[Bug 44272] New: PlayVig: can't watch video (not playing)

https://bugs.winehq.org/show_bug.cgi?id=44272

Bug ID: 44272
           Summary: PlayVig: can't watch video (not playing)
           Product: Wine
           Version: 2.21
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: critical
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 60085
  --> https://bugs.winehq.org/attachment.cgi?id=60085
Full log with WINEDEBUG=warn+all

After starting a video I see in the log messages like this, they look
suspicious (Yes, the file exists).

warn:ntdll:FILE_CreateFile L"\??\C:\PlayVig\VRBridge.dll.config" not found
c0000034)
warn:file:CreateFileW Unable to create file L"C:\PlayVig\VRBridge.dll.config"
(status c0000034)

The full log is in an attachment.

P.S. The application changes advertisement videos into in-game good, so it is
critical.

The application uses .NET and issue might be related to it.

[Bug 44272] PlayVig: can't watch video (not playing)

https://bugs.winehq.org/show_bug.cgi?id=44272

Fabian Maurer  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |dotnet
           Severity|critical                    |normal
                 CC|                            |[e-mail]

--- Comment #1 from Fabian Maurer  ---
> P.S. The application changes advertisement videos into in-game good, so it is
> critical.

That's not what critical means. Critical means "Critical problem that prevents
all applications from working".

Can you provide a download link and instructions on how to reproduce the issue?

[Bug 44272] PlayVig: can't watch video (not playing)

https://bugs.winehq.org/show_bug.cgi?id=44272

--- Comment #2 from [e-mail] ---
Download link is here: https://update.playvig.com/PlayVigInstaller.exe

I needed to install net40 using winetricks to install it. After installation
there is a registration phase after which  
1) you click on Hearthstone tab on the left
2) click "start quest" 
3) a blue chrome-like window opens with (or without a video)

AFAIR the best results about the video you get with windows8.

P.S. I tried to write this down as an appdb entry but I did it just today and
it is not yet accepted.
P.P.S. They application seems behave the same without official installer. I
mean when you just copy the installed files to the new wine prefix.

[Bug 44272] PlayVig: can't watch video (not playing)

https://bugs.winehq.org/show_bug.cgi?id=44272

--- Comment #3 from Fabian Maurer  ---
When getting the login window, you can click "Create Account" to open a
chrome-like windows. That too is blank, makes me think the program is running
into one of the CEF issues.

[Bug 44272] PlayVig: can't watch video (not playing)

https://bugs.winehq.org/show_bug.cgi?id=44272

--- Comment #4 from [e-mail] ---
The actual video chrome-like window was blank in the beginning but (I thought)
that switching to newer windows version fixes this.

Is this CEF issue very complicated?

[Bug 44272] PlayVig: can't watch video (not playing)

https://bugs.winehq.org/show_bug.cgi?id=44272

--- Comment #5 from [e-mail] ---
If you can't overcome issues with logging in I can give you my login/password
for testing. You can try to catch me on Freenode IRC as Kakadu or using
dedicated email.

[Bug 44272] PlayVig: can't watch video (not playing)

https://bugs.winehq.org/show_bug.cgi?id=44272

Fabian Maurer  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEW
     Ever confirmed|0                           |1

--- Comment #6 from Fabian Maurer  ---
I'm sorry, you're right. For some reason I had the windows version set to XP
while I thought it was Win7. With Win7 it works.

I can confirm that after starting a quest the console logs
> [0101/191115.758:ERROR:gpu_child_thread.cc(174)] Exiting GPU process due to errors during initialization

And the video doesn't play, it shows only a single image.

[Bug 44272] PlayVig: can't watch video (not playing)

https://bugs.winehq.org/show_bug.cgi?id=44272

--- Comment #7 from [e-mail] ---
I have a dew times when the video played for a couple of seconds and freezes
after that.
There is also another kind of quests there (without expiration status) -- the
are at the bottom of the list. After clicking on them the video window doesn't
show and whole application hides its window somewhere. So the behavior is much
more strange.

[Bug 44272] PlayVig: can't watch video (not playing)

https://bugs.winehq.org/show_bug.cgi?id=44272

--- Comment #8 from [e-mail] ---
AppDB entry was finally created.
https://appdb.winehq.org/objectManager.php?sClass=version&iId=36178

[Bug 44272] PlayVig: can't watch video (not playing)

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=44272

joaopa  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #9 from joaopa  ---
Does the bug still occur with wine-5.12?