[Bug 55248] New: Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

Bug ID: 55248
           Summary: Bentley CONNECTION Client does not connect to internet
           Product: Wine-staging
           Version: 8.12
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: major
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
                CC: [e-mail], [e-mail]
      Distribution: ---

Download Bentley CONNECTION Client:
https://www.bentley.com/software/connection-client/

Direct link:
https://cs-download.limelight.com/bentley/ht/s/p/rl/dist2/intel/v2300/connec...

Is unable to connect to the internet after install is completed.

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #1 from Otto  ---
Created attachment 74845
  --> https://bugs.winehq.org/attachment.cgi?id=74845
Install and run log

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #2 from Otto  ---
Created attachment 74846
  --> https://bugs.winehq.org/attachment.cgi?id=74846
screenshot

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #3 from Rafał Mużyło  ---
> err:winediag:gnutls_process_attach failed to load libgnutls, no support for encryption

...I'd say your wine doesn't have some of its deps...

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

Ken Sharp  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|major                       |normal

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #4 from Otto  ---
Installed 'lib32-gnutls' but now have another problem:

a fatal error in the mono runtime or one of the native libraries
027c:err:combase:RoGetActivationFactory Failed to find library for
L"Windows.System.Diagnostics.Telemetry.PlatformTelemetryClient"
0290:err:winediag:ntlm_check_version ntlm_auth was not found. Make sure that
ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind
package of your distribution.
0290:err:ntlm:ntlm_LsaApInitializePackage no NTLM support, expect problems
0284:err:ole:com_get_class_object no class object
{cecddd22-2e72-4832-9606-a9b0e5e344b2} could be created for context 0x17
0284:err:ole:CoSetProxyBlanket -- failed with 0x80004002.
0304:err:combase:RoGetActivationFactory Failed to find library for
L"Windows.System.Profile.PlatformDiagnosticsAndUsageDataSettings"
0304:fixme:nls:RtlGetThreadPreferredUILanguages 00000038, 000000000011E794,
0000000000000000 000000000011E790
0304:fixme:nls:get_dummy_preferred_ui_language (0x38 0x409 000000000011E794
0000000000000000 000000000011E790) returning a dummy value (current locale)
0304:fixme:nls:RtlGetThreadPreferredUILanguages 00000038, 000000000011E794,
000000000011E770 000000000011E790
0304:fixme:nls:get_dummy_preferred_ui_language (0x38 0x409 000000000011E794
000000000011E770 000000000011E790) returning a dummy value (current locale)
0344:err:combase:RoGetActivationFactory Failed to find library for
L"Windows.System.Diagnostics.Telemetry.PlatformTelemetryClient"
0350:err:winediag:ntlm_check_version ntlm_auth was not found. Make sure that
ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind
package of your distribution.
0350:err:ntlm:ntlm_LsaApInitializePackage no NTLM support, expect problems
03b0:err:menubuilder:InvokeShellLinker failed to extract icon from
L"C:\windows\temp\{FC3648B5-F598-4EA4-A8EC-EA9016E22CA8}\.cr\http:\www.bentley.com"
0118:err:ole:CoUninitialize Mismatched CoUninitialize

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #5 from Otto  ---
Created attachment 74862
  --> https://bugs.winehq.org/attachment.cgi?id=74862
err-ntlm.log

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #6 from Otto  ---
After installing 'samba' still doesn't work.

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #7 from Otto  ---
Created attachment 74863
  --> https://bugs.winehq.org/attachment.cgi?id=74863
after installing samba and lib32-gnutls

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #8 from Austin English  ---
(In reply to Otto from comment #6)
> After installing 'samba' still doesn't work.

Did you reinstall the application after installing those packages?

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #9 from Otto  ---
(In reply to Austin English from comment #8)
> Did you reinstall the application after installing those packages?

Yes, I've removed ~/.wine/ and reinstalled again.

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #10 from Otto  ---
Created attachment 74864
  --> https://bugs.winehq.org/attachment.cgi?id=74864
program install log

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #11 from Otto  ---
Created attachment 74865
  --> https://bugs.winehq.org/attachment.cgi?id=74865
wine 'C:\Program Files\Common Files\Bentley Shared\CONNECTION
Client\Bentley.Connect.Client.exe'

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #12 from Rafał Mużyło  ---
samba was unlikely to matter, still this:
> fixme:d3d:wined3d_guess_card No card selector available for card vendor 0000 (using GL_RENDERER "llvmpipe (LLVM 15.0.7, 256 bits)")

makes me think that there's something very broken about the way you've
installed wine. Either your package manager has the deps wrong or you've
installed it outside it without *carefully* thinking things through.

This:
> Could not load signature of System.IdentityModel.Tokens.UpdateValidatingIssuerNameRegistry:GetIssuingAuthority due to: Could not resolve type with token 0100000d from typeref (expected class 'System.IdentityModel.Metadata.MetadataSerializer' in assembly 'System.IdentityModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089') assembly:System.IdentityModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 type:System.IdentityModel.Metadata.MetadataSerializer member:(null)

*could* mean the program needs something from native dotnet, but given you...I
mean above, it could just as well mean you didn't install wine-mono or one of
its deps...

btw,, 6d5140c1-7436-11ce-8034-00aa006009fa (from your installer log) is
Microsoft.Uii.Csr.Browser.Web and is most likely at least partially provided by
wine-gecko (well, at least when it popped up in a different bug (for a
different app), I haven't seen that line on my side while it was present in the
log from another 'custom' installation).

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

Zeb Figura  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEW
          Component|-unknown                    |-unknown
            Product|Wine-staging                |Wine
           Keywords|                            |download
     Ever confirmed|0                           |1

--- Comment #13 from Zeb Figura  ---
(In reply to Rafał Mużyło from comment #12)
> samba was unlikely to matter, still this:
> > fixme:d3d:wined3d_guess_card No card selector available for card vendor 0000 (using GL_RENDERER "llvmpipe (LLVM 15.0.7, 256 bits)")
>
> makes me think that there's something very broken about the way you've
> installed wine. Either your package manager has the deps wrong or you've
> installed it outside it without *carefully* thinking things through.

I don't see any reason to make that assumption. A package manager need not
depend Wine on actual GL drivers—it is sufficiently reasonable for it to depend
on libGL alone—and a user may legitimately use llvmpipe. More to the point,
it's not likely to be related to connection failures.

As a side note, can you please try to adopt a less hostile and accusatory tone
when responding to bug reports? It's liable to drive people away from
responding, and doesn't reflect well on the project.

Anyway, I downloaded the program, and I can quite easily reproduce the
mentioned problem. After installing, it shows a dialog prompting the user to
log in—this can be dismissed with a "skip" button. Then it shows up a different
dialog which I guess also is intended to prompt the user to log in (it has
"Forgot password" and "Register" links at the bottom), but the page simply has
"Connection issues", "could not connect", and a "try again" link which does
nothing.

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #14 from Otto  ---
The program that has connections issues is not the installer, the installer
apparently does fine. What happens is, the installer automatically launches the
client (C:\Program Files\Common Files\Bentley Shared\CONNECTION
Client\Bentley.Connect.Client.exe), and this is the one that is unable to
connect to the internet. Also, this client is launched as a new process so it's
not caught by the installer's log because it terminates the wine process and
starts a new one.

So basically, install the program:
wine Setup_CONNECTIONClientx64_23.00.00.10.exe

close all wine (or reboot the computer, sometimes the icon still remains in
systray so is not possible to close the service):
wineserver -k
killall wineserver

and the proper log will be the client's one:
wine Bentley.Connect.Client.exe

Logging inside the client with a Bentley account is mandatory to use other
Bentley products, by using the connection client.

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #15 from Rafał Mużyło  ---
Zeb, really, you have yet to see me hostile, even back in the gstreamer bug,
that was only slightly annoyed.

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #16 from Austin English  ---
(In reply to Rafał Mużyło from comment #15)
> Zeb, really, you have yet to see me hostile, even back in the gstreamer bug,
> that was only slightly annoyed.

That is completely inappropriate. If you can't behave professionally and
cooperate with others, then please don't interact or contribute to Wine.

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #17 from Otto  ---
The thing that's less helpful about "Rafał Mużyło" is that it looks like he
tried the program and the issue doesn't happen to him (WORKSFORME), instead of
saying "I didn't try that program with WINE".

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #18 from Otto  ---
Attachment below
WINEDEBUG=warn+all wine "$(winepath 'C:\Program Files\Common Files\Bentley
Shared\CONNECTION Client\Bentley.Connect.Client.exe')" 1>>bentley-client.log
2>>bentley-client.log

[Bug 55248] Bentley CONNECTION Client does not connect to internet

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=55248

--- Comment #19 from Otto  ---
Created attachment 74877
  --> https://bugs.winehq.org/attachment.cgi?id=74877
bentley-client-warn+all