[Bug 48977] New: PowerChute Personal Edition v3.1 (.NET 4.0 app) installer fails to detect APC (usb hid) device

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48977

Bug ID: 48977
           Summary: PowerChute Personal Edition v3.1 (.NET 4.0 app)
                    installer fails to detect APC (usb hid) device
           Product: Wine
           Version: 5.6
          Hardware: x86-64
                OS: Linux
            Status: NEW
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Hello folks,

as it says.

--- snip ---
$ WINEDEBUG=+seh,+relay,+snoop,+setupapi,+hid wine ./PCPE_3.1.0.exe >>log.txt
2>&1
...
002d:Call KERNEL32.LoadLibraryA(01a4d140 "drvutil.dll") ret=016e20ef 
...
002d:Ret  PE DLL (proc=0x1d52dec,module=0x1d50000
L"drvutil.dll",reason=PROCESS_ATTACH,res=(nil)) retval=1
...
002d:Ret  KERNEL32.LoadLibraryA() retval=01d50000 ret=016e20ef
002d:Call KERNEL32.GetProcAddress(01d50000,01a4d540 "IsUPSPresent")
ret=016e15d4
002d:Ret  KERNEL32.GetProcAddress() retval=020a0110 ret=016e15d4 
...
002d:CALL drvutil.IsUPSPresent(<unknown, check return>) ret=016e2a81
002d:CALL
UpsControl.?CreateNewUPSControl@CUPSControl@@SA?AVErrCode@@PAPAV1@IJ@Z(01d3f8c4,01d3f8cc,00000000,0000051d)
ret=01d5dcc9 
...
002d:CALL
UpsDevice.?GetDeviceByIndex@CUpsDevice@@SAPAXKKPAD@Z(00000000,0000051d,01d3f5d8)
ret=01de0d4f
002d:CALL pdcdll._OpenPowerDevice@12(<unknown, check return>) ret=01e96e2b
002d:Call hid.HidD_GetHidGuid(01d3f184) ret=01f97624 
...
002d:Ret  hid.HidD_GetHidGuid() retval=01f154cc ret=01f97624
002d:Call setupapi.SetupDiGetClassDevsA(01d3f184,00000000,00000000,00000012)
ret=01f97634
002d:trace:setupapi:SetupDiGetClassDevsExW
{4d1e55b2-f16f-11cf-88cb-001111000030} (null) 00000000 0x00000012 00000000
(null) 00000000
002d:trace:setupapi:SetupDiCreateDeviceInfoListExW (null) 00000000 (null)
00000000 
...
002d:Ret  setupapi.SetupDiGetClassDevsA() retval=01a60b60 ret=01f97634
002d:Call
setupapi.SetupDiEnumDeviceInterfaces(01a60b60,00000000,01d3f184,00000000,01d3f168)
ret=01f97676 
...
002d:Ret  setupapi.SetupDiGetDeviceInterfaceDetailA() retval=00000000
ret=01f976b1 
...
002d:Ret  setupapi.SetupDiDestroyDeviceInfoList() retval=00000001 ret=01f9773c
002d:Call hid.HidD_GetAttributes(00000090,01d3f21c) ret=01f995ad
002d:trace:hid:HidD_GetAttributes (00000090 01D3F21C) 
...
002d:Ret  hid.HidD_GetAttributes() retval=00000001 ret=01f995ad
...
002d:Call hid.HidD_GetHidGuid(01d3f184) ret=01f97624
002d:trace:hid:HidD_GetHidGuid (01D3F184)
002d:Ret  hid.HidD_GetHidGuid() retval=01f154cc ret=01f97624
...
002d:Ret  setupapi.SetupDiDestroyDeviceInfoList() retval=00000001 ret=01f97689
002d:RET  pdcdll._OpenPowerDevice@12(00000000,0000051d,01d3f5d8)
retval=ffffffff ret=01e96e2b
002d:RET  UpsDevice.?GetDeviceByIndex@CUpsDevice@@SAPAXKKPAD@Z()
retval=00000000 ret=01de0d4f
002d:RET 
UpsControl.?CreateNewUPSControl@CUPSControl@@SA?AVErrCode@@PAPAV1@IJ@Z()
retval=01d3f8c4 ret=01d5dcc9 
...
002d:Call shell32.ShellExecuteExA(01d3f764) ret=01d5a0e6 
...
002d:Call KERNEL32.CreateProcessW(00000000,01a60ce8 L""C:\Program Files
(x86)\APC\PowerChute Personal Edition\\ApcRun.exe"
Local\IDD_NOCOMMS_ON_INSTALL",00000000,00000000,00000000,00000410,00000000,01a60c68
L"C:\Program Files (x86)\APC\PowerChute Personal
Edition\",01d3d418,01d3d408) ret=7dbac867 
--- snip ---

$ sha1sum PCPE_3.1.0.exe 
e9a10abb4af842a7c98db1aff2e1e00d3f74b749  PCPE_3.1.0.exe

$ du -sh PCPE_3.1.0.exe 
36M    PCPE_3.1.0.exe

$ wine --version
wine-5.6-193-g59987bc9ec

Regards

[Bug 48977] PowerChute Personal Edition v3.1 (.NET 4.0 app) installer fails to detect APC (usb hid) device

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48977

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                URL|                            |https://web.archive.org/web
                   |                            |/20200103074730/https://dow
                   |                            |nload.schneider-electric.co
                   |                            |m/files?p_enDocType=Softwar
                   |                            |e+-+Released&p_Doc_Ref=APC_
                   |                            |PCPE_310&p_File_Name=PCPE_3
                   |                            |.1.0.exe
           Keywords|                            |download, Installer

[Bug 48977] PowerChute Personal Edition v3.1 (.NET 4.0 app) installer fails to detect UPS (usb hid) device

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48977

Dmitry Timoshkov  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Summary|PowerChute Personal Edition |PowerChute Personal Edition
                   |v3.1 (.NET 4.0 app)         |v3.1 (.NET 4.0 app)
                   |installer fails to detect   |installer fails to detect
                   |APC (usb hid) device        |UPS (usb hid) device

[Bug 48977] PowerChute Personal Edition v3.1 (.NET 4.0 app) installer fails to detect UPS (usb hid) device

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48977

Zebediah Figura  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #1 from Zebediah Figura  ---
What is the relevant device (VID and PID, ideally?) Do you have it connected?
Is it loaded with the usbhid driver? `lsusb -t` would help answer this.

If it's not being enumerated through setupapi, the problem is probably that
winebus can't see it—which could be the fault of winebus or the underlying
OS—or (maybe?) that hidclass doesn't know how to parse its descriptor. A log
with WINEDEBUG=+pid,+setupapi,+hid,+plugplay would help elucidate.