[Bug 31943] New: Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

Bug #: 31943
           Summary: Perfect World International Hangs
           Product: Wine
           Version: 1.5.14
          Platform: x86-64
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]
    Classification: Unclassified

Created attachment 42082
  --> http://bugs.winehq.org/attachment.cgi?id=42082
Backtrace of PWI hang

Hi...

I think this an ntdll problem, because that's what the backtrace seems to
indicate. But, I don't have enough background to know for sure so I'm
catagorizing the component as unknown.

Running Fedora 17 with 32bit wine 1.5.14 on an x86_64 with NVidia

PWI hangs soon after I get in the game. So I run the game from the console with
the following results.

I can get in the game, but soon thereafter the game hangs. If I press [Ctrl][c]
in the console that I'm running the game from I get an error dialogue box. I
click on it and the game of course closes. However, the game seems to function
for awhile, but soon thereafter hangs again. One time it took down the whole
comuter :/ eeek.

In any case, attached is the backtrace.

Thanks for looking into this.

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

Dan Kegel  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download
                URL|                            |www.perfectworld.com
                 CC|                            |[e-mail]

--- Comment #1 from Dan Kegel  2012-10-12 12:10:11 CDT ---
The backtrace isn't very informative, as it lacks debug symbols.
Can you install them and attach a new backtrace and console log?

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #2 from Eli Wapniarski  2012-10-12 15:39:20 CDT ---
Created attachment 42089
  --> http://bugs.winehq.org/attachment.cgi?id=42089
Backtrace with debug symbols

Thanks for looking into this

K... here is the back trace with debug symbols installed. This is from the
crash window that was produced by the program.

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #3 from Eli Wapniarski  2012-10-12 15:40:44 CDT ---
Created attachment 42090
  --> http://bugs.winehq.org/attachment.cgi?id=42090
Console Log with debug symbols installed

This is what was going on in the console when the hang occurred and the
subsequent pressing of [Ctrl][c].

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #4 from Dan Kegel  2012-10-12 15:59:22 CDT ---
The interesting line from the console log:

err:ntdll:RtlpWaitForCriticalSection section 0x7e3e2980 "wined3d_main.c:
wined3d_cs" wait timed out in thread 0043, blocked by 0012, retrying (60 sec)

This may be a dup of bug 31406

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #5 from Eli Wapniarski  2012-10-12 23:31:01 CDT ---
So..... What you're suggesting is that I should try to apply 2 patches. One to
libxcb and the other to wine and to see if that fixes the problem? I currently
have installed libxcb-1.8.1.

The patches should be:

Add the X11/GL lock back around XCheckIfEvent
 Fix for the libxcb poll() issue

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #6 from Rico  2012-10-13 03:50:40 CDT ---
No.

Build the latest libxcb from git without any additional patches (should be
version 1.9 and use it, see http://forum.winehq.org/viewtopic.php?f=2&t=17203 -
but skip the parts "wget ..." and "git apply ...") OR try "Add the X11/GL lock
back around XCheckIfEvent". The libxcb version test is preferred. If it fixes
the issue, then it's a dupe.

There is no statement about if it is a regression... If it is and the libxcb
test doesn't solve it, please run a regression test
http://wiki.winehq.org/RegressionTesting .

Wine should not be able to lock down your computer. You may try to switch to a
terminal and back (strg + alt + fX) and/or run the game for testing proposes in
wines virtual desktop.

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #7 from Eli Wapniarski  2012-10-13 15:41:13 CDT ---
I will try to understand and get 1.9 as per instructions into my system. I 
will get to it in a day or two.  It may prove to be difficult for me, but I
will 
try.

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #8 from Eli Wapniarski  2012-10-13 15:54:39 CDT ---
Sorry about the dumb question but, the git version is unstable? correct?

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #9 from Andrew Ulrich  2012-10-14 00:02:46 CDT ---
Created attachment 42112
  --> http://bugs.winehq.org/attachment.cgi?id=42112
part of the console log for when I tried this with lbxcb1.9

I tried the libxcb1.9 thing you linked to (at least I think I did it
correctly), and got what looks to be the same console log message.  I'm
attaching the relevant part of the log.  I tried running it with winedbg but
got some sort of "could not load module" message in wine, then when I typed in
cont and ran the program, the launcher would freeze.

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

Andrew Ulrich  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #10 from Andrew Ulrich  2012-10-14 00:18:13 CDT ---
Oh, and Eli, the libxcb version 1.9 has been stable for 9 days now
http://cgit.freedesktop.org/xcb/libxcb/

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #11 from Eli Wapniarski  2012-10-14 00:47:27 CDT ---
k... cool. Thx for the info about libxcb.... I should probably get in touch
with Fedora's maintainer so it can get popped into koji.

That would be best

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #12 from Eli Wapniarski  2012-10-14 04:59:57 CDT ---
K.

I've filed a bug report / feature request at

https://bugzilla.redhat.com/show_bug.cgi?id=866136

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #13 from Eli Wapniarski  2012-10-14 05:01:39 CDT ---
(In reply to comment #9)
> Created attachment 42112 [details]
> part of the console log for when I tried this with lbxcb1.9
>
> I tried the libxcb1.9 thing you linked to (at least I think I did it
> correctly), and got what looks to be the same console log message.  I'm
> attaching the relevant part of the log.  I tried running it with winedbg but
> got some sort of "could not load module" message in wine, then when I typed in
> cont and ran the program, the launcher would freeze.

Oh... I forgot to mention.... The only real problem that I have with the game
is the hanging.

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #14 from Andrew Ulrich  2012-10-14 10:06:56 CDT ---
Yes, that's what I got too (and that's what the console output is from).  I
could get into the game, fly around a bit, and then it would hang.

I just also wanted to mention that I tried to run it also with winedbg and
didn't even get that far.

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #15 from Eli Wapniarski  2012-10-15 07:47:55 CDT ---
OK.... I managed to do this myself... I have libxcb installed and at least for
1/2 hour the game has not hanged itself :).

I would wait a bit while I do a bit more testing before declaring this a
duplicate of bug 31406. However, it is indeed beginning to look like that is
the problem.

I will report back in a couple of days to let everyone know how its going.

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #16 from Andrew Ulrich  2012-10-15 20:16:44 CDT ---
(In reply to comment #15)
> OK.... I managed to do this myself... I have libxcb installed and at least for
> 1/2 hour the game has not hanged itself :).
>
> I would wait a bit while I do a bit more testing before declaring this a
> duplicate of bug 31406. However, it is indeed beginning to look like that is
> the problem.
>
> I will report back in a couple of days to let everyone know how its going.

Ok, maybe it fixed it for you, but not for me.  I'm running lubuntu with wine
1.5.15, and for the libxcb1.9 build ran the command:
LD_LIBRARY_PATH=./libxcb/libxcb/src/.libs wine Launcher.exe
Maybe I have a different issue...?  I can sometimes get into the game but it
freezes after a few seconds.  Looks like it will freeze randomly regardless of
whether I'm in game or in the loading screen, so maybe I have a different
issue.

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #17 from Eli Wapniarski  2012-10-16 00:16:52 CDT ---
(In reply to comment #16)
> (In reply to comment #15)
> > OK.... I managed to do this myself... I have libxcb installed and at least for
> > 1/2 hour the game has not hanged itself :).
> >
> > I would wait a bit while I do a bit more testing before declaring this a
> > duplicate of bug 31406. However, it is indeed beginning to look like that is
> > the problem.
> >
> > I will report back in a couple of days to let everyone know how its going.
>
> Ok, maybe it fixed it for you, but not for me.  I'm running lubuntu with wine
> 1.5.15, and for the libxcb1.9 build ran the command:
> LD_LIBRARY_PATH=./libxcb/libxcb/src/.libs wine Launcher.exe
> Maybe I have a different issue...?  I can sometimes get into the game but it
> freezes after a few seconds.  Looks like it will freeze randomly regardless of
> whether I'm in game or in the loading screen, so maybe I have a different
> issue.

Gotta ask a few dumb questions.

Are you running 64 bit or 32 bit version of Ubuntu?
Did you compile wine or libxcb yourself?
Did you recreate your debs to install them?

I am unfamiliar with Ubuntu so I can't help you much beyond helping you to
confirm that you do indeed have the correct stuff installed.

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #18 from Eli Wapniarski  2012-10-16 00:25:47 CDT ---
Oh...

Just noticed, you are using the launcher to run the game, try this.
> From a console, navigate to:

~/.wine/drive_c/Perfect\ World\ Entertainment/Perfect\ World\
International/element/

Then run

wine elementclient.exe

I found the newer launcher to be anything but.

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

--- Comment #19 from Eli Wapniarski  2012-10-16 07:49:08 CDT ---
OK... I think that things are fixed.... It indeed seems that this is a
duplicate of bug 31406 and should be declared as such.

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

Rico  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|                            |DUPLICATE

--- Comment #20 from Rico  2012-10-16 08:31:44 CDT ---
Marking dupe of bug 31406

*** This bug has been marked as a duplicate of bug 31406 ***

[Bug 31943] Perfect World International Hangs

http://bugs.winehq.org/show_bug.cgi?id=31943

Rico  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #21 from Rico  2012-10-16 08:35:13 CDT ---
Closing.