[Bug 49315] New: Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

Bug ID: 49315
           Summary: Sid Meier’s Civilization® VI remains stuck on a grey
                    screen after the introduction video.
           Product: Wine
           Version: 5.9
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

## Description:
Sid Meier’s Civilization® VI remains stuck on a grey screen after the
introduction video.

The game seems to be unable to find its own files.
1. The game throws out errors about being unable to find the data associated to
"Event IDs" (e.g: "Event ID not found: 1016118145"). This data can be found
within the game's data, stored as .xml files.

2. The game's "Database.log" shows "ERROR: no such table: InputKeyData" which
are associated with local .sqlite databases.

3. The game's "Lua.log" shows "Error opening/reading" .lua files. It also
incorrectly points to one of its .lua file:

"Z:\home\zereox.steam\steam\steamapps\common\Sid Meier's Civilization
VI\Base\Binaries\Win64Steam\UI\FrontEnd\IntroScreen.lua"

however that file is located in:

"Z:\home\zereox.steam\steam\steamapps\common\Sid Meier's Civilization
VI\Base\UI\FrontEnd\IntroScreen.lua"

"..\Base\Binaries\Win64Steam" is the location of the executable. Manually
copying some of the .lua files into that folder does allow the splash screen to
appear instead of the grey screen.

### Notes:
- DXVK is required as WineD3D returns an error on launch.
- Title was confirmed to work correctly with DXVK on Windows 10.
- Issue was also reproduced on Wine 5.9, Wine-staging 5.9, and Proton
5.0-8-rc1.
- Log includes the following channels:
+timestamp,+pid,+tid,+seh,+debugstr,+loaddll,+mscoree,+thread

## Steps to Reproduce
- Open [Steam] and launch _*Sid Meier’s Civilization® VI*_ (DXVK_HUD=1
WINEPREFIX="/home/<username>/.wine" wine .wine/drive_c/Program\ Files\
(x86)/Steam/steam.exe steam://run/289070)

## Repro Rate
5/5

## Environment

### System information
- OS: Ubuntu 20.04 LTS
- GPU(s): Radeon RX 590 Series (POLARIS10, DRM 3.33.0, 5.3.0-53-generic, LLVM
10.0.0)
- Kernel version: 5.4.0-33-generic
- Mesa version: 4.6 (Compatibility Profile) Mesa 20.2.0-devel (git-b30b6fd
2020-06-02 focal-oibaf-ppa)
- Xserver version (if applicable): 1.20.5
- Desktop manager and compositor: Gnome (3.28.3)

### DXVK
- 1.7 (https://github.com/doitsujin/dxvk/releases/tag/v1.7)

### Wine
- wine-5.9
- wine-5.9 (Staging)
- 1591189474 proton-5.0-8-rc1

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

--- Comment #1 from Jason Bagavatsingham  ---
Created attachment 67326
  --> https://bugs.winehq.org/attachment.cgi?id=67326
Game's Database.log

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

--- Comment #2 from Jason Bagavatsingham  ---
Created attachment 67327
  --> https://bugs.winehq.org/attachment.cgi?id=67327
Game's Lua.log

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

--- Comment #3 from Jason Bagavatsingham  ---
Created attachment 67330
  --> https://bugs.winehq.org/attachment.cgi?id=67330
Wine Log

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

Pablo Navarro  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

Peter Oliver  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail].u
                   |                            |k

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

Nikolay Borodin  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

--- Comment #4 from Nikolay Borodin  ---
Same bug on wine-5.22 (Staging).

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

Leopard  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

--- Comment #5 from Leopard  ---
Still same on Wine 6.0 RC builds.

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

Yuri Shishenko  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

--- Comment #6 from Yuri Shishenko  ---
Can you test if this problem appears if game is installed on a partition with a
case-insensitive FS?

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

--- Comment #7 from Jason Bagavatsingham  ---
(In reply to Yuri Shishenko from comment #6)
> Can you test if this problem appears if game is installed on a partition
> with a case-insensitive FS?

The game is currently blocked from testing due to failures caused by the new 2K
Launcher. The issue has been reported and is being worked on. Once a fix is
upstreamed, I'll give this a shot.

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

TestMode  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

--- Comment #8 from TestMode  ---
Still doesn't work, even on exfat. The likely issue is that the embedded lua
interpreter requests the path to the assets folder, doesn't like the returned
value and defaults to the exe folder.

2K launcher is not necessary to launch the game. The EGS version can be
launched from the Binaries folder and both DXVK and D3D12 (with vkd3d-proton)
versions work until the grey screen.

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

Rémi Bernon  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

--- Comment #9 from Rémi Bernon  ---
This should be fixed by c27b2461a4ae770d3e386f26f832f175f15bd963.

Note that the game then calls EnableMouseInPointer to enable WM_POINTER
messages for mouse input, which is currently not implemented in Wine (and
neither are WM_POINTER messages). So it will not be possible to get in game as
input does not work (yet).

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

Jason Bagavatsingham  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|---                         |FIXED
             Status|UNCONFIRMED                 |RESOLVED

--- Comment #10 from Jason Bagavatsingham  ---
As written, this issue is resolved. The title no longer remains stuck on a grey
screen and proceeds past the introduction video.

I've also confirmed that on Proton 6.3-5-RC, you can proceed into game and
play.

Tagging as resolved.

Merci Rémi.

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

Alexandre Julliard  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #11 from Alexandre Julliard  ---
Closing bugs fixed in 6.12.

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

Sergey Alirzaev  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #12 from Sergey Alirzaev  ---
(In reply to Jason Bagavatsingham from comment #10)
> I've also confirmed that on Proton 6.3-5-RC, you can proceed into game and
> play.

Do i get it right that the gameplay works for you, i.e. you can control civ6
with your mouse?

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

--- Comment #13 from Jason Bagavatsingham  ---
(In reply to Sergey Alirzaev from comment #12)
> (In reply to Jason Bagavatsingham from comment #10)
> > I've also confirmed that on Proton 6.3-5-RC, you can proceed into game and
> > play.
>
> Do i get it right that the gameplay works for you, i.e. you can control civ6
> with your mouse?

I don't know about upstream Wine, but yes, mouse input is functional on Proton
for me.

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

--- Comment #14 from Nikolay Borodin  ---
The game stuck at continue button and doesn't go further. The button is not
clickable.

[Bug 49315] Sid Meier’s Civilization® VI remains stuck on a grey screen after the introduction video.

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=49315

--- Comment #15 from Sergey Alirzaev  ---
I can confirm that the game works after applying
https://github.com/ValveSoftware/wine/commit/ce0c255a1fd40bfa9a1de6f6765b83a...
to wine-staging-6.13.