[Bug 18935] New: Peachtree First Accounting 2010 install fails because it can't find AVManagerUnified.dll

http://bugs.winehq.org/show_bug.cgi?id=18935

Summary: Peachtree First Accounting 2010 install fails because
                    it can't find AVManagerUnified.dll
           Product: Wine
           Version: 1.1.23
          Platform: PC
               URL: http://www.peachtree.com/productsServices/tryPeachtree
                    /
        OS/Version: Linux
            Status: NEW
          Keywords: download, Installer
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

The installer aborts with the error
 Error Number: 0x80040702
 Description: Failed to load DLL: SASLib
 Setup will now terminate.

SASLib.dll and its dependency AVManagerUnified.dll
are located in c:\windows\temp{*}\
SASLib.dll fails to load because it can't find AVManagerUnified.dll.
Is Wine supposed to search the directory containing a DLL
for things that DLL depends on?

[Bug 18935] Peachtree First Accounting 2010 install fails because it can't find AVManagerUnified.dll

http://bugs.winehq.org/show_bug.cgi?id=18935

Frédéric Delanoy  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #1 from Frédéric Delanoy  2011-05-31 18:34:05 CDT ---
Tested 2012 demo with 1.3.21
Installation aborts due to error stating that "The procedure GetListBoxInfo
could not be located in the DLL USER32.dll"

[Bug 18935] Peachtree First Accounting 2010 install fails because it can't find AVManagerUnified.dll

http://bugs.winehq.org/show_bug.cgi?id=18935

--- Comment #2 from Dan Kegel  2011-05-31 23:25:58 CDT ---
That's a different bug, please file a new report

[Bug 18935] Peachtree First Accounting 2010 install fails because it can't find AVManagerUnified.dll

http://bugs.winehq.org/show_bug.cgi?id=18935

--- Comment #3 from Frédéric Delanoy  2013-05-07 16:29:09 CDT ---
I can't find the download for PFA2010.

Can you please retry now bug 27385 is fixed?

[Bug 18935] Peachtree First Accounting 2010 install fails because it can't find AVManagerUnified.dll

http://bugs.winehq.org/show_bug.cgi?id=18935

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
                 CC|                            |[e-mail]
         Resolution|                            |FIXED

--- Comment #4 from Anastasius Focht  2013-05-09 16:33:52 CDT ---
Hello folks,

can't reproduce the problem with a similar product flavour, called "Peachtree
Quantum 2010 Accountant Edition".

--- snip ---
...
002f:trace:loaddll:load_builtin_dll Loaded
L"C:\windows\system32\msvcr100.dll" at 0x7c4b0000: builtin
002f:trace:loaddll:load_native_dll Loaded
L"C:\users\focht\Temp\{51EF69CF-70D3-4142-993D-AA97F36484CC}\FWManager.dll"
at 0xcae0000: native
002f:trace:loaddll:load_native_dll Loaded
L"C:\users\focht\Temp\{51EF69CF-70D3-4142-993D-AA97F36484CC}\AVManagerUnified.dll"
at 0xcba0000: native
002f:trace:loaddll:load_native_dll Loaded
L"C:\users\focht\Temp\{51EF69CF-70D3-4142-993D-AA97F36484CC}\SASLib.dll"
at 0x340000: native
...
--- snip ---

Most likely fixed.

$ wine --version
wine-1.5.29-208-gfdedaba

Regards

[Bug 18935] Peachtree First Accounting 2010 install fails because it can't find AVManagerUnified.dll

http://bugs.winehq.org/show_bug.cgi?id=18935

Frédéric Delanoy  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |REOPENED
         Resolution|FIXED                       |

--- Comment #5 from Frédéric Delanoy  2013-05-10 01:27:32 CDT ---
(In reply to comment #4)
> Hello folks,
>
> can't reproduce the problem with a similar product flavour, called "Peachtree
> Quantum 2010 Accountant Edition".
>
> --- snip ---
> ...
> 002f:trace:loaddll:load_builtin_dll Loaded
> L"C:\windows\system32\msvcr100.dll" at 0x7c4b0000: builtin
> 002f:trace:loaddll:load_native_dll Loaded
> L"C:\users\focht\Temp\{51EF69CF-70D3-4142-993D-AA97F36484CC}\FWManager.dll"
> at 0xcae0000: native
> 002f:trace:loaddll:load_native_dll Loaded
> L"C:\users\focht\Temp\{51EF69CF-70D3-4142-993D-AA97F36484CC}\AVManagerUnified.dll"
> at 0xcba0000: native
> 002f:trace:loaddll:load_native_dll Loaded
> L"C:\users\focht\Temp\{51EF69CF-70D3-4142-993D-AA97F36484CC}\SASLib.dll"
> at 0x340000: native
> ...
> --- snip ---
>
> Most likely fixed.

You can't mark a bug as fixed simply based on assumption from a "similar
product flavour".
Let the OP retry if he still has the program download available.

[Bug 18935] Peachtree First Accounting 2010 install fails because it can't find AVManagerUnified.dll

http://bugs.winehq.org/show_bug.cgi?id=18935

--- Comment #6 from Anastasius Focht  2013-05-10 03:21:44 CDT ---
Hello Frédéric,

why not?
It took me some time to find something similar on the internet, to investigate
the problem and even find new problems (-> new bug reports).
The product code base is the _same_, the installer technology is the _same_.
See the trace log snippet where you can clearly see both dlls mentioned in that
bug report.

Many bug reporters simply left the Wine project mainly because of real life,
Dan is no exception here.
These bugs are effectively abandoned until they get picked up by other people.
Alternatively these bugs are simply closed by "x times no reaction -> abandon"
sweeps which is of course the last resort.
> From my point of view Wine Bugzilla is not really in a satisfactory state of

affairs.

There are many hundreds, heck thousands of open bugs that are candidates for
immediate close down (based on my experience) and nothing of value would be
lost.
Many of them are of poor quality, unwillingness/incapability of reporter to
provide additional info, mixed up issues/contradicting info, abandoned software
or already fixed.
It takes time to understand what the reporter actually meant and to _find_
applications to somehow reproduce the problem - years after the bug was
created.

Do you want to put the people away that try to make an attempt to improve the
situation?
I can certainly push my own agenda (which I sometimes do), only
reporting/working on bugs in my own interest.
Although these are sometimes interesting things from technical perspective the
number would be low.
So guess what would be the greater loss?

But if you are inclined please feel free and notify Dan about _all_ his open
bugs (several hundreds FYI) and ask him to do something about the situation.

Regards

[Bug 18935] Peachtree First Accounting 2010 install fails because it can't find AVManagerUnified.dll

http://bugs.winehq.org/show_bug.cgi?id=18935

--- Comment #7 from Frédéric Delanoy  2013-05-10 04:12:40 CDT ---
(In reply to comment #6)
> Hello Frédéric,
>
> why not?
> It took me some time to find something similar on the internet, to investigate
> the problem and even find new problems (-> new bug reports).

I appreciate the time you spent trying to find similar stuff on the internet
for sure, that was not my point.
I also spend some of my free time on bug reports, you know.
> The product code base is the _same_, the installer technology is the _same_.
> See the trace log snippet where you can clearly see both dlls mentioned in 
> that bug report.

Well, the same dlls are mentioned, true, but you can't say that the "product
code base is the same", unless you have access to the source code (which I
suppose you don't).
There might be slight variations in the code bases that make the bug appear in
one app, and not in a similar app.
> Many bug reporters simply left the Wine project mainly because of real life,
> Dan is no exception here.

Well you closed the bug a mere *2* days after I added my comment: that's quite
a (too) short amount of time to react IMHO : that's why I reopened the bug.
It's always better to have the OP retest, if possible.
> These bugs are effectively abandoned until they get picked up by other people.
> Alternatively these bugs are simply closed by "x times no reaction -> abandon"
> sweeps which is of course the last resort.

True, if a bug can't be reproduced due to no download available, and no OP
reaction, there's not much one can do about the bug, besides closing it.
> From my point of view Wine Bugzilla is not really in a satisfactory state of
> affairs.
>
> There are many hundreds, heck thousands of open bugs that are candidates for
> immediate close down (based on my experience) and nothing of value would be
> lost.
> Many of them are of poor quality, unwillingness/incapability of reporter to
> provide additional info, mixed up issues/contradicting info, abandoned software
> or already fixed.
> It takes time to understand what the reporter actually meant and to _find_
> applications to somehow reproduce the problem - years after the bug was
> created.
>
> Do you want to put the people away that try to make an attempt to improve the
> situation?

Of course not. I'm sorry if you felt that way. That certainly wasn't my
intention.
There's no easy solution for the bad average bug quality, I'm afraid, short of
trying to "educate" users.
FWIW, I've also been "hurt" more than once by bad bugs, as many other
volunteers have also been.
> I can certainly push my own agenda (which I sometimes do), only
> reporting/working on bugs in my own interest.
> Although these are sometimes interesting things from technical perspective the
> number would be low.
> So guess what would be the greater loss?

Most (but not all) people work on bugs they care about. You know I don't
particularly care about this app either, yet I bothered to download hundreds of
megs, register, test and open a new bug (see comment 1).
I could as well have marked this bug "closed - abandoned" back then...
> But if you are inclined please feel free and notify Dan about _all_ his open
> bugs (several hundreds FYI) and ask him to do something about the situation.

Spamming him with hundreds of bug notification messages won't certainly help
the situation..

Regards,

[Bug 18935] Peachtree First Accounting 2010 install fails because it can't find AVManagerUnified.dll

http://bugs.winehq.org/show_bug.cgi?id=18935

Dan Kegel  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|REOPENED                    |RESOLVED
         Resolution|                            |FIXED

--- Comment #8 from Dan Kegel  2013-05-10 10:04:39 CDT ---
When I saw Focht's comment, I felt satisfied that his judgement was correct,
and his grep of the log does show that the same dll is being loaded from
the same place successfully.

I don't know what installer I was testing back in 2009 :-( since I didn't 
include an sha1sum and filename, but testing
9cc124ea6c27a22a540fac4abcc25197c0360bee  PeachtreeBySage2010.exe
(which I seem to have downloaded in April 2012)
doesn't run into this; it gets quite a ways, then fails with bug 33554.

So I agree with Focht, let's make a calculated guess that this is fixed.

[Bug 18935] Peachtree First Accounting 2010 install fails because it can't find AVManagerUnified.dll

http://bugs.winehq.org/show_bug.cgi?id=18935

Alexandre Julliard  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #9 from Alexandre Julliard  2013-05-10 13:41:10 CDT ---
Closing bugs fixed in 1.5.30.

[Bug 18935] Peachtree First Accounting 2010 install fails because it can't find AVManagerUnified.dll

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=18935

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                URL|http://www.peachtree.com/pr |https://archive.org/downloa
                   |oductsServices/tryPeachtree |d/Peachtree2010_201603/Peac
                   |/                           |htree-2010.iso

--- Comment #10 from Anastasius Focht  ---
Hello folks,

adding stable download link via Internet Archive for documentation.

https://web.archive.org/web/20160126165042/http://www.sage.com:80/us/sage-50...

https://archive.org/download/Peachtree2010_201603/Peachtree-2010.iso

$ sha1sum Peachtree-2010.iso 
5461b349ce6acfbc53121f4ef7c0fb2c020f988b  Peachtree-2010.iso

$ du -sh Peachtree-2010.iso 
625M    Peachtree-2010.iso

Quick test reveals it was still not working with Wine 1.5.29 but fixed with
Wine 1.5.30 so my test in comment #4 was kinda on spot with the timing.

--- snip ---
$ git log --oneline wine-1.5.29...wine-1.5.30 -- dlls/msi

10975967dfc msi: Set the PrimaryVolumePath and PrimaryVolumeSpaceAvailable
properties.
b98ef8f087c msi: Treat an empty install location as missing.
ce6a037abc9 msi: Fix ComputerName property.
8328562e4ce msi: Assume a transform is applicable if it doesn't specify any
products.
d5fc4ce7729 msi/tests: Add a trailing '\n' to an ok() call and fix a typo.
1ed6bc2e025 msi: Properly map script function return values to MSI errors.
7129293b9a7 msi: Use next cabinet from the media table instead of failing when
there is a mismatch with continuous cabinet.
e249b930921 msi: Add tests to show that only msi cab filename is taken in case
of mismatch with the one given by previous cab.
--- snip ---

Regards