[Bug 31630] New: BlueStacks App Player fails to install

Bug #: 31630 Summary: BlueStacks App Player fails to install Product: Wine Version: 1.5.12 Platform: x86-64 URL: http://www.bluestacks.com/ OS/Version: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: msi AssignedTo: wine-bugs@winehq.org ReportedBy: graham@nerve.org.za Classification: Unclassified

Created attachment 41596 --> http://bugs.winehq.org/attachment.cgi?id=41596 Unhandled exception backtrace

After running the BlueStacks Install Wizard ( BlueStacks_HD_AppPlayerPro_setup_REL.msi ), accepting the license agreement and starting the installation the following dialog appears: "Program Error The program rundll32.exe has encountered a serious problem and needs to close. We are sorry for the inconvenience.".

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wine-bugs＠winehq.org

6 Sep 6 Sep

10:57 p.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

Austin English austinenglish@gmail.com changed:

--- Comment #1 from Austin English austinenglish@gmail.com 2012-09-06 17:57:46 CDT --- Does `winetricks dotnet20` help?

wine-bugs＠winehq.org

7 Sep 7 Sep

7:37 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

--- Comment #2 from Graham Inggs graham@nerve.org.za 2012-09-07 02:37:24 CDT --- Thank you for your suggestion. I tried 'winetricks dotnet20' and rundll32.exe no longer crashes, instead I get a message that this application requires .NET Framework 2.0 SP2.

I then tried 'winetricks dotnet20sp2', but I still get the message as above.

I also tried installing the Security Update for Microsoft .NET Framework 2.0 Service Pack 2 on Windows Server 2003 and Windows XP ( http://www.microsoft.com/en-us/download/details.aspx?id=29401 ), but that resulted in hotfixinstaller crashing in a similar way to rundll32.exe.

wine-bugs＠winehq.org

12 Dec 12 Dec

1 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

--- Comment #3 from Yaron Shahrabani sh.yaron@gmail.com 2012-12-11 19:00:29 CST --- Created attachment 42785 --> http://bugs.winehq.org/attachment.cgi?id=42785 A timezone name crash happens when trying to install BlueStacks App Player

I tried installing BlueStacks v 0.7.8.829 with Wine 1.5.19 on Ubuntu 12.04 x86_64.

After launching the main setup files I noticed there's some sort of file extraction happening. I went into the Temp folder and noticed that there are files extracted there but these are deleted once the installer crashes. So, what I did was to break the installer before it crashes so it won't delete the files. I managed to get the files by doing this. When I tried running the exe file I managed to extract I got the error message in the attached log. Seems like it's a ThinInstaller and it can't get the timezone name and this is why it doesn't work, there are several more lines but this is the first one (There's also something about missing files after that one).

I can run more tests if needed.

Kind regards, Yaron Shahrabani.

wine-bugs＠winehq.org

1:01 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

Yaron Shahrabani sh.yaron@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |sh.yaron@gmail.com

wine-bugs＠winehq.org

9:32 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

--- Comment #4 from Graham Inggs graham@nerve.org.za 2012-12-12 03:32:14 CST --- Well spotted, Yaron!

See the suggestion in this thread to change the timezone to something more common: http://forum.winehq.org/viewtopic.php?f=2&t=16566

My timezone is 'Africa/Johannesburg' and it gives this error.

wine-bugs＠winehq.org

9:57 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

--- Comment #5 from Yaron Shahrabani sh.yaron@gmail.com 2012-12-12 03:57:12 CST --- Created attachment 42788 --> http://bugs.winehq.org/attachment.cgi?id=42788 After passing the TZ barrier the installation crashed with this error message

Thanks a lot Graham Inggs! ☺

I managed to pass the TZ name barrier but the installation crashed and all I got was this backtrace that appeared right after the installation began.

The difference is my Wine version is 1.5.19 and my Ubuntu version is 12.04 x86_64.

Kind regards, Yaron Shahrabani.

wine-bugs＠winehq.org

21 Aug 21 Aug

9:22 p.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

--- Comment #6 from Vincent Povirk madewokherd@gmail.com 2013-08-21 16:22:20 CDT --- That crashing process is using Mono. With native .NET the install gets further but eventually hangs, with console output suggesting a deadlock.

wine-bugs＠winehq.org

27 Nov 27 Nov

10:41 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

gsinyangwe@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |gsinyangwe@gmail.com

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wine-bugs＠winehq.org

12 Feb 12 Feb

2:43 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

Jacinth suzettamd@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |suzettamd@gmail.com

--- Comment #7 from Jacinth suzettamd@gmail.com --- I seem to be experiencing the same problem. How do i resolve it?

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wine-bugs＠winehq.org

2:49 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

--- Comment #8 from Jacinth suzettamd@gmail.com --- Created attachment 50726 --> https://bugs.winehq.org/attachment.cgi?id=50726 Error message

This is the report i am receiving during installation of Blustacks.

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wine-bugs＠winehq.org

23 Apr 23 Apr

2:28 p.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

epicdestinyslaysfreedom@gmail.com changed:

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wine-bugs＠winehq.org

23 Aug 23 Aug

11:53 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

Anastasius Focht focht@gmx.net changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |fast.rizwaan@gmail.com

--- Comment #9 from Anastasius Focht focht@gmx.net --- *** Bug 32635 has been marked as a duplicate of this bug. ***

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wine-bugs＠winehq.org

11:57 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

Anastasius Focht focht@gmx.net changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |ukprosolutions@gmail.com

--- Comment #10 from Anastasius Focht focht@gmx.net --- *** Bug 38250 has been marked as a duplicate of this bug. ***

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wine-bugs＠winehq.org

11:58 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

Anastasius Focht focht@gmx.net changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |ghiath.makhoul@gmail.com

--- Comment #11 from Anastasius Focht focht@gmx.net --- *** Bug 39140 has been marked as a duplicate of this bug. ***

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wine-bugs＠winehq.org

12:40 p.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

Anastasius Focht focht@gmx.net changed:

--- Comment #12 from Anastasius Focht focht@gmx.net --- Hello folks,

since Vincent indicated a different behaviour when using .NET Framework in comment #6, there might be also a Wine-Mono problem here.

Since no one bothered to provide up-to-date crash info with recent Wine 1.7.x and Mono it's hard to tell if the problem with Wine-Mono is still present.

The crash during rollback procedure is only of secondary interest though.

I described the real problem in bug 39016

Regards

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wine-bugs＠winehq.org

23 Dec 23 Dec

7:28 p.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

Vincent Hardy vincent.hardy.be@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |vincent.hardy.be@gmail.com

--- Comment #13 from Vincent Hardy vincent.hardy.be@gmail.com --- Created attachment 53177 --> https://bugs.winehq.org/attachment.cgi?id=53177 BlueStacks 2.0 Install window

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wine-bugs＠winehq.org

7:29 p.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

--- Comment #14 from Vincent Hardy vincent.hardy.be@gmail.com --- Created attachment 53178 --> https://bugs.winehq.org/attachment.cgi?id=53178 Console output

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wine-bugs＠winehq.org

7:32 p.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

--- Comment #15 from Vincent Hardy vincent.hardy.be@gmail.com --- (In reply to Anastasius Focht from comment #12)

Since no one bothered to provide up-to-date crash info with recent Wine 1.7.x and Mono it's hard to tell if the problem with Wine-Mono is still present.

Hi All,

In attachment : Printscreen of BlueStacks 2.0 install and console output with wine-1.7.55.

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wine-bugs＠winehq.org

7:40 p.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

--- Comment #16 from Vincent Hardy vincent.hardy.be@gmail.com --- Created attachment 53179 --> https://bugs.winehq.org/attachment.cgi?id=53179 Clean output ;-)

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wine-bugs＠winehq.org

10:58 p.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

--- Comment #17 from Austin English austinenglish@gmail.com --- (In reply to Vincent Hardy from comment #16)

Created attachment 53179 [details] Clean output ;-)

Use a text file instead of a screenshot in the future, please.

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wine-bugs＠winehq.org

24 Dec 24 Dec

4:38 p.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

--- Comment #18 from Vincent Hardy vincent.hardy.be@gmail.com --- (In reply to Anastasius Focht from comment #12)

Hello folks,

since Vincent indicated a different behaviour when using .NET Framework in comment #6, there might be also a Wine-Mono problem here.

Since no one bothered to provide up-to-date crash info with recent Wine 1.7.x and Mono it's hard to tell if the problem with Wine-Mono is still present.

Why don't you try to download and install the program yourself ?

To download BlueStack from official website with a linux browser, go directly to http://cloud.bluestacks.com/api/getdownload

Today, this is version 2.0.2.5623, and now they provide full installer +/- 295 Mb

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wine-bugs＠winehq.org

25 Dec 25 Dec

2:27 p.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

Anastasius Focht focht@gmx.net changed:

What |Removed |Added ---------------------------------------------------------------------------- CC|focht@gmx.net |

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wine-bugs＠winehq.org

19 Jun 19 Jun

2:14 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

--- Comment #19 from number lleytonj73@gmail.com --- If relevant, it still doesn't work in 1.9.12.

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wine-bugs＠winehq.org

2:32 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

number lleytonj73@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |lleytonj73@gmail.com

--- Comment #20 from number lleytonj73@gmail.com --- Created attachment 54767 --> https://bugs.winehq.org/attachment.cgi?id=54767 BlueStacks 2 error output

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wine-bugs＠winehq.org

5 Feb 5 Feb

11:45 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

winetest@luukku.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |winetest@luukku.com

--- Comment #21 from winetest@luukku.com --- Still fails wine 2.1 and wine-staging 2.0

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wine-bugs＠winehq.org

17 Dec 17 Dec

3 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

number lleytonj73@gmail.com changed:

--- Comment #22 from number lleytonj73@gmail.com --- Created attachment 59951 --> https://bugs.winehq.org/attachment.cgi?id=59951 Full backtrace error from BlueStacks 3 installer

Still present in Wine 2.22 and BlueStacks 3. The full error generated from the "BlueStacks has encountered an error and needs to close" window has been attached.

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wine-bugs＠winehq.org

21 Dec 21 Dec

12:50 a.m.

New subject: [Bug 31630] BlueStacks App Player fails to install

Ken Sharp imwellcushtymelike@gmail.com changed:

--- Comment #23 from Ken Sharp imwellcushtymelike@gmail.com --- Confirmed a few times.

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wine-bugs＠winehq.org

18 Apr 18 Apr

6:46 p.m.

New subject: [Bug 31630] BlueStacks 2 crashes during install with Wine Mono

Ken Sharp imwellcushtymelike@gmail.com changed:

--- Comment #24 from Ken Sharp imwellcushtymelike@gmail.com --- As usual this bug report is simply confusing.

The original issue from Comment #0 - a crash when installing with Mono - is fixed. I went back to Wine 1.6 to try and recreate the problem but it doesn't even occur that early on.

Tested again with Wine 3.6 and it dies in another way.

(In reply to Yaron Shahrabani from comment #3)