg   2009-05-08 04:04:29 ---
(In reply to comment #5)
> Then I'm assuming in Wine you set win version to win2k (for default profile,
> not just ps.exe)?

Just tried it. Unfortunately doing so does not change the behavior.

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

--- Comment #10 from Rein Klazes   2009-05-08 04:45:35 ---
(In reply to comment #7)
> > I have installed PhotoShop3 and can confirm the bug. Hacking the function
> > above to return 512, 1024, 1536, 1792 MB lets the program run.
>
> What field do you limit that makes the app run? Wine already limits
> values returned by GlobalMemoryStatus() to 2Gb for apps that don't
> expect that.

I hard coded the dwTotalPhys field. With 2GB (or 2GB -1 if you want) it comes
with the memory error. The app is interested (with windbg) in that field and
the dwTotalPageFile field. I could not follow how the program (wrongly)
calculated that it had a low memory problem.

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

--- Comment #11 from Dmitry Timoshkov   2009-05-09 00:51:30 ---
Could anyone please test Photoshop 3 under real Windows with 2Gb or more
memory installed and report the results??

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

--- Comment #12 from Andreas Schallenberg   2009-06-01 02:51:00 ---
(In reply to comment #11)
> Could anyone please test Photoshop 3 under real Windows with 2Gb or more
> memory installed and report the results??

Tested it with 2GB phys. RAM, swap space size from 768 to 1536 MB.
The application started up. Windows 2000.

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

--- Comment #13 from Austin English   2010-03-11 17:21:18 ---
This is your friendly reminder that there has been no bug activity for 8
months. Is this still an issue in current (1.1.40 or newer) wine?

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

--- Comment #14 from Ken Sharp   2010-03-11 21:45:51 ---
(In reply to comment #11)
> Could anyone please test Photoshop 3 under real Windows with 2Gb or more
> memory installed and report the results??

Tested under Windows XP with 2.5 GB, the app reports the same memory error.
The same is true under the various "compatibility" settings, but they're
usefulness is very limited anyway.

MS Application Verifier can simulate low memory, but I think it goes to the
other extreme as PS3 simply suffers another error when this is enabled.

Hacking Wine to report less memory as reported above allowed PS3 to load for me
under Linux (with 2GB RAM).

@@ -1359,7 +1359,7 @@ VOID WINAPI GlobalMemoryStatus( LPMEMORYSTATUS lpBuffer )
-         lpBuffer->dwAvailPageFile = 2U*1024*1024*1024 - 
lpBuffer->dwAvailPhys - 1;
+         lpBuffer->dwAvailPageFile = 2U*1024*1024 -  lpBuffer->dwAvailPhys -
1;

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

Dmitry Timoshkov  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|                            |INVALID

--- Comment #15 from Dmitry Timoshkov   2010-03-12 00:27:21 ---
(In reply to comment #14)
> (In reply to comment #11)
> > Could anyone please test Photoshop 3 under real Windows with 2Gb or more
> > memory installed and report the results??
>
> Tested under Windows XP with 2.5 GB, the app reports the same memory error.
> The same is true under the various "compatibility" settings, but they're
> usefulness is very limited anyway.

Then this bug is invalid.

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

http://bugs.winehq.org/show_bug.cgi?id=18379

Dmitry Timoshkov  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #16 from Dmitry Timoshkov   2010-03-12 00:27:35 ---
Closing invalid.

[Bug 18379] Photoshop 3 does install but not run (out of memory error)

https://bugs.winehq.org/show_bug.cgi?id=18379

Ken Sharp  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           See Also|                            |https://bugs.winehq.org/sho
                   |                            |w_bug.cgi?id=19494