[Bug 43775] New: Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

Bug ID: 43775
           Summary: Heroes of the Storm crash on start with d3d11
           Product: Wine
           Version: 2.17
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 59282
  --> https://bugs.winehq.org/attachment.cgi?id=59282
terminal Output 2.17-staging with dx11

I don't know if the bug is in the non-staging version because Battlenet crash
in non-staging.
My game crash on my laptop with d3d11, I need to set the -dx9 argument to
correct this.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

Amosar  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
       Distribution|---                         |Mint
                 CC|                            |[e-mail]

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

Amosar  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #59282|0                           |1
        is obsolete|                            |

--- Comment #1 from Amosar  ---
Created attachment 59343
  --> https://bugs.winehq.org/attachment.cgi?id=59343
terminal Output wine 2.18 with dx11 and without BattleNet

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

Amosar  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Version|2.17                        |2.18

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

sykhro  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #2 from sykhro  ---
Is CSTM enabled?
The game works fine in DX11 mode for me (Wine 2.18, amdgpu)

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #3 from Amosar  ---
CSMT is enable and the game work fine in dx11 mode on my desktop computer but
crash on my laptop.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #4 from sykhro  ---
Turns out my game didn't crash because DX11 simply doesn't exist on Windows XP.
Now that staging 2.18 has fixed the browser issues, I can see DX11 does indeed
crash (winver 7).

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #5 from Amosar  ---
Still present on 2.18-staging

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #6 from Amosar  ---
With the next maj, hots no longer support windows xp and Vista I think it is
another way to say (we no longer support dx9).
If it's this, this problem can prevent us to play after this update

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #7 from Amosar  ---
Created attachment 59474
  --> https://bugs.winehq.org/attachment.cgi?id=59474
Terminal output with wine 2.18-staging and dx11 on used wineprefix

I precise this log is from a wineprefix used by differents programs
The game lock with
err:ntdll:RtlpWaitForCriticalSection section 0x1425e9bd0 "?" wait timed out in
thread 00ec, blocked by 00e8, retrying (60 sec)

I have tried this but it not working
https://github.com/gamax92/wine-overwatch/wiki/Shit-Overwatch-Says#errntdllr...

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #8 from Amosar  ---
Created attachment 59475
  --> https://bugs.winehq.org/attachment.cgi?id=59475
Log from clean winePrefix with Blizzard CrashInfos

I have test with clean wineprefix and I have another error
I send you it with all data that I have

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #9 from Amosar  ---
Still present on 2.19

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

Amosar  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #59343|0                           |1
        is obsolete|                            |

--- Comment #10 from Amosar  ---
Created attachment 59610
  --> https://bugs.winehq.org/attachment.cgi?id=59610
terminal Output wine 2.20 with dx11 and without BattleNet

Still present on 2.20
After the update the game still work with dx9

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #11 from Amosar  ---
Still present on 3.0

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #12 from Matteo Bruni  ---
The first log you attached points to a crash in d3dx11_42.dll while the second
is probably due to d3dcompiler.

Both seem weird given that there are native versions of d3dx11 and d3dcompiler
in the game directory (for me at least) and we prefer native versions of both
when available.

Please check that you didn't set any builtin override for those DLLs in winecfg
and attach a +loaddll log.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

Amosar  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #59610|0                           |1
        is obsolete|                            |

--- Comment #13 from Amosar  ---
Created attachment 60470
  --> https://bugs.winehq.org/attachment.cgi?id=60470
terminal Output wine 3.1 with dx11 and clean wine prefix

I have send a log from my default wine prefix, and clean wine prefix.
The log attached to this post is from a clean wine prefix.
And I have tried to override d3dx11_42 and d3dx11_43 to native,built-in and the
game crash again.

I hope it can help you and I'm sorry if I make mistake with the bug submission.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #14 from Matteo Bruni  ---
Can you try to run HeroesSwitcher_x64.exe manually from the C:\Program Files
(x86)\Heroes of the Storm\Support64\ directory (i.e. bypassing the Battle.net
app)?

I suspect the game is started from a different working directory when run from
the app and then it can't find the native DLLs stored there. That in turn might
be a Wine bug but it might also be a Battle.net bug.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

Amosar  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #59475|0                           |1
        is obsolete|                            |

--- Comment #15 from Amosar  ---
Created attachment 60569
  --> https://bugs.winehq.org/attachment.cgi?id=60569
crashinfo wine3.2

I have tried to run the game with HeroesSwitcher_x64.exe

I don't know if it's a relevant information but I have see this error on the
crash.txt file 
ACCESS_VIOLATION
reading from 0x0000000000000000: DBG-OPTIONS<FunctionsOnly SingleLine>
DBG-ADDR<0000000140BDF458>("") <- DBG-ADDR<0000000140BE127F>("") <-
DBG-ADDR<0000000140BBA27E>("") DBG-OPTIONS<>

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

Simon Körner  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

themainliner  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #16 from themainliner  ---
(In reply to Matteo Bruni from comment #14)
> Can you try to run HeroesSwitcher_x64.exe manually from the C:\Program Files
> (x86)\Heroes of the Storm\Support64\ directory (i.e. bypassing the
> Battle.net app)?
>
> I suspect the game is started from a different working directory when run
> from the app and then it can't find the native DLLs stored there. That in
> turn might be a Wine bug but it might also be a Battle.net bug.

https://pastebin.com/7vKw4Muy

This is my wine-staging 3.3 output after inputing: "WINEDEBUG=+loaddll
WINEPREFIX="$HOME/.HotSClean" wine  '/media/Games/Heroes of the
Storm/Support64/HeroesSwitcher_x64.exe' -dx11 &>/$HOME/Desktop/output.log"
fresh WINEPREFIX and HeroesSwitcher_x64.exe run directly (this is how I always
start the game due to ongoing issues with Battle.net).

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #17 from themainliner  ---
Created attachment 60785
  --> https://bugs.winehq.org/attachment.cgi?id=60785
+loaddll trace

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

tokktokk  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

Dox  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #18 from Dox  ---
I just want to add: DX11 still works fine with Staging 2.15.

After 2.15 only DX9 works, but that crashes often in menus / start of loading a
map, making it not fun to use. (I think the crash happens when the game needs
to retrieve data from server).

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #19 from themainliner  ---

Hmmm...this in an interesting situation...I am now running three versions of
Wine. Wine-staging 3.5 for Final Fantasy XIV, wine+pba for World of Warcraft
and wine-staging 2.15 for HotS...this is not ideal.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #20 from Dox  ---
DX9 and 32 bit support ending, and will stop working in the coming months:

https://us.battle.net/forums/en/heroes/topic/20762156720

Making a DX11 fix slightly more important. Since not everyone can have Staging
2.15 around just for HotS.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #21 from themainliner  ---
We could fix (sidestep) three bugs (this, 44872 and 43849) if we can retore
HotS to working with a 64-prefix and DX11.

I managed to get HotS working in Lutris, with some fiddling. I created a fresh
64-bit prefix and used winetricks to install d3dx11_42 and d3dx11_43. HotS
loaded up and I set Graphics Quality options to High. I browsed to Collection |
Heroes | Warriors | D.va and selected Try. Call Mech worked perfectly without
crashing the client.

The only issue I encountered was that in my multi-monitor environment I could
not keep the mouse cursor within the HotS window.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #22 from sykhro  ---
(In reply to themainliner from comment #21)
> We could fix (sidestep) three bugs (this, 44872 and 43849) if we can retore
> HotS to working with a 64-prefix and DX11.
>
> I managed to get HotS working in Lutris, with some fiddling. I created a
> fresh 64-bit prefix and used winetricks to install d3dx11_42 and d3dx11_43.
> HotS loaded up and I set Graphics Quality options to High. I browsed to
> Collection | Heroes | Warriors | D.va and selected Try. Call Mech worked
> perfectly without crashing the client.
>
> The only issue I encountered was that in my multi-monitor environment I
> could not keep the mouse cursor within the HotS window.

Did you start the game manually or via Battle.Net? The game ships its own
d3d11_42.dll, and Battle.Net will check if the file has been replaced or
tampered with (and probably forces the game to load that one as an anticheat
measure in a similar way to OW)

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #23 from Dox  ---
I created a fresh prefix and winetricked d3dx11_42 and d3dx11_43, I'm still
getting the error. What else did you do to make it work?

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #24 from themainliner  ---
I used Lutris to manage my wine versions in parallel.

1. Created a fresh (64-bit) wineprefix: "~/.HotS64"
2. WINEPREFIX="~/.HotS64" winetricks d3dx11_42 d3dx11_43

Launced Lutris:
3. Used 'Install runners' on the 'Game info' tab to install other Wine
versions.
4. Set 'Wine' as 'Runner' 
5. 'Game options' tab: pointed Lutris at 'HeroesSwitcher_x64.exe', and the new
Wine prefix
6. under the 'Runner Options' tab select 'Wine version': 'staging-2.15-x86_64'

If there is a cleaner, manual of installing *extra* versions of Wine
side-by-side please point me at resources for that. I used Lutris simply to
manage this (I also used PlayOnLinux without useable results).

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #25 from themainliner  ---
Sorry, I covered everything in my first comment without reiterating that I was
using wine-staging 2.15!

In Comment 19 I expanded my situation: "I am now running three versions of
Wine. Wine-staging 3.4 for Final Fantasy XIV, wine+pba for World of Warcraft
and wine-staging 2.15 for HotS...this is not ideal."

Sorry for that omission.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #26 from Dox  ---
To make HotS work with D11 on Wine Staging 3.5, you can do 2 things:

- Install d3dcompiler_43 with "winetricks d3dcompiler_43"

- Or copy "d3dcompiler_47.dll" from Support64 to folder "Versions/Base63635",
and set it to Native in winecfg. (Credit goes to Amosar on Discord)

According to Amosar: With wine staging 2.15, wine is able to track the good dll
on support64 file but with the newer version he can't

Anyways, this lets me log in and play with full extreme on DX11. The game still
crashes from time to time just like with DX9, I think when retrieving
information from server.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #27 from themainliner  ---
Thanks Dox and Amosar! TotS AppDB page How-to updated!

I created a fresh 64-bit wineprefix, no dll overrides, set to Windows 7 and
experimented. I found I could play with the 64-bit client with DX11 with only
one step:

Copy /media/Games/Heroes of the Storm/Support64/d3dcompiler_47.dll to
/media/Games/Heroes of the Storm/Versions/Base63635.

No dll override in winecfg and no winetricks d3dcompiler_43...

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #28 from Amosar  ---
themainliner I have test and I can confirm we don't need to set d3dcompiler_47
to native.

Okay I think this bug can be a duplicate of many bug relative to the dll
loading.

with d3dcompiler on support64 folder:
0030:trace:loaddll:load_builtin_dll Loaded L"C:\windows\system32\d3d9.dll"
at 0x7fdb23950000: builtin
0030:trace:loaddll:load_builtin_dll Loaded
L"C:\windows\system32\d3dcompiler_47.dll" at 0x7fdb23360000: builtin
0030:trace:loaddll:load_builtin_dll Loaded L"C:\windows\system32\ddraw.dll"
at 0x7fdb230c0000: builtin

with d3dcompiler on Versions/Base63635
31:trace:loaddll:load_builtin_dll Loaded L"C:\windows\system32\d3d9.dll" at
0x7f727e780000: builtin
0031:trace:loaddll:load_builtin_dll Loaded
L"C:\windows\system32\d3dcompiler_47.dll" at 0x7f727e190000: builtin
0031:trace:loaddll:free_modref Unloaded module
L"C:\windows\system32\d3dcompiler_47.dll" : builtin
0031:trace:loaddll:load_builtin_dll Loaded L"C:\windows\system32\msvcrt.dll"
at 0x7f727e150000: builtin
0031:trace:loaddll:load_native_dll Loaded L"C:\Program Files (x86)\Heroes of
the Storm\Versions\Base63635\D3DCOMPILER_47.dll" at 0x180000000: native
0031:trace:loaddll:load_builtin_dll Loaded L"C:\windows\system32\ddraw.dll"
at 0x7f727dea0000: builtin

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #29 from Dox  ---
HotS had an update, folder to copy "d3dcompiler_47.dll" in is now
"Versions/Base64100".

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #30 from Dox  ---
Folder is now Base64129.

I'm not going to keep posting it. Lets make it generic and say that you need to
put the d3dcompiler_47 in the BaseXXXXX folder below Versions folder.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

Matteo Bruni  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
     Ever confirmed|0                           |1
             Status|UNCONFIRMED                 |NEW

--- Comment #31 from Matteo Bruni  ---
(In reply to Dox from comment #30)
> Folder is now Base64129.
>
> I'm not going to keep posting it. Lets make it generic and say that you need
> to put the d3dcompiler_47 in the BaseXXXXX folder below Versions folder.

Just copying it into drive_c/windows/system32 should avoid having to copy it
again every time there is an update.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #32 from themainliner  ---
While game launches and plays very well with DX11 and Graphics Quality set
above Low, the score screen is still appearing garbled. It is possible to read
but with difficulty.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #33 from themainliner  ---
Copying /${YOURFULLPATH}/Heroes of the Storm/Support64/d3dx11_42.dll to
~/.HotSPREFIX/drive_c/windows/system32/ resolves the stat screen garbling and
the screenshot crash issue.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #34 from Dox  ---
As a workaround, I was trying to use Winetricks. I was able to install
`d3dx11_42.dll`, but `d3dcompiler_47.dll` isn't available to be installed yet
with Winetricks.

I opened an issue on winetricks github for this:

https://github.com/Winetricks/winetricks/issues/1012

Austin responded quickly. Basically it is distributed as a MSU package. To
extract  this requires a patch that is already in Staging, but not yet in Wine:

https://github.com/wine-staging/wine-staging/tree/master/patches/wusa-MSU_Pa...

So once this is added, he can add it to winetricks. Or if anyone knows another
way to extract it, let us know please.

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

Matteo Bruni  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|-unknown                    |directx-d3dx11

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

Linards  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #35 from Linards  ---
Cannot reproduce after:
1. Upgrading from Mesa 18.2.8 to 18.3.3 via
https://copr.fedorainfracloud.org/coprs/petrb/mesa/
2. Upgrading from ASUS Radeon HD 7790 to XFX Radeon RX 580 Black Edition GTR-S
8GB ( BestBuy-only version with Red Logo and Vent leds )

Only change was long time ago coped d3dx11_42.dll for Support64 to system32
directory, jet I believe it has been already replaced with upgrade in 3.x and
4.0 staging version.

Graphics:
  Device-1: AMD Ellesmere [Radeon RX 470/480/570/570X/580/580X/590] 
  vendor: XFX Pine driver: amdgpu v: kernel bus ID: 01:00.0 
  chip ID: 1002:67df 
  Display: x11 server: Fedora Project X.org 1.20.3 driver: amdgpu 
  compositor: gnome-shell v: 3.30.2 resolution: 1920x1080~60Hz 
  OpenGL: renderer: Radeon RX 580 Series (POLARIS10 DRM 3.27.0 
  4.20.6-200.fc29.x86_64 LLVM 7.0.1) 
  v: 4.5 Mesa 18.3.3 direct render: Yes

[Bug 43775] Heroes of the Storm crash on start with d3d11

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #36 from Matteo Bruni  ---
(In reply to Linards from comment #35)
> Only change was long time ago coped d3dx11_42.dll for Support64 to system32
> directory, jet I believe it has been already replaced with upgrade in 3.x
> and 4.0 staging version.

Nope, Wine won't replace the DLL you copied to system32.

FWIW, probably the best way to workaround this bug is to create a DWORD
SafeDllSearchMode registry key under
"HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager" and set
it to 0.

[Bug 43775] Heroes of the Storm crash on start with d3d11

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=43775

Zebediah Figura  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|directx-d3dx11              |directx-d3d-util

[Bug 43775] Heroes of the Storm crash on start with d3d11

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=43775

joaopa  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #37 from joaopa  ---
Still a bug in wine-5.10?

[Bug 43775] Heroes of the Storm crash on start with d3d11

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=43775

minion  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #38 from minion  ---
can confirm still a bug in wine-5.11. I will also note however I did not get
this to start by setting -dx9 as a launch config for the game either.

[Bug 43775] Heroes of the Storm crash on start with d3d11

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=43775

--- Comment #39 from joaopa  ---
Does the bug still occur with wine-7.2?

[Bug 43775] Heroes of the Storm crash on start with d3d11

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=43775

i.Dark_Templar  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #40 from i.Dark_Templar  ---
As far as I'm aware it works fine with wine 7.18 without staging patches and
with nvidia drivers 470.141.03.

[Bug 43775] Heroes of the Storm crash on start with d3d11

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=43775

Neko-san  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]