[Bug 57510] New: Printers recognised but can't be used - crash in winedvm

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=57510

Bug ID: 57510
           Summary: Printers recognised but can't be used - crash in
                    winedvm
           Product: Wine
           Version: unspecified
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: major
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 77543
  --> https://bugs.winehq.org/attachment.cgi?id=77543
Wine's error report

Using MYOB.exe (MYOB 6 from Personal Computer World free CD of October 1998
needing "Windows 3.1 or later on at least a Pentium PC with at least 16Mb of
memory") after years of being able to print from within this program, recently
having had to freshly install Ubuntu 22.04 and upgrade to 24.04.1, and using
Wine 9.0~repack-4build3, repeatedly the pwogram crashed with the erro
"winedvm.exe has experienced a serious problem and needs to close", and does
so.

All system printers are on offer within MYOB 6 but without the usual options
and ongoing failure to do any printing.

[Bug 57510] Printers recognised but can't be used - crash in winedvm

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=57510

--- Comment #1 from Rafał Mużyło  ---
Attach full console output from the program (perhaps with 'commdlg' debug
channel).

Also, state clearly which version of wine was working for you.

[Bug 57510] Printers recognised but can't be used - crash in winedvm

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=57510

--- Comment #2 from Andrew Nguyen  ---
I couldn't reproduce a crash with wine-10.0-rc1 using the "Test Drive v6.0.5"
version of MYOB that I installed from https://archive.org/details/pcwjan98.
When I started the app and selected the "Open a Sample Set of Books to Explore
M.Y.O.B." button, I tried printing by selecting the File -> Print menu item and
pressing the Print button in the "Index to Reports" window. After selecting OK
in the "Report Filters" dialog and then OK in the "Print" dialog, the
application successfully prints to the default CUPS PDF printer.

I was also unable to reproduce a crash with wine-9.0. Can you please provide
some instructions on how to replicate the issue?

[Bug 57510] Printers recognised but can't be used - crash in winedvm

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=57510

--- Comment #3 from [e-mail] ---
(In reply to Rafał Mużyło from comment #1)
> Attach full console output from the program (perhaps with 'commdlg' debug
> channel).
>
> Also, state clearly which version of wine was working for you.

Thanks, but I'll need to work through how to get this information to you, which
will take appreciable time.

[Bug 57510] Printers recognised but can't be used - crash in winedvm

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=57510

--- Comment #4 from [e-mail] ---
Created attachment 77567
  --> https://bugs.winehq.org/attachment.cgi?id=77567
MYOB 6 for comparison

Thanks for your help:  are we using the same MYOB 6 version as mine is on a PCW
CD which is red without pictures and labelled “October issue Volume 21 No 10? 
I attach the installation files for MYOB 6 from my PCW disk dated October which
may help.

The files for v6.0.5 are not the same as for MYOB 6 .  Anyway, trying to
install it failed at “myob.exe” flagging up “winevdm.exe” as not responding
some 18% through the installation.

Incidentally I think it may not be a Wine issue at all as the same behaviour
happens using Virtualbox 7 hosting Windows 7 where nothing prints.  I’ve
reinstalled almost everything especially CUPS and the printers, which work from
my Ubuntu 24.04.1. I don't know where next to look.

[Bug 57510] Printers recognised but can't be used - crash in winedvm

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=57510

--- Comment #5 from Andrew Nguyen  ---
The hang you observed with the installer is a regression that was reported in
bug 57384 and is fixed in wine-10.0-rc2.

I could not reproduce the crash you originally reported with your version of
MYOB 6, neither with wine-9.0 nor wine-10.0-rc2. Looking at the backtrace that
was originally attached, the crash is due to a null pointer dereference of the
print dialog internal value PrintStructures->lpDevMode. As far as I can tell,
this can only happen if the dialog believes there are printers available, but
it is unable for whatever reason to query information about a printer to be
selected in the dialog.

Are you able to print in other applications under Wine (e.g., the builtin Wine
notepad)? If you continue to experience the crash with MYOB 6, it would be
helpful if you can attach debug output from Wine (see
https://gitlab.winehq.org/wine/wine/-/wikis/FAQ#how-can-i-get-a-debugging-lo...),
perhaps starting with WINEDEBUG=+commdlg,+winspool debug channels.

[Bug 57510] Printers recognised but can't be used - crash in winedvm

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=57510

--- Comment #6 from [e-mail] ---
Created attachment 77622
  --> https://bugs.winehq.org/attachment.cgi?id=77622
Notepad crash back trace

Notepad.exe crashed as soon as I tried to print.  Available printers were
recognised, but did not respond when selected (even pdf).

The work-around may well be to use a laptop with Windows and installing MYOB6
on it, which I have yet to try.  The laptop is a dual boot with Ubuntu and
Windows 11 but this may prove a dead end.

I now have wine-10.0-rc2 where the problem remains with all installed printers.
 The only common factor between Wine and Virtualbox is the cups system which
works otherwise. Or could there be a permissions issue?

[Bug 57510] Printers recognised but can't be used - crash in winedvm

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=57510

Ken Sharp  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|major                       |normal
            Version|unspecified                 |10.0-rc1

[Bug 57510] Printers recognised but can't be used - crash in winedvm

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=57510

--- Comment #7 from [e-mail] ---
Created attachment 77974
  --> https://bugs.winehq.org/attachment.cgi?id=77974
debug report as requested

In reply to comment 5:
Now on wine 10.0-noble-1.  No change in problem.

Debug report attached as "wineDEBUG.txt" resulting from
"WINEDEBUG=+commdlg,+winspool,+debug,+channels wine
.wine/drive_c/MYOB6/MYOB.EXE /home/boss/accounts.dat>>/tmp/wineDEBUG.txt 2>&1".

I now realise I should have replace "+channels" with "+all".

My user name is "boss", and the data is in "accounts.dat".

The screen output from the debugging command was normal except that MYOB
reported "abort" as not a MYOB file,  It was then restarted and went through
normally until again not printing a report.  The available printers were found
but in the debug report file I noticed towards the end a line reading
"01e4:warn:winspool:get_config_module Could not load
L"C:\windows\system32\spool\drivers\win40\3\wineps16.drv".

If you are able to suggest what to do I'd be very grateful.

Michael