[Bug 10259] New: starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

Summary: starting Word 2003 after a successful installation with
                    an error message
           Product: Wine
           Version: 0.9.48.
          Platform: Other
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: enhancement
          Priority: P2
         Component: wine-binary
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

following http://bugs.winehq.org/show_bug.cgi?id=10226 :

I have done a successfull installation using a default install.

By the way, It fails to run Word 2003 with the error message:
There is not enough memory or disk space to run Word.

The message seems wrong on my laptop (around 10G free disk space and 600Mb free
memory)

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

Vijay Kamuju  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #1 from Vijay Kamuju   2007-10-31 10:38:41 ---
Please attach the console logs when this happens.

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

--- Comment #2 from Fathi BOUDRA   2007-10-31 10:48:59 ---
using wine, I have nothing on the console, so I tried winedbg:

$ winedbg WINWORD.EXE
WineDbg starting on pid 0010
0x7b874aa9: movl        %edi,0x0(%esp)
Wine-dbg>next
err:ole:CoFreeUnusedLibrariesEx apartment not initialised
err:ole:CoFreeUnusedLibrariesEx apartment not initialised
Invalid address (0x7b874aae) for breakpoint 0, disabling it
Process of pid=0010 has terminated
Wine-dbg>quit

Note: I'm on amd64.

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

--- Comment #3 from Fathi BOUDRA   2007-10-31 11:53:49 ---
reading the doc. can help ;)

I tried :
WINEDEBUG=+channel1,+channel2,+seh,+tid,+relay,+snoop,+heap,+olerelay,+server,+loaddll,+msgbox,+all

but the log file is around 11 Mb.

What are the options to use ?

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

--- Comment #4 from Fathi BOUDRA   2007-10-31 11:58:44 ---
Created an attachment (id=8899)
 --> (http://bugs.winehq.org/attachment.cgi?id=8899)
word 2003 log file

WINEDEBUG=+relay,+msgbox seems appropriate.

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

--- Comment #5 from Juan Lang   2007-10-31 12:35:35 ---
This looks suspicious:
0009:Call KERNEL32.OpenFileMappingA(0002001f,00000000,0033e830
"Local\Mso97SharedDg19211105606") ret=30cc0994
0009:Ret  KERNEL32.OpenFileMappingA() retval=00000000 ret=30cc0994
0009:Call
KERNEL32.CreateFileMappingA(ffffffff,316291ac,04000004,00000000,0001effc,0033e830
"Local\Mso97SharedDg19211105606") ret=30cc0afb
0009:Ret  KERNEL32.CreateFileMappingA() retval=00000000 ret=30cc0afb
0009:Call KERNEL32.GetLastError() ret=30cc0b03
0009:Ret  KERNEL32.GetLastError() retval=00000005 ret=30cc0b03
0009:Call KERNEL32.OpenFileMappingA(0002001f,00000000,0033e830
"Local\Mso97SharedDg19211105606") ret=30cc0994
0009:Ret  KERNEL32.OpenFileMappingA() retval=00000000 ret=30cc0994
0009:Call
KERNEL32.CreateFileMappingA(ffffffff,316291ac,04000004,00000000,0001effc,0033e830
"Local\Mso97SharedDg19211105606") ret=30cc0afb
0009:Ret  KERNEL32.CreateFileMappingA() retval=00000000 ret=30cc0afb
0009:Call KERNEL32.GetLastError() ret=30cc0b03
0009:Ret  KERNEL32.GetLastError() retval=00000005 ret=30cc0b03

Why is it trying to create a file mapping with a handle of
INVALID_HANDLE_VALUE?

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

Jeroen Klein Lankhorst  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #6 from Jeroen Klein Lankhorst   2007-11-02 06:23:00 ---
I'm having the same problem. Word will not start after successfull installation
of MS Office 2003.

Error message: "There is not enough memory or disk space to run Word"

This is certainly not true for my computer.

wine --version gives wine-0.9.48
running on ubuntu 7.10 (32 bit) with "uname -r" = 2.6.22-14-generic
I'm not using windows with wine

program: $ wine "c:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE"

debug1: $ echo quit | WINEDEBUG=+relay wine "c:\Program Files\Microsoft
Office\OFFICE11\WINWORD.EXE >& full=log-winword2003.txt

debug2: $ echo quit | WINEDEBUG=+relay wine "c:\Program Files\Microsoft
Office\OFFICE11\WINWORD.EXE /a >& full=log-winword2003-safemode.txt

I have attached both files.

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

--- Comment #7 from Jeroen Klein Lankhorst   2007-11-02 06:26:08 ---
Created an attachment (id=8928)
 --> (http://bugs.winehq.org/attachment.cgi?id=8928)
crash log winword2003

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

--- Comment #8 from Jeroen Klein Lankhorst   2007-11-02 06:26:56 ---
Created an attachment (id=8929)
 --> (http://bugs.winehq.org/attachment.cgi?id=8929)
crash log winword2003 in safe mode (/a option)

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #9 from Anastasius Focht   2007-11-02 07:52:30 ---
Hello,

--- quote ---
0009:Call KERNEL32.OpenFileMappingA(0002001f,00000000,0033e830
"Local\Mso97SharedDg19211105606") ret=30cc0994
0009:Ret  KERNEL32.OpenFileMappingA() retval=00000000 ret=30cc0994
0009:Call
KERNEL32.CreateFileMappingA(ffffffff,316291ac,04000004,00000000,0001effc,0033e830
"Local\Mso97SharedDg19211105606") ret=30cc0afb
0009:Ret  KERNEL32.CreateFileMappingA() retval=00000000 ret=30cc0afb
0009:Call KERNEL32.GetLastError() ret=30cc0b03
0009:Ret  KERNEL32.GetLastError() retval=00000005 ret=30cc0b03
--- quote ---

--- quote ---
Why is it trying to create a file mapping with a handle of
INVALID_HANDLE_VALUE?
--- quote ---

Perfectly valid call. From MSDN:

--- snip ---
If hFile is INVALID_HANDLE_VALUE, the calling process must also specify a size
for the file mapping object in the dwMaximumSizeHigh and dwMaximumSizeLow
parameters. In this scenario, CreateFileMapping creates a file mapping object
of a specified size that is backed by the system paging file instead of by a
file in the file system.
--- snip ---

Anyway the relays provided here are not boiling down to the problem because of
"RelayFromExclude = L"winex11.drv;user32;gdi32;advapi32;kernel32".
One has to see the internal calls made to "W" mapping API and especially Ntdll
section stuff to see the real failure.
You should rerun with at least +ntdll.
Although the returned last error ERROR_ACCESS_DENIED (5) indicates an access
rights problem.
Maybe some security related improvements/bugfixes were made in the near past
triggering such issues (code paths) now.

Regards

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

--- Comment #10 from Fathi BOUDRA   2007-11-02 08:16:15 ---
Created an attachment (id=8932)
 --> (http://bugs.winehq.org/attachment.cgi?id=8932)
WINEDEBUG=+relay,+msgbox,+ntdll

WINEDEBUG=+relay,+msgbox,+ntdll

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

--- Comment #11 from Anastasius Focht   2007-11-02 08:32:35 ---
Hello,

--- snip ---
trace:ntdll:RtlGetSaclSecurityDescriptor
(0x150ae0,0x33e3f8,0x7bc7c77c,0x33e3f7)
trace:ntdll:RtlGetDaclSecurityDescriptor (0x150ae0,0x33e3f9,0x33e3e8,0x33e3f7)
--- snip ---

Well it comes at least to the point where security descriptors are queried.
Could you run with the following parameters:

WINEDEBUG=+tid,+seh,+ntdll,+server wine ....

and attach log (make sure you do "wineserver -k" before running)?

Regards

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

--- Comment #12 from Jeroen Klein Lankhorst   2007-11-02 09:02:48 ---
Created an attachment (id=8934)
 --> (http://bugs.winehq.org/attachment.cgi?id=8934)
WINEDEBUG=+tid,+seh,+ntdll,+server

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

Lei Zhang  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEW
     Ever Confirmed|0                           |1

--- Comment #13 from Lei Zhang   2007-11-02 12:48:39 ---
marking as new

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

James Hawkins  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|_obsolete_binary            |ntdll

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

--- Comment #14 from Austin English   2008-06-16 15:57:39 ---
Is this still an issue in current (1.0-rc5 or newer) wine?

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

--- Comment #15 from Anastasius Focht   2008-06-21 07:10:06 ---
Hello,

--- quote ---
Is this still an issue in current (1.0-rc5 or newer) wine?
--- quote ---

I suggest to close this one.
This message is usually exhibited when M$ Office encounters corrupted/bad
install locations, e.g. invalid/missing template/addin paths whatever.
Has nothing to do with lack of disk space.

Regards

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|                            |INVALID

--- Comment #16 from Austin English   2008-06-21 19:11:44 ---
(In reply to comment #15)
> Hello,
>
> --- quote ---
> Is this still an issue in current (1.0-rc5 or newer) wine?
> --- quote ---
>
> I suggest to close this one.
> This message is usually exhibited when M$ Office encounters corrupted/bad
> install locations, e.g. invalid/missing template/addin paths whatever.
> Has nothing to do with lack of disk space.
>
> Regards

Invalid, per Anastasius.

[Bug 10259] starting Word 2003 after a successful installation with an error message

http://bugs.winehq.org/show_bug.cgi?id=10259

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #17 from Austin English   2008-06-21 19:11:53 ---
Closing invalid.