[Bug 45368] New: Zoner Photo Studio 17 crashes right after start

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wine-bugs＠winehq.org

23 Jun 2018 23 Jun '18

8:14 p.m.

https://bugs.winehq.org/show_bug.cgi?id=45368

Bug ID: 45368 Summary: Zoner Photo Studio 17 crashes right after start Product: Wine Version: 3.10 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: m93a.cz@gmail.com Distribution: ---

Created attachment 61678 --> https://bugs.winehq.org/attachment.cgi?id=61678 This appeared in the Wine crash summary window

I downloaded and installed Zoner Photo Studio 17 (the installation worked fine). When I executed Zps.exe, a manager window and a validation window opened. The manager window looked OK but its UI was disabled because of the validation. The validation window, on the other hand, was only grey without any UI. Then Wine announced that the application has crashed and suggested me to report a bug.

I'm on Ubuntu 18.04 and Wine 3.10 managed through PlayOnLinux 4.2.12

The program can be downloaded (for testing purposes) from here: https://ulozto.net/hledej?q=zoner photo studio 17

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wine-bugs＠winehq.org

24 Jun 24 Jun

9:17 a.m.

New subject: [Bug 45368] Zoner Photo Studio 17 crashes right after start

https://bugs.winehq.org/show_bug.cgi?id=45368

Fabian Maurer dark.shadow4@web.de changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |dark.shadow4@web.de

--- Comment #1 from Fabian Maurer dark.shadow4@web.de --- PlayOnLinux is not officially supported here, please make sure you test with vanilla wine before reporting an issue.

The link you provided looks awfully like a piracy site to me. If you want to test, use the official site: https://www.zoner.com/en/free-photo-editor-download. At the bottom you can download old versions.

Although it doesn't work for me either (I get a blackscreen) there are no crashes.

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wine-bugs＠winehq.org

9:17 a.m.

New subject: [Bug 45368] Zoner Photo Studio 17 crashes right after start

https://bugs.winehq.org/show_bug.cgi?id=45368

Fabian Maurer dark.shadow4@web.de changed:

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wine-bugs＠winehq.org

2:56 p.m.

New subject: [Bug 45368] Zoner Photo Studio 17 shows black registration dialog on startup ( CEFv3 Angle OpenGL ES 2.0 issue, H/W Accelerated Canvas and WebGL)

https://bugs.winehq.org/show_bug.cgi?id=45368

Anastasius Focht focht@gmx.net changed:

--- Comment #2 from Anastasius Focht focht@gmx.net --- Hello folks,

the first crash is due to (lib)CEF3 with Blink engine that checks requested font facename and doesn't like Liberation font replacement -> bug 32342

'winetricks -q corefonts' or install Arial font works around.

To avoid being a dupe of bug 32342 lets make this about the black splash/validation dialog. It's actually CEF browser run in its own process. One can check with Windows Spy++ to see who owns the child window.

-> 'Welcome to Zoner Photo Studio' ('Zps.exe') -> 'ZcbBridge::BrowserT' ('Zps.exe') -> 'ZcbApp::MainClientT' ('Zps.exe') -> 'CefBrowserWindow' ('ZCB.exe') -> 'Chrome_WidgetWin_0' -> 'Static'

--- snip --- $ pwd /home/focht/.wine/drive_c/Program Files/Zoner/Photo Studio 17/Program32

$ file lib*.dll libcef.dll: PE32 executable (DLL) (console) Intel 80386, for MS Windows libEGL.dll: PE32 executable (DLL) (console) Intel 80386, for MS Windows libGLESv2.dll: PE32 executable (DLL) (console) Intel 80386, for MS Windows ...

$ WINEDEBUG=+seh,+relay wine ./Zps.exe >>log.txt 2>&1 ... 002e:Call KERNEL32.CreateProcessW(05d3fb70 L"C:\Program Files\Zoner\Photo Studio 17\Program32\ZCB.EXE",05d3fff0 L""C:\Program Files\Zoner\Photo Studio 17\Program32\ZCB.EXE" --zps-ipc={Zps-45-722008}",00000000,00000000,00000001,00000000,00000000,05d3f9b0 L"C:\Program Files\Zoner\Photo Studio 17\Program32",0033d1b4,05d44290) ret=00913877 ... 0050:Call KERNEL32.__wine_kernel_init() ret=7bc59bcc 002e:Ret KERNEL32.CreateProcessW() retval=00000001 ret=00913877 ... 002e:Call KERNEL32.CreateProcessW(05d3f3c8 L"C:\Program Files\Zoner\Photo Studio 17\Program32\ZPSAutoupdate.exe",05d74e98 L""C:\Program Files\Zoner\Photo Studio 17\Program32\ZPSAutoupdate.exe" /checkforupdate programstartup",00000000,00000000,00000001,00000000,00000000,05d3f350 L"C:\Program Files\Zoner\Photo Studio 17\Program32",0033d3e8,05c98994) ret=00913877 ... 0052:Call KERNEL32.__wine_kernel_init() ret=7bc59bcc 002e:Ret KERNEL32.CreateProcessW() retval=00000001 ret=00913877 ... 0063:Call KERNEL32.CreateProcessW(00000000,04b2a000 L""C:\Program Files\Zoner\Photo Studio 17\Program32\ZCB.exe" --type=gpu-process --channel="79.0.376049228\1408405737" --no-sandbox --lang=en --locales-dir-path="C:\Program Files\Zoner\Photo Studio 17\Resources\Cef\locales" --log-file="C:\users\focht\Local Settings\Application Dat"...,00000000,00000000,00000000,00000000,00000000,00000000,0622f5d0,0622f618) ret=007769a7 ... 0052:Call KERNEL32.__wine_kernel_init() ret=7bc59bcc 002e:Ret KERNEL32.CreateProcessW() retval=00000001 ret=00913877 ... 0063:Call KERNEL32.CreateProcessW(00000000,04b5b400 L""C:\Program Files\Zoner\Photo Studio 17\Program32\ZCB.exe" --type=renderer --no-sandbox --user-agent="Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.170 Safari/537.36 ZonerPhotoStudio/17.0.1.12" --lang=en-US --enable-threaded-compositing --enable-"...,00000000,00000000,00000000,00000000,00000000,00000000,0622f5d0,0622f618) ret=007769a7 ... 007b:Call KERNEL32.__wine_kernel_init() ret=7bc59bcc ... 0063:Ret KERNEL32.CreateProcessW() retval=00000001 ret=007769a7 --- snip ---

The problem seems to be here CEF3 off-screen rendering with hardware acceleration using OpenGLES 2.0 (Angle).

* OpenGL ES 2.0 (ANGLE 1.2.0.2451) * OpenGL ES GLSL ES 1.00 (ANGLE 1.2.0.2451)

There are a few messages in console hinting at this:

--- snip --- ... 003d:fixme:d3d9:d3d9_device_CreateTexture Resource sharing not implemented, *shared_handle (nil). 003d:fixme:d3d9:d3d9_device_CreateTexture Resource sharing not implemented, *shared_handle (nil). 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. [0624/162740:ERROR:gl_surface_egl.cc(285)] eglCreateWindowSurface failed with error EGL_BAD_ALLOC [0624/162740:ERROR:command_buffer_proxy_impl.cc(165)] Failed to initialize command buffer service. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. [0624/162740:ERROR:gl_surface_egl.cc(285)] eglCreateWindowSurface failed with error EGL_BAD_ALLOC [0624/162740:ERROR:command_buffer_proxy_impl.cc(165)] Failed to initialize command buffer service. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. [0624/162740:ERROR:gl_surface_egl.cc(285)] eglCreateWindowSurface failed with error EGL_BAD_ALLOC [0624/162740:ERROR:command_buffer_proxy_impl.cc(165)] Failed to initialize command buffer service. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. 0078:err:d3d:context_create Failed to set pixel format 1 on device context 0x10057. [0624/162740:ERROR:gl_surface_egl.cc(285)] eglCreateWindowSurface failed with error EGL_BAD_ALLOC [0624/162740:ERROR:command_buffer_proxy_impl.cc(165)] Failed to initialize command buffer service. ... --- snip ---

I didn't find a command line switch to force CEF/app to switch the GL acceleration backend but you can work around by renaming 'libEGL.dll' to 'libEGL.dll.bak' to force a fallback.

With that you can see two buttons "Activate 30-day trial ...", "I've already purchased" after a brief check for an Internet connection. You might need to alt-tab/focus the dialog before.

$ sha1sum zps17_en.exe 9bf0080940833798bc0b7dc27581294d1f077c1f zps17_en.exe

$ du -sh zps17_en.exe 77M zps17_en.exe

$ wine --version wine-3.11

Regards

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wine-bugs＠winehq.org

6:31 p.m.

New subject: [Bug 45368] Zoner Photo Studio 17 shows black registration dialog on startup ( CEFv3 Angle OpenGL ES 2.0 issue, H/W Accelerated Canvas and WebGL)

https://bugs.winehq.org/show_bug.cgi?id=45368

Louis Lenders xerox.xerox2000x@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |xerox.xerox2000x@gmail.com

--- Comment #3 from Louis Lenders xerox.xerox2000x@gmail.com --- Is this related to /same issue as https://bugs.winehq.org/show_bug.cgi?id=44985 then?

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wine-bugs＠winehq.org

6:46 p.m.

New subject: [Bug 45368] Zoner Photo Studio 17 shows black registration dialog on startup ( CEFv3 Angle OpenGL ES 2.0 issue, H/W Accelerated Canvas and WebGL)

https://bugs.winehq.org/show_bug.cgi?id=45368

Anastasius Focht focht@gmx.net changed:

--- Comment #4 from Anastasius Focht focht@gmx.net --- Hello Louis

--- quote --- Is this related to /same issue as https://bugs.winehq.org/show_bug.cgi?id=44985 then? --- quote ---

I guess so, resolving as dupe here. I remembered the issue but couldn't find it - now it should be better.

--- quote --- it`s a known issue for cef-related programs, seen this many times in other bugreports. --- quote ---

Either link those to bug 44985 if the reports are about something different but mention blank/black window as side-issue or resolve them directly as dupes.

Regards

*** This bug has been marked as a duplicate of bug 44985 ***

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wine-bugs＠winehq.org

14 Jul 14 Jul

2:27 p.m.

New subject: [Bug 45368] Zoner Photo Studio 17 shows black registration dialog on startup ( CEFv3 Angle OpenGL ES 2.0 issue, H/W Accelerated Canvas and WebGL)

https://bugs.winehq.org/show_bug.cgi?id=45368

André H. nerv@dawncrow.de changed:

--- Comment #5 from André H. nerv@dawncrow.de --- closing dup

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