[Bug 44123] New: Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

Bug ID: 44123
           Summary: Elder Scrolls Online: Game fails to launch citing
                    incompatible DirectX version
           Product: Wine
           Version: 2.21
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: directx-d3dx11
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 59855
  --> https://bugs.winehq.org/attachment.cgi?id=59855
log

In a brand new wine prefix, I receive a popup dialogue box immediately after
clicking "Play" from the game's launcher stating that the DirectX version I
have installed is not compatible with the game. (Please see attached
screenshot)

I have tried the following:
-Install d3dx11_43 via winetricks
-Put override in place via winecfg
(issue persists at this point)
-Run DirectX installation from the executable which is bundled with the title
(issue persists at this point)

I have included two screenshots with this ticket, showing the error and the
associated libraries/overrides that are in place to try and mitigate it. I also
have a screenshot of '$ screenfetch' to show my GPU model and kernel/distro.
NOTE: The game does run flawlessly on this machine in Windows 7.

I also have a log file which indicates that the directx version I have
installed could be the culprit of this issue. (Although a dev will have to
confirm that for me)

Thanks

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #1 from Andrew  ---
Created attachment 59856
  --> https://bugs.winehq.org/attachment.cgi?id=59856
screenfetch

system configuration screenshot

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #2 from Andrew  ---
Created attachment 59857
  --> https://bugs.winehq.org/attachment.cgi?id=59857
Installed WINE libraries and overrides

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #3 from Andrew  ---
Created attachment 59858
  --> https://bugs.winehq.org/attachment.cgi?id=59858
Error that appears on a black screen

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

Andrew  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail],
                   |                            |[e-mail]

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

Józef Kucia  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #4 from Józef Kucia  ---
(In reply to Andrew from comment #0)
> Created attachment 59855 [details]
> log
>
> fixme:winediag:dxgi_check_feature_level_support None of the requested D3D feature levels is supported on this GPU with the current shader backend.

You need to set "MaxVersionGL" registry key. See
https://wiki.winehq.org/Useful_Registry_Keys. It's also recommend to not
install a lot of native DLLs unnecessarily.

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

Matteo Bruni  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|directx-d3dx11              |directx-d3d

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

Fabian Maurer  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|---                         |INVALID
                 CC|                            |[e-mail]

--- Comment #5 from Fabian Maurer  ---
> You need to set "MaxVersionGL" registry key.

Alternatively, use wine-staging.

Most likely not a wine problem. If the issue should persist, please reopen.

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #6 from Andrew  ---
(In reply to Józef Kucia from comment #4)
> (In reply to Andrew from comment #0)
> > Created attachment 59855 [details]
> > log
> >
> > fixme:winediag:dxgi_check_feature_level_support None of the requested D3D feature levels is supported on this GPU with the current shader backend.
>
> You need to set "MaxVersionGL" registry key. See
> https://wiki.winehq.org/Useful_Registry_Keys. It's also recommend to not
> install a lot of native DLLs unnecessarily.

With the registry version added, specifically: MaxVersionGL, 40005 in decimal
and 30002 in hex, the issue persists. Furthermore, users are reporting in the
comment section here:
https://appdb.winehq.org/objectManager.php?sClass=version&iId=34927 that this
does not necessarily fix the issue.

The dlls that I have installed in the screenshot are the pre-populated
components with the creation of a brand new, clean wine prefix. There has been
absolutely nothing modified on this prefix up until this point.

Many users are reporting the exact issue I have outlined in this ticket upon
the release of the Thieves Guild patch, which removed support for OpenGL and
DirectX versions below 11.

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #7 from Andrew  ---
Created attachment 59869
  --> https://bugs.winehq.org/attachment.cgi?id=59869
System configuration report generated by the ESO launcher

I have attached a text file which is a system report generated by the game
launcher. The game recognizes that my machine is running Windows XP with a
DirectX version of 9.0.

This holds true even though I Windows 10 as my OS version associated with the
game, and launcher's executables in winecfg. Perhaps there is an issue with the
game not recognizing the installed DirectX components of WINE?

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

Andrew  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |UNCONFIRMED
         Resolution|INVALID                     |---

--- Comment #8 from Andrew  ---
I have re-opened the ticket, as this issue still remains. The registry key
workaround does not fix the issue anymore. Please see the link to the thread
that I put in the comment section of this ticket. Many users are experiencing
this issue.

The game no long supports OpenGl or DirectX versions below 11 anymore. When
that update was pushed out, many users have been experiencing this very problem
with running the game under WINE.

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #9 from Andrew  ---
My apologies for restating the issue in a stuttery and not-so eloquent fashion
over the past 3 comments. The bug tracker I use at work behaves slightly
differently than this one, and I was not anticipating that all changes to this
ticket would appear in the comment section.

I did not mean to restate the same thing in 3 different posts. Please disregard
redundancies among the statements that I have made.

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #10 from Józef Kucia  ---
(In reply to Andrew from comment #6)
> With the registry version added, specifically: MaxVersionGL, 40005 in
> decimal and 30002 in hex, the issue persists. Furthermore, users are
> reporting in the comment section here:
> https://appdb.winehq.org/objectManager.php?sClass=version&iId=34927 that
> this does not necessarily fix the issue.

Please attach a +dxgi,+d3d11 log.

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #11 from Andrew  ---
(In reply to Józef Kucia from comment #10)
> (In reply to Andrew from comment #6)
> > With the registry version added, specifically: MaxVersionGL, 40005 in
> > decimal and 30002 in hex, the issue persists. Furthermore, users are
> > reporting in the comment section here:
> > https://appdb.winehq.org/objectManager.php?sClass=version&iId=34927 that
> > this does not necessarily fix the issue.
>
> Please attach a +dxgi,+d3d11 log.

Would running the command:
$ WINEDEBUG=+dxgi,+d3d11 wine Steam.exe &>log.txt

And then launching the game from Steam achieve what you're looking for?

Or would it be wise to bypass Steam and the Launcher all together, by
executing:

$ WINEDEBUG=+dxgi,+d3d11 wine eso64.exe &>log.txt

I ask, because I'm not sure if the issue appears when WINE is originally
invoked (starting Steam) and the GPU type is not being detected correctly. Or
if the issue appears when the launcher calls upon the application's executable.

Thanks

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #12 from Józef Kucia  ---
(In reply to Andrew from comment #11)
> (In reply to Józef Kucia from comment #10)
> > (In reply to Andrew from comment #6)
> > > With the registry version added, specifically: MaxVersionGL, 40005 in
> > > decimal and 30002 in hex, the issue persists. Furthermore, users are
> > > reporting in the comment section here:
> > > https://appdb.winehq.org/objectManager.php?sClass=version&iId=34927 that
> > > this does not necessarily fix the issue.
> >
> > Please attach a +dxgi,+d3d11 log.
>
> Would running the command:
> $ WINEDEBUG=+dxgi,+d3d11 wine Steam.exe &>log.txt
>
> And then launching the game from Steam achieve what you're looking for?

Yes, that should work. The log will include calls generated by Steam and the
game as well.

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #13 from Andrew  ---
Created attachment 59877
  --> https://bugs.winehq.org/attachment.cgi?id=59877
Log from running 'WINEDEBUG=+dxgi,+d3d11 wine Steam.exe &>log.txt'

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

Józef Kucia  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEW
     Ever confirmed|0                           |1

--- Comment #14 from Józef Kucia  ---
(In reply to Andrew from comment #13)
> Created attachment 59877 [details]
> Log from running 'WINEDEBUG=+dxgi,+d3d11 wine Steam.exe &>log.txt'
>
> trace:dxgi:dxgi_check_feature_level_support Feature level D3D_FEATURE_LEVEL_11_0 not supported, trying next fallback if available.
> fixme:winediag:dxgi_check_feature_level_support None of the requested D3D feature levels is supported on this GPU with the current shader backend.

It looks like MaxVersionGL is not set correctly, or your GPU/OpenGL isn't
sufficient to run Direct3D11. Please attach a +d3d log or glxinfo output.

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

Andrew  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #59855|0                           |1
        is obsolete|                            |
  Attachment #59877|0                           |1
        is obsolete|                            |

--- Comment #15 from Andrew  ---
Created attachment 59881
  --> https://bugs.winehq.org/attachment.cgi?id=59881
Log from running 'WINEDEBUG=+dxgi,+d3d11 wine Steam.exe &>log.txt' with the
MaxVersionGL key set correct;y

I reran the test using the winedebug command that you had mentioned above. I
also double checked my MaxVersionGL key in the registry, and noted that it was
indeed set incorrectly. I had it set to 40005 (which I assume corresponds to
OpenGL v4.5) but my GPU does not support that version of OpenGL.

According to AMD's website, the R9 200 series GPUs support only up to OpenGL
v4.3 (and up to DirectX 12, not just DirectX11) NOTE: I have an R9 280X.

I went ahead and changed that key in the registry to 40003 as I believe that is
correct. Although I don't know enough about the Windows registry to verify
that. I just extrapolated it from reading other people's posts.

That said, I still get the same error as before, although I think my
wineprefix's configuration is closer to what it needs to be.

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #16 from Andrew  ---
Created attachment 59882
  --> https://bugs.winehq.org/attachment.cgi?id=59882
glxinfo

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #17 from Fabian Maurer  ---
Did you already try wine-staging?

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #18 from Fabian Maurer  ---
Created attachment 59883
  --> https://bugs.winehq.org/attachment.cgi?id=59883
Reg file for MaxVersionGL

Sorry for the double, but I attached a registry file for setting MaxVersionGL
correctly. Just to make sure you have set it right, import that and try again.

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #19 from Józef Kucia  ---
(In reply to Andrew from comment #15)
> Created attachment 59881 [details]
> Log from running 'WINEDEBUG=+dxgi,+d3d11 wine Steam.exe &>log.txt' with the
> MaxVersionGL key set correct;y

It doesn't seem like you set MaxVersionGL key correctly. You should see the
following line in the terminal:

err:winediag:wined3d_dll_init Setting maximum allowed wined3d GL version

Try the reg file attached by Fabian.

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #20 from Andrew  ---
(In reply to Fabian Maurer from comment #18)
> Created attachment 59883 [details]
> Reg file for MaxVersionGL
>
> Sorry for the double, but I attached a registry file for setting
> MaxVersionGL correctly. Just to make sure you have set it right, import that
> and try again.

I imported your file and the game immediately worked. I launched the game
normally from Steam and made it all the way to gameplay. Proof:
https://imgur.com/a/xFcD1

I see now that I was creating the key incorrectly. I was right clicking on the
file tree on the left and using the first option "key" which appears to create
folders, NOT the desired key. Foolish mistake on my part, apologies.

That said, I have three follow up questions before we close this ticket:

1. Is the key that you posted here valid for all GPUs? Or is it specific to the
OpenGL version that a given GPU supports? Would this (30002 in hexadecimal) be
something that we could post on the Wineappdb page and have everyone use as a
work around to get things going? It would be great to have a tried and true
method for getting this game running on everyone's machine (at least with AMD
GPUs) to get more people on Linux from Windows. I'd be happy to make a
spreadsheet of GPUs and associated registry keys if necessary.

2. 0x30002 translates to 196610 in decimal. How did that actually end up fixing
my issue? 196610 doesn't appear to translate to a specific version of OpenGL,
unless of course I am mistaken.

3. Would it be possible to script the addition of this registry key as part of
the default settings on a new wine prefix? Or is that ill advised since (to my
knowledge) this only fixes one application, and could introduce a host of other
issues?

Thanks for your help Fabian and Józef.

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

Fabian Maurer  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|---                         |INVALID

--- Comment #21 from Fabian Maurer  ---
1.) It works for every GPU that support OpenGL 3.2, that is, most modern GPUs,
and everyone that can support DX11. As said, wine-staging has a workaround so
you don't even need that key.

2.) View it as high-word low-word, then 0x30002 is HIGH(0x0003) and LOW(0x0002)

3.) Problem is, some drivers don't have backwards compatibility with OpenGL 3.2
profiles, while wine still uses a bit of that functionality. It will be changed
once wine doesn't need that anymore, I think. In the meantime, use wine-staging
or the key.

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

--- Comment #22 from Józef Kucia  ---
Glad that the game finally worked for you.

The registry key is required because wined3d doesn't fully support OpenGL core
contexts yet (see bug 38648). FWIW, we are considering adding a hack for Wine
3.0 to make the registry key unnecessary.

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

Józef Kucia  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|INVALID                     |DUPLICATE

--- Comment #23 from Józef Kucia  ---

*** This bug has been marked as a duplicate of bug 38648 ***

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

Alistair Leslie-Hughes  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #24 from Alistair Leslie-Hughes  ---
Closing Duplicate

[Bug 44123] Elder Scrolls Online: Game fails to launch citing incompatible DirectX version

https://bugs.winehq.org/show_bug.cgi?id=44123

tokktokk  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]