New subject: [Bug 38838] Microsoft Office Professional Plus 2010: Keeps Configuring / Installing (and fails every time) when first launching any of the apps (Word, Excel, Powerpoint, ...) right after install

29 Jun 2015


      https://bugs.winehq.org/show_bug.cgi?id=38838
Bug ID: 38838
           Summary: Microsoft Office Professional Plus 2010: Keeps
                    Configuring / Installing (and fails every time) when
                    first launching any of the apps (Word, Excel,
                    Powerpoint, ...) right after install
           Product: Wine
           Version: 1.7.28
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: wine-bugs@winehq.org
          Reporter: quickhelp@gmail.com
      Distribution: ---
# Test-results from an OpenSUSE 13.2 install with:
i | wine        | package | 1.7.28-1.3   | x86_64 | Main Repository (OSS) 
i | wine-32bit  | package | 1.7.28-1.3   | x86_64 | Main Repository (OSS) 
i | wine-gecko  | package | 2.24-2.1.2   | noarch | Main Repository (OSS)
***** Needed *****
Original Microsoft Microsoft Office Professional Plus 2010:
ProfessionalPlus.exe (revision 14.0.4760.1000)
***** Steps to reproduce *****
0.) /bin/rm -Rf /LINKS/wines/test; mkdir -p /LINKS/wines/test
1.) WINEARCH=win32 WINEPREFIX=/LINKS/wines/test WINEDEBUG="+msi,+tdi" winecfg
&>"/tmp/wine_+msi,+tdi.1.log"
# Set "Windows version" to "Windows 7"
# Click "Ok"
2.) WINEARCH=win32 WINEPREFIX=/LINKS/wines/test WINEDEBUG="+msi,+tdi" wine
ProfessionalPlus.exe &>"/tmp/wine_+msi,+tdi.2.log"
# Enter product key
# Wait while "Please wait while your key is validated"
# Leave the checkbox "Attempt to automatically activate product online" checked
# Click "Continue"
# Check "I accept the terms of this agreement"
# Click "Continue"
# Click "Install Now"
or
# Click "Customize"
Microsoft Office: "Run all from my Computer"
  * Microsoft Outlook: "Not available"
  * Microsoft SharePoint Workspace: "Not available" 
  * Office Tools:
    ** Actions Plugins: "Not available"
    ** Hosted Webs: "Not available"
    ** Microsoft SharePoint Foundation: "Not available"
# ... runs through until the "Thank you..." window
# Click "Close"
3.) WINEARCH=win32 WINEPREFIX=/LINKS/wines/test WINEDEBUG="+msi,+tdi" winecfg
&>"/tmp/wine-3.log"
# Set riched20 to native, builtin :
### Click on "Libraries" tab
### enter "riched20" in "New override for library" field
### Click "add"
### verify that behind riched20 there is "(native, builtin)"
4.) WINEARCH=win32 WINEPREFIX=/LINKS/wines/test WINEDEBUG="+msi,+tdi" wine
/LINKS/wines/test/drive_c/Program\ Files/Microsoft\ Office/Office14/WINWORD.EXE
&>"/tmp/wine_+msi,+tdi.4.log"
# A small window appears (like for the setup/installation):
# "Configuration Process"
# "Configuring Microsoft Office Professional Plus 2010"
# ... runs through ... until little pop-up message window appears:
# "In order to complete setup, a system reboot is necessary. Would you like to
reboot now?"
# Click "Yes" brings up a CRASH window [*] and Clicking "No" starts Word with
the activation window and no possibility to register [**]
////////////////////////////////////////////////////////////////////////
Unhandled exception: page fault on read access to 0x005c56c0 in 32-bit code
(0x7ec55e05).
Register dump:
 CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
 EIP:7ec55e05 ESP:0033f310 EBP:0033f348 EFLAGS:00210206(  R- --  I   - -P- )
 EAX:005c56c0 EBX:7ecb5000 ECX:0033f360 EDX:00f49ae4
 ESI:0014bb88 EDI:00000000
Stack dump:
0x0033f310:  00000000 00146860 0033f3c8 7ea3eeb3
0x0033f320:  0014c080 00000000 00110000 00110000
0x0033f330:  00110014 00000000 00001302 0033f360
0x0033f340:  7ecb5000 0014bb80 0033f398 7ec571bb
0x0033f350:  00000000 7ec83e06 0033f380 7ec571bb
0x0033f360:  0014bb80 7ec2c000 0033f3b8 7eb63633
Backtrace:
=>0 0x7ec55e05 CStdStubBuffer_Disconnect+0x35() in rpcrt4 (0x0033f348)
  1 0x7ec571bb NdrCStdStubBuffer_Release+0x4a() in rpcrt4 (0x0033f398)
  2 0x00f4234c in osetupps (+0x234b) (0x0033f3b8)
  3 0x7eb7cb74 in ole32 (+0x6cb73) (0x0033f428)
  4 0x7eb29044 in ole32 (+0x19043) (0x0033f488)
  5 0x7eb2a9fa CoUninitialize+0x139() in ole32 (0x0033f4b8)
  6 0x2e02847b in setup (+0x2847a) (0x0033fce0)
  7 0x2e02b86e in setup (+0x2b86d) (0x0033fdd0)
  8 0x2e055a45 in setup (+0x55a44) (0x0033fe60)
  9 0x7b8613fc call_process_entry+0xb() in kernel32 (0x0033fe78)
  10 0x7b8624c3 in kernel32 (+0x524c2) (0x0033feb8)
  11 0x7bc80af0 call_thread_func_wrapper+0xb() in ntdll (0x0033fed8)
  12 0x7bc83a7d call_thread_func+0x7c() in ntdll (0x0033ffa8)
  13 0x7bc80ace RtlRaiseException+0x21() in ntdll (0x0033ffc8)
  14 0x7bc552be call_dll_entry_point+0x3fd() in ntdll (0x0033ffe8)
  15 0xf75b8c2d wine_call_on_stack+0x1c() in libwine.so.1 (0x00000000)
  16 0xf75b8ceb wine_switch_to_stack+0x2a() in libwine.so.1 (0xffad14f8)
  17 0x7bc5ae49 LdrInitializeThunk+0x238() in ntdll (0xffad1538)
  18 0x7b868ca3 __wine_kernel_init+0xa12() in kernel32 (0xffad2658)
  19 0x7bc5bd43 __wine_process_init+0x192() in ntdll (0xffad26e8)
  20 0xf75b6378 wine_init+0x2c7() in libwine.so.1 (0xffad2748)
  21 0x7bf00ebc main+0x8b() in <wine-loader> (0xffad2b98)
  22 0xf73da993 __libc_start_main+0xf2() in libc.so.6 (0x00000000)
0x7ec55e05 CStdStubBuffer_Disconnect+0x35 in rpcrt4: movl    0x0(%eax),%edx
Modules:
Module    Address            Debug info    Name (144 modules)
PE      f40000-  f4d000    Export          osetupps
PE    2e000000-2e119000    Export          setup
PE    40330000-4033d000    Deferred        msoxmlmf
PE    6be90000-6beb0000    Deferred        osppc
PE    6bed0000-6c064000    Deferred        osppcext
ELF    7b800000-7ba61000    Dwarf           kernel32<elf>
  -PE    7b810000-7ba61000    \               kernel32
ELF    7bc00000-7bce5000    Dwarf           ntdll<elf>
  -PE    7bc10000-7bce5000    \               ntdll
ELF    7bf00000-7bf04000    Dwarf           <wine-loader>
ELF    7c46d000-7c488000    Deferred        spoolss<elf>
  -PE    7c470000-7c488000    \               spoolss
ELF    7c488000-7c4ac000    Deferred        localspl<elf>
  -PE    7c490000-7c4ac000    \               localspl
ELF    7c5f0000-7c633000    Deferred        winspool<elf>
  -PE    7c600000-7c633000    \               winspool
ELF    7c633000-7c650000    Deferred        jsproxy<elf>
  -PE    7c640000-7c650000    \               jsproxy
ELF    7c650000-7c700000    Deferred        msvcrt<elf>
  -PE    7c670000-7c700000    \               msvcrt
ELF    7c804000-7c844000    Deferred        winhttp<elf>
  -PE    7c810000-7c844000    \               winhttp
ELF    7c844000-7c8b5000    Deferred        libpcre.so.1
ELF    7c8b5000-7c8d9000    Deferred        libselinux.so.1
ELF    7c8d9000-7c8f1000    Deferred        libresolv.so.2
ELF    7c8f1000-7c93d000    Deferred        libdbus-1.so.3
ELF    7c93d000-7c96e000    Deferred        libk5crypto.so.3
ELF    7c96e000-7ca32000    Deferred        libkrb5.so.3
ELF    7ca32000-7ca78000    Deferred        libgssapi_krb5.so.2
ELF    7ca78000-7cb00000    Deferred        libcups.so.2
ELF    7cc0d000-7cc1b000    Deferred        libkrb5support.so.0
ELF    7cc34000-7cc4a000    Deferred        winscard<elf>
  -PE    7cc40000-7cc4a000    \               winscard
ELF    7cc4a000-7cc6d000    Deferred        hnetcfg<elf>
  -PE    7cc50000-7cc6d000    \               hnetcfg
ELF    7cc83000-7cde0000    Deferred        libxml2.so.2
ELF    7cde0000-7cf00000    Deferred        msxml3<elf>
  -PE    7cdf0000-7cf00000    \               msxml3
ELF    7d008000-7d01a000    Deferred        libavahi-client.so.3
ELF    7d01a000-7d0d4000    Deferred        msvcr90<elf>
  -PE    7d030000-7d0d4000    \               msvcr90
ELF    7d300000-7d30e000    Deferred        libavahi-common.so.3
ELF    7d363000-7d3a1000    Deferred        libxslt.so.1
ELF    7d3a1000-7d3cb000    Deferred        liblzma.so.5
ELF    7d3cb000-7d500000    Deferred        actxprxy<elf>
  -PE    7d3f0000-7d500000    \               actxprxy
ELF    7d605000-7d649000    Deferred        usp10<elf>
  -PE    7d610000-7d649000    \               usp10
ELF    7d649000-7d682000    Deferred        hhctrl<elf>
  -PE    7d650000-7d682000    \               hhctrl
ELF    7d682000-7d69f000    Deferred        libgcc_s.so.1
ELF    7d69f000-7d6a4000    Deferred        libkeyutils.so.1
ELF    7d6a4000-7d6a9000    Deferred        libcom_err.so.2
ELF    7d6e8000-7d70e000    Deferred        imm32<elf>
  -PE    7d6f0000-7d70e000    \               imm32
ELF    7d75f000-7d77a000    Deferred        cryptnet<elf>
  -PE    7d760000-7d77a000    \               cryptnet
ELF    7d77a000-7d7bd000    Deferred        rsaenh<elf>
  -PE    7d780000-7d7bd000    \               rsaenh
ELF    7d7bd000-7d7d7000    Deferred        imagehlp<elf>
  -PE    7d7c0000-7d7d7000    \               imagehlp
ELF    7d7f9000-7d830000    Deferred        uxtheme<elf>
  -PE    7d800000-7d830000    \               uxtheme
ELF    7d830000-7d836000    Deferred        libxfixes.so.3
ELF    7d836000-7d842000    Deferred        libxcursor.so.1
ELF    7d842000-7d853000    Deferred        libxi.so.6
ELF    7d853000-7d857000    Deferred        libxcomposite.so.1
ELF    7d857000-7d862000    Deferred        libxrandr.so.2
ELF    7d862000-7d86d000    Deferred        libxrender.so.1
ELF    7d86d000-7d890000    Deferred        libxcb.so.1
ELF    7d890000-7d9cb000    Deferred        libx11.so.6
ELF    7d9cb000-7d9de000    Deferred        libxext.so.6
ELF    7da03000-7da97000    Deferred        winex11<elf>
  -PE    7da10000-7da97000    \               winex11
ELF    7db67000-7db90000    Deferred        libexpat.so.1
ELF    7db90000-7dbcd000    Deferred        libfontconfig.so.1
ELF    7dbcd000-7dc09000    Deferred        libpng16.so.16
ELF    7dc09000-7dc9b000    Deferred        libfreetype.so.6
ELF    7dcc0000-7dcf0000    Deferred        p11-kit-trust.so
ELF    7dcf0000-7dd77000    Deferred        libgmp.so.10
ELF    7dd77000-7dda6000    Deferred        libhogweed.so.2
ELF    7dda6000-7ddda000    Deferred        libnettle.so.4
ELF    7ddda000-7ddee000    Deferred        libtasn1.so.6
ELF    7ddee000-7de29000    Deferred        libp11-kit.so.0
ELF    7de29000-7df41000    Deferred        libgnutls.so.28
ELF    7df42000-7df48000    Deferred        libxxf86vm.so.1
ELF    7df53000-7df66000    Deferred        gnome-keyring-pkcs11.so
ELF    7df66000-7e070000    Deferred        comctl32<elf>
  -PE    7df70000-7e070000    \               comctl32
ELF    7e070000-7e098000    Deferred        mpr<elf>
  -PE    7e080000-7e098000    \               mpr
ELF    7e098000-7e116000    Deferred        wininet<elf>
  -PE    7e0a0000-7e116000    \               wininet
ELF    7e116000-7e1ba000    Deferred        urlmon<elf>
  -PE    7e120000-7e1ba000    \               urlmon
ELF    7e1ba000-7e2b8000    Deferred        msi<elf>
  -PE    7e1c0000-7e2b8000    \               msi
ELF    7e2b8000-7e2cc000    Deferred        psapi<elf>
  -PE    7e2c0000-7e2cc000    \               psapi
ELF    7e2cc000-7e2e3000    Deferred        libz.so.1
ELF    7e2e3000-7e2e7000    Deferred        libxinerama.so.1
ELF    7e2e7000-7e308000    Deferred        cabinet<elf>
  -PE    7e2f0000-7e308000    \               cabinet
ELF    7e308000-7e370000    Deferred        dbghelp<elf>
  -PE    7e310000-7e370000    \               dbghelp
ELF    7e370000-7e441000    Deferred        crypt32<elf>
  -PE    7e380000-7e441000    \               crypt32
ELF    7e441000-7e478000    Deferred        wintrust<elf>
  -PE    7e450000-7e478000    \               wintrust
ELF    7e478000-7e4f3000    Deferred        shlwapi<elf>
  -PE    7e490000-7e4f3000    \               shlwapi
ELF    7e4f3000-7e72b000    Deferred        shell32<elf>
  -PE    7e500000-7e72b000    \               shell32
ELF    7e72b000-7e875000    Deferred        oleaut32<elf>
  -PE    7e740000-7e875000    \               oleaut32
ELF    7e875000-7e995000    Deferred        gdi32<elf>
  -PE    7e880000-7e995000    \               gdi32
ELF    7e995000-7eaf2000    Deferred        user32<elf>
  -PE    7e9b0000-7eaf2000    \               user32
ELF    7eaf2000-7ec36000    Dwarf           ole32<elf>
  -PE    7eb10000-7ec36000    \               ole32
ELF    7ec36000-7ecbb000    Dwarf           rpcrt4<elf>
  -PE    7ec40000-7ecbb000    \               rpcrt4
ELF    7ecbb000-7ecf3000    Deferred        ws2_32<elf>
  -PE    7ecc0000-7ecf3000    \               ws2_32
ELF    7ecf3000-7ed68000    Deferred        advapi32<elf>
  -PE    7ed00000-7ed68000    \               advapi32
ELF    7ed68000-7ed8f000    Deferred        iphlpapi<elf>
  -PE    7ed70000-7ed8f000    \               iphlpapi
ELF    7ed8f000-7edbe000    Deferred        netapi32<elf>
  -PE    7eda0000-7edbe000    \               netapi32
ELF    7edbe000-7edf1000    Deferred        secur32<elf>
  -PE    7edc0000-7edf1000    \               secur32
ELF    7ef95000-7efdb000    Deferred        libm.so.6
ELF    7efdc000-7efe0000    Deferred        libxau.so.6
ELF    7efe6000-7f000000    Deferred        version<elf>
  -PE    7eff0000-7f000000    \               version
ELF    f73b3000-f73ba000    Deferred        libffi.so.4
ELF    f73bc000-f73c1000    Deferred        libdl.so.2
ELF    f73c1000-f756e000    Dwarf           libc.so.6
ELF    f756e000-f758a000    Deferred        libpthread.so.0
ELF    f75af000-f7765000    Dwarf           libwine.so.1
ELF    f7766000-f7788000    Deferred        ld-linux.so.2
ELF    f778a000-f778b000    Deferred        [vdso].so
Threads:
process  tid      prio (all id:s are in hex)
0000000e services.exe
    000000bb    0
    000000b7    0
    00000071    0
    00000057    0
    0000001c    0
    00000014    0
    00000010    0
    0000000f    0
00000012 winedevice.exe
    0000001b    0
    00000018    0
    00000017    0
    00000013    0
00000019 plugplay.exe
    0000001f    0
    0000001e    0
    0000001a    0
00000020 explorer.exe
    00000021    0
00000025 (D) C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office
Setup Controller\Setup.exe
    00000054    0
    00000036    0
    0000002d    0
    00000027    0
    00000026    0 <==
00000055 OSPPSVC.EXE
    0000009d    0
    0000009c    0
    0000009a    0
    00000098    0
    00000068    0
    00000090    0
    0000004e    0
    00000016    0
    00000086    0
    0000004f    0
    00000094    0
    0000006c    0
    0000006a    0
    0000006b    0
    00000069    0
    00000066    0
    00000058    0
0000006f svchost.exe
    00000092    0
    00000091    0
    0000008b    0
    00000072    0
    00000073    0
    0000006e    0
00000075 rpcss.exe
    0000001d    0
    00000089    0
    0000005b    0
    00000076    0
    00000077    0
    00000074    0
System information:
    Wine build: wine-1.7.28
    Platform: i386
    Host system: Linux
    Host version: 4.1.0-banana08-39-desktop
////////////////////////////////////////////////////////////////////////
[**]: Choose "I want to activate the software over the internet"
Click "Next"
An unspecified error has occured. Your request cannot be processed at this
time. Please try again later. (0x8007007F)
Click "OK"
Choose "I want to activate the software by telephone"
Click "Next"
Step 1: Whatever country you choose, there is NO phone number displayed below
the country! 
(like it should be the case)
Step 2: Instead of "[installation code]" should be the Installation ID
displayed!
Step 3: You cannot enter anything in the fields A - H, they are greyed out &
read-only!
Click "OK"
Small popup window : "The confirmation ID you entered is not valid. Please
review and reenter the Confirmation ID.
Click "OK"
Click "Cancel"
Choose "Install Updates Only"
Click "OK"
We cannot sign you up for the Microsoft Update service, because there is a
problem with the service.
Click "OK"
Now you are in Word, but the next time you start it, you will be back at what
is described in step 4.) !!
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[Bug 38838] New: Microsoft Office Professional Plus 2010: Keeps Configuring / Installing (and fails every time) when first launching any of the apps (Word, Excel, Powerpoint, ...) right after install