[Bug 42372] New: Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

Bug ID: 42372
           Summary: Watchtower Library 2016, program crashes when trying
                    to play a video from within the program
           Product: Wine
           Version: 2.0
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: major
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 57155
  --> https://bugs.winehq.org/attachment.cgi?id=57155
when the program crashed this was generated

All aspects of the program seem to work fine, except when attempting to play a
video. Then the program will crash and wine will generate a backtrace report

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

Dave C  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
       Distribution|---                         |Mint
                 CC|                            |[e-mail]

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

[e-mail] changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

--- Comment #1 from [e-mail] ---
(In reply to Dave C from comment #0)
> Created attachment 57155 [details]
> when the program crashed this was generated
>
> All aspects of the program seem to work fine, except when attempting to play
> a video. Then the program will crash and wine will generate a backtrace
> report

Could you add the terminal output as an attachment, please? The backtrace alone
doesn't shed any light and having the terminal output would be helpful for the
Wine developers :)

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #2 from Dave C  ---
Created attachment 57167
  --> https://bugs.winehq.org/attachment.cgi?id=57167
Pic of attempt to do a Terminal output for WT2016

I was able to run the program but all I was able to do was input text, it would
not let me us the mouse to get to where the problem is, Also the program Screen
was not complete only part of it would show

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #3 from Dave C  ---
Created attachment 57223
  --> https://bugs.winehq.org/attachment.cgi?id=57223
Termial Log

Finally, figured out how to do a terminal log. sorry for the wait.

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #4 from [e-mail] ---
(In reply to Dave C from comment #3)
> Created attachment 57223 [details]
> Termial Log
>
> Finally, figured out how to do a terminal log. sorry for the wait.

Can you run the following command in your terminal:

winetricks quartz

and see if that helps?

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #5 from Dave C  ---
Running the following didn't help

winetricks quartz 
------------------------------------------------------
You are using a 64-bit WINEPREFIX. If you encounter problems, please retest in
a clean 32-bit WINEPREFIX before reporting a bug.
------------------------------------------------------
Executing w_do_call quartz

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

Louis Lenders  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #6 from Louis Lenders  ---
(In reply to Dave C from comment #5)
> Running the following didn't help
> winetricks quartz
>
> You are using a 64-bit WINEPREFIX. If you encounter problems, please retest
> in a clean 32-bit WINEPREFIX before reporting a bug.
>
> Executing w_do_call quartz
> From you log it looks that the program also needs speechsdk.

Does `` winetricks speechsdk`` change anything?

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #7 from Dave C  ---
Installed the following and rebooted.... still no worky

Thanks for your hard work
> From you log it looks that the program also needs speechsdk.

Does `` winetricks speechsdk`` change anything?

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #8 from Louis Lenders  ---
(In reply to Dave C from comment #7)
> Installed the following and rebooted.... still no worky

There`s one last thing that springs out to me from you log:

err:ole:CoGetClassObject class {3ccc052e-bdee-408a-bea7-90914ef2964b} not
registered

that belongs according to google to mp4splitter.ax. You could try to download
that and register it .Seems to be a free download.

http://www.free-codecs.com/mp4_splitter_download.htm

(as it says there copy the file MP4Splitter.ax to C:\Windows\System32. Then do
regsvr32 MP4Splitter.ax.

you could give it a try, no guarantuee to success ;)

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #9 from Dave C  ---
Created attachment 57224
  --> https://bugs.winehq.org/attachment.cgi?id=57224
Log of WT2016 and Wine 2.1

Hate to say this but....While we were working on this I was using wine ver 2.0
Now I see i'm using 2.1 so I did another log and attached it.

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #10 from Louis Lenders  ---
> 2.0 Now I see i'm using 2.1 so I did another log and attached it.

AFAICT it seems to get a tiny bit further. Now this -->
err:ole:CoGetClassObject class {04fe9017-f873-410e-871e-ab91661a4ef7} not
registered

seems to refer to unregisterd and missing ffdshow.ax. You could try same recipe
as with previous mp4splitter.ax.

(BTW are these files by any chance not installed by program?)

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #11 from Dave C  ---
Was able to find and download the ffdshow.ax file which installed itself in the
program (86) folder...should these be moved to the system32?

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #12 from Louis Lenders  ---
(In reply to Dave C from comment #11)
> Was able to find and download the ffdshow.ax file which installed itself in
> the program (86) folder...should these be moved to the system32?

probably not, just do regsvr32 ffdshow.ax on it

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #13 from Dave C  ---
it failed to work....bummer

dave@dave-GB-BXBT-1900 ~ $ regsvr32 ffdshow.ax
fixme:winediag:start_process Wine Staging 2.1 is a testing version containing
experimental patches.
fixme:winediag:start_process Please mention your exact version when filing bug
reports on winehq.org.
regsvr32: Failed to load DLL 'ffdshow.ax'

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #14 from Louis Lenders  ---
you should cd into the directory where the file is.

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #15 from Dave C  ---
Created attachment 57227
  --> https://bugs.winehq.org/attachment.cgi?id=57227
Backtrace for WT2016 and wine 2.1

Ok I CD into the dir and was able to Reg the ffdshow.ax file but it still didnt
work I have attached another backtraces file

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #16 from [e-mail] ---
By the way, there is a download available for this program, in case it helps to
debug the issue:

https://drive.google.com/open?id=0Bw0qjUoEReBVMmFGY1h6Q3hMSjA

(Original site is: http://avoidjw.org/watchtower-library/ )

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #17 from Louis Lenders  ---
(In reply to fjfrackiewicz from comment #16)
> By the way, there is a download available for this program, in case it helps
> to debug the issue:

Ok, nice, thanks for the info. I`m gonna give this a try tomorrow and see if i
can get the video running. I`ll report back then.

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

Louis Lenders  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
     Ever confirmed|0                           |1
                URL|                            |http://avoidjw.org/watchtow
                   |                            |er-library/
           Keywords|                            |download
           Severity|major                       |normal
             Status|UNCONFIRMED                 |NEW

--- Comment #18 from Louis Lenders  ---
Confirming +added info. It crashes with builtin quartz for me same way as in
comment 3:
fixme:quartz:VMR7FilterConfig_SetRenderingMode (0x5456874/0x5456678)->(2) stub
fixme:quartz:VMR9Inner_QueryInterface No interface for
{0eb1088c-4dcd-46f0-878f-39dae86a51b7}
wine: Unhandled page fault on read access to 0x00000000 at address 0xb28313
(thread 0009), starting debugger...

With native quartz I get a crash in winegstreamer, disabling winegstreamer
prevents the crash,it starts to play video, I can hear sound, but no display of
video (looks like screen is not updated) (Note: It looks like I have
misconfigured gstreamer (complains about missing plugin) so I first have to
sort that out, might be a fault at my side)

@Dave, could you manually do ``regsvr32 quartz`` and see if that changes
anything? (Winetricks quartz already should have done this, but i have the
impression that something went wrong when you executed it, as for me it was
enough to get a bit further.)

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

Igor Tarasov  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #19 from Igor Tarasov  ---
Created attachment 58317
  --> https://bugs.winehq.org/attachment.cgi?id=58317
Wine 2.9 log for watchtower library (with native Quartz)

I've added native quartz and ran in on current wine-devel (2.9). You can find
some newlines in the log - I've added them to mark the moment where I press
video button.

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #20 from Igor Tarasov  ---
Created attachment 58318
  --> https://bugs.winehq.org/attachment.cgi?id=58318
Wine 2.9 log for watchtower library (with builtin Quartz)

And with builtin quartz.

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

Brian  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

Zebediah Figura  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #21 from Zebediah Figura  ---
Created attachment 60206
  --> https://bugs.winehq.org/attachment.cgi?id=60206
vmr7.patch

Does this patch help?

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #22 from Dave C  ---
(In reply to Zebediah Figura from comment #21)
> Created attachment 60206 [details]
> vmr7.patch
>
> Does this patch help?

How do I run the patch?

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

Gijs Vermeulen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #23 from Gijs Vermeulen  ---
Is there any alternate download for this? The drive download doesn't work
anymore and the original download would take hours because of the slow speed.

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #24 from Gijs Vermeulen  ---
Created attachment 61203
  --> https://bugs.winehq.org/attachment.cgi?id=61203
log with patch and WINEDEBUG=+quartz,+gstreamer

(In reply to Zebediah Figura from comment #21)
The original download is dead and is now hosted on archive.org here:
https://archive.org/download/wtlib_2016_English

It still crashes with your patch (tried only with builtin quartz). I attached a
+quartz,+gstreamer log. (I can provide/test more stuff if needed)

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #25 from Zebediah Figura  ---
(In reply to Gijs Vermeulen from comment #24)
> Created attachment 61203 [details]
> log with patch and WINEDEBUG=+quartz,+gstreamer
>
> (In reply to Zebediah Figura from comment #21)
> The original download is dead and is now hosted on archive.org here:
> https://archive.org/download/wtlib_2016_English
>
> It still crashes with your patch (tried only with builtin quartz). I
> attached a +quartz,+gstreamer log. (I can provide/test more stuff if needed)

So it looks like the patch helped. The crash is weird and looks like it's
trying to access a DLL that was unloaded... reminds me of bug 44696.

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #26 from Gijs Vermeulen  ---
(In reply to Zebediah Figura from comment #25)
Now that I look at my again, seems like my gstreamer install is broken. I fixed
it (but not in a pretty way) and it complains about err:msvideo:ICLocate
Required media codec 'vidc I420' not found! (which is something about Indeo).

I'll try to fix my gstreamer in a decent way and post a decent log.

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #27 from Zebediah Figura  ---
(In reply to Gijs Vermeulen from comment #26)
> (In reply to Zebediah Figura from comment #25)
> Now that I look at my again, seems like my gstreamer install is broken. I
> fixed it (but not in a pretty way) and it complains about
> err:msvideo:ICLocate Required media codec 'vidc I420' not found! (which is
> something about Indeo).
>
> I'll try to fix my gstreamer in a decent way and post a decent log.

That message alone doesn't indicate an error. The gstreamer filter by default
doesn't do YUV to RGB color conversion, so quartz has to look for a filter, and
generally this means trying the VFW wrapper before using our GStreamer colour
space converter.

(also, I420 is just planar 4:2:0 yuv; not really Indeo-specific in the way that
IV32 et al. are.)

One of the things on my todo list is to enhance the gstdemux filter to do this
conversion entirely within its pipeline, so we don't have this extra overhead.
But my todo list is long, especially when it comes to quartz...

In any case, while it's always good to fix gstreamer on the user's end, it'd
also be good to fix winegstreamer to be much more robust than it is.

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

nille  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

--- Comment #28 from nille  ---
(In reply to Gijs Vermeulen from comment #23)
> Is there any alternate download for this? The drive download doesn't work
> anymore and the original download would take hours because of the slow speed.

Now there is an official diwnload:
https://www.jw.org/en/online-help/watchtower-library/features/

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #29 from Zebediah Figura  ---
I was able to download the program, but I'm not sure how to reproduce the
problem. Where can I find a video to play that will reproduce this issue?

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #30 from nille  ---
(In reply to Zebediah Figura from comment #29)
> I was able to download the program, but I'm not sure how to reproduce the
> problem. Where can I find a video to play that will reproduce this issue?

After installation you will get some updates, install them and then start the
program.

When the program has started choose:

Bibles
Study Bible (nwtsty) 2018
Matthew
Introduction to Matthew

Then click on the icon:
The Icon (Video Introduction to the Book of Matthew)

then the program will crasch.

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

Zebediah Figura  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|-unknown                    |quartz
           Assignee|[e-mail]        |[e-mail]

--- Comment #31 from Zebediah Figura  ---
Thanks; I'm looking into this now.

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

https://bugs.winehq.org/show_bug.cgi?id=42372

Gijs Vermeulen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #32 from Gijs Vermeulen  ---
*** Bug 45777 has been marked as a duplicate of this bug. ***

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42372

--- Comment #33 from Gijs Vermeulen  ---
Created attachment 67369
  --> https://bugs.winehq.org/attachment.cgi?id=67369
+quartz

The program doesn't crash when starting a video anymore, but the video doesn't
play. Attached is a +quartz log.

Since the original problem is basically fixed it might be better to resolve
this one and create a new bug for the video not playing.

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42372

Gijs Vermeulen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #67369|0                           |1
        is obsolete|                            |

--- Comment #34 from Gijs Vermeulen  ---
Created attachment 67373
  --> https://bugs.winehq.org/attachment.cgi?id=67373
+quartz

It needed support for IVideoFrameStep, I sent a patch for that. Attached is an
updated +quartz log with that fixed.

[Bug 42372] Watchtower Library 2016, program crashes when trying to play a video from within the program

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42372

Gijs Vermeulen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #67373|0                           |1
        is obsolete|                            |

--- Comment #35 from Gijs Vermeulen  ---
Created attachment 68501
  --> https://bugs.winehq.org/attachment.cgi?id=68501
+devenum,+quartz,+strmbase

Still present in current wine-git. Attached is a fresh
+devenum,+quartz,+strmbase log.

[Bug 42372] Watchtower Library 2016 crashes when trying to play a video

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42372

Gijs Vermeulen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
            Summary|Watchtower Library 2016,    |Watchtower Library 2016
                   |program crashes when trying |crashes when trying to play
                   |to play a video from within |a video
                   |the program                 |
         Resolution|---                         |FIXED

--- Comment #36 from Gijs Vermeulen  ---
This (kinda) works now. With wine-8.5 the videos play, but the wrong size and
seeking makes the video freeze, while the audio is seeked correctly. Will file
new bugs for this.

[Bug 42372] Watchtower Library 2016 crashes when trying to play a video

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42372

Gijs Vermeulen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                URL|http://avoidjw.org/watchtow |https://archive.org/downloa
                   |er-library/                 |d/wtlib_2016_English/wtlib_
                   |                            |2016_English.zip

[Bug 42372] Watchtower Library 2016 crashes when trying to play a video

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42372

Alexandre Julliard  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #37 from Alexandre Julliard  ---
Closing bugs fixed in 8.6.