[Bug 14966] New: Error inserting clip art on MS Word XP

http://bugs.winehq.org/show_bug.cgi?id=14966

Summary: Error inserting clip art on MS Word XP
           Product: Wine
           Version: 1.1.2
          Platform: PC
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

I haven't customized anything in winecfg, except setting OS version to Windows
XP.  In Word, when I select Insert -> Picture -> Clip Art... , an error message
appears saying "Clip Organizer cannot complete the operation.  Error Code
0x80040155".  In the wine log, I see:

err:ole:marshal_object couldn't get IPSFactory buffer for interface
{0c733a8b-2a1c-11ce-ade5-00aa0044773d}
err:ole:StdMarshalImpl_MarshalInterface Failed to create ifstub,
hres=0x80040155
err:ole:CoMarshalInterface Failed to marshal the interface
{0c733a8b-2a1c-11ce-ade5-00aa0044773d}, 80040155
fixme:ole:CFStub_Invoke CoMarshalInterface failed, 80040155!
err:rpc:I_RpcReceive we got fault packet with status 0x80040155
fixme:ole:CFProxy_CreateInstance IRpcChannelBuffer_SendReceive failed with
80040155?
fixme:ole:CoCreateInstance no instance created for interface
{0c733a8b-2a1c-11ce-ade5-00aa0044773d} of class
{09e767a6-4481-4791-86a5-a739e5290e4c}, hres is 0x80040155

[Bug 14966] Error inserting clip art on MS Word XP

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #1 from Lei Zhang   2008-08-27 17:18:38 ---
does winetricks dcom98 help at all?

[Bug 14966] Error inserting clip art on MS Word XP

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #2 from Tony Howard   2008-08-29 15:34:58 ---
No - when using winetricks dcom98, I get this error when I select clip art.

wine: Unhandled page fault on read access to 0x80005aa0 at address 0x65f23798
(thread 0040), starting debugger...
err:dbghelp:pe_load_dbg_file -Unable to peruse .DBG file "ole32.dbg" ("")

And then Word freezes.  If I kill it and then try to relaunch it, I get an
error message saying Microsoft Word has encountered a problem and needs to
close as it starts up.  Nothing looks particularly wrong in the log as this is
happening.  At this point, the only way to get word to start again is to run
winecfg and take out the overrides for ole32 and rpcrt4, but then I get the
original error.  This may have to do with the fact that I'm running WINE in
Windows XP mode.

I just tried switching wine to Windows 98 mode, and without dcom98, I get the
original error.  With dcom98, Word tells me "Clip Organizer cannot complete the
operation.  Error Code 0x80004002.  No errors appear in the Wine log though.

[Bug 14966] Error inserting clip art on MS Word XP

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #3 from Tony Howard   2008-08-29 15:46:30 ---
Looks like the 0x80004002 error is due to having an old version of MDAC
installed.  I installed version 2.5, and now the error messages have all gone
away, but nothing happens when I select insert clip art.  Any ideas?

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEW
     Ever Confirmed|0                           |1
            Summary|Error inserting clip art on |Cannot insert clip art in MS
                   |MS Word XP                  |Word/Publisher in Office
                   |                            |XP/2007

--- Comment #4 from Austin English   2008-09-13 15:05:01 ---
Also affects Office 2007. Confirming.

See also:
http://support.microsoft.com/kb/889885

I'm attaching a +ole log.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #5 from Austin English   2008-09-13 15:05:34 ---
Created an attachment (id=16081)
 --> (http://bugs.winehq.org/attachment.cgi?id=16081)
+ole in git

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

[e-mail] changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #6 from [e-mail]  2008-11-15 07:18:21 ---
Also affects Word 2003. Still present in 1.1.8.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #7 from Rosanne DiMesio   2009-01-18 21:03:19 ---
Still present in 1.1.13 in Word 2003. The problem is not actually with
inserting clipart per se, it is trying to do it through the Clip Organizer.
Selecting Insert=>Picture=>From File, browsing to the clipart directory, and
selecting a file to insert, works fine. Selecting Insert=>Picture=>Clipart
produces the error message mentioned in the original report. Clicking "OK"
opens the Clip Organizer task pane, but it is nonfunctional.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #8 from Austin English   2009-07-21 14:01:41 ---
Is this still an issue in current (1.1.26 or newer) wine?

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #9 from Rosanne DiMesio   2009-07-21 16:41:20 ---
(In reply to comment #8)
> Is this still an issue in current (1.1.26 or newer) wine?

Yes for Word 2003 & 2007.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

Kris Jacobs  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #10 from Kris Jacobs   2009-07-31 07:57:51 ---
I managed to already partially solve/circumvent the issue by following some
instructions on the codeweavers web site.

Basically you will have to install MDAC 2.5 via winetricks.sh.

Afterwards search and insert functionality do work. Only the thumbnail does not
rendered in the organization pane.

The whole office suite is impacted: Word 2007, PowerPoint 2007 and Excel 2007.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #11 from Rosanne DiMesio   2009-07-31 09:58:21 ---
Installing mdac25 with winetricks does not solve the problem for me in either
Word 2003 or 2007, Wine 1.1.26.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #12 from Rosanne DiMesio   2010-02-05 18:22:18 ---
Not only is this not fixed in 1.1.38 for Office 2003, things have gotten worse.

In Word 2003, trying to insert clipart now starts the installer, which tries to
install the clip organizer (even though it is installed by default), then ends
with a message that "installation ended prematurely because of an error." The
clip organizer nonetheless opens, but cannot find the clipart--neither
searching nor browsing works. The actual clipart files are installed just
fine--I can see them in Konqueror, and even insert them into native Open
Office. In addition, it is no longer possible to work around this by using
Insert Picture=>From File, because it is no longer possible to insert pictures
from a file at all. (Yes, I will open a new bug for that as soon as I run the
regression test.)

For Office 2007, things are better, but still not entirely fixed. Searching
clipart still does not work at all, but it is now possible to browse the
collection through the clip organizer, select and copy an image to the
clipboard, and manually paste it into the document, so long as you don't close
the clip organizer before you paste it (otherwise it is erased from the
clipboard, even if you tell Word to keep it available). Inserting an image by
double-clicking does not work (it should).

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #13 from Rosanne DiMesio   2010-02-20 09:08:45 ---
Created an attachment (id=26335)
 --> (http://bugs.winehq.org/attachment.cgi?id=26335)
Console log trying to insert clipart in Word 2003 in 1.1.39

Attaching a log from trying to insert clipart in Word 2003, showing the attempt
to install the already-installed clip organizer. The log ends at the point
where the clip search pane is open (despite the installer saying it couldn't
install it). Tested in 1.1.39

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #14 from Rosanne DiMesio   2010-03-14 07:42:02 ---
Copying an image to the clipboard from the clip organizer and then pasting it
into the document (as I described for Word 2007 in comment #12) does not work
for Powerpoint 2007--nothing is copied to the clipboard from the clip
organizer.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #15 from Austin English  2011-03-29 19:29:59 CDT ---
This is your friendly reminder that there has been no bug activity for 6
months. Is this still an issue in current (1.3.16 or newer) wine?

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2003/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

Rosanne DiMesio  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Summary|Cannot insert clip art in   |Cannot insert clip art in
                   |MS Word/Publisher in Office |MS Word/Publisher in Office
                   |XP/2007                     |XP/2003/2007

--- Comment #16 from Rosanne DiMesio  2011-03-30 06:21:15 CDT ---
Yes, it's still an issue.

In Office 2003, searches from the sidebar that opens when you select Insert,
Clipart from the menu do not work. The full clip organizer can be opened, but
it too does not work. (Cannot search, browse, or add clips to it.)

In Office 2007, searches from the sidebar also do not work. In the full clip
organizer it is possible to browse, but not search, locally-stored files, and
they can be dragged into the document but not inserted by double-clicking (as
they can in Windows). Searching Microsoft's online clipart collection does not
work.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2003/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #17 from Rosanne DiMesio  2011-09-11 05:47:31 CDT ---
Still an issue in 1.3.28, and browsing the clip organizer no longer works in
Word 2007.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2003/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

Rosanne DiMesio  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
         Depends on|                            |28354

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2003/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #18 from Rosanne DiMesio  2011-09-12 16:44:59 CDT ---
Opened bug 28354 for the regression in the clip organizer in Office 2007.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2003/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

Bug 14966 depends on bug 28354, which changed state.

Bug 28354 Summary: Office 2007: browsing clip organizer produces error message
http://bugs.winehq.org/show_bug.cgi?id=28354

What    |Old Value                   |New Value
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|                            |FIXED

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2003/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #19 from Rosanne DiMesio  2012-03-23 14:06:44 CDT ---
Still an issue in 1.5.0.

The situation is the same as a year ago (comment 16) regarding the clip
organizer and offline searches for both Office 2003 and 2007. Clicking "Search
online" now opens Wine's IE to Microsoft's online clipart site, and it is
searchable, but neither downloading nor copying images to the clipboard works.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2003/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #20 from Rosanne DiMesio  2012-05-31 09:04:56 CDT ---
In 1.5.5:

Searching the clip organizer offline and inserting locally-stored clipart from
it now works in Word 2007; searching online is the same as reported above.

Searching and inserting clipart still does not work at all in Word 2003.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2003/2007

http://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #21 from Rosanne DiMesio  2013-01-10 13:21:51 CST ---
Still an issue for Word 2003 in 1.5.21.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2003

http://bugs.winehq.org/show_bug.cgi?id=14966

Rosanne DiMesio  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Summary|Cannot insert clip art in   |Cannot insert clip art in
                   |MS Word/Publisher in Office |MS Word/Publisher in Office
                   |XP/2003/2007                |XP/2003

--- Comment #22 from Rosanne DiMesio  ---
Still an issue for Word 2003 in 1.7.12.

Removing 2007 from summary as that version was fixed some time ago.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2003

https://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #23 from Austin English  ---
Is this still an issue in current (1.7.36 or newer) wine? If so, please attach
terminal output.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2003

https://bugs.winehq.org/show_bug.cgi?id=14966

Rosanne DiMesio  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #26335|0                           |1
        is obsolete|                            |

--- Comment #24 from Rosanne DiMesio  ---
Created attachment 50788
  --> https://bugs.winehq.org/attachment.cgi?id=50788
Log trying to use the clip organizer in Word 2003, Wine 1.7.36

Still an issue for Word 2003 in 1.7.36.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2003

https://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #25 from Nikolay Sivov  ---
(In reply to Rosanne DiMesio from comment #24)
> Created attachment 50788 [details]
> Log trying to use the clip organizer in Word 2003, Wine 1.7.36
>
> Still an issue for Word 2003 in 1.7.36.

I just sent a patch that should fix those:
> fixme:ole:PointerMarshall no marshaller for data type=b9
> fixme:ole:PointerUnmarshall no unmarshaller for data type=b9

https://www.winehq.org/pipermail/wine-patches/2015-May/139108.html

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2003

https://bugs.winehq.org/show_bug.cgi?id=14966

--- Comment #26 from Nikolay Sivov  ---
Patch accepted as
http://source.winehq.org/git/wine.git/commit/15ff762bd55579e048a2b0c8ae1e23a....
Please retest with current wine, and attach updated, hopefully this fixme was a
real problem.

[Bug 14966] Cannot insert clip art in MS Word/Publisher in Office XP/2003

https://bugs.winehq.org/show_bug.cgi?id=14966

Rosanne DiMesio  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #50788|0                           |1
        is obsolete|                            |

--- Comment #27 from Rosanne DiMesio  ---
Created attachment 51421
  --> https://bugs.winehq.org/attachment.cgi?id=51421
Log trying to use clip organizer, wine-1.7.42-92-g298216

The patch gets rid of those two fixmes, but doesn't change the behavior.