[Bug 35458] New: iTunes 11.1.4 64-bit fails to start

http://bugs.winehq.org/show_bug.cgi?id=35458

Bug ID: 35458
           Summary: iTunes 11.1.4 64-bit fails to start
           Product: Wine
           Version: 1.7.11
          Hardware: x86-64
               URL: http://www.apple.com/itunes/download/
                OS: Linux
            Status: NEW
          Keywords: download
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
    Classification: Unclassified

I had to set the version to Windows Vista to get iTunes to install in a 64-bit
prefix.

When starting iTunes, I get a message box saying:
"Apple Application Support was not found.
Apple Application Support is required to run iTunes. Please uninstall iTunes,
then install iTunes again."

Shortly before the error is a failed registry read, so I suspect the installer:
0024:Call advapi32.RegOpenKeyExW(80000002,00407a70 L"Software\Apple
Inc.\Apple Application Support",00000000,00000001,0033f954) ret=00401042
0024:Ret  advapi32.RegOpenKeyExW() retval=00000002 ret=00401042

I can't test in a 32-bit prefix because the download page seems to only want to
give me the 64-bit version.

[Bug 35458] iTunes 11.1.4 64-bit fails to start

http://bugs.winehq.org/show_bug.cgi?id=35458

Vincent Povirk  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 35458] iTunes 11.1.4 64-bit fails to start

http://bugs.winehq.org/show_bug.cgi?id=35458

--- Comment #1 from Bruno Jesus  ---
(In reply to comment #0)
> I can't test in a 32-bit prefix because the download page seems to only want
> to give me the 64-bit version.

This should work:
http://www.filehippo.com/download_itunes_32/tech/

[Bug 35458] iTunes 11.1.4 64-bit fails to start

http://bugs.winehq.org/show_bug.cgi?id=35458

--- Comment #2 from Vincent Povirk  ---
The 32-bit version (which will only install in a 32-bit prefix), does not have
this problem and seems to be able to find that registry key. I have no way of
knowing if this is a Wine bug specific to win64 or to something that only the
64-bit itunes installer does.

[Bug 35458] iTunes 11.1.4 64-bit fails to start

http://bugs.winehq.org/show_bug.cgi?id=35458

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |win64

[Bug 35458] iTunes 11.1.4 64-bit fails to start

https://bugs.winehq.org/show_bug.cgi?id=35458

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                URL|http://www.apple.com/itunes |http://www.oldapps.com/itun
                   |/download/                  |es.php?old_itunes=13990
                 CC|                            |[e-mail]

--- Comment #3 from Anastasius Focht  ---
Hello folks,

I can't reproduce this in 64-bit WINEPREFIX.

iTunes is still largely 32-bit bloatware, only stuff like 'Bonjour' and
'iPodService' is actually 64-bit.

$ sha1sum iTunesSetup_11.1.4.62_x64.exe 
fd9caee83907b9f6aa01d031f63fa9ed9be2bfab  iTunesSetup_11.1.4.62_x64.exe

$ du -sh iTunesSetup_11.1.4.62_x64.exe 
143M    iTunesSetup_11.1.4.62_x64.exe

$ wine --version
wine-1.7.13-53-g37e0a1a

Regards

[Bug 35458] iTunes 11.1.4 64-bit fails to start

http://bugs.winehq.org/show_bug.cgi?id=35458

[e-mail] changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #4 from [e-mail] ---
Starts here without an issue, 64bit prefix.

wine 1.7.22

You most likely need gdiplus override to run this  to have some gui visibility.

[Bug 35458] 64-bit iTunes 11.1.4 complains about 'Apple Application Support was not found' on startup

https://bugs.winehq.org/show_bug.cgi?id=35458

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|---                         |WORKSFORME
            Summary|iTunes 11.1.4 64-bit fails  |64-bit iTunes 11.1.4
                   |to start                    |complains about 'Apple
                   |                            |Application Support was not
                   |                            |found' on startup

--- Comment #5 from Anastasius Focht  ---
Hello folks,

resolving here since two people can't reproduce OP's issue.
Reopen if still present with recent Wine version.

The registry key is present in 64-bit WINEPREFIX (32-bit part).

--- snip ---
$ pwd
/home/focht/Downloads/wine64/drive_c/Program Files (x86)/iTunes

$ file *.exe
iTunes.exe:       PE32 executable (GUI) Intel 80386, for MS Windows
iTunesHelper.exe: PE32 executable (GUI) Intel 80386, for MS Windows

$ WINEDEBUG=+tid,+seh,+relay,+reg wine ./iTunes.exe >>log.txt 2>&1
...
003a:Starting process L"C:\Program Files (x86)\iTunes\iTunes.exe"
(entryproc=0x4019cd) 
...
003a:Call advapi32.RegOpenKeyExW(80000002,00407a70 L"Software\Apple
Inc.\Apple Application Support",00000000,00000001,0033f914) ret=00401042
003a:trace:reg:NtOpenKey (0x1c,L"Software\Apple Inc.\Apple Application
Support",1,0x33f914)
003a:trace:reg:NtOpenKey <- 0x50
003a:Ret  advapi32.RegOpenKeyExW() retval=00000000 ret=00401042
003a:Call advapi32.RegQueryValueExW(00000050,00407a54
L"InstallDir",00000000,0033f908,0033fb80,0033f90c) ret=00401069
003a:trace:reg:RegQueryValueExW
(0x50,L"InstallDir",(nil),0x33f908,0x33fb80,0x33f90c=518)
003a:trace:reg:NtQueryValueKey (0x50,L"InstallDir",2,0x33f75c,256)
003a:Ret  advapi32.RegQueryValueExW() retval=00000000 ret=00401069
003a:Call KERNEL32.GetFileAttributesExW(0033fb80 L"C:\Program Files
(x86)\Common Files\Apple\Apple Application Support\",00000000,0033f918)
ret=0040107e
003a:Ret  KERNEL32.GetFileAttributesExW() retval=00000001 ret=0040107e 
...
003a:Call KERNEL32.LoadLibraryW(0033f978 L"C:\Program Files
(x86)\iTunes\iTunes.dll") ret=0040158a
...
--- snip ---

$ wine --version
wine-1.7.33-50-g7eed378

Regards

[Bug 35458] 64-bit iTunes 11.1.4 complains about 'Apple Application Support was not found' on startup

https://bugs.winehq.org/show_bug.cgi?id=35458

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #6 from Austin English  ---
Closing.