[Bug 9444] New: Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

Summary: Crystal Enterprise 8 (a flavor of Crystal Reports?)
                    install fails
           Product: Wine
           Version: CVS/GIT
          Platform: Other
               URL: http://www.crystaldecisions.net
        OS/Version: other
            Status: NEW
          Keywords: Installer
          Severity: enhancement
          Priority: P2
         Component: wine-misc
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

Created an attachment (id=7776)
 --> (http://bugs.winehq.org/attachment.cgi?id=7776)
+file,+msi,+setupapi,+seh log of setup.exe

crystalenterprise 8 doesn't install on Wine; the installer
aborts after a minute.  The first indication of failure
in a +msi,+setupapi log is the following line:
err:msi:ITERATE_Actions Execution halted, action L"InstallExecute" returned 2
My untrained eye can't see the cause of the error.

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #1 from James Hawkins   2007-10-22 22:55:37 ---
Created an attachment (id=8725)
 --> (http://bugs.winehq.org/attachment.cgi?id=8725)
debug patch

Can you apply this patch, make, run the installer and attach the terminal
output to this report?

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #2 from Dan Kegel   2007-10-24 13:40:10 ---
Created an attachment (id=8745)
 --> (http://bugs.winehq.org/attachment.cgi?id=8745)
Output with debug patch applied

Here's the output.  It still fails in the same way
(though fonts seem more screwed up than before,
so I had to type the license key in blind).

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

James Hawkins  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|wine-misc                   |wine-msi

--- Comment #3 from James Hawkins   2007-11-04 20:30:35 ---
Thanks for debugging this.  I'll send in a patch tonight.

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #4 from James Hawkins   2007-11-05 12:48:05 ---
Can you retry with today's git?

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

Dan Kegel  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
Attachment #7776 is|0                           |1
           obsolete|                            |
Attachment #8745 is|0                           |1
           obsolete|                            |

--- Comment #5 from Dan Kegel   2007-11-05 19:19:23 ---
Created an attachment (id=8980)
 --> (http://bugs.winehq.org/attachment.cgi?id=8980)
+file,+msi,+setupapi,+seh,+process,+text log of install failing

Nope.  Here's a log.

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #6 from James Hawkins   2007-11-06 02:02:04 ---
I don't think this is the right log...this is a log from an Adobe Captivate 3
install.

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #7 from Dan Kegel   2007-11-07 19:06:49 ---
Sorry 'bout that.  Here's a new run with today's git:
  http://kegel.com/wine/cr8.log.rz

And here are a couple highlights:
...
trace:msi:ACTION_CustomAction Handling custom action
L"AddSamples.6281B734_38BE_11D3_93F3_00902741EDC6" (462
L"crazerpt.6281B734_38BE_11D3_93F3_00902741EDC6" L"wscript addsamples.vbs /name
"[SAMPLEFOLDERNAME]" /description "[SAMPLEFOLDERDESCRIPTION]"")
...
trace:msi:ACTION_ForceReboot Reboot command
L"c:\windows\system32\MsiExec.exe /@ "0BF6FDCFA57A3D11F9E9000972175E37""
err:msi:ITERATE_Actions Execution halted, action L"InstallFinalize" returned
1604

I don't have vbscript installed, for what it's worth... this was on a totally
empty .wine directory.

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #8 from James Hawkins   2007-11-19 21:42:21 ---
Well, my patch fixed the original problem, so now we're running into a problem
with the reboot not happening.

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #9 from Dan Kegel   2008-05-20 14:50:42 ---
Still failing.  Last four lines of log:
err:msi:msi_dialog_handle_event Unknown progress message 3
fixme:msi:msi_unimplemented_action_stub RemoveExistingProducts -> 1 ignored
L"Upgrade" table values
err:msi:ITERATE_Actions Execution halted, action L"InstallFinalize" returned
1604
err:msi:ITERATE_Actions Execution halted, action L"ExecuteAction" returned 1604

On the bright side, Crystal Reports 8.5 (the next version?) seems to install
fine.

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #10 from Austin English   2008-11-17 13:07:43 ---
Is this still an issue in current (1.1.8 or newer) wine?

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Version|CVS/GIT                     |unspecified

--- Comment #11 from Austin English   2009-01-15 10:53:36 ---
Removing deprecated CVS/GIT version tag. Please retest in current git. If still
present, update version field to earliest known version of wine that had this
bug. Thanks!

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

Jerome Leclanche  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #12 from Jerome Leclanche  2011-10-27 12:09:03 CDT ---
Dan, ping. Is it still an issue?

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #13 from Dan Kegel  2011-10-27 13:12:39 CDT ---
Same as before.  Log at failure:

trace:msi:MSI_ProcessMessage (nil) (nil) (nil) 0 10 L"Action start 10:56:57:
ForceReboot."
trace:msi:msiobj_release object 0xee9370 destroyed
trace:msi:ACTION_ForceReboot Reboot command
L"C:\windows\system32\MsiExec.exe /@ "0BF6FDCFA57A3D11F9E9000972175E37""
trace:msi:MSI_ProcessMessage 4000000
trace:msi:MSI_ProcessMessage (nil) (nil) (nil) 0 10 L"Action ended 10:56:57:
ForceReboot. Return value 1604."
err:msi:ITERATE_Actions Execution halted, action L"ForceReboot" returned 1604

And, um, this seems completely expected.  ACTION_ForceReboot *always*
returns #define ERROR_INSTALL_SUSPEND 1604

MSI_InstallPackage even expects ERROR_INSTALL_SUSPEND and handles it.

So maybe the line in ITERATE_Actions is crying wolf?
    if (rc != ERROR_SUCCESS)
        ERR("Execution halted, action %s returned %i\n", debugstr_w(action),
rc);
and somebody who knows MSI well needs to take a look at the full log, attached.

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #14 from Dan Kegel  2011-10-27 13:20:42 CDT ---
Whoops, +msi log was too big to attach, here it is:
http://kegel.com/wine/log-9448.txt.rz

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #15 from Hans Leidekker  2011-10-28 02:11:49 CDT ---
Does this installer prompt for a reboot on Windows?

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #16 from Dan Kegel  2011-10-28 08:29:07 CDT ---
The progress bar finishes, then it goes back to the left for a pass
of registering components, then it tries to start services...
and on my windows 7, it put up an error dialog saying it could
not start services.  (There are a smattering of complaints about
that on the web.)    All this without a reboot prompt; maybe there
would be one after it finished starting services, maybe not.

I don't know how much effort this app is worth, since the next version
installs and works in wine, so I'm happy to abandon if you're not curious
about it yourself.

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #17 from Hans Leidekker  2011-10-28 08:44:37 CDT ---
(In reply to comment #16)
> The progress bar finishes, then it goes back to the left for a pass
> of registering components, then it tries to start services...
> and on my windows 7, it put up an error dialog saying it could
> not start services.  (There are a smattering of complaints about
> that on the web.)    All this without a reboot prompt; maybe there
> would be one after it finished starting services, maybe not.
>
> I don't know how much effort this app is worth, since the next version
> installs and works in wine, so I'm happy to abandon if you're not curious
> about it yourself.

It's interesting because I rarely see an installer that wants
to suspend. Can you send me the file Z:\media\ENTERPRISE\win32\cer.msi
by email?

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #18 from Hans Leidekker  2011-10-31 05:46:33 CDT ---
Created attachment 37220
  --> http://bugs.winehq.org/attachment.cgi?id=37220
msi: Reboot on suspend.

Does this patch help?

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #19 from Dan Kegel  2011-10-31 06:05:02 CDT ---
Not visibly, but the +msi log seems to show some progress.
The installer still disappears abruptly, with log

err:msi:ITERATE_Actions Execution halted, action L"ForceReboot" returned 1604
err:msi:ITERATE_Actions Execution halted, action L"ExecuteAction" returned 1604

but with +msi turned on, the log continues, and ends with

trace:msi:MSI_ProcessMessage (nil) (nil) (nil) 0 8 L"1: You must simulate a
Windows reboot to complete the installation. Click Yes to do this now or No if
you want to do this later 2:  "
trace:msi:msiobj_release object 0x16cf18 destroyed
trace:msi:MSIHiddenWindowProc 2 (nil)
trace:msi:MSIHiddenWindowProc 130 (nil)

so now it's a UI problem?

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #20 from Dan Kegel  2011-10-31 06:06:17 CDT ---
Created attachment 37221
  --> http://bugs.winehq.org/attachment.cgi?id=37221
rzipped +msi log with latest patch on wine-1.3.31-147-gfe1f692

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #21 from Hans Leidekker  2011-10-31 06:20:02 CDT ---
(In reply to comment #19)
...
> but with +msi turned on, the log continues, and ends with
>
> trace:msi:MSI_ProcessMessage (nil) (nil) (nil) 0 8 L"1: You must simulate a
> Windows reboot to complete the installation. Click Yes to do this now or No if
> you want to do this later 2:  "
> trace:msi:msiobj_release object 0x16cf18 destroyed
> trace:msi:MSIHiddenWindowProc 2 (nil)
> trace:msi:MSIHiddenWindowProc 130 (nil)
>
> so now it's a UI problem?

Looks like it, the MSI_ProcessMessage trace reveals that this installer
has not installed a UI handler, so it's probably msi's responsibility
to show a dialog here.

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #22 from Hans Leidekker  2011-10-31 07:23:14 CDT ---
Created attachment 37223
  --> http://bugs.winehq.org/attachment.cgi?id=37223
vbscript: Add a version resource.

I may have found the cause of the suspend. Can you give this patch a try?

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #23 from Dan Kegel  2011-11-01 02:13:13 CDT ---
That seems to help a lot.  It now gets as far as trying to start a service.
Like on Windows, this fails, but unlike on Windows, the error causes a fatal
dialog right away (instead of a retry / cancel dialog, followed by a more fatal
second service problem).  I've uploaded a +msi,+seh,warn+heap log
to http://kegel.com/wine/bug9444-log.txt.rz
It seems there is a heap corruption, too, possibly from a custom action dll.

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #24 from Hans Leidekker  2011-11-01 05:37:54 CDT ---
(In reply to comment #23)
> That seems to help a lot.  It now gets as far as trying to start a service.
> Like on Windows, this fails, but unlike on Windows, the error causes a fatal
> dialog right away (instead of a retry / cancel dialog, followed by a more fatal
> second service problem).  I've uploaded a +msi,+seh,warn+heap log
> to http://kegel.com/wine/bug9444-log.txt.rz
> It seems there is a heap corruption, too, possibly from a custom action dll.

There's a custom action called SetNameServerName which is supposed to set
a command line parameter for a service called "Crystal Job Report Server":
> trace:msi:ACTION_CustomAction Handling custom action L"SetNameServerName" (33 L"NAMESERVER" L"[ComputerName]")

It fails because we don't set the ComputerName property. So the server fails
to initialize:
> TheJobServer::initialize()
> TheJobServer::Initialize: you either have to specify a nameserver or a port
> number!
> warn:heap:validate_block_pointer Heap 0x110000: pointer 0x7ea98c60 is not inside heap

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #25 from Hans Leidekker  2011-11-01 05:44:42 CDT ---
Created attachment 37234
  --> http://bugs.winehq.org/attachment.cgi?id=37234
msi: Set the ComputerName property.

Fix.

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #26 from Dan Kegel  2011-11-01 09:04:55 CDT ---
No change to user experience.
I've uploaded new logs,
http://kegel.com/wine/bug9444/log-namefixed.txt.rz
http://kegel.com/wine/bug9444/log-namefixed-relay.txt.rz

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

--- Comment #27 from Austin English  2011-11-01 13:27:54 CDT ---
http://source.winehq.org/git/wine.git/commitdiff/3b9df46e0373d18ca8c4ccbea2b...
http://source.winehq.org/git/wine.git/commitdiff/5266f34c3c36518459e4dfe380f...

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

Dan Kegel  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|                            |FIXED

--- Comment #28 from Dan Kegel  2011-11-02 01:28:50 CDT ---
The originally reported problem is fixed.

The app still doesn't install, but the failure is different, see bug 28972.

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

Alexandre Julliard  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #29 from Alexandre Julliard  2011-11-04 14:15:38 CDT ---
Closing bugs fixed in 1.3.32.

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download
      Fixed by SHA1|                            |3b9df46e0373d18ca8c4ccbea2b
                   |                            |852735c7bd6e7
                 CC|                            |[e-mail]
            Version|unspecified                 |0.9.44.
           Severity|enhancement                 |normal

--- Comment #30 from Anastasius Focht  2011-12-16 15:25:49 CST ---
Hello,

filling fields ...

Regards

[Bug 9444] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails

http://bugs.winehq.org/show_bug.cgi?id=9444

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Hardware|Other                       |x86
                 OS|other                       |Linux