[Bug 37725] New: Tera Online seems to Freeze

https://bugs.winehq.org/show_bug.cgi?id=37725

Bug ID: 37725
           Summary: Tera Online seems to Freeze
           Product: Wine
           Version: 1.7.32
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Tera online seems to freeze after clicking on the Play on the Launcher.

Debug info is coming soon.

[Bug 37725] Tera Online seems to Freeze

https://bugs.winehq.org/show_bug.cgi?id=37725

--- Comment #1 from Eli Wapniarski  ---
Oh and the problem persists with 1.7.33

[Bug 37725] Tera Online seems to Freeze

https://bugs.winehq.org/show_bug.cgi?id=37725

--- Comment #2 from Austin English  ---
Terminal output? Video card/drivers?

[Bug 37725] Tera Online seems to Freeze

https://bugs.winehq.org/show_bug.cgi?id=37725

--- Comment #3 from Eli Wapniarski  ---
Created attachment 50248
  --> https://bugs.winehq.org/attachment.cgi?id=50248
Console Output while running Tera Online with wine 1.7.33

Sorry for taking so long to respond.

My video card is and NVidia 650 GTX. The driver is version 343.22

Thank you for looking into this.

The output was produced by issuing the following command:

wine TERA-Launcher.exe >>console_output.txt 2>&1.

The reason it was produced this way, is that it was very difficult to get it
when the screen is frozen.

I hope the output is helpful. If you need anything else from me please post and
I will try to get the output to you.

As I said, the problem first appeared in 1.7.32 and persists with 1.7.33. I did
not have the opportunity to try 1.7.31. However, I do not have the same issue
with 1.7.30.

Thank you for looking into this.

[Bug 37725] Tera Online seems to Freeze

https://bugs.winehq.org/show_bug.cgi?id=37725

--- Comment #4 from Eli Wapniarski  ---
Looks to be somekinda weird focus issue... I need to find the time to
investigate a bit further

[Bug 37725] Tera Online seems to Freeze

https://bugs.winehq.org/show_bug.cgi?id=37725

Sebastian Lackner  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 37725] Tera Online seems to Freeze

https://bugs.winehq.org/show_bug.cgi?id=37725

--- Comment #5 from Eli Wapniarski  ---
So the next stage in this report...

I'm beginning to feel that I've stepped way outta my league here. I dunno how
to investigate this further, so I will just report my observations and
hopefully we will be able to work this out together.

First off I am running:

Fedora 21 x86_64 - I will be cross referencing this with wine-stagging
wine 1.7.33 i686 there are no x86_64 wine libraries
KDE 4.14.3
8GB RAM
I7
NVIDIA 650 GTX w/ 2GB RAM

As you are probably aware, KDE comes with build in desktop effects dependant on
opengl (of course). Before running the game, I have been in the habit of
disabling the desktop effects by pressing on [CTL][SHFT][F11]. Then I would run
the launcher. With wine 1.7.30, everything went well. Fedora skipped over
building 1.7.31 so I did not have the opportunity to try it. But with 1.7.32
and 1.7.33 the main game screen would start, but then the game would seem to
freeze. I could not switch to anything other than switch to a console and kill
the game processes.

I just wanted to test things to see if I could get it to run, and by accident,
I discovered a work around.

I can start the game when I have the desktop effects enabled. I can then go to
windowed mode by pressing on [ALT][ENT]. I can then switch off the desktop
effects and bring the game back to full screen mode. The game then works fine.

I hope we can figure this one out.

[Bug 37725] Tera Online seems to Freeze

https://bugs.winehq.org/show_bug.cgi?id=37725

--- Comment #6 from Eli Wapniarski  ---
I reported this problem over at:

https://github.com/wine-compholio/wine-staging/issues/240

[Bug 37725] Tera Online seems to Freeze

https://bugs.winehq.org/show_bug.cgi?id=37725

--- Comment #7 from Rosanne DiMesio  ---
The way to investigate this further would be to test plain Wine. If the problem
is present in plain Wine, run a regression test; if it isn't, report that to
wine-staging and mark this bug invalid.
http://wiki.winehq.org/RegressionTesting

[Bug 37725] Tera Online seems to Freeze

https://bugs.winehq.org/show_bug.cgi?id=37725

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download
                URL|                            |http://patch.tera.enmasse-g
                   |                            |ame.com/temp/TERA-Minimal-S
                   |                            |etup.exe
                 CC|                            |[e-mail]

--- Comment #8 from Anastasius Focht  ---
Hello folks,

I can't reproduce this. There are some "hickups" or rather small stalls, mostly
due to console stub message spam (originating from Boost library code).

Both, the launcher and the client run fine in windowed mode (the launcher by
default).

One can cut down the spam and still watch stuff of interest using following
channels:

--- snip ---
$ WINEDEBUG=+tid,+seh,+loaddll,+process,+debugstr,fixme-ntdll wine
./TERA-Launcher.exe
--- snip ---

For the launcher to work one needs to work around bug 34388 and bug 37338
(workaround: remove all 'C:\users\Public\Application
Data/boost_interprocess//message_queue*' files before starting the launcher).

$ sha1sum TERA-Minimal-Setup.exe 
d6e68f32e68af16240a85c53e3836bc99388f842  TERA-Minimal-Setup.exe

$ du -sh TERA-Minimal-Setup.exe 
28M    TERA-Minimal-Setup.exe

$ wine --version
wine-1.7.33-110-g5d2f9d0

Regards

[Bug 37725] Tera Online seems to Freeze

https://bugs.winehq.org/show_bug.cgi?id=37725

--- Comment #9 from Eli Wapniarski  ---
I can confirm that if the game starts in Windowed mode it works OK...

I do like to play full screen though which my work around deals with just fine.
But it still does not mean that there isn't a problem

[Bug 37725] Tera Online seems to Freeze

https://bugs.winehq.org/show_bug.cgi?id=37725

[e-mail] changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #10 from [e-mail] ---
(In reply to Eli Wapniarski from comment #9)
> I can confirm that if the game starts in Windowed mode it works OK...
>
> I do like to play full screen though which my work around deals with just
> fine. But it still does not mean that there isn't a problem

Has there been any improvements meanwhile?

Is NtSetTimerResolution still spammed at console?

[Bug 37725] Tera Online seems to Freeze

https://bugs.winehq.org/show_bug.cgi?id=37725

--- Comment #11 from Eli Wapniarski  ---
Unfortuneately I am now on a single screen. So I am unable to test this any
further.

[Bug 37725] Tera Online seems to Freeze

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=37725

Ken Sharp  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|---                         |ABANDONED
             Status|UNCONFIRMED                 |RESOLVED

--- Comment #12 from Ken Sharp  ---
As above. Please shout if you can recreate this issue in the current release of
Wine.

[Bug 37725] Tera Online seems to Freeze

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=37725

--- Comment #13 from Austin English  ---
Closing.

[Bug 37725] Tera Online seems to Freeze

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=37725

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #14 from Austin English  ---
Actually closing.