[Bug 38047] New: NtQuerySystemInformation needs to report basic system parameters properly

https://bugs.winehq.org/show_bug.cgi?id=38047

Bug ID: 38047
           Summary: NtQuerySystemInformation needs to report basic system
                    parameters properly
           Product: Wine
           Version: unspecified
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: kernel32
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

ZBrush (computer graphics software) fails with the message "We have detected
that your operating system falls outside ZBrush's current system requirements."
What they check is probably processor type, speed and memory size.
NtQuerySystemInformation should report realistic values in these fields.

The above message appears after wine printed this:
fixme:ntdll:NtQuerySystemInformation stub info_class
SYSTEM_PROCESSOR_PERFORMANCE_INFORMATION

[Bug 38047] Pixologic Zbrush 4R6/4R7 installer reports 'We have detected that your operating system falls outside ZBrush's current system requirements'

https://bugs.winehq.org/show_bug.cgi?id=38047

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
            Version|unspecified                 |1.7.36
                URL|                            |http://pixologic.com/zbrush
                   |                            |/downloadcenter/
           Keywords|                            |download, Installer
          Component|kernel32                    |-unknown
                 CC|                            |[e-mail]
         Resolution|---                         |INVALID
            Summary|NtQuerySystemInformation    |Pixologic Zbrush 4R6/4R7
                   |needs to report basic       |installer reports 'We have
                   |system parameters properly  |detected that your
                   |                            |operating system falls
                   |                            |outside ZBrush's current
                   |                            |system requirements'

--- Comment #1 from Anastasius Focht  ---
Hello folks,

that FIXME message is completely harmless.

You might want to check with the vendor homepage for actual app requirements:
http://pixologic.com/zbrush/system/

You bug report lacks basic information, such as:

* Wine version used
* ZBrush application version used (4R6? 4R7?)
* changes to Wine environment
* if the installer refuses to *install* or the installed app refuses to *start*

I've tested with 4R6 (not even most recent release) which requires Vista+
setting.

One must assume you tried to install with recent Wine 1.7.35/36 and default
WINEPREFIX settings which makes the bug automatically invalid.

--- snip ---
$ WINEDEBUG=+msgbox wine ./ZBrush_4R6_Installer_WIN.exe 
...
trace:msgbox:MSGBOX_OnInit L"We have detected that your operating system falls
outside ZBrush's current system requirements.  Please upgrade your operating
system before installing ZBrush 4R6.\n\nThe installer will now quit."
--- snip ---

(Vista+ required)

Since you provided so little information this is the kind of answer you can
expect in best case.

Regards

[Bug 38047] Pixologic Zbrush 4R6/4R7 installer reports 'We have detected that your operating system falls outside ZBrush's current system requirements'

https://bugs.winehq.org/show_bug.cgi?id=38047

--- Comment #2 from [e-mail]  ---
There is NEEDINFO status in bugzilla for the request for more info.

ZBrush 4R6, wine-1.7.35 installed from FreeBSD port, ran with some special
WINEPREFIX. Installer fails to install.

I don't see how is this bug report invalid.

[Bug 38047] Pixologic Zbrush 4R6 installer reports 'We have detected that your operating system falls outside ZBrush's current system requirements'

https://bugs.winehq.org/show_bug.cgi?id=38047

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Version|1.7.36                      |1.7.35
            Summary|Pixologic Zbrush 4R6/4R7    |Pixologic Zbrush 4R6
                   |installer reports 'We have  |installer reports 'We have
                   |detected that your          |detected that your
                   |operating system falls      |operating system falls
                   |outside ZBrush's current    |outside ZBrush's current
                   |system requirements'        |system requirements'
                 OS|Linux                       |FreeBSD

--- Comment #3 from Anastasius Focht  ---
Hello yuri,

--- quote ---
There is NEEDINFO status in bugzilla for the request for more info.
--- quote ---

No. This status is not available in Wine Bugzilla by design.

All required fields are already present in the initial bug report form but you
didn't bother to properly read/select/fill them out.

There is information at top of the bug report form ("When reporting a bug...")
which specifically aims to help filling out the report.
Don't tell me you didn't saw that ...

To get reasonable answers *you* have to provide basic information *beforehand*
and not the other way around.

--- quote ---
ran with some special WINEPREFIX.
--- quote ---

Do you really think your bug report can be taken seriously with this kind of
information? Magic glass ball anyone?

I could guess what "special" likely means (it would be also an explanation for
the unrelated SYSTEM_PROCESSOR_PERFORMANCE_INFORMATION fixme) ... but to be
upfront: the resolution would be the same -> invalid.

Regards

[Bug 38047] Pixologic Zbrush 4R6 installer reports 'We have detected that your operating system falls outside ZBrush's current system requirements'

https://bugs.winehq.org/show_bug.cgi?id=38047

--- Comment #4 from [e-mail]  ---
Reading your response, one can find sarcasm, bitterness, attitude, wild
assumptions, anything but useful information, let alone it is devoid of
friendliness.

It helps to remember/realize that not everybody in the world has exact same
knowledge, background and state of mind as you have. And such quick assumptions
and conclusions about strangers prove wrong more often than not.

It also helps to remember that trite saying that there are no stupid questions.

[Bug 38047] Pixologic Zbrush 4R6 installer reports 'We have detected that your operating system falls outside ZBrush's current system requirements'

https://bugs.winehq.org/show_bug.cgi?id=38047

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #5 from Austin English  ---
Closing.