[Bug 42821] New: Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

Bug ID: 42821
           Summary: Bookshelf (.Net app) does not install:
                    Hardware/DirectX not supported
           Product: Wine
           Version: 2.4
          Hardware: x86
                OS: Linux
            Status: NEW
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 57890
  --> https://bugs.winehq.org/attachment.cgi?id=57890
+relay,+seh,+tid log

Hi, a user reported trouble with this program on wine forum.

I attached +relay log hereafter, most likely it is caused by:

003a:Ret  dxgi.DXGID3D10CreateDevice() retval=80004005 ret=7d2b412c
003a:Ret  d3d11.D3D11CoreCreateDevice() retval=80004005 ret=7d5957d9
003a:Ret  d3d10core.D3D10CoreCreateDevice() retval=80004005 ret=7d5ac339

However, I checked that is _does_ install on same laptop in Windows 7, so it
should be possible to install this as well in wine.

Running on:
lspci
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960
Integrated Graphics Controller (primary) (rev 03)

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #1 from Louis Lenders  ---
Created attachment 57891
  --> https://bugs.winehq.org/attachment.cgi?id=57891
regular console output

regular console output

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

Louis Lenders  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download
                URL|                            |https://support.vitalsource
                   |                            |.com/hc/en-us/articles/2013
                   |                            |44733-Bookshelf-Download-Pa
                   |                            |ge

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

Józef Kucia  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #2 from Józef Kucia  ---
(In reply to Louis Lenders from comment #1)
> 003a:fixme:winediag:dxgi_check_feature_level_support None of the requested D3D feature levels is supported on this GPU with the current shader backend.

It looks like a duplicate of 38648. Try to set the MaxVersionGL registry key.

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #3 from Louis Lenders  ---
(In reply to Józef Kucia from comment #2)
> (In reply to Louis Lenders from comment #1)
> > 003a:fixme:winediag:dxgi_check_feature_level_support None of the requested D3D feature levels is supported on this GPU with the current shader backend.
>
> It looks like a duplicate of 38648. Try to set the MaxVersionGL registry key.

Setting that key doesn`t help unfortunately.

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #4 from Józef Kucia  ---
(In reply to Louis Lenders from comment #3)
> Setting that key doesn`t help unfortunately.

Please attach a "+d3d,+dxgi" log (preferably with the MaxVersionGL registry
key).

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #5 from Louis Lenders  ---
Created attachment 57892
  --> https://bugs.winehq.org/attachment.cgi?id=57892
+d3d,+dxgi log

here is +d3d,+dxgi log

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #6 from Matteo Bruni  ---
That Intel GPU doesn't support D3D10+ nor the corresponding OpenGL features we
need to support that on Linux.

If the laptop also has a dedicated GPU, they might have better luck with that.
Otherwise they can try to run the installer with LIBGL_ALWAYS_SOFTWARE=1.

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #7 from Louis Lenders  ---
The original reporter ran this on AMD A10-5800K APU with Radeon(tm) HD Graphics
and had the same installation failure. Does that one support D3D10+ nor the
corresponding OpenGL features?

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

alekulyn  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #8 from alekulyn  ---
(In reply to Matteo Bruni from comment #6)
> That Intel GPU doesn't support D3D10+ nor the corresponding OpenGL features
> we need to support that on Linux.
>
> If the laptop also has a dedicated GPU, they might have better luck with
> that.
> Otherwise they can try to run the installer with LIBGL_ALWAYS_SOFTWARE=1.

Hi, original reporter here.  According to NewEgg, my APU can run at least
DirectX 11.  I also had no trouble running the same installer on my Windows 10
installation and on my Windows 10 VM.  More details are in my forum post here:
https://forum.winehq.org/viewtopic.php?f=8&t=28709

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

Matteo Bruni  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|---                         |DUPLICATE

--- Comment #9 from Matteo Bruni  ---
(In reply to alekulyn from comment #8)
> Hi, original reporter here.  According to NewEgg, my APU can run at least
> DirectX 11.  I also had no trouble running the same installer on my Windows
> 10 installation and on my Windows 10 VM.  More details are in my forum post
> here: https://forum.winehq.org/viewtopic.php?f=8&t=28709

Yes, it should work fine once you set the MaxVersionGL registry key.

*** This bug has been marked as a duplicate of bug 38648 ***

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #10 from alekulyn  ---
(In reply to Matteo Bruni from comment #9)
> Yes, it should work fine once you set the MaxVersionGL registry key.

It doesn't.  See the log in the second code snippet in the forum post.

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

Matteo Bruni  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |REOPENED
         Resolution|DUPLICATE                   |---

--- Comment #11 from Matteo Bruni  ---
(In reply to alekulyn from comment #10)
> (In reply to Matteo Bruni from comment #9)
> > Yes, it should work fine once you set the MaxVersionGL registry key.
>
> It doesn't.  See the log in the second code snippet in the forum post.

Good to know. Can you attach a +tid,dxgi,d3d11,d3d,wgl trace?

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #12 from alekulyn  ---
Created attachment 57901
  --> https://bugs.winehq.org/attachment.cgi?id=57901
large directx log

Here you go.

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #13 from alekulyn  ---
Created attachment 57903
  --> https://bugs.winehq.org/attachment.cgi?id=57903
+tid,dxgi,d3d11,d3d,wgl + MaxVersionGL log

This is WITH MaxVersionGL set to 0x30002.  The uncompressed version is over 9
MB

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

Matteo Bruni  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #57890|0                           |1
        is obsolete|                            |
  Attachment #57891|0                           |1
        is obsolete|                            |
  Attachment #57892|0                           |1
        is obsolete|                            |

--- Comment #14 from Matteo Bruni  ---
Created attachment 57934
  --> https://bugs.winehq.org/attachment.cgi?id=57934
Hack patch for desktop window swapchains

Thank you for the log. Does the attached hack help?

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #15 from alekulyn  ---
(In reply to Matteo Bruni from comment #14)
> Thank you for the log. Does the attached hack help?

I apologize.  Been away from Linux for a while.  I'm assuming that this patch
hasn't been committed to master yet, and that I need to compile wine itself
with the diff applied?

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

Matteo Bruni  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|REOPENED                    |NEW

--- Comment #16 from Matteo Bruni  ---
(In reply to alekulyn from comment #15)
> (In reply to Matteo Bruni from comment #14)
> > Thank you for the log. Does the attached hack help?
>
> I apologize.  Been away from Linux for a while.  I'm assuming that this
> patch hasn't been committed to master yet, and that I need to compile wine
> itself with the diff applied?

That's correct.

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

Andrew  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #17 from Andrew  ---
Having the same problem using 2.21. Out of curiosity, I copied the directory
straight from a Windows PC with the app installed and tried to run it that way,
and there was no sign the app was even running.

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #18 from Louis Lenders  ---
(In reply to Andrew from comment #17)
> Having the same problem using 2.21. Out of curiosity, I copied the directory
> straight from a Windows PC with the app installed and tried to run it that
> way, and there was no sign the app was even running.

Copying from an existing windowdrive is not going to work in a lot of cases.

As a workaround I found you can get it installed by:
- winetricks -q dotnet462

- Download Orca like for example from here
https://www.technipages.com/download-orca-msi-editor

-Start the Bookshelfinstaller and let it extract the msi, but than ctrl-C it.

- The msi is in something similar like
~/.wine/drive_c/users/louis/Temp/{B3C7AA5E-740A-4458-8676-D2BC8D2B6B9C}/VitalSource\
Bookshelf.msi

-Run Orca, open the msi, and remove the line (Action) HardwareNotSupported in
table InstallUISequence.

-Save it and run the msi like msiexec /i VitalSource\ Bookshelf.msi

The application itsself starts, but you have to sign in and I don`t have an
account so couldn`t test further

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #19 from Andrew  ---
(In reply to Louis Lenders from comment #18)
> (In reply to Andrew from comment #17)
> > Having the same problem using 2.21. Out of curiosity, I copied the directory
> > straight from a Windows PC with the app installed and tried to run it that
> > way, and there was no sign the app was even running.
>
> Copying from an existing windowdrive is not going to work in a lot of cases.
>
> As a workaround I found you can get it installed by:
> -
>
> winetricks -q dotnet462
> -
>
> Download Orca like for example from here
>
> https://www.technipages.com/download-orca-msi-editor
>
> -Start the Bookshelfinstaller and let it extract the msi, but than ctrl-C it.
> - The msi is in something similar like
>
> ~/.wine/drive_c/users/louis/Temp/{B3C7AA5E-740A-4458-8676-D2BC8D2B6B9C}/
> VitalSource\ Bookshelf.msi
>
> -Run Orca, open the msi, and remove the line (Action) HardwareNotSupported
> in table InstallUISequence.
>
> -Save it and run the msi like msiexec /i VitalSource\ Bookshelf.msi
>
> The application itsself starts, but you have to sign in and I don`t have an
> account so couldn`t test further

Your suggestion did resolve the installation issues, as it will now complete
the installation. However, winetricks doesn't seem to recognize dotnet462 nor
am I able to install the actual update manually.

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #20 from Louis Lenders  ---
(In reply to Andrew from comment #19)
> However, winetricks doesn't seem to recognize 
> nor am I able to install the actual update manually.

Maybe you have a very old winetricks? Upgrade to newest might help? Also best
to upgrade wine to newest version as well (wine-3.0=rc1)

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #21 from Andrew  ---
(In reply to Louis Lenders from comment #20)
> (In reply to Andrew from comment #19)
> > However, winetricks doesn't seem to recognize 
> > nor am I able to install the actual update manually.
>
> Maybe you have a very old winetricks? Upgrade to newest might help? Also
> best to upgrade wine to newest version as well (wine-3.0=rc1)

Apologies for the late reply, however I have been unable to replicate your
success. I had since moved from Mint to Ubuntu 17.10, but winetricks had
considerable issues trying to install any dotnet software until workarounds
brought it down all the way to dotnet40. I eventually located a manual copy of
the slim 4.6.2 repack, which ironically installed completely without issues,
however I was still unable then to launch the software.

Orca editing the installation MSI solved the directx requirements for me on the
installation end, but I continue to run into the brick wall of getting it to
actually run. Now since I'm running a clean build of 17.10, perhaps you could
tell me anything you've done with your build and Wine to where you were able to
get the software to at least launch?

[Bug 42821] Bookshelf (.Net app) does not install: Hardware/ DirectX not supported

https://bugs.winehq.org/show_bug.cgi?id=42821

--- Comment #22 from Andrew  ---
(In reply to Louis Lenders from comment #20)
> (In reply to Andrew from comment #19)
> > However, winetricks doesn't seem to recognize 
> > nor am I able to install the actual update manually.
>
> Maybe you have a very old winetricks? Upgrade to newest might help? Also
> best to upgrade wine to newest version as well (wine-3.0=rc1)

This is an update from 5/27/2018. I have still not have been able to get the
application to run. The Orca method still works for getting it to properly
install the application, but I have been unable to duplicate your efforts on
the program actually getting to run.