[Bug 48983] New: softphone exe doesn't able to connect with the internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48983

Bug ID: 48983
           Summary: softphone exe doesn't able to connect with the
                    internet
           Product: Wine
           Version: 4.0-rc2
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: major
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

hello,

i use debian10 x64 and i want to install the cloudpbx softphoneclient as a
.exe.
if i install the exe and start the softphone, then it's told me, that doesn't
has a connection to his server.

i tried many things like to start with wine64 or set the compatibility to
windows 10.

i use wine-4.0 (Debian 4.0-2) from the debian10 repo.

how can you check this problem?:

go to this link and download the exe:

https://cpbx-hilfe.deutschland-lan.de/de/endgeraete-und-clients/desktop-clie...

then try to install the EXE an go to his directory:

~/.wine/drive_c/Program Files/Telekom Deutschland GmbH/Cloud PBX

here start the client:

wine Communicator.exe

if the client is up, type something in the field email and passwort and click
the login button "Anmelden"

now you have to see the error that the tool is unable to connect his server.

this is the console output if i click the button an receive the errormessage:

[...]
[...]
[...]
0009:err:ole:CoGetClassObject no class object
{4590f811-1d3a-11d0-891f-00aa004b2e24} could be created for context 0x1
0009:err:ole:CoGetClassObject class {4590f811-1d3a-11d0-891f-00aa004b2e24} not
registered
0009:err:ole:CoGetClassObject no class object
{4590f811-1d3a-11d0-891f-00aa004b2e24} could be created for context 0x1
0009:err:ole:CoGetClassObject class {4590f811-1d3a-11d0-891f-00aa004b2e24} not
registered
0009:err:ole:CoGetClassObject no class object
{4590f811-1d3a-11d0-891f-00aa004b2e24} could be created for context 0x1
0009:err:ole:CoGetClassObject class {4590f811-1d3a-11d0-891f-00aa004b2e24} not
registered
0009:err:ole:CoGetClassObject no class object
{4590f811-1d3a-11d0-891f-00aa004b2e24} could be created for context 0x1
0009:err:ole:CoGetClassObject class {00000320-0000-0000-c000-000000000046} not
registered
0009:err:ole:CoGetClassObject no class object
{00000320-0000-0000-c000-000000000046} could be created for context 0x80000001
0009:err:ole:marshal_object couldn't get IPSFactory buffer for interface
{00000131-0000-0000-c000-000000000046}
0009:err:ole:CoGetClassObject class {00000320-0000-0000-c000-000000000046} not
registered
0009:err:ole:CoGetClassObject no class object
{00000320-0000-0000-c000-000000000046} could be created for context 0x80000001
0009:err:ole:marshal_object couldn't get IPSFactory buffer for interface
{00000122-0000-0000-c000-000000000046}
0009:err:ole:StdMarshalImpl_MarshalInterface Failed to create ifstub,
hres=0x80004002
0009:err:ole:CoMarshalInterface Failed to marshal the interface
{00000122-0000-0000-c000-000000000046}, 80004002
0009:err:ole:CoGetClassObject class {4590f811-1d3a-11d0-891f-00aa004b2e24} not
registered
0009:err:ole:CoGetClassObject no class object
{4590f811-1d3a-11d0-891f-00aa004b2e24} could be created for context 0x1
0009:err:ole:CoGetClassObject class {4590f811-1d3a-11d0-891f-00aa004b2e24} not
registered
0009:err:ole:CoGetClassObject no class object
{4590f811-1d3a-11d0-891f-00aa004b2e24} could be created for context 0x1
0009:err:ole:CoGetClassObject class {4590f811-1d3a-11d0-891f-00aa004b2e24} not
registered
0009:err:ole:CoGetClassObject no class object
{4590f811-1d3a-11d0-891f-00aa004b2e24} could be created for context 0x1
0009:err:ole:CoGetClassObject class {4590f811-1d3a-11d0-891f-00aa004b2e24} not
registered
0009:err:ole:CoGetClassObject no class object
{4590f811-1d3a-11d0-891f-00aa004b2e24} could be created for context 0x1
0009:err:ole:CoGetClassObject class {4590f811-1d3a-11d0-891f-00aa004b2e24} not
registered
0009:err:ole:CoGetClassObject no class object
{4590f811-1d3a-11d0-891f-00aa004b2e24} could be created for context 0x1
0009:err:ole:CoGetClassObject class {4590f811-1d3a-11d0-891f-00aa004b2e24} not
registered
0009:err:ole:CoGetClassObject no class object
{4590f811-1d3a-11d0-891f-00aa004b2e24} could be created for context 0x1
0009:err:ole:CoGetClassObject class {4590f811-1d3a-11d0-891f-00aa004b2e24} not
registered
0009:err:ole:CoGetClassObject no class object
{4590f811-1d3a-11d0-891f-00aa004b2e24} could be created for context 0x1
0009:err:ole:CoGetClassObject class {4590f811-1d3a-11d0-891f-00aa004b2e24} not
registered
[...]
[...]
[...]
[...]

knows anyone a solution for this?

kind regards

momarz

[Bug 48983] softphone exe doesn't able to connect with the internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48983

Zebediah Figura  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #1 from Zebediah Figura  ---
> 0009:err:ole:CoGetClassObject no class object {4590f811-1d3a-11d0-891f-00aa004b2e24} could be created for context 0x1
> 0009:err:ole:CoGetClassObject class {4590f811-1d3a-11d0-891f-00aa004b2e24} not registered

I have no idea how you could possibly encounter this error, even with an old
Wine. Does this happen in a clean WINEPREFIX?

[Bug 48983] softphone exe doesn't able to connect with the internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48983

--- Comment #2 from momarz  ---
what do you mean exactly with "clean WINEPREFIX"?

can you confirm this error on your machine?

what i have now to check?

the same problem with this exe have a lot more people

[Bug 48983] softphone exe doesn't able to connect with the internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48983

--- Comment #3 from Zebediah Figura  ---
(In reply to momarz from comment #2)
> what do you mean exactly with "clean WINEPREFIX"?

For an explanation of prefixes see: https://wiki.winehq.org/FAQ#Wineprefixes

I.e. try setting the environment variable WINEPREFIX to a nonexistent directory
and reinstalling the software.
> can you confirm this error on your machine?

Using Wine 5.6, when entering a fake username and password I get "Sie haben
einen falschen Benutzenamen oder ein falsches Passwort eingegeben", which seems
to imply that no, but maybe it's necessary to enter real credentials to trigger
the error?

In any case I don't see the terminal messages pasted.

[Bug 48983] softphone exe doesn't able to connect with the internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48983

--- Comment #4 from momarz  ---
i installed the exe again and set the environment variable WINEPREFIX to a
nonexistent directory.

this still doesn't work.

i installed on my debian 10 wine5.0 and the exe works immediately.

but now i have the problem, if i call anyone he listen me but i dont listen
him.

i tried to change with winecfg the audio settings and set all the standards to
pulseaudio. but this was not the solution.

can you give me a clue were i can change the settings?

kind regards

[Bug 48983] DeutschlandLAN Cloud PBX Desktop client v22.x is not able to connect with the internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48983

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|major                       |normal
                URL|                            |https://https://cpbx-hilfe.
                   |                            |deutschland-lan.de/download
                   |                            |s/desktop-clients/cloud-pbx
                   |                            |.win-22.7.3.245
                 CC|                            |[e-mail]
            Summary|softphone exe doesn't able  |DeutschlandLAN Cloud PBX
                   |to connect with the         |Desktop client v22.x is not
                   |internet                    |able to connect with the
                   |                            |internet
           Keywords|                            |download

--- Comment #5 from Anastasius Focht  ---
Hello momarz,

I don't want to be rude but I think there is a misunderstanding here. WineHQ
Bugzilla is a bug tracker and not a helpdesk a la "how to get app x to work".

The topic of the ticket is kinda moot if you start talking about different
issues which have nothing to do with original problem. Again: "meta" bugs like
"get app x to work" should be avoided. Keep this ticket for *one* issue that
you think is a bug in Wine.

All the other things, that is settings, distro/audio config etc. are better
discussed in https://forum.winehq.org/

Regards

[Bug 48983] DeutschlandLAN Cloud PBX Desktop client v22.x is not able to connect with the internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48983

momarz  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|---                         |FIXED

--- Comment #6 from momarz  ---
hi Anastasius Focht,

you have absolute right. sorry for this.
so i solved the problem through using wine5 instead of wine4.

i marked now this issue as resolved.

kind regards

momarz

[Bug 48983] DeutschlandLAN Cloud PBX Desktop client v22.x is not able to connect with the internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48983

Alexandre Julliard  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #7 from Alexandre Julliard  ---
Closing bugs fixed in 5.7.