[Bug 15708] New: Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

Summary: Dragon NaturallySpeaking 7 install fails with negative
                    amount of memory reported
           Product: Wine
           Version: unspecified
          Platform: PC
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: major
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

I'm running Ubuntu 8.04 on a dual boot machine with 3GB memory which can
comfortably run Dragon NaturallySpeaking Preferred 7 under XP. I'm having
problems installing Dragon NaturallySpeaking 7 in Wine and believe there may be
a bug.

Regardless of whether I run "wine /media/cdrom1/autorun.exe" or wine
/media/cdrom1/setup.exe or if I copy the cd contents to the hd and run the
install from the hard disk, the install looks promising for only a few moments.

Then an error message which describes the minimum requirements for DNS 7,
finishing with:  "Your computer does not meet the minimum specifications for
installation of Dragon NaturallySpeaking" and it reports -1052Mb memory -ie
***minus*** 1.052 GB memory.  Then the install allows me to withdraw
gracefully, no crashes or other problems, which is a tribute to the stability
of Wine itself.

This behaviour happens under Wine 1.00 from the Ubuntu repository and also
under Wine 1.1.6.

My guess is that fault lies with the the Dragon installer, which is not able to
recognise 3GB and is therefore unable to install, having misreported the total
physical memory as a negative quantity as a result of a register overflow.

I remember causing similar odd results myself when programming in C in what now
feels like another lifetime!  Usually the silly result would be the consequence
of a register overflow thanks to my very poor programming skills.

I'm not all that familiar with the intricacies of Wine: could it be that there
is a command line option available which limits the amount of physical memory a
program running under Wine can see? Or is this a bug?

Teight

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

Jeff Zaroyko  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

--- Comment #1 from Jeff Zaroyko   2008-10-22 04:16:38 ---
might be another GlobalMemoryStatus/GlobalMemoryStatuEx bug, if so then it's a
duplicate of 10844

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #2 from Jeff Zaroyko   2008-10-22 04:32:46 ---
(In reply to comment #0)
> My guess is that fault lies with the the Dragon installer, which is not able to
> recognise 3GB and is therefore unable to install, having misreported the total
> physical memory as a negative quantity as a result of a register overflow.
>
> I'm not all that familiar with the intricacies of Wine: could it be that there
> is a command line option available which limits the amount of physical memory a
> program running under Wine can see? Or is this a bug?
>
> Teight

What happens if you set your Wine version to Windows 98 in winecfg then run the
installer again?

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

Dmitry Timoshkov  changed:

What    |Removed                     |Added
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           Severity|major                       |normal

--- Comment #3 from Dmitry Timoshkov   2008-10-22 07:10:55 ---
http://bugs.winehq.org/page.cgi?id=fields.html#bug_severity

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

Teight  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

--- Comment #4 from Teight   2008-10-22 10:33:52 ---
(In reply to comment #2)
> (In reply to comment #0)
> > My guess is that fault lies with the the Dragon installer, which is not able to
> > recognise 3GB and is therefore unable to install, having misreported the total
> > physical memory as a negative quantity as a result of a register overflow.
> >
> > I'm not all that familiar with the intricacies of Wine: could it be that there
> > is a command line option available which limits the amount of physical memory a
> > program running under Wine can see? Or is this a bug?
> >
> > Teight
>
> What happens if you set your Wine version to Windows 98 in winecfg then run the
> installer again?

Exactly the same result if I set version to Win 98 or Win ME.

Teight

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #5 from Jeff Zaroyko   2008-10-22 10:59:19 ---
(In reply to comment #4)
> (In reply to comment #2)
> > (In reply to comment #0)
> >
> > What happens if you set your Wine version to Windows 98 in winecfg then run the
> > installer again?
>
> Exactly the same result if I set version to Win 98 or Win ME.
>
> Teight

can you try changing the value of MajorSubsystemVersion  in the PE header of
setup.exe?  (assuming it's setup.exe that reports the error).

You'll need to copy the contents of the cd to disk first so that it's
writeable.

Then use http://jeffz.name/code/pe.exe (http://jeffz.name/code/pe.c) eg.

cp -R /media/cdrom dns7
cd dns7
wget http://jeffz.name/code/pe.exe
wine pe setup.exe
wine setup.exe

If it works then it's a duplicate of the bug I first mentioned.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |Installer

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #6 from Teight   2008-10-22 12:28:59 ---
(In reply to comment #5)
> (In reply to comment #4)
> > (In reply to comment #2)
> > > (In reply to comment #0)
> > >
> > > What happens if you set your Wine version to Windows 98 in winecfg then run the
> > > installer again?
> >
> > Exactly the same result if I set version to Win 98 or Win ME.
> >
> > Teight
>
> can you try changing the value of MajorSubsystemVersion  in the PE header of
> setup.exe?  (assuming it's setup.exe that reports the error).
>
> You'll need to copy the contents of the cd to disk first so that it's
> writeable.
>
> Then use http://jeffz.name/code/pe.exe (http://jeffz.name/code/pe.c) eg.
>
> cp -R /media/cdrom dns7
> cd dns7
> wget http://jeffz.name/code/pe.exe
> wine pe setup.exe
> wine setup.exe
>
> If it works then it's a duplicate of the bug I first mentioned.

I followed through your instructions to the letter and sad to say, I didn't
note any change. As far as I can tell  MajorSubsystemVersion changed from 4 to
3 but no go, I'm afraid. I appreciate your help: I'm treading on *very* thin
ice here...

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #7 from Jeff Zaroyko   2008-10-23 01:20:03 ---
(In reply to comment #6)
> (In reply to comment #5)
> > (In reply to comment #4)
> > > (In reply to comment #2)
> > > > (In reply to comment #0)
>
> I followed through your instructions to the letter and sad to say, I didn't
> note any change. As far as I can tell  MajorSubsystemVersion changed from 4 to
> 3 but no go, I'm afraid. I appreciate your help: I'm treading on *very* thin
> ice here...

ok thanks.

can you attach the following log?

WINEDEBUG=+loaddll,+process,+tid,+heap wine setup.exe 2> dns7.txt
bzip2 dns7.txt

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #8 from Teight   2008-10-23 03:11:41 ---
Created an attachment (id=16811)
 --> (http://bugs.winehq.org/attachment.cgi?id=16811)
WINEDEBUG=+loaddll,+process,+tid,+heap wine setup.exe 2> dns7.txt bzip2
dns7.txt

As requested.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #9 from Teight   2008-10-31 07:54:51 ---
It has been a bit quiet lately so I'm guessing that either there wasn't
sufficient info in my last attachment or that this particular problem is at
present insoluble.

Many thanks for the interest shown and efforts on my behalf,

Teight

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #10 from Jeff Zaroyko   2008-10-31 08:59:56 ---
(In reply to comment #9)
> It has been a bit quiet lately so I'm guessing that either there wasn't
> sufficient info in my last attachment or that this particular problem is at
> present insoluble.

The log is fine, I looked when you posted it.

The log shows that thread 001b calls GlobalMemoryStatus:
001b:trace:heap:GlobalMemoryStatus Length 32, MemoryLoad 11, TotalPhys
be2e6000, AvailPhys a9325000, TotalPageFile ffffffff, AvailPageFile d6cdafff,
TotalVi\
rtual 7ffdffff, AvailVirtual 7ffcffff

and 001b appears to be InstallShield:

001b:trace:process:__wine_kernel_init starting process name=L"C:\Program
Files\Common Files\InstallShield\engine\6\Intel 32\IKernel.exe"
argv[0]=L"C:\
\PROG~FBU\COMM~CP1\INST~JM1\engine\6\INTE~MEX\IKernel.exe"

And so it looks like TotalPhys is the value which is too high for the
installer, 0xbe2e6000 interpreted as a signed int -1104257024/1024/1024 = -1053
MB

which means it's not a duplicate as I earlier suspected... can you attach the
output of

winedump "~/.wine/drive_c/Program Files/Common
Files/InstallShield/engine/6/Intel 32/IKernel.exe"

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #11 from Teight   2008-10-31 11:19:49 ---
I'm now running Wine 1.1.7. (Same behaviour as under 1.1.6 though) I checked
~/.wine/drive_c/Program Files/Common Files/InstallShield/engine/6/Intel 32/ 
and all I have in there is ILog.dll and objectps.dll but no IKernel.exe . I
don't appear have IKernel.exe on my machine. Dumping the output from it is
going to be tough... What now?

Teight

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #12 from Jeff Zaroyko   2008-10-31 20:21:35 ---
(In reply to comment #11)
> I'm now running Wine 1.1.7. (Same behaviour as under 1.1.6 though) I checked
> ~/.wine/drive_c/Program Files/Common Files/InstallShield/engine/6/Intel 32/ 
> and all I have in there is ILog.dll and objectps.dll but no IKernel.exe . I
> don't appear have IKernel.exe on my machine. Dumping the output from it is
> going to be tough... What now?
>
> Teight

It probably gets deleted after the installer exits, can you check if it's there
when the installer is running?  If so, run winedump then.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #13 from Teight   2008-11-01 07:37:38 ---
Created an attachment (id=17026)
 --> (http://bugs.winehq.org/attachment.cgi?id=17026)
winedump /...path to snipped.../ IKernel.exe"

"~/.wine/drive_c/Program Files/Common Files/InstallShield/engine/6/Intel
32/IKernel.exe" appears only briefly during the abortive installation of DNS7
under Wine 1.1.7.  The installation quickly grabs all the ubuntu desktops so I
set up the requisite command line on one desktop and started the installation
on another before diving back to the first to run the dump. I think I'd need to
video the screen to get the names of the other files which come and go as the
install screen takes over.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #14 from Jeff Zaroyko   2008-11-01 08:05:49 ---
(In reply to comment #13)
> Created an attachment (id=17026)

--> (http://bugs.winehq.org/attachment.cgi?id=17026) [details]
> winedump /...path to snipped.../ IKernel.exe"

the problem is here,

Contents of IKernel.exe: 610436 bytes
File Header
  Characteristics:              012F
    LARGE_ADDRESS_AWARE

Wine doesn't clamp the values if the executable which the calling thread
belongs to has this flag set.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #15 from Teight   2008-11-01 08:51:06 ---
Gotcha. But what to do with this here new bug? Patching the installer sounds
like excessive work, given no source.  Is it possible to configure Wine to
limit the memory available to the DNS7 installer? That still sounds like hard
work to this innocent!

Is it time to declare this a confirmed bug?

Teight

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #16 from Jeff Zaroyko   2008-11-01 09:07:47 ---
(In reply to comment #15)
> Gotcha. But what to do with this here new bug? Patching the installer sounds
> like excessive work, given no source.  Is it possible to configure Wine to
> limit the memory available to the DNS7 installer? That still sounds like hard
> work to this innocent!
>
> Is it time to declare this a confirmed bug?
>
> Teight

I can post a patch that you can apply to Wine that will work around the problem
for you, but otherwise you should wait quietly like the reporters of the other
4000 bugs unless asked a question or posing a solution.  Don't worry about the
unconfirmed status.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #17 from Jeff Zaroyko   2008-11-01 09:10:24 ---
Created an attachment (id=17029)
 --> (http://bugs.winehq.org/attachment.cgi?id=17029)
hack to always clamp large values irregardless of the LARGE_ADDRESS_AWARE  flag

from the root of the wine source tree, apply this using

`patch -p1 < globalmemorystatus-hack.diff`

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #18 from Vijay Kamuju   2008-11-20 11:18:03 ---
please try with latest git or 1.1.9 when released.
there is a fix by alexander to increase the memory space used by programs.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #19 from Susan Cragin   2009-01-21 06:20:10 ---
Created an attachment (id=18862)
 --> (http://bugs.winehq.org/attachment.cgi?id=18862)
install attempt 7.3 with wine 1.1.13

Actually, this is post-1.1.13, it is Tuesday 20-Jan-2009 git.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #20 from Austin English   2009-07-21 14:03:02 ---
Is this still an issue in current (1.1.26 or newer) wine?

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

Frank Bottone  changed:

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                 CC|                            |[e-mail]

--- Comment #21 from Frank Bottone   2009-10-16 14:18:31 ---
This is not exactly related to wine, but I found this bug when searching for a
similar problem.

I am trying to install a different application, and I'm running native Windows
Vista and receiving the same error.

This makes me think there is a a problem with the Installshield application
used to package the application, not necessarily a problem with Wine. It sounds
like the installer is using a variable too small for the value it is trying to
hold....hopefully this is helpful.

You may want to try this installer on a native Windows system with any amount >
2gb of RAM to confirm that it is the case, and rule out a bug in Wine.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

Jack Starr  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

--- Comment #22 from Jack Starr   2009-12-19 22:29:05 ---
This is caused by having more than 2G of RAM.  Remove the excess RAM and DNS7
should install.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #23 from Jack Starr   2010-02-24 14:24:47 ---
Agree with Comment #22.  Just remove memory to leave a maximum of 2G and DNS 7
will install.  You can also upgrade to DNS 7.3.  After installing DNS,
reinstall original memory in excess of 2G and DNS will still work.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #24 from Austin English  2011-03-29 19:30:30 CDT ---
This is your friendly reminder that there has been no bug activity for 6
months. Is this still an issue in current (1.3.16 or newer) wine?

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #25 from Jack Starr  2011-04-14 20:47:40 CDT ---
(In reply to comment #24)
> This is your friendly reminder that there has been no bug activity for 6
> months. Is this still an issue in current (1.3.16 or newer) wine?

There's so much difficulty and limitations using DNS under WINE.  It runs
perfectly in Oracle VirtualBox.  I've stopped trying to run it natively under
WINE.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #26 from Adam Martinson  2011-05-23 09:27:55 CDT ---
Created an attachment (id=34873)
 --> (http://bugs.winehq.org/attachment.cgi?id=34873)
Patch 1/2 -- please test

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #27 from Adam Martinson  2011-05-23 09:28:36 CDT ---
Created an attachment (id=34874)
 --> (http://bugs.winehq.org/attachment.cgi?id=34874)
Patch 2/2 -- please test

Try these out, I think this should fix it.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

joaopa  changed:

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                 CC|                            |[e-mail]

--- Comment #28 from joaopa  2012-05-13 17:09:51 CDT ---
Still a bug in current wine?

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #29 from [e-mail] 2013-09-15 08:01:40 CDT ---
This ticket has not been updated for long time. Development recommends
to check the status on your bug every release or two and let to be known if the
bug is still present. If not, mark it fixed. If you are no longer able to put
effort to this ticket, you can abandon it.

Is this still an issue with 1.7.2 or higher ?

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

--- Comment #30 from [e-mail] 2013-12-07 03:05:23 CST ---
No answer to update request. Please close as abandoned. If you are able to
reproduce with 1.7.8 or higher, feel free to reopen.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|                            |ABANDONED

--- Comment #31 from Austin English  2013-12-07 15:37:37 CST ---
Abandoned.

[Bug 15708] Dragon NaturallySpeaking 7 install fails with negative amount of memory reported

http://bugs.winehq.org/show_bug.cgi?id=15708

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #32 from Austin English  2013-12-09 21:20:33 CST ---
Closing.